Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • bmo1984
  • Visitor
  • 6871 Views
  • 48 replies
  • 6 likes
  • Other
  • 6871 Views
  • 48 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19052 Views
  • 9 replies
  • 2 likes
  • Other
  • 19052 Views
  • 9 replies
  • 2 likes

Superuser Contribution blank page when trying to link spotify to alexa

im trying to link spotify to amazon alexa, when i press on "link a new service" and choose "spotify" i get a blank page and nothing happens. I have tried updating both amazon and spotify but it did not work

  • Visitor
  • im trying to link spotify to amazon alexa, when i press on "link a new service" and choose "spotify" i get a blank page and nothing happens. I have tried updating both amazon and spotify but it did n...
  • tozluteftika
  • Visitor
  • 33486 Views
  • 19 replies
  • 9 likes
  • 33486 Views
  • 19 replies
  • 9 likes

Superuser Contribution "Your Music" section broken on Tizen watch

Hi, I have a problem with the Spotify app on the Samsung Galaxy Active 2 smartwatch. When I go to the "Your Music" section, both the "Your Collection" and "Your Playlists" menus are broken. They used to show different things but they both only seem t...

  • Casual Listener
  • Hi,   I have a problem with the Spotify app on the Samsung Galaxy Active 2 smartwatch. When I go to the "Your Music" section, both the "Your Collection" and "Your Playlists" menus are broken. ...
  • Skrap
  • Newbie
  • 12198 Views
  • 135 replies
  • 14 likes
  • Samsung
  • 12198 Views
  • 135 replies
  • 14 likes

Superuser Contribution My song was botted despite it being removed off platforms for 3+ years

I was casually just chilling looking at my artists pages, when I noticed one got a massive spike going from like 41 to 68 followers, which I found odd because none of my songs match that trajectory with most getting about a stream a day. So, I decide...

  • Casual Listener
  • I was casually just chilling looking at my artists pages, when I noticed one got a massive spike going from like 41 to 68 followers, which I found odd because none of my songs match that trajectory w...
  • Novy
  • Moderator
  • 83 Views
  • 1 replies
  • 1 likes
  • music
  • 83 Views
  • 1 replies
  • 1 likes

Superuser Contribution Song not available

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAeye Kuttii Munnal song from Indhu movie and composed by Deva is not available on Spotify kin...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Aeye Ku...
  • Joan
  • Moderator
  • 79 Views
  • 1 replies
  • 0 likes
  • music
  • 79 Views
  • 1 replies
  • 0 likes

Can I opt out of gambling ads?

I hear gambling ads so often during podcasts (I pay for premium - I know ads are part of this). Gambling addiction is an issue in my family. Can I opt out of these ads? I skip whenever I can but the frequency seems to be increasing.

  • Newbie
  • I hear gambling ads so often during podcasts (I pay for premium - I know ads are part of this). Gambling addiction is an issue in my family. Can I opt out of these ads? I skip whenever I can but the ...
  • Maxim
  • Spotify Star
  • 103 Views
  • 1 replies
  • 2 likes
  • 103 Views
  • 1 replies
  • 2 likes

Superuser Contribution 2023 Spotify Wrapped PH Event at SM Mall Of Asia

Hi! We were at the Spotify Wrapped 2023 event at SM MOA Philippines on 12/10/2023, where our picture was taken, and I’ve been wondering where we can find those photos and if it’s possible to get a copy. I’ve tried reaching out through several channel...

  • Casual Listener
  • Hi! We were at the Spotify Wrapped 2023 event at SM MOA Philippines on 12/10/2023, where our picture was taken, and I’ve been wondering where we can find those photos and if it’s possible to get a co...
  • OurPodfather
  • Spotify
  • 181 Views
  • 3 replies
  • 0 likes
  • 181 Views
  • 3 replies
  • 0 likes

How do I stop a podcast I don't like from autoplaying?

A podcast I really dislike (I listened to a couple episodes then decided I didn't like it) keeps autoplaying when I'm playing podcasts. I rated it 1 star in hopes that might stop it from autoplaying when I'm listening to podcasts but it keeps coming ...

  • Visitor
  • A podcast I really dislike (I listened to a couple episodes then decided I didn't like it) keeps autoplaying when I'm playing podcasts. I rated it 1 star in hopes that might stop it from autoplaying ...
  • greenthadummy
  • Newbie
  • 16357 Views
  • 34 replies
  • 28 likes
  • 16357 Views
  • 34 replies
  • 28 likes

Superuser Contribution Distinguishing Tracks Added to Single Playlists

Subject: Distinguishing Tracks Added to Single Playlists Dear Spotify Team,I am writing to suggest a potential improvement to the Spotify user interface. As a frequent user and a passionate music lover, I believe this feature could enhance the overal...

  • Roadie
  • Subject: Distinguishing Tracks Added to Single Playlists   Dear Spotify Team, I am writing to suggest a potential improvement to the Spotify user interface. As a frequent user and a passionat...
  • AlejaR
  • Moderator
  • 52 Views
  • 1 replies
  • 0 likes
  • 52 Views
  • 1 replies
  • 0 likes

Superuser Contribution Leave or remove myself form playlist

PlanPremium DeviceImac and iphone My Question or IssueI have been searching for a while on how to leave/remove myself form a playlist, and found a bunch of answers and comments that says to just go to de playlist, the context menu (...) and just tap ...

  • Newbie
  •   Plan Premium     Device Imac and iphone       My Question or Issue I have been searching for a while on how to leave/remove myself form a playlist, and foun...
  • Not applicable
  • 1310 Views
  • 4 replies
  • 1 likes
  • Other
  • 1310 Views
  • 4 replies
  • 1 likes

Superuser Contribution Music disappearing from Artist profile

My Question or Issue I already reported it through Spotify's reporting system but i got an automated mail saying i should look here so I figured I'd make a post about it too. All of the music (except for one song) has disappeared from an Artist's pro...

Screenshot 2021-10-03 at 05.48.22.png Screenshot 2021-10-03 at 05.48.54.png
  • Newbie
  • My Question or Issue   I already reported it through Spotify's reporting system but i got an automated mail saying i should look here so I figured I'd make a post about it too.    ...
  • Laur-L
  • Newbie
  • 3887 Views
  • 9 replies
  • 0 likes
  • Other
  • 3887 Views
  • 9 replies
  • 0 likes

Solved!!Superuser Contribution Can not click the back button on the top left nor the profile button on the right

PlanPremiumCountrySpain Operating SystemWindows 11 My Question or IssueI can not click the back button on the top left because the 3 dots are overlapping. The same happens with the orfile button. I can not click it because the minimize button is over...

  • Newbie
  • Plan Premium Country Spain   Operating System Windows 11   My Question or Issue I can not click the back button on the top left because the 3 dots are overlapping. The same ha...
  • ryanjlee7
  • Casual Listener
  • 372 Views
  • 2 replies
  • 0 likes
  • 372 Views
  • 2 replies
  • 0 likes

Spotify says I have exceeded device limit when I only have 2 devices

After I accidentally reset my phone, I got my data back and installed Spotify, I tried downloading songs but then it said that I had exceeded my device limit and had to remove some devices. The problem is, I only have 2 devices, my PC and my phone. I...

  • Casual Listener
  • After I accidentally reset my phone, I got my data back and installed Spotify, I tried downloading songs but then it said that I had exceeded my device limit and had to remove some devices. The probl...
  • Maxim
  • Spotify Star
  • 81 Views
  • 1 replies
  • 0 likes
  • 81 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Google home not recognising premium account

I have Spotify premium. Google home has that as default link in the music tab. I can cast from within Spotify to the mini speaker fine. But when I use voice and ask for a song it just tells me choosing songs only available to premium subscribers. I h...

  • Casual Listener
  • I have Spotify premium.  Google home has that as default link in the music tab. I can cast from within Spotify to the mini speaker fine. But when I use voice and ask for a song it just tells me ...
  • Not applicable
  • 1118 Views
  • 4 replies
  • 0 likes
  • Other
  • 1118 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can listen to music but podcasts wont play

HiI've been listening to podcasts for ages, I can play music, but then when I go to play a podcast I can open the podcasts but they won't play when I click on playAny ideas??

  • Visitor
  • Hi I've been listening to podcasts for ages, I can play music, but then when I go to play a podcast I can open the podcasts but they won't play when I click on play Any ideas??  
  • H3I2T
  • Casual Listener
  • 1680 Views
  • 2 replies
  • 1 likes
  • 1680 Views
  • 2 replies
  • 1 likes

Superuser Contribution How do I find out if my debt card was used by someone account?

My brother-in-law's debit card was stolen by [removed sensitive/personal info] in which you paid her Spotify bill with I just needed to be verified his name is [removed sensitive/personal info] . The transaction was not okayed at All by him we are as...

  • Visitor
  • My brother-in-law's debit card was stolen by [removed sensitive/personal info] in which you paid her Spotify bill with I just needed to be verified his name is [removed sensitive/personal info] . The...
  • OscarDC
  • Moderator
  • 70 Views
  • 1 replies
  • 0 likes
  • 70 Views
  • 1 replies
  • 0 likes