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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

57081 Views

7 replies

4 likes

  • 57081 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

listeningbingbong

Visitor

37600 Views

211 replies

18 likes

Other
  • 37600 Views
  • 211 replies
  • 18 likes

Superuser Contribution I can't restart my Spotify playlist

I pay for my spotify and yet out of nowhere my playlist doesn't restart i restarted my phone, deleyed app and redownloaded and it still does this. Its irritating me to the point where im done with spotify. Also dj x will keep playing the same setlist...

Newbie

I pay for my spotify and yet out of nowhere my playlist doesn't restart i restarted my phone, deleyed app and redownloaded and it still does this. Its irritating me to the point where im done with sp...

Maria

Moderator

208 Views

1 replies

0 likes

Other
  • 208 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast episode length and release dates not showing on Android

Plan: Basic IndividualCountry: USADevice: Samsung Galaxy 10eOperating System: Android My Question or Issue: Don't know if it's due to a recent update, but the majority of podcast episodes no longer display the episode's release date, or the length of...

Regular

Plan: Basic Individual Country: USA Device: Samsung Galaxy 10e Operating System: Android   My Question or Issue:   Don't know if it's due to a recent update, but the majority of podc...

MihailY

Moderator

223 Views

1 replies

0 likes

Other
  • 223 Views
  • 1 replies
  • 0 likes

Help to see

I have the option to share what I’m listening to with my followers turned on; however, I can’t see my friends’ activity. Could someone help me? What else can I do?

Casual Listener

I have the option to share what I’m listening to with my followers turned on; however, I can’t see my friends’ activity. Could someone help me? What else can I do?

Billy-J

Spotify Star

153 Views

1 replies

0 likes

  • 153 Views
  • 1 replies
  • 0 likes

Play order shifts when using wifi speaker.

PlanPremiumCountryBelgiumDeviceSony XperiaOperating SystemAndroid 15 My Question or IssueHi,I am going through a playlist and I want to play in alphabetical order. I often switch from my phone to a Wifi speaker via spotify connect. This used to just ...

Casual Listener

    Plan Premium Country Belgium Device Sony Xperia Operating System Android 15   My Question or Issue Hi, I am going through a playlist and I want to play in alphabetic...

Ivelina

Moderator

310 Views

4 replies

0 likes

  • 310 Views
  • 4 replies
  • 0 likes

Superuser Contribution Latest Auto-Downloaded Podcast Dissapears

I have auto downloads for my favorite podcast turned on - I am a paid subscriber there. Every time I start playing the podcast on my way home from work, it plays from my download podcasts as expected. However, once I lose internet access on my train,...

Visitor

I have auto downloads for my favorite podcast turned on - I am a paid subscriber there.   Every time I start playing the podcast on my way home from work, it plays from my download podcasts as...

Joan

Moderator

116 Views

1 replies

0 likes

  • 116 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast not playing video on Apple TV

Until the day before yesterday I was watching videos of Joe Rogan on Spotify using my Apple TV 4K device. Now only audio plays. Did something change?

Visitor

Until the day before yesterday I was watching videos of Joe Rogan on Spotify using my Apple TV 4K device.  Now only audio plays.  Did something change?

Yordan

Moderator

400 Views

4 replies

0 likes

Other
  • 400 Views
  • 4 replies
  • 0 likes

Inability to Transfer Music Files from Apple Music to Spotify (Don't Exist in Spotify Catalogue)

Hi, I have over 4,000+ music files (MPEG or AAC Audio files) which are live recordings of Allman Brothers Band concerts/shows from 2003-2014 that are stored in my Apple Music library that I would like to transfer to Spotify. Tried using Soundiiz and ...

Visitor

Hi, I have over 4,000+ music files (MPEG or AAC Audio files) which are live recordings of Allman Brothers Band concerts/shows from 2003-2014 that are stored in my Apple Music library that I would lik...

Maxim

Spotify Star

209 Views

1 replies

0 likes

  • 209 Views
  • 1 replies
  • 0 likes

Podcasts not playing

Hi there. I can´t play some podcasts, including my own! A warning appears saying: "Spotify can´t play this right now. If you have the file in your computer you can import it".What is this and what does it mean that I can import a file. Where to and h...

Casual Listener

Hi there. I can´t play some podcasts, including my own! A warning appears saying: "Spotify can´t play this right now. If you have the file in your computer you can import it". What is this and what ...

ribezaz

Spotify Star

179 Views

1 replies

2 likes

  • 179 Views
  • 1 replies
  • 2 likes

Superuser Contribution Ability to duplicate already made playlists

As a streamer on twitch that uses spotify playlists daily i really thing we need a way to easily duplicate a whole playlist already made (preferably the playlists of their respective accounts) as i mostly need the same playlist but then remove and ad...

Visitor

As a streamer on twitch that uses spotify playlists daily i really thing we need a way to easily duplicate a whole playlist already made (preferably the playlists of their respective accounts) as i m...

AlejaR

Moderator

192 Views

1 replies

0 likes

  • 192 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot Select Malayalam category In Browse

PlanPremiumCountryIndiaDeviceAll Device pc& PhoneOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuei cannot Select Malayalam In Browse/Category It Load'for a while and nothing Shows Up. please fix it i cannot access any Mala...

Regular

Plan Premium Country India Device All Device pc& Phone Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue i cannot Select Malayalam In Browse/Cate...

Maria

Moderator

499 Views

9 replies

0 likes

category
  • 499 Views
  • 9 replies
  • 0 likes

Tv

I have a technical problem, when I put Spotify on the TV it keeps pausing the music, as if it were freezing!

Visitor

I have a technical problem, when I put Spotify on the TV it keeps pausing the music, as if it were freezing!

Billy-J

Spotify Star

188 Views

1 replies

0 likes

  • 188 Views
  • 1 replies
  • 0 likes

Superuser Contribution Offline - can't play downloaded music

My Question or IssueWhen my phone is offline, I can't play downloaded music. Can you let me know how to fix? Thanks.

Visitor

    My Question or Issue When my phone is offline, I can't play downloaded music.  Can you let me know how to fix? Thanks.

AlejaR

Moderator

107 Views

1 replies

0 likes

  • 107 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local files

I want to upload a deluxe album i bought to my Spotify account I was able to do it on my computer but when I try to turn on local files on my phone the option in settings isn't there like it is for other people. can someone help me figure out how to ...

Visitor

I want to upload a deluxe album i bought to my Spotify account I was able to do it on my computer but when I try to turn on local files on my phone the option in settings isn't there like it is for o...

Yordan

Moderator

188 Views

1 replies

0 likes

  • 188 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium expiring soon & app not loading in Offline mode

Hi, I need help with my Premium Student subscription.I purchased Premium Student yesterday but my account says it will end today (8/09/2025) and shows no next billing date. Because it’s showing that my plan ends today, I can’t use offline mode proper...

Visitor

Hi, I need help with my Premium Student subscription. I purchased Premium Student yesterday but my account says it will end today (8/09/2025) and shows no next billing date. Because it’s showing t...

Maria

Moderator

365 Views

1 replies

0 likes

Other
  • 365 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast not updating with new episodes

I am a Cowboys fan and like to listen to Mike Fisher's podcast, but for some reason, the new episodes are not uploading like my other podcasts. The last episode that is in my queue was from 7/14. Does anyone know how to force a refresh or resolve thi...

Casual Listener

I am a Cowboys fan and like to listen to Mike Fisher's podcast, but for some reason, the new episodes are not uploading like my other podcasts.  The last episode that is in my queue was from 7/1...

MihailY

Moderator

428 Views

4 replies

0 likes

  • 428 Views
  • 4 replies
  • 0 likes

Superuser Contribution Lyrics in spotify app for tablets, ipads,

A really good feature about spotify in computers is that users can see the song lyrics, same as celulars, but not in ipads or samsung tablets

Visitor

A really good feature about spotify in computers is that users can see the song lyrics, same as celulars, but not in ipads or samsung tablets 

Maria

Moderator

131 Views

1 replies

0 likes

  • 131 Views
  • 1 replies
  • 0 likes

How to forbid ALL podcasts and videos

When my kid use my account ( not premium ) he is attracted by a lot of videos. I don' t want any of them and can' t block them.So I guess I' ll have to stop using Spotify which turns to Youtube now ?Thanks

Visitor

When my kid use my account ( not premium ) he is attracted by a lot of videos.  I don' t want any of them and can' t block them. So I guess I' ll have to stop using Spotify which turns to ...

115 Views

0 replies

2 likes

  • 115 Views
  • 0 replies
  • 2 likes