Porque me cobran el 16-Dic-2022 y el 19-Dic-2022 ?? Si sólo debe ser un cob

[New user]

Por error tenía 2 suscripciones o cuentas con Uds. Pero el mes pasado cancelamos una, porque me cobran doble en este mes deDic. Y casi juntos. 16 y 19- Dic-2022

[Kiril]

Hey there,

Thanks for posting in the Community! We hope you don't mind us answering in English as this is the official language of the forum.

If you have two different accounts with different payment methods on them it's possible to be charged for both. If you want to cancel the account that is unneeded, then please log in there and follow the steps given here. 

In case you're not sure you've cancelled or need more help, then it's best to contact our Support team, who can help you with this matter privately. 

We hope this clears things up. Take care!