Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • bugga
  • Casual Listener
  • 5903 Views
  • 42 replies
  • 6 likes
  • Other
  • 5903 Views
  • 42 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 18840 Views
  • 9 replies
  • 2 likes
  • Other
  • 18840 Views
  • 9 replies
  • 2 likes

Billie Eilish Experience Videos Not Playing

Hey there, If you're having playback issues while trying to play Billie Eilish Experience videos, try the following: Reinstall the app Try a different internet connection Try a different device If that doesn't help, add your +Vote and send us the fol...

  • Spotify Legend
  • Hey there,    If you're having playback issues while trying to play Billie Eilish Experience videos, try the following: Reinstall the app Try a different internet connection ...
  • NoahB3
  • Casual Listener
  • 3420 Views
  • 11 replies
  • 10 likes
  • Android
    Desktop
  • 3420 Views
  • 11 replies
  • 10 likes

Solved!! Can I gift soptify premium to someone that's from India while I'm in Poland

I wanted to gift spotify premium to my friend that is from India. I'm not sure if I buy a gift card that is in my currency (PLN) will work for someone that has rupees. Maybe there is another way to gift it?

  • Newbie
  • I wanted to gift spotify premium to my friend that is from India. I'm not sure if I buy a gift card that is in my currency (PLN) will work for someone that has rupees. Maybe there is another way to g...
  • Maxim
  • Spotify Star
  • 682 Views
  • 1 replies
  • 0 likes
  • 682 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Subscribe to internet podcasts with the Spotify Player?

I listen to a few music podcasts such as https://musicforprogramming.net/ and https://somafm.com/ -- these have a .pls and/or .rss feeds. Instead of listening to these podcasts with the Apple Podcast app, I'd like to listen to them in the Spotify app...

  • Casual Listener
  • I listen to a few music podcasts such as https://musicforprogramming.net/ and https://somafm.com/ -- these have a .pls and/or .rss feeds. Instead of listening to these podcasts with the Apple Po...
  • Jeremy
  • Spotify Legend
  • 245 Views
  • 1 replies
  • 0 likes
  • Other
  • 245 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ukrainian language Spotify app on Windows and MacOS

I suggest the Spotify team to translate the application for the desktop version of Spotify into Ukrainian. Against the background of Ukraine's war with Russia, Ukrainian-speaking Spotify users would like to see the interface on Windows and MacOS in t...

  • Newbie
  • I suggest the Spotify team to translate the application for the desktop version of Spotify into Ukrainian. Against the background of Ukraine's war with Russia, Ukrainian-speaking Spotify users would ...
  • nphysic
  • Newbie
  • 1103 Views
  • 3 replies
  • 14 likes
  • Other
  • 1103 Views
  • 3 replies
  • 14 likes

Superuser Contribution How to partner with spotify

I was looking at this indie label's website and they have listed Spotify as their partner and they're pretty small. I was thinking about starting my own small lofi indie label and thought about this. How can I become partners with Spotify? Is there a...

  • Newbie
  • I was looking at this indie label's website and they have listed Spotify as their partner and they're pretty small. I was thinking about starting my own small lofi indie label and thought about this....
  • Dian
  • Spotify Legend
  • 986 Views
  • 1 replies
  • 0 likes
  • Other
  • 986 Views
  • 1 replies
  • 0 likes

Superuser Contribution Closing automatic after skipping a few songs?

I was listening to music and decided to skip a song and the app closed on it's own. It hasn't been the same since and it keeps happening. I have reinstalled it and clear my cache. I tried fixing it but after I skip one song it crashes or something. S...

  • Visitor
  • I was listening to music and decided to skip a song and the app closed on it's own. It hasn't been the same since and it keeps happening. I have reinstalled it and clear my cache. I tried fixing it b...
  • Dian
  • Spotify Legend
  • 935 Views
  • 5 replies
  • 0 likes
  • 935 Views
  • 5 replies
  • 0 likes

Certain playlists won't play on sonos

Plan: PremiumCountry: UKDevices: iPhone XS & iPad pro Recently I have stopped being able to play certain playlists on my sonos system. The issue exists both when I try and access the spotify playlist via the sonos app and when I try and connect to so...

  • Newbie
  • Plan: Premium Country: UK Devices: iPhone XS & iPad pro   Recently I have stopped being able to play certain playlists on my sonos system. The issue exists both when I try and ...
  • Johnhattonmalta
  • Visitor
  • 2366 Views
  • 2 replies
  • 4 likes
  • 2366 Views
  • 2 replies
  • 4 likes

Superuser Contribution ¿Por qué no puedo descargar música?

Soy de computadora microsoft, tengo prime pero al momento de tratar de descargar música no me deja solo me muestra el icono que indica que se esta descargando pero no hace nada.

  • Visitor
  • Soy de computadora microsoft, tengo prime pero al momento de tratar de descargar música no me deja solo me muestra el icono que indica que se esta descargando pero no hace nada.
  • Jeremy
  • Spotify Legend
  • 484 Views
  • 1 replies
  • 0 likes
  • 484 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to download playlists to Apple Watch?

I currently am using an Apple Watch Series 5 on the latest WatchOS version (8.6). From my iPhone, I have made sure the Spotify App is fully updated as well. I am not able to download playlists to my Apple Watch from the Spotify App.

  • Visitor
  • I currently am using an Apple Watch Series 5 on the latest WatchOS version (8.6). From my iPhone, I have made sure the Spotify App is fully updated as well. I am not able to download playlists to m...
  • Jeremy
  • Spotify Legend
  • 342 Views
  • 1 replies
  • 1 likes
  • 342 Views
  • 1 replies
  • 1 likes

Superuser Contribution Broken Genre Filters

PlanPremiumCountryUKDeviceSamsung A32 5GOperating SystemAndroid 12My Question or IssueMy genre filters at the top of my liked songs is 70% broken, most of the filters overlap eachother and cannot be pressed. See attachment.

  • Roadie
  • Plan Premium Country UK Device Samsung A32 5G Operating System Android 12 My Question or Issue My genre filters at the top of my liked songs is 70% broken, most of the filters overlap eachot...
  • Dian
  • Spotify Legend
  • 369 Views
  • 3 replies
  • 0 likes
  • Other
  • 369 Views
  • 3 replies
  • 0 likes

Superuser Contribution geo-restricting my podcast

Hey there I am a creator and want to limit the release of my podcast to just one country. Can we do this through our anchor rss feed somehow?

  • Visitor
  • Hey there  I am a creator and want to limit the release of my podcast to just one country. Can we do this through our anchor rss feed somehow?
  • Vasil
  • Moderator
  • 448 Views
  • 1 replies
  • 0 likes
  • 448 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Connect does not work for Legrand Digital Audio

Spotify Connect does not show any LeGrand Digital Audio devices. It worked flawlessly until about mid-March 2022, and then it would not connect. Nuevo apparently issued a “fix,” but now the speakers don’t show up at all. Prior to the “fix,” you could...

  • Regular
  • Spotify Connect does not show any LeGrand Digital Audio devices. It worked flawlessly until about mid-March 2022, and then it would not connect. Nuevo apparently issued a “fix,” but now the speakers ...
  • CRC75
  • Regular
  • 1429 Views
  • 2 replies
  • 0 likes
  • 1429 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Spotify to MP3 device

With premium abonnement, is it possible to transfert a SPOTIFY playlist to MP3 device (for personnal usage)

  • Casual Listener
  • With premium abonnement, is it possible to transfert a SPOTIFY playlist to MP3 device (for personnal usage)
  • laurentd661
  • Casual Listener
  • 584 Views
  • 2 replies
  • 0 likes
  • 584 Views
  • 2 replies
  • 0 likes

Superuser Contribution Autplay improvement or choice

Currently the algorithms choice of songs to keep playing when my pink noise playlist ends in the middle of the night includes songs with high pitched birds chirping like songs of the rainforest. This is NOT pink noise and acts as an alarm clock at 5....

  • Visitor
  • Currently the algorithms choice of songs to keep playing when my pink noise playlist ends in the middle of the night includes songs with high pitched birds chirping like songs of the rainforest. This...
  • Kiril
  • Moderator
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Superuser Contribution Quero baixar músicas off-line, mas não consigo.

Aparece que o limite de downloads em outros dispositivos foi atingido, mas minha conta não está vinculada a mais nenhum aparelho.

  • Visitor
  • Aparece que o limite de downloads em outros dispositivos foi atingido, mas minha conta não está vinculada a mais nenhum aparelho.
  • Vasil
  • Moderator
  • 1033 Views
  • 1 replies
  • 0 likes
  • 1033 Views
  • 1 replies
  • 0 likes

Superuser Contribution Listening to tracks longer than 5 mins show me as going offline to friends

A friends told me my Spotify friend presence kept switching to actively listening to offline, to actively listening to offline and so on.I already know there is an issue (or 'intended functionality') where spotify always shows the previous track you ...

  • Visitor
  • A friends told me my Spotify friend presence kept switching to actively listening to offline, to actively listening to offline and so on. I already know there is an issue (or 'intended functionality...
  • Dian
  • Spotify Legend
  • 329 Views
  • 1 replies
  • 0 likes
  • 329 Views
  • 1 replies
  • 0 likes