Queue Keeps Disappearing

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Queue Keeps Disappearing

Sandman_51
Casual Listener

I am using Spotify to queue up some podcasts while I run or drive. I might queue up 3 or 4, but whenever an episode finishes the next one doesn’t play, when I check the queue it’s all gone. Happening consistently for a couple of days now. I am using on an iPhone in Australia and have already tried log in/out, app reinstall, clearing the cache, using different devices Etc. Can anybody help?

5 Replies

Alex
Moderator
Moderator

Hey @Sandman_51,

 

Thanks for reaching out about this in the Community!

 

Can you let us know if this is happening only with podcast episodes?

 

Also, can you check if the duration bar stays at 00:00 when an episode finishes or does it keep running without sound.

 

We'll be on the lookout for your reply.

AlexModerator
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NinerFaithful
Casual Listener

I’m having the same issue. It does the same thing for podcasts and music if playing from the queue. When the podcast or song ends the play window completely ends and the queue is wiped out. The runtime does not continue. I then have to add all my podcasts back to the queue

Alex
Moderator
Moderator

Hi there @NinerFaithful,

 

Thanks for the reply. 

 

Can you let us know the make, model and OS version of your device, as well as the exact version of your Spotify. This will help us investigate further 🙂

 

We'll be on the lookout for your replies.

AlexModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“With freedom, flowers, books, and the moon, who could not be perfectly happy?” ― Oscar Wilde

NinerFaithful
Casual Listener
Hello,

I am using an iPhone 11 Pro Max with iOS 14.6. My Spotify is version
8.6.50.969.

Thanks,
Travis

Alex
Moderator
Moderator

Hey @NinerFaithful,

 

Thanks for the info.

 

We've passed this on to the team investigating this issue 🙂

 

We'll let you know here as soon as we know more.

AlexModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“With freedom, flowers, books, and the moon, who could not be perfectly happy?” ― Oscar Wilde
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