Remote Jam not in sync

[Schokilea]

I am currently trying to listen from the UK with my sister who is in Germany and it plays completely different songs. The current song for me restarts when she changes the song or her song ends. So I am basically stuck listening to the same song over and over and not synchronous at all. I wouldn't mind latency but not even playing the same song seems weird.

[AlejaR]

Hey there @Schokilea,

Thanks for posting in the Community and welcome.

We hope you don't mind us moving your post as it fits better here in a new thread.

When joining or hosting a Jam, users can listen and add songs to the queue together, whether in-person or virtually. When you share a Jam session from different countries, you might hear different songs than other participants due to regional music availability restrictions. There’s content whose availability differs between countries. It all depends on permission from rights holders.  

Since you mentioned you're listening to one song almost in a loop, we'd recommend making sure the tracks in the playlist you're listening to are available for you both when listening to it separately. If yes, we recommend clean reinstalling the app on the affected device, so you can make sure the stored cache is not leading to this behavior.

If issues persist, we'd like to gather some additional info. Please send us:

• The make/model and OS of the affected device.
• The exact Spotify version you're running.
• Does this happen when hosting or joining a jam?
• Does this happen to sister?

Keep us in the loop!

[iilwy]

This is it!

To other people experiencing this issue, restarting the Jam or restarting your Spotify client won't fix it.

To fix it, the host needs to change the playlist they're listening to one that only contains songs all participants have access to listen to. Clearing the queue will not fix the issue. Changing the playlist during a Jam may not fix the issue either. If that's the case, stop the Jam, have the host change the playlist, then start another Jam.

If you happen to catch the issue occurring while in a Jam, you can try to go back by pressing "Previous" until you reach the song just before the problematic song that isn't available in someone's country. Remove that problematic song from the playlist or queue.

I hope this gets addressed, this is a confusing and terrible issue because restarting the client and restarting the Jam doesn't do anything!