Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • EMilde
  • Visitor
  • 3402 Views
  • 25 replies
  • 6 likes
  • Other
  • 3402 Views
  • 25 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 18151 Views
  • 8 replies
  • 2 likes
  • Other
  • 18151 Views
  • 8 replies
  • 2 likes

Superuser Contribution “Can’t add songs to Collaborative Playlist”

What doesn’t work:- Adding songs to a collaborative playlist on any platform or by a free or premium userWhat does work:- Private playlists work completely fine- Following the collaborative playlist- Viewing and previewing the songs in the collaborat...

  • Newbie
  • What doesn’t work: - Adding songs to a collaborative playlist on any platform or by a free or premium user What does work: - Private playlists work completely fine - Following the collaborati...
  • Maria
  • Moderator
  • 753 Views
  • 3 replies
  • 1 likes
  • Other
  • 753 Views
  • 3 replies
  • 1 likes

Superuser Contribution I have a podcast on Spotify with incorrect recommendations

I have a horror/western podcast that I just released, called The Foxkey Chronicles What Hides Beneath.In the "similar to" recommendations a bunch of childrens stories are recommended. I would hate for some children to watch this thinking it's a bedti...

  • Visitor
  • I have a horror/western podcast that I just released, called The Foxkey Chronicles What Hides Beneath. In the "similar to" recommendations a bunch of childrens stories are recommended. I would hate ...
  • Elena
  • Moderator
  • 76 Views
  • 1 replies
  • 0 likes
  • 76 Views
  • 1 replies
  • 0 likes

[Playstation] Controller Shortcuts

PlanPremiumCountryLithuaniaDevice(Playstation 4) My Question or Issue I firmly believe the PS4 Controller had shortcuts to use in Spotify: you could skip songs backwards and forwards with R2 and L2, you could skip to the previous/next track with R1 a...

  • Newbie
  • Plan Premium Country Lithuania Device (Playstation 4)   My Question or Issue   I firmly believe the PS4 Controller had shortcuts to use in Spotify: you could skip songs backwards a...
  • Cns0093
  • Visitor
  • 2642 Views
  • 3 replies
  • 4 likes
  • 2642 Views
  • 3 replies
  • 4 likes

Solved!!Superuser Contribution Spotify doesn’t play on Bose SoundTouch anymore

PlanPremiumCountryUSADevice(iPhone 11, iPad Air)Operating System(iOS latest update.) My Question or IssueI have a Bose SoundTouch which I can control from my iPhone or iPad using its SoundTouch app. I’ve never had an issue until a few days ago. Whene...

  • Visitor
  • Plan Premium Country USA Device (iPhone 11, iPad Air) Operating System (iOS latest update.)   My Question or Issue I have a Bose SoundTouch which I can control from my iPhone or iPad u...
  • Lpheloung
  • Casual Listener
  • 121633 Views
  • 88 replies
  • 18 likes
  • Connect
    music
    Other
  • 121633 Views
  • 88 replies
  • 18 likes

Superuser Contribution Whatever song I search keeps repeating

When I look up a song on Spotify I press play and the song plays and that's nice but then when the song ends this song gets repeated and that's not nice I don't want to listen to the song I just listened to so does anyone know how to stop this it sta...

  • Visitor
  • When I look up a song on Spotify I press play and the song plays and that's nice but then when the song ends this song gets repeated and that's not nice I don't want to listen to the song I just list...
  • -upfkkb_gj3zc
  • Newbie
  • 9053 Views
  • 11 replies
  • 2 likes
  • music
    Other
  • 9053 Views
  • 11 replies
  • 2 likes

Superuser Contribution (Xbox One) Spotify Not Playing Music

PlanFreeCountryUnited States of AmericaDeviceXbox OneOperating System2.4.23.70 My Question or IssueWhile I was listening to Spotify on my Xbox One an ad came on and the ad played through but after the ad finished my Spotify wouldn’t play the next son...

  • Newbie
  • Plan Free Country United States of America Device Xbox One Operating System 2.4.23.70   My Question or Issue While I was listening to Spotify on my Xbox One an ad came on and the ad pl...
  • Hunter0999
  • Visitor
  • 23053 Views
  • 15 replies
  • 29 likes
  • Other
  • 23053 Views
  • 15 replies
  • 29 likes

Superuser Contribution TV SAMSUNG La música se detiene

Hola! Llevo un par de días utilizando la aplicación desde mi televisor Samsung y estaba funcionando muy bien hasta hoy porque pongo cualquier canción y se detiene cada 2-5 segundos, lo conecte a mi celular, lo apague y desconecte un par de minutos y ...

  • Newbie
  • Hola! Llevo un par de días utilizando la aplicación desde mi televisor Samsung y estaba funcionando muy bien hasta hoy porque pongo cualquier canción y se detiene cada 2-5 segundos, lo conecte a...
  • Maria
  • Moderator
  • 2686 Views
  • 8 replies
  • 0 likes
  • Samsung
  • 2686 Views
  • 8 replies
  • 0 likes

Issue with Spotify in BMW using native iDrive 8.5 app

IssueSpotify stopped working in my BMW car using tha native app (not Carplay). I get the error "Spotify not available. Please check your online connection and your login data and ensure that you are using a Spotify-Premium account". Error message in ...

  • Casual Listener
  • Issue Spotify stopped working in my BMW car using tha native app (not Carplay). I get the error "Spotify not available. Please check your online connection and your login data and ensure that you ar...
  • Karl27
  • Casual Listener
  • 99 Views
  • 1 replies
  • 0 likes
  • Connect
    Other
  • 99 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Connect can't connect to the device(wiim and alyric)

I tried both from Android app and macOS app it can see the devices and it can choose the device, but once it trying to connect nothing happen, I can't see an error on can't connect.

  • Visitor
  • I tried both from Android app and macOS app it can see the devices and it can choose the device, but once it trying to connect nothing happen, I can't see an error on can't connect.
  • MihailY
  • Moderator
  • 82 Views
  • 1 replies
  • 0 likes
  • 82 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify crashes after login - car headunit

Hi Alex and Spotify, I've got the same problem, Spotify has been working no problem for months, now that I've updated it keeps crashing. I've checked for updated firmware for my car head unit and there isn't any,all at the latest version. so to fix I...

  • Casual Listener
  • Hi Alex and Spotify,  I've got the same problem,  Spotify has been working no problem for months,  now that I've updated it keeps crashing.  I've checked for updated firmware ...
  • Eni
  • Moderator
  • 105 Views
  • 3 replies
  • 0 likes
  • Other
  • 105 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution My filter for liked songs does not appear after reinstalling.

My filters for my liked songs do not show up anymore. At first I noticed that when I pressed on genres each filter said that it hide certain songs and did not show any songs. After searching the posts about this problem, I did a quick reinstall which...

  • Casual Listener
  • My filters for my liked songs do not show up anymore. At first I noticed that when I pressed on genres each filter said that it hide certain songs and did not show any songs. After searching the post...
  • jdtchicago
  • Casual Listener
  • 7886 Views
  • 25 replies
  • 1 likes
  • 7886 Views
  • 25 replies
  • 1 likes

Superuser Contribution Block Joe Rogan Podcast

I've already voted for the idea to allow a disable toggle for podcasts so I stop getting them inserted into recommended playlists, but how do I block a specific podcast? The home screen of the Mac Desktop app has become a continuous advertisement for...

  • Newbie
  • I've already voted for the idea to allow a disable toggle for podcasts so I stop getting them inserted into recommended playlists, but how do I block a specific podcast?   The home screen of t...
  • Throwaway2005
  • Newbie
  • 35800 Views
  • 177 replies
  • 580 likes
  • Block
    Desktop
    Podcasts
  • 35800 Views
  • 177 replies
  • 580 likes

Superuser Contribution I can not see the buttons settings anymore.

Sur la page principale se trouvait normalement un bouton paramètre, il n'y ait plus et je désire changer mes préférences pour le téléchargement. Merci de m'aider.

  • Casual Listener
  • Sur la page principale se trouvait normalement un bouton paramètre, il n'y ait plus et je désire changer mes préférences pour le téléchargement. Merci de m'aider.
  • Novy
  • Moderator
  • 82 Views
  • 1 replies
  • 0 likes
  • 82 Views
  • 1 replies
  • 0 likes

Modify device cap calculation to accommodate dual-boot systems

WARNING: Some parts get technical. See the TL;DR I'm an avid Spotify listener that is subscribed to Premium Family. I use the download feature very frequently to cut down on unnecessary internet usage for frequently played tracks. Recently I bought a...

  • Newbie
  • WARNING: Some parts get technical. See the TL;DR   I'm an avid Spotify listener that is subscribed to Premium Family. I use the download feature very frequently to cut down on unnecessary inte...
  • 87 Views
  • 0 replies
  • 0 likes
  • Other
  • 87 Views
  • 0 replies
  • 0 likes

Superuser Contribution 'Espresso' plays upon app restart

PlanFreeDeviceiPhone 8Operating SystemiOS 16.7.7 My Question or IssueWhenever I restart the Spotify app, through either restarting my phone or leaving the app closed for a while, when I open the app, it automatically opens 'Espresso' by Sabrina Carpe...

  • Regular
  • Plan Free Device iPhone 8 Operating System iOS 16.7.7   My Question or Issue Whenever I restart the Spotify app, through either restarting my phone or leaving the app closed for a while,...
  • GemsIsMe
  • Visitor
  • 1762 Views
  • 14 replies
  • 1 likes
  • Other
  • 1762 Views
  • 14 replies
  • 1 likes

Superuser Contribution Thumbnails doesn't match the episode on app

Hi there, I'm hosting a podcast (at Buzzsprout) and are experiencing troubles showing the right thumbnails in the podcast-feed in Spotify. My RSS-feed looks fine and is correctly linked between each thumbnail and episode, and on desktop and in some d...

  • Newbie
  • Hi there,   I'm hosting a podcast (at Buzzsprout) and are experiencing troubles showing the right thumbnails in the podcast-feed in Spotify. My RSS-feed looks fine and is correctly linked betw...
  • BHodges
  • Casual Listener
  • 515 Views
  • 8 replies
  • 2 likes
  • Other
  • 515 Views
  • 8 replies
  • 2 likes

Solved!!Superuser Contribution Why does Spotify stop playing my music for 10-30-60 seconds and continues

On fiber network, it sometimes hapens and other day everything is played with no problem, without changing anything!

  • Music Fan
  • On fiber network, it sometimes hapens and other day everything is played with no problem, without changing anything!
  • exmann
  • Music Fan
  • 309 Views
  • 10 replies
  • 0 likes
  • 309 Views
  • 10 replies
  • 0 likes