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Hey folks!
Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?
We're creating this thread in case you're in need of reporting any of those 🙂
Just let us know the following details and we'll forward them to the right teams:
Many thanks!
Hello Vasil!
Reason for complaint: Keeps coming back despite being the only ad I downvote, over a dozen times by now, I lost count
Name of ad: Something with AOK (German health insurance)
Visual or audio: Not sure if it's a pic or video I'm seeing
Time & date: Several times a day, last time less than an hour ago
Device: Phone
OS: Android 13
Spotify Version: 8.9.24.633
Have a great day!
Petra
Reason for complaint: It is the only ad that plays (aside from Spotify ads) despite selecting the do not recommend options
Name of ad: Smirknoff Spicy Tamarind drink
Is it a visual or an audio ad: audio
Rough time & date of when you heard the advert: 15 minutes ago, has been playing continuously for over a week now every 3 songs or so
Device the ad appeared on: phone
Its OS version: Android 12
Your exact Spotify app version: 8.9.6.458
I'm listening to Spotify's meditation playlist, and when any of the ads come on, they are blasting away on the speakers.
Reason for complaint: This advert constantly comes up, no matter how many times I down vote it, and this advert contains sounds of chewing and eating, and I have misophonia, and I am very sensitive to these sounds.
Name of ad: the name was just Spotify, but it was a Burger King Junior Meal Advert.
Is it a visual or an audio ad: Audio
Rough time & date of when you heard the advert: 13:10, 7/4/2024
Device the ad appeared on: Phone
Its OS version: Android 13
Your exact Spotify app version: 8.9.26.592
I've dove everything possible to not get that ad short of going premium. I've tried every option on the downvote. I've gone to the artist page and downvoted. I'm certain there was even an option on the android app to select never recommend this artist( but I was driving at the time and more focused on that).
Hi I'm Adam.
Reason for complaint. I am a premium family member paying £20 per month.
I understand some of your podcasts have adverts, but you have just introduced a new feature making it infinitely more difficult for me to skip these adverts.
I'm contemplating quitting over it as it's a cynical corporate move to increase and revenue on a customer who is worth £240 per year to you.
Reason for complaint: a specific ad keeps repeating multiple times in a row and is louder than media
Name of ad: Dartmouth cancer screening, directs to "Cancer.dartmouth.edu/prevention"
Is it a visual or an audio ad: audio
Rough time & date of when you heard the advert: throughout the day, repeated 2 or 3x at the beginning, middle, and end of every podcast episode I listen to
Device the ad appeared on: Pixel 4a
Its OS version: Android 13
Your exact Spotify app version: 8.8.88.397
Reason for complaint:
The ad is too sexual, I have to close the screen multiple times a night when the ad plays multiple times per night because I don't want to be kicked out of planet fitness due to the ad being on my phone.
Name of ad:
Levis drip sweat.
Is it a visual or an audio ad:
Visual and audio.
Rough time & date of when you heard the advert:
Every night for the last month every 10 minutes,
3:30am 5.16.2024 .
Device the ad appeared on:
LG smartphone.
Its OS version:
Android 10.
Your exact Spotify app version:
8.9.40.509 .
What did you try when the ad plays:
Hitting the thumbs down on the ad every time, selecting every option of "I find this content offensive" "I've seen this ad too many times" This ad isn't relevent" "I just don't like this ad", I've tried clearing cache, I've tried restarting my phone, I've tried uninstalling and reinstalling spotify, I've tried installing pandora.
(Get the point 🙂 )
I really do not like the Levis drip sweat ad.
It is totally acceptable for the free service to have ads. However, the ads should be something tolerable to listen to. I have had a few experiences with really unpleasant ads so far, and this is quite disappointing for a company that deals with audio content. At the moment of writing this, there is an ad where someone is munching quite loudly on some food, and it's unbearable for people who have conditions like misophonia. I do not mind ads at all, however they should never be unpleasant, and it would be interesting to be more considerate to the users of your service. I tried using the dislike button on the ad many times, but it only led to me getting the ad more frequently, which is contradictory.
I've noticed when playing music on Spotify on my TV the ads are significantly louder than my music was at the same volume. I feel like the neighbors can hear then and it's annoying to have to adjust my volume everytime there's ads. Doesn't help that most ads are obnoxious to begin with.
Adds playing notoriously loud.
Spotify version 8.9.38.455
played from iPhone to WIIM to stereo set
maltezers, abba, Spotify. All the same.
All of your ads are too much loud, about double the volume of the actual content. Yes, in the days of television this was probably an effective tactic to get viewers' attention in between programming. But when people have ear buds and other devices *in their ears* it's actually dangerous. Alarming to see feedback in the community going back almost 10 years on this topic, and it has not been addressed at all.
Third party ads are often WAY louder than the music and regular Spotify ads. It should be a common **bleep**ing courtesy not to torture users with sudden outbursts 20db louder than the normal level.
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