My Question or Issue
Today my internet didnt work for about 2h. Since I could not access the web-player (which I normally use), I decided to open the Desktop app. I have about 1000 songs downloaded there, so the fact that I'm offline shoudn't be a big issue.
However I coundn't do anything. The program opened, but it just showed a black screen with the three option-dots in the the top-left-corner. I tried setting it to offline-mode, but that didn't help either. Multiple restarts also didn't do anything.
As soon as the internet came back, I just had to restart it again and everything worked as it should.
Whats the point of having a song-download function if you can't open the app when offline?
Hi everyone. Thanks for reporting this and helping us troubleshoot further.
Our developers haven't been able to reproduce this on newer versions, but they'd still like to look into this further.
When troubleshooting it often helps to have a look at the log file and see what's going on under the hood.
To allow us to dig a little deeper, it would help if you share a log file with us. (This is for Windows, specifically.)
if exist "%APPDATA%\Spotify" ( cd "%APPDATA%\Spotify" start Spotify.exe --log-file="%USERPROFILE%\Desktop\Spotify.log" ) else ( start Spotify.exe --log-file="%USERPROFILE%\Desktop\Spotify.log" )