Spotify Desktop App doesn't open without internet-access (Windows 10)

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Spotify Desktop App doesn't open without internet-access (Windows 10)

kachelstacktus
Visitor

Plan

Family Plan

Device

Desktop PC

Operating System

Windows 10

 

My Question or Issue

Today my internet didnt work for about 2h. Since I could not access the web-player (which I normally use), I decided to open the Desktop app. I have about 1000 songs downloaded there, so the fact that I'm offline shoudn't be a big issue.

 

However I coundn't do anything. The program opened, but it just showed a black screen with the three option-dots in the the top-left-corner. I tried setting it to offline-mode, but that didn't help either. Multiple restarts also didn't do anything.

As soon as the internet came back, I just had to restart it again and everything worked as it should.

 

Whats the point of having a song-download function if you can't open the app when offline?

13 Replies

Eni
Moderator
Moderator

Hi there @kachelstacktus

 

Thanks for getting in touch about this here in the Community. 

 

Just to confirm, did you follow these specific steps to download your content and activate the Offline mode?

 

If so, could you try logging out and then logging back in to your account to check if that makes any difference?

 

Also, could you check if this is happening across devices or only on your PC?

 

Keep us posted.

EniModerator
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BjornSJE
Regular

@Eni

 

I have the same issue. I have my music downloaded, but when I boot my laptop at a location without wifi, spotify will only display an empty grey screen, and there are no navigation controls to go to my playlists etc

 

To get it to work, I close spotify back down. I then need to take my phone out, activate a mobile hotspot to provide internet to the laptop, and then I can reopen spotify on the laptop. Then it will start properly. I can then immediately deactivate the mobile hotspot and continue using spotify and my offline playlists.

Elena
Moderator
Moderator

Hey @BjornSJE,

Thank you for reporting about this on the Community!

Could we ask you for the make and model of your laptop, the operating system it runs on as well as the exact version of the Spotify app you are having this issue with? Are you sure that this is the latest version available, if not we strongly recommend checking on any available updates and running them as soon as you have Internet!

Also as @Eni recommended above, logging out and back in (try it at least two times in a row) could usually help resolve current hick-ups between the app and your device. 

Hope this helps. Let us know how you get on.

ElenaModerator
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BjornSJE
Regular

@elena my laptop is an HP Envy 17 (2018) running windows 10. It is fully updated and has automatic updates available. Two weeks ago I got my new Lenovo Legion 7i, which has just been installed with all the latest versions and updates, and it exhibits the exact same behavior when I am at my dance hall (no wifi). The playlist has previously been fully downloaded, but Spotify simply only starts to a blank screen until I connect it to my phone's mobile hot-spot. This prevents truly offline use... 

BjornSJE
Regular
Once I am connected Spotify opens up, and I can immediately drop the connection. But I would like this step to be unnecessary

MafeG
Moderator
Moderator

Hi @BjornSJE,

 

Thank you for your reply. 

 

This is very odd behavior. Please run a clean reinstall on both computers and make sure to download the app directly from the Microsoft Store, then download some music and test it again. 

 

Let us know how this goes!

MafeGModerator
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BjornSJE
Regular
Hello,
The behavior remained the same after a clean reinstall.

CarlosE
Moderator
Moderator

Hey again @BjornSJE,

Thanks for keeping us in the loop!

 

On the devices with no access to internet, where the black screen appears, you should still be able to access the 3-dot menu, where you can select the Offline mode to be enabled, then try to restart the app again to see if it will load correctly.

Keep us posted.

CarlosEModerator
 
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BjornSJE
Regular

Hello,

 

It seems very hit and miss.

- I had it start one day without any issue while not having internet

- I had it start one day to the empty gray screen without an option to proceed. Using the three dots and checking offline does not help

- The last couple of sessions it always started to the screen attached. Reloading or using the three dots does not help.

Screenshot 2021-11-03 184457.png

Eni
Moderator
Moderator

Hi @BjornSJE,

 

Thanks for sending us this info.

 

Could you let us know if this happens across devices or only on your PC?

 

Additionally, could you ask a friend or a relative to log in to their account in your PC to check if the issue persists with a different account?

 

Keep us posted.

EniModerator
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“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

MJ177
Casual Listener

Greetings,

 

Wanted to toss in my 2 cents:

 

I've been having this exact problem, on 2 of my laptops as well.  One is an older MSI with Windows 10 and the other is brand new, fresh out of the box, MSI with a fresh install for the first time of Spotify, not even week old and every time I get the same error as what Bjorn posted as well.

 

Since its happening on multiple machines of mine, (would happen on an HP too) and happening on one with the freshest install possible, as well as a slew of other people, I'm going to suggest that the issue is NOT caused by the client side, and is an issue with the Spotify program itself. 

 

I've been having offline issues for a while, and I'm tired of seeing "try a fresh install" as a solution.  It doesn't fix it.  It might mend it for a few a little bit but the problem comes back.  Obviously the issue isn't all the end users, it couldn't possibly be. 

 

It's time for your coders to put their thinking hats on and get this solved once and for all.   Apple music and Amazon music look more attractive as an option every time I see this error. 

 

I pay for this service. This is not free.  There is NO excuse why this STILL happens.   There is no excuse why there are still messages about this and why we still have this problem.  Google it. It goes back YEARS not just months.  

 

STOP BLAMING THE USERS AND FIX YOUR SOFTWARE.

 

 

BjornSJE
Regular

Hello Eni,

 

This happens on multiple laptops and across accounts

CarlosE
Moderator
Moderator

Hey folks,

 

Thanks for your replies.

 

This seems to be a rather intermittent behavior since we haven't been able to replicate it on our end, nor have we received any other recent reports.

 

In this case, it's worth reaching out to our Support team through any of these channels to check if maybe there are some issues with your accounts.

 

If you have any questions or need anything else, the Community is here for you.

CarlosEModerator
 
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