Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
I'm an Artist with Distrokid as my distributor.
Today, I received a heartbreaking email that told me the entire track got removed from Spotify due to "artificial streaming".
I do not, in any way deny that it could be the case (without my knowledge) but it was genuinely unintentional.
Many small independent Artists like myself are constantly looking for ways to promote our music to help grow our career. Since Spotify does not have an official promotion service (like Adwords for Youtube), there are tons of third party services out there varying from plain-sight obvious scams to possibly genuine. However, as you can imagine, it is always a gamble when trusting someone new to promote your music.
I would happily invest in Spotify official campaigns or any promoters that Spotify endorses, but they do not exist?
I honestly wished I could pin-point which particular promoter was the culprit as I've done full-blown $2,000-$3,000 press release campaigns and smaller, more focused Spotify campaigns for a particular track.
It feels a little unfair that there were no warnings to this or having a penalty whereby the "fake streams" would be just removed instead of the entire track. Of course, the Spotify analytics could give me a red flags if the promoter was using fishy-methods, but by that time, there's nothing I can do to reverse it.
This has hurt me real bad and I am absolutely devastated.
What can I do about it now? Is there a chance Spotify would show some compassion and reinstate the track?
Am I even allowed to reupload the track again under a different or same ISRC number?
Any advice would be dearly appreciated.
Solved! Go to Solution.
Hi José
Do you re-release withe the same UPC and ISRC numbers, with the same distributer ?
Or do you let the distributer create new UPC and ISRC numbers ?
Best regards, Peter
So this problem isn't 'solved' then lol. As helpful as Spotify support team could be, they assured me the issue lies with my distributor (RouteNote), who just kept referring me to Spotify & eventually said they can't do anything to reinstate my release. So that's it - our releases get removed (often wrongly so) & we can never get them back up again?
Seems very unfair, especially having not used any suspicious or artificial services at all & seems odd that some random would dump a load of fake streams on my music. I didn't notice any sudden spikes in my stats, only gradual & VERY unfair that my WHOLE release has been removed, even the tracks that CLEARLY have no artificial streams. So what are we paying distributors for if they can't offer any support in these cases? We're paying them to put our music up, not take it down! I wonder if there are any other distributors in particular that can offer better support in these instances?
Keen to know if anyone's made any progress with this - currently I have no idea what to do. Kind of holding off releasing anything whilst I consider switching distributors. Sad times!
Keep badgering the Routenote support team, they eventually cave in and reinstate the release, but it takes a few months of permanent ticket engagement to achieve this.
I'm using Amuse out of Sweden
Please type your reply above this line -##
Sent from my Verizon, Samsung Galaxy smartphone
Get Outlook for Android<>
Hey Erik
Here's who I'm using now.
AMUSE dot io
In case they erase the link.
Best of luck!
Does anyone want to file a class action lawsuit with me?
Let me tell you something . I got the same email from Distrokid . The funny thing is that they flagged my song as artificial but all my streams were from Discover Weekly , Release Radar , Shuffle and Radio . I talked to the support and when I mentioned this and send them a screenshot , they ended the chat immediately . I've made around 100k from that and now all the money I spend on Facebook ads are wasted and ROI is not even 1% of what I invested . Spotify do this to artist who are indie and let me tell you why , basically all the big labels are directly in conversation with Spotify , basically if you know the big three they basically buy business , that means they buy label who are indie and get them under the umbrella . Spotify even has AI artist with fabricated history and stuff . They basically don't want us to make any money as it is a business , not an art anymore. That is why I have moved to YouTube permanently I upload music to all platforms just to be there , but I don't even promote it as I know I will be **bleep** again . Y'all need to understand this , they don't care about you till your making money for them .
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…