Spotify stops randomly on my Sonos

[Zwergius]

Been through the related threads on Sonos support and I have tried to reset my controller, remove Spotify etc. as pointed out in another thread. However Spotify still drops out randomly… I have now tested with another Music Service. Spotify is having a problem, NOT Sonos - I can listen to radio and another music service for hours without any problems, but Spotify drops the stream randomly. One note though, after my system reset, remove / add Spotify and so on, less dropouts occurs. So some effect but still not good enough. 
Question- this has lasted for a while, like several months on both my systems. It’s now nailed to Spotify having the problem. Question is if you also have the solution?!

[glacca]

I know this is not a solution for everyone but... I found out, the problem doesn't occur when I use spotify on my sonos speakers by Music Assistant (and Home Assistant + Music Assistant). The same account, the same speaker but... music plays smooth with no stops, no issues at all.

[Mr_Iversen]

Any news?

[dbpolk]

This is not the solution 

[Amedigo]

Hi Fedele82,

I would suggest to boot your Sonos controller... whatever it is. By say,ng
boot , I mean hard reboot to the beginning. Than, start everything from
there again.

[Jim1976]

I also have this problem and it immensely frustrating. Spotify is fine playing though any other device than my Sonos BUT Sonos will play any music service other than Spotify!

Please sort this out. 

[Amedigo]

Hi Jim,

I will strongly suggest you to reset your Sonos to the very beginning. Your
situation you have written seems to be similar to mine. I also have other
systems other than Sonos and they were also working ok before the reset.
Now, everything is working fine.

Regards.

[rhinox]

If there is no ETA for a fix at this time, why is this issue seen as solved? I can report that the issue is still happening - and it is very disappointing as I recently just switched back to Spotify.

[gnomenthusiast]

They don't care, it's as simple as that. Either that or it's a
behind-the-scenes dispute between Spotify, Sonos and the advertisers, that
they won't talk about for corporate**bleep** reasons.

[LindyDi]

I have used Spotify on Sonos speaker for months but yesterday started to have this problem, Spotify just stops playing on the speaker. Strange that it’s just started! Any fixes yet?

[forrest603]

Plan

Premium

Country

United States

Device

Macbook Pro M4 MAX

Operating System

MacOS

My Question or Issue

There is a long-standing problem where Spotify is using api.branch.io callouts -- when those fail, streaming stops though the player still says it's playing.   This is repeatable.

Upon researching what api.branch.io is, it's for user metrics, etc.  As far as I can telll, the Spotify streaming functionality should not cease to perform, with these callouts failing.   Short of putting a ptrace process on the program (or other measures), I wonder if Spotify could comment on this and a plan to remedy the issue.   This has been going on for many months and I have reported it previously.

If anyone else is seeing this, please chime in.

Note that both Sonos and Spotify use api.branch.io for their configuration uploads and metrics.  But in this case, I have been monitoring the callouts and they appear to be originating from the Spotify application.

[Oc0]

This issue is not resolved.

i use the latest firmware for my two Sonos 1s, updated both a week ago or so. Latest Spotify app on my iPhone 12 Pro, with the latest iOS 18 version (not upgrading to iOS 26 yet).

this has been going on for ages and needs to be resolved. The hard resetting of speakers doesn’t resolve the issue. That is not a fix and the thread should be Updated.

Very annoying!

[jmnylr]

Still not resolved, everything is up to date, tried clearing Spotify cache, restarting phone, etc.

[benhmin]

I have the same issue. Playing from other services or Spotify via airplay works, but playing via Spotify connect or the Sonos app is very unreliable.

[fd_333]

No idea why this marked as solved 😞 

My original system consists of a Connect:Amp, a Play:5 and 3 Play:1. After hesitating for some time I finally got 2 ERA100. They seem to good enough, but Sonos S2 app is... annoying to put it nicely.

New setup now Connect:Amp is used for computer while the ERA100 and Play:1 are for music. Right now playing a Daily Mix from Spotify App on the Connect:Amp with Sonos S1 and it works fine.

Trying to do the same with Sonos S2 and the ERA100s and Play:1s fails after 1-2 songs. Spotify App doesn't sync with Sonos S2. Even trying to follow the lyrics fails because it suddenly jumps to the wrong time.

Seems others have a similar problem with the S1 app which as said works fine for me.

[fd_333]

Ups! I am talking about Sonos App (which I thought was the S2)

[ratsandwich]

Im back to report. 

S1.  S1 is deprecated garbage,  You canot use any of it with WiFI and Spotify.  Stop trying and throw it away or plug in a wire to AUX and use it that way,. S1 devices were built " just good enough to make money" and their internal memory and processors are unable to run streams from Spotify App or from anything streaming anymore. IDK if they have BT. Maybe.  If yo got one lurking in your setup... remove it. 

One thing that may help to narrow the issues is to email Spotify Support and request that all devices be logged out everywhere. Tokens revoked from all current authorized hardware on your account. You will need to repeat yourself, they do not listen, they send you directions that are no longer accurate, NO YOU CANNOT DO IT YOUR SELF.  Spotify "support" needs to remove all authorized devices and/or connected services from the back end.  It's not instantaneous either.  Apps are garbage collections of stacked shitcode updated and modified to be "just good enough to make money" and are frequently riddled with bugs and other issues.  Spotify. Sonos. Apple. Android. All of these. macOS... Windows. All festering with poorly written, hastily deployed code that causes lots of fun black box problems.  Troubleshooting is difficult. Start fresh, log into your primary device and play stuff, see if that stops randomly.  Add a device/connection/service.  Waze, Sonos, Facebook, Tinder whatever. Then STOP AND TEST. One At A Time.  Test thoroughly.  Report back.  

[fd_333]

I restructured a bit: swapped a ERA100 with a Play:1 and connected the Play by wire. Removed WiFi from network setup so using Sones WiFi. Have been listening since without problems. Have no idea how 2.4GHz and 5GHz are used in a mixed setup. Hope things stay stable...

[fd_333]

Well, I got my got my first old S1 Sonos about 15 years ago and it worked nicely for me ever since. Really prefer the S1 app - the new Sonos App is kind of backwards for me, really bad UI ... hope I can get used to it. ERA100 are alright.

[benhmin]

@fd_333 “Removed WiFi from network setup so using Sones WiFi. Have been listening since without problems.”

I took this advice. I have a pretty decent size network of 7 Sonos s2 devices and have connected 3 via wired connections and the rest are on Sonosnet. I removed the wifi network from the settings so they can’t try to use that, and have 3 connected to Ethernet to boost the Sonos network. 

things have been working much better since doing this. The sonosnet is 2.4ghz and presumably not a ton of bandwidth, but perhaps the fact that it’s a dedicated network is helping the nodes stay in sync. 

[forrest603]

This issue is still persisting.  As far as I can tell, it's a programming oversight.  Callouts to api.branch.io that fail cause Spotify to pause, stop or not perform streaming.