[Symbian] Problems logging in with a Facebook account

[David]

So you've got a Spotify account. And you've got a phone that's running on the Symbian operating system. But you can't get logged in!

If you've created an account through Facebook, you will need to create a device password. With this password, you should be able to get logged in on your phone!

For a list of supported Symbian phones, you can find that right here.

[1136030341]

I have a Nokia N97 min (symbian). I have used the offline mode succesfully for about 3 months. But for more than a week I cannot use the songs offline anymore. The thing is I log in with my regular devicecodes but it looks like I am not really logged in. Spotify says: songs not available offline. The names of the songs are visible (grey). please help me out. I hope I don´t have to use a totall reset!

[ggaudin]

Hi, i'm doing exactly that... but not getting any email although my address is correct ! Please help me out.

[Peter__]

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@ggaudin wrote:

Hi, i'm doing exactly that... but not getting any email although my address is correct ! Please help me out.

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If you get in touch with the team here they will be able to get that email out to you. 

Peter

[ggaudin]

Hi, thanks for the answer.

I did send a message about 10 hours ago, I had the case number 00663814. I'm waiting for my solution.

[ggaudin]

Hi again, and sorry for the up.

I've still got no answer from the spotify team, although they say they try to solve and answer within 24 hours... If someone had the case and figured out how to make it work, would you please help me ?  Thanks

[Peter__]

Once someone gets to your case they should reply to your email address which is attached to your Spotify account. Since it is the weekend and some support staff won't be in, it might take a little longer than normal. 

Peter

[ggaudin]

Hi, I have been looking around on this forum for my solution, and found it on another topic, which isn't about my device but about the sonos. Here is the link : Here

Quote :

<< 

So if this topic has been going for over a year why hasn't the request password page been updated to advise people a password for a dvice may take up to 48 hours to arrive (and that requesting it multiple times may increase this time further)?

Are you support people trying to create work for yourselves?

Are you trying to annoy people so they won't use Spotify?

I requested my password 12 hours ago but tried it multiple times - so I'm guessing it could be aweek before I get anything...that's crazy. I'd love to switch from MOG to spotify but not until I know it works with my Sonos.

So wishing I hadn't used my facebook login... 😞

>>

End of Quote.

So i'll wait 2 more days. Here is your answer, people !

[hiksta]

Im having the same problem (Not receiving E-Mail for creating a pwd for my account) and nobody contacted me since Monday. Spotify Fall # 00721118.

I have to say that if a company handles users with problems this way, they are not worth my money.

[Timmah]

Hi Meredith, it's been over 48hrs now and still have not recieved the email that will allow me to create a password for my Symbian device.  Have I done something wrong? I did try a couple of times because I was expecting it to be an instant response.. I have never come across a web form that isn't near on instant, or within the hour, is there any reason why I have to wait 48hrs+? I upgraded my service while on holiday so I could listen to my play lists, but still can't get in..

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@meahtenoha wrote:

Zaudi - That's quite strange. Please have a look an your inbox as I've just sent you an email with more instructions. 

N3umann - When did you request the device password email? These can take up to 48 hour to reach your inbox. 

Also, if you make the request numerous times this will simply slow the process down. Please have a look in your Spam filter as well--just in case. 

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[BryaniPhone]

 I have send several mails that I did not receive my password for my device with the number 

00748798 and later this one 00764230. I'm getting impatient. When can I receive my answers?

[niklaswesseln]

Several tries, some days of waiting: I did not receive any mail to get a device password. What can I do to get one?

An e-mail to Spotify support brought me back to the community again where I was looking for an answer before...

[Peter__]

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@niklaswesseln wrote:

Several tries, some days of waiting: I did not receive any mail to get a device password. What can I do to get one?

An e-mail to Spotify support brought me back to the community again where I was looking for an answer before...

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Just reply directly to that automated email and your case will reach an advisor 😉 

Peter

[pencilcup]

+1: not receiving an email for device password. have tried a few times over the last couple of days.  email address that is confirmed as being sent to is correct. nothing caught in spam filter. device username is: 1231090765

[Peter__]

@pencilcup - If you get in touch with support using the online contact form they can get a password email out to you manually, the automated system seems a bit tempermental at times. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

[Gsolomos1]

I just tried this and I have not gotten any emails. Please advise. Thanks

[Peter__]

@Gsolomos1 - Are you still having issues? 

[xmtdeicide]

i had problems to login to my premium account in my nokia n8 (symbian)

i already get a new device password, but when i try to login from my N8 just do nothing. I put my username, my password and accept the agreement and nothing happen, just still show the login page and not show any error mesagge.

sry my bad english

[jewelsice]

Hi there,

I have read the thread and followed the instructions (setting device password, reinstalling app etc) but still having no luck using sportify on my N8.

Any other tips?

SPotify works perfectly on my andriod and laptop but I want it on the N8 so I can use the fm tranmitter for my car.....

Help pleeeeasssse

🙂

[emerson1310]

Minha conta é padrão Spotify.Não é do Facebook,é premium e ainda não vai.O que sera?

[Pikkulisko]

Please go and add kudos for "Update Symbian application"-request, and maybe they will update the symbian app @Spotify !

https://community.spotify.com/t5/Live-Ideas/Symbian-Update-Symbian-application/idi-p/1256535

[Pikkulisko]

Please go and add kudos for "Update Symbian application"-request, and maybe they will update the symbian app @Spotify !

https://community.spotify.com/t5/Live-Ideas/Symbian-Update-Symbian-application/idi-p/1256535