Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • Covenantbirmingham
  • Visitor
  • 3741 Views
  • 28 replies
  • 6 likes
  • Other
  • 3741 Views
  • 28 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 18264 Views
  • 8 replies
  • 2 likes
  • Other
  • 18264 Views
  • 8 replies
  • 2 likes

Web player and large playlist

I have a ~4300 track playlist which refuses to display properly in the web viewer (all tracks display slowly and show as unavailable). Same playlist is ok in the Android and PC client apps. Anyone know if/how this can be fixed for the web player? Sam...

  • Casual Listener
  • I have a ~4300 track playlist which refuses to display properly in the web viewer (all tracks display slowly and show as unavailable). Same playlist is ok in the Android and PC client apps.   ...
  • WibblyW
  • Casual Listener
  • 287 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 287 Views
  • 1 replies
  • 0 likes

Nokia lilumia wont install

Nokia Lumia 825Newly updatewindows 8.1Tried removing , reinstalling WiFi, 4g . All other appps download and stream it just keeps saying I need to update and never completes installation. Any other advice appreciated, its the one app I use the most!

  • Casual Listener
  • Nokia Lumia 825 Newly updatewindows 8.1 Tried removing , reinstalling WiFi, 4g . All other appps download and stream it just keeps saying I need to update and never completes installation. Any othe...
  • 170 Views
  • 0 replies
  • 0 likes
  • Other
  • 170 Views
  • 0 replies
  • 0 likes

open.spotify.com doesn't match what is actually on Spotify

So, I noticed that one of Freezepop's albums shows up as being on spotify if you arn't logged in --> https://open.spotify.com/album/6teFOlmBSuIsmuhzqOY7u9 However, if I log into Spotify, that album is no where to be seen. It's also a little odd only ...

  • Newbie
  • So, I noticed that one of Freezepop's albums shows up as being on spotify if you arn't logged in --> https://open.spotify.com/album/6teFOlmBSuIsmuhzqOY7u9   However, if I log into Spotify, ...
  • 251 Views
  • 0 replies
  • 0 likes
  • music
    Other
  • 251 Views
  • 0 replies
  • 0 likes

Nokia Lumia 625 wont install

I have a Nokia Lumia 625Windows 8.1recently updated! It keeps asking me to update to latest version and wont install spotify. this is the latest update?Its the one thing i use mobile frequently any help? i keep gettingmessage "we are having trouble i...

  • Casual Listener
  • I have a Nokia Lumia 625 Windows 8.1 recently updated!   It keeps asking me to update to latest version and wont install spotify. this is the latest update? Its the one thing i use mobile f...
  • Garc1a
  • Casual Listener
  • 685 Views
  • 2 replies
  • 0 likes
  • Web Player
  • 685 Views
  • 2 replies
  • 0 likes

Spotify activity won't post to Facebook

Hi there - apologies if this is in the wrong thread. (Seemed the most appropriate) I've been using Spotify (free) for a while now, and it used to share my Spotify activity to Facebook by showing recent songs I'd listened to in a section on the left h...

  • Newbie
  • Hi there - apologies if this is in the wrong thread. (Seemed the most appropriate)   I've been using Spotify (free) for a while now, and it used to share my Spotify activity to Facebook by sho...
  • 391 Views
  • 0 replies
  • 0 likes
  • Other
  • 391 Views
  • 0 replies
  • 0 likes

[WP8] Stuck in offline mode

- Your country (optional, for privacy reasons): USA - Your specific phone model: Nokia Lumia 920 - Your phone's Operating System and version: Windows Phone 8 - Are you using 3G, WiFi: 4G and LTE Phone is stuck in offline mode. Help! Tried logging out...

  • Newbie
  • - Your country (optional, for privacy reasons): USA - Your specific phone model: Nokia Lumia 920 - Your phone's Operating System and version: Windows Phone 8 - Are you using 3G, WiFi: 4G and LT...
  • powergamermii
  • Casual Listener
  • 2328 Views
  • 8 replies
  • 0 likes
  • 2328 Views
  • 8 replies
  • 0 likes

[BB] BlackBerry how to Store offline-playlists on media card?

Hi, Spotify is working flawlessly on my Blackberry 9800 but my internal memory is running low so I bought a 32GB MicroSD card. I'd like to select that card so that it stores my offline playlists there, instead of the BB's internal 4GB's. Any way to d...

  • Regular
  • Hi,    Spotify is working flawlessly on my Blackberry 9800 but my internal memory is running low so I bought a 32GB MicroSD card.    I'd like to select that card so that i...
  • darlos_finest
  • Newbie
  • 559 Views
  • 1 replies
  • 0 likes
  • 559 Views
  • 1 replies
  • 0 likes

Songs damaged like scratches on vinyl

Hi there,I have the problem that some songs are dameged and sound like a scratched vinyl on all devices (Mac, Iphone, Premium Acount, best quality off&on). For ex. Daniel Porter - Bad Day or Rihanna - American Oxygen always jumping at the same time f...

  • Casual Listener
  • Hi there, I have the problem that some songs are dameged and sound like a scratched vinyl on all devices (Mac, Iphone, Premium Acount, best quality off&on). For ex. Daniel Porter - Bad Day or ...
  • das_spotify
  • Casual Listener
  • 232 Views
  • 1 replies
  • 0 likes
  • Other
  • 232 Views
  • 1 replies
  • 0 likes

Ps3 search box error

Hello,There is an issue that you cannot do any action on playing now screen if you click and close search box before.Click the search box open and close on ps3 spotify application. Next, press double down button and try to stop playing song. you won'...

  • Newbie
  • Hello, There is an issue that you cannot do any action on playing now screen if you click and close search box before. Click the search box open and close on ps3 spotify application. Next, press ...
  • 133 Views
  • 0 replies
  • 0 likes
  • Other
  • 133 Views
  • 0 replies
  • 0 likes

Account disabled

My account was disabled so I had to make a new account to message you guys. Is there anyway to reverse it so I can login. I'm trying to put a new card on the account

  • Casual Listener
  • My account was disabled so I had to make a new account to message you guys. Is there anyway to reverse it so I can login. I'm trying to put a new card on the account
  • Motobro702
  • Casual Listener
  • 280 Views
  • 2 replies
  • 0 likes
  • music
  • 280 Views
  • 2 replies
  • 0 likes

Solved!! Problems with my Nokia Lumia 930 and Spotify

I like Spotify a lot , have premium subscription, however I find on my Nokia Lumia my downloaded music when I play offline after a few days all my music vanishes and I have to go and sync everything and download everything again. Very frustrating ten...

  • Newbie
  • I like Spotify a lot , have premium subscription, however I find on my Nokia Lumia my downloaded music when I play offline after a few days all my music vanishes and I have to go and sync everything ...
  • Jordi
  • Community Legend
  • 804 Views
  • 1 replies
  • 0 likes
  • Other
  • 804 Views
  • 1 replies
  • 0 likes

spotify mp3

Hello I want to play spotify in my car but only have an sd cart in it . Its an audi a 5 from 2009 ... does someone knows a way how I eventually can play the spotify tracks?I m a premium member so I pay for it and like it to work every where I need it...

  • Casual Listener
  • Hello I want to play spotify in my car but only have an sd cart in it . Its an audi a 5 from 2009 ... does someone knows a way how I eventually can play the spotify tracks? I m a premium member so I...
  • LordRollin
  • Community Legend
  • 560 Views
  • 4 replies
  • 0 likes
  • Connect
    music
    Samsung
  • 560 Views
  • 4 replies
  • 0 likes

[WP7.5][WP 8][WP 8.1] A Tale of Eternal Bugs

Hello, I have been using Spotify on Windows Phone (7.5 to 8.1) and Android for a couple of years and the Windows Phone version have always been buggy, slow, and way beyond the Android version in term of features. I have been constantly hoping for the...

  • Casual Listener
  • Hello,   I have been using Spotify on Windows Phone (7.5 to 8.1) and Android for a couple of years and the Windows Phone version have always been buggy, slow, and way beyond the Android vers...
  • Laci
  • Music Fan
  • 511 Views
  • 2 replies
  • 8 likes
  • Other
    WP 8
  • 511 Views
  • 2 replies
  • 8 likes

I don't have a "Liked from radio" playlist

I've just came back to spotify and I noticed I don't have the "Liked from radio" playlist... Did I delete it by mistake? How do I turn it back on? Thanks!

  • Casual Listener
  • I've just came back to spotify and I noticed I don't have the "Liked from radio" playlist...   Did I delete it by mistake? How do I turn it back on?   Thanks!
  • nathanls
  • Regular
  • 320 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 320 Views
  • 1 replies
  • 0 likes

Shuffle won't shuffle

So, over the past few months, my Spotify playlists won't shuffle online. It just plays straight down my playlist each time. I try turning shuffle on, off, closing out the web browser, etc. Any ideas on what to do? I don't know how to contact Spotify ...

  • Newbie
  • So, over the past few months, my Spotify playlists won't shuffle online. It just plays straight down my playlist each time. I try turning shuffle on, off, closing out the web browser, etc. Any ideas ...
  • 324 Views
  • 0 replies
  • 0 likes
  • music
  • 324 Views
  • 0 replies
  • 0 likes

WP Spotify & Facebook Activity Feed

I just noticed that nothing is showing up in my Facebook activity feed when I'm listening to Spotify on my Windows Phone. All I can see is my plays from my laptop. Under Settings > Social there are two options: Private Session and Scrobble to Last.fm...

  • Newbie
  • I just noticed that nothing is showing up in my Facebook activity feed when I'm listening to Spotify on my Windows Phone.  All I can see is my plays from my laptop.  Under Settings > Soc...
  • 139 Views
  • 0 replies
  • 0 likes
  • WP 8
  • 139 Views
  • 0 replies
  • 0 likes

Solved!! Unable to launch / uninstall

Hi everyone, I have a few issues... Since yesterday, spotify doesn't even want to launch. When I try to open it, nohing happens, not even an error message. Nothing happened, it just stopped working. I tried to uninstall it so I can install it back, h...

  • Regular
  • Hi everyone,  I have a few issues... Since yesterday, spotify doesn't even want to launch. When I try to open it, nohing happens, not even an error message. Nothing happened, it just stopped wo...
  • lyingrain
  • Regular
  • 656 Views
  • 6 replies
  • 0 likes
  • Other
  • 656 Views
  • 6 replies
  • 0 likes

Spotify Mobile

Anyone know if you can still download Spotify Mobile on [Symbian] devices?

  • Newbie
  • Anyone know if you can still download Spotify Mobile on [Symbian] devices?
  • 267 Views
  • 0 replies
  • 0 likes
  • Symbian
  • 267 Views
  • 0 replies
  • 0 likes