Sync problem Windows Phone

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Sync problem Windows Phone

GAMEOHOLIK

Hello,

 

I have Lumia 1320 (and my other 2 firends) and we have the same problem with offline sync - no matter how many songs we want to sync, after i'ts "done" songs are not available offline at all.

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marcham93

This issue can occur when installing Spotify to an external SD card.

 

Please follow these steps to fix the issue on a WP8.1 device:

1) Uninstall Spotify from your WP8 device.

2) Go to the "Storage Sense" app.

3) Select to "Store new apps on my SD card".

4) Reinstall Spotify

-Michael Archambault
@Marcham93

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4 Replies

Peter__
Are you syncing to an SD card?

Peter
Spotify Community Mentor and Troubleshooter

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Marked as solution

marcham93

This issue can occur when installing Spotify to an external SD card.

 

Please follow these steps to fix the issue on a WP8.1 device:

1) Uninstall Spotify from your WP8 device.

2) Go to the "Storage Sense" app.

3) Select to "Store new apps on my SD card".

4) Reinstall Spotify

-Michael Archambault
@Marcham93

GAMEOHOLIK

Yes I'm trying to sync on SD card, also Spotify App is installed on SD card.

GAMEOHOLIK

Swiitching that option for a moment and installing app on internal memory sloved my problem.

 

Thanks! Finally I can listen my music!

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