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Dell Inspiron 14 Chromebook
My Question or Issue
Web Player will not load on Chrome, instead only showing a blank black page. (Attached) Since I'm on Chromebook, Chrome is my only option. Tried clearing cookies but alas, no luck. Used to work perfectly fine, not sure what the issue is.
Solved! Go to Solution.
Hey there folks,
Thanks for reposrting this here in the Community!
This sounds like something our tech teams were looking into however it should be fixed now.
If you're still having troubles, we'd recommend making sure to clear your browser's cache and cookies and give it another try.
If you're using a Chromebook, you can also make sure that your browser is on the latest version available - you can follow the steps here to double check that.
Keep in mind that if you are using a Chromebook managed by your school/university/workplace etc., you'll need to reach out to your network administrators to request for the Chrome update on Chromebook.
Let us know how you get on! We'll be right here if you need more help.
Have a lovely day 🙂
My Question or Issue
The player for ChromeOS hangs. I uninstalled Spotify from my computer and can now repro by going to https://www.spotify.com/us/download/other and clicking on "Chromebook". At that point the page doesn't load and the below error appears in the console:
The ChromeOS player has worked in the past couple weeks (can't remember exacly when I last used it).
EDIT: A better repro is to go to https://www.spotify.com/us/ and click "Open Web Player". Same error message as above.
Ditto for me. Worked fine on my chromebook (acer, Chrome OS version 77.0.3865.105) yesterday, blank screen today. Restarting didn't work, opening in app version and browser version both don't work, clearing the cache didn't help.
App still works on my Android phone, desktop version still works on my office PC, web version still works in chrome on my office PC. All of these devices are currently logged in to the same wifi network. It's only my chromebook that shows nothing atm.
Edit: looks like the folks on this post are having the same problem
Edit 2: I've tried opening open.spotify.com on my chromebook in a different wifi network and it still won't connect. Blank black screen.
Yep I am having the exact same issue. Tested on 2 different Chromebooks.
I have the same problem on an ACER Chromebase. Worked great until today
We're all having the same problem over in this post too:
Definitely think the new Chrome Update must have something to do with it. Never any issues before and people with different hardware but still using Chrome are having the same issue.
Yes, this same issue here on LG Chromebases as well.
This has happened to me too. My Chromebook is managed and all the posts have been 2018 and below. This is really annoying for someone who came from Youtube Music so I might be switching back to it.
So, I did a bit of research and this link might help for being able to use the Spotify web player
You will have to back up your data to the cloud (probably on Google Drive) and re-login I'm not sure if this will work because I haven't tried it yet and since my Chromebook is managed I'm not trying to risk losing my data. (This might not work on other Chromebases because this is from the Samsung site).
The same exact thing is happening with me.
I'm having this issue as well :))
Is there any way to fix it or do we just wait?
It would work on other Chrome OS since this is simply the powerwash feature. You can do one by going to settings, advanced and powerwash (see Google help here https://support.google.com/chromebook/answer/183084?hl=en). It brings your Chromebook back to factory settings. But it'll update once it starts again so I'm not sure it'll actually help with our problem and it's a lot of trouble for people who don't own their Chromebook or have quite a lot of data stored outside the Cloud.
My Spotify is not working it is all black on my Acer Chromebook 15, and when I use the app it does the same thing. So now I have to use my phone which my phone hates Spotify altogether. It closes it when I don't want it too plus there's way too many ads on the phone than there is on the web, that's why I use the website for Spotify.
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