Why the app don't play My downloaded playlists when no internet connection?

[OzRob]

I have DUO plan and the app doesn't play the song/playlists that i download and have saved in my Android phone.

[Jeremy]

Hi there @OzRob,

Thank you for taking the time to contact us here in the Community. This seems odd. Let's take a closer look into this!

Can you start with performing a clean reinstall of the app as this will make sure there's no old cache files causing this.

Let us know how it goes so that we can continue to assist you if you need us to.

Take care!