Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • Heartrose
  • Newbie
  • 4805 Views
  • 33 replies
  • 6 likes
  • Other
  • 4805 Views
  • 33 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 18642 Views
  • 9 replies
  • 2 likes
  • Other
  • 18642 Views
  • 9 replies
  • 2 likes

Solved!!Superuser Contribution Spotify cannot load any songs or albums on windows.

Days ago I did a Spotify cache cleanup with CCleaner. And then the app just won't load any songs or albums or playlists anymore. Like screenshot below, I did a fully reinstall and still not working. Checked hosts setting and other devices, they all w...

_0-1693577430103.png
  • Regular
  •   Days ago I did a Spotify cache cleanup with CCleaner. And then the app just won't load any songs or albums or playlists anymore. Like screenshot below,     I did a fully rein...
  • Eni
  • Moderator
  • 510 Views
  • 10 replies
  • 0 likes
  • Other
    WD
  • 510 Views
  • 10 replies
  • 0 likes

Superuser Contribution cambie modelo celular y no puedo recuperar cuenta premium

aparece una cuenta gratis cuando tengo contrato premium No P2******** y no logro reinstalarlo

  • Visitor
  • aparece una cuenta gratis cuando tengo contrato premium No P2******** y no logro reinstalarlo   <moderator edit - removed sensitive data>
  • Dian
  • Spotify Legend
  • 116 Views
  • 1 replies
  • 0 likes
  • Other
  • 116 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't select a song, the app scrambles through the playlist, music stops

On the desktop, where I access Spotify through my chrome browser, for the last month or so, every time I try to play a song, the app scrambles through the playlist, won't allow me to select a song, and the audio cuts out after 9-10 seconds, even thou...

  • Visitor
  • On the desktop, where I access Spotify through my chrome browser, for the last month or so, every time I try to play a song, the app scrambles through the playlist, won't allow me to select a song, a...
  • spesha1_k
  • Casual Listener
  • 537 Views
  • 10 replies
  • 1 likes
  • 537 Views
  • 10 replies
  • 1 likes

Song forward

I’m not able to forward any song that option is not coming from today evng.

  • Visitor
  • I’m not able to forward any song that option is not coming from today evng.
  • darkwings
  • Visitor
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution The song image for Picture-in-picture won't change when the next song plays.

For the most part, I use the Spotify Web Player on my Chromebook. After a recent update, the album images/song images in the Picture In Picture stopped switching to the next song's. I am not sure if this is a widespread issue, however, I have tried d...

  • Newbie
  • For the most part, I use the Spotify Web Player on my Chromebook. After a recent update, the album images/song images in the Picture In Picture stopped switching to the next song's. I am not sure if ...
  • Yordan
  • Moderator
  • 1556 Views
  • 15 replies
  • 2 likes
  • Other
  • 1556 Views
  • 15 replies
  • 2 likes

All embedded Spotify playlists on my website show error message: 404 | This page could not be found

As of today, and possibly for a month or so as I haven't been able to use Spotify on my main business computer for several months because Mac OS 10.10 was deprecated by Spotify, all of the embedded Spotify curated playlists on my website (https://www...

  • Regular
  • As of today, and possibly for a month or so as I haven't been able to use Spotify on my main business computer for several months because Mac OS 10.10 was deprecated by Spotify, all of the embedded S...
  • jex8-7_s6q7v
  • Regular
  • 259 Views
  • 3 replies
  • 0 likes
  • 259 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution "Liked songs" on Alexa are ALWAYS played in shuffle mode :-(

On my Alexa devices, when I request that my "liked songs" (the songs you give a "heart" to) are being played then it always plays it with SHUFFLE ON and starts with one random song.This is downright frustrating for me because I always want to start w...

  • Newbie
  • On my Alexa devices, when I request that my "liked songs" (the songs you give a "heart" to) are being played then it always plays it with SHUFFLE ON and starts with one random song. This is downrigh...
  • kalinf
  • Newbie
  • 1421 Views
  • 2 replies
  • 0 likes
  • 1421 Views
  • 2 replies
  • 0 likes

[Podcasts] remove joe rogan podcast

Joe Rogan spreads disinformation on many subjects. Please don't end his contract as soon as possible. I am considering cancelling my subscription to Spotify because of him.

  • Visitor
  • Joe Rogan spreads disinformation on many subjects. Please don't end his contract as soon as possible. I am considering cancelling my subscription to Spotify because of him.
  • no-joe-rogan
  • Casual Listener
  • 1686 Views
  • 14 replies
  • 44 likes
  • Podcasts
  • 1686 Views
  • 14 replies
  • 44 likes

Superuser Contribution Older podcasts won’t play

PlanPremiumCountryNew Zealand DeviceiPad ProOperating SystemiOS 16.4.1 My Question or IssueSpotify defaults to the latest podcast episode no matter what I do. I have tried several different podcasts and none of the older episodes will play in any of ...

  • Newbie
  • Plan Premium Country New Zealand  Device iPad Pro Operating System iOS 16.4.1   My Question or Issue Spotify defaults to the latest podcast episode no matter what I do. I have tri...
  • OscarDC
  • Moderator
  • 957 Views
  • 8 replies
  • 0 likes
  • Other
  • 957 Views
  • 8 replies
  • 0 likes

Solved!! Moving from one distributor to another... Will this affect Spotify play count/playlists?

Hi all. I have some pretty popular tracks on Spotify (millions of plays) which were uploaded using Distrokid. However, I'm having some issues with them at the moment and want to return back to CDBaby. I read that metadata such as ISRC, UPC, track tit...

  • Casual Listener
  • Hi all. I have some pretty popular tracks on Spotify (millions of plays) which were uploaded using Distrokid. However, I'm having some issues with them at the moment and want to return back to CDBaby...
  • ashkmusic
  • Visitor
  • 13681 Views
  • 3 replies
  • 0 likes
  • Other
  • 13681 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Desktop App doesn't open without internet-access (Windows 10)

PlanFamily PlanDeviceDesktop PCOperating SystemWindows 10 My Question or IssueToday my internet didnt work for about 2h. Since I could not access the web-player (which I normally use), I decided to open the Desktop app. I have about 1000 songs downlo...

  • Visitor
  • Plan Family Plan Device Desktop PC Operating System Windows 10   My Question or Issue Today my internet didnt work for about 2h. Since I could not access the web-player (which I normally...
  • zinger2127
  • Newbie
  • 11161 Views
  • 46 replies
  • 12 likes
  • Other
  • 11161 Views
  • 46 replies
  • 12 likes

Superuser Contribution Vulgar podcast suggestions, can't be removed

I've never listened to a podcast on Spotify, but my home screen has a dedicated section to podcasts that can't be removed. Furthermore, some of the material suggested on there is totally inappropriate. I am not interested in "the pornhub podcast", "t...

  • Casual Listener
  • I've never listened to a podcast on Spotify, but my home screen has a dedicated section to podcasts that can't be removed. Furthermore, some of the material suggested on there is totally inappropriat...
  • Yogesh_gang
  • Casual Listener
  • 522 Views
  • 4 replies
  • 2 likes
  • Other
  • 522 Views
  • 4 replies
  • 2 likes

Solved!! No "Radio" Option in WebPlayer

According to this article: https://support.spotify.com/us/using_spotify/search_play/spotify-radio/ I should see "Radio" on the left hand side-bar however my WebPlayer is completely missing that option. I am also missing the start Radio options from a...

  • Casual Listener
  • According to this article:   https://support.spotify.com/us/using_spotify/search_play/spotify-radio/   I should see "Radio" on the left hand side-bar however my WebPlayer is completely ...
  • somnophobe
  • Roadie
  • 38324 Views
  • 31 replies
  • 7 likes
  • 38324 Views
  • 31 replies
  • 7 likes

Solved!!Superuser Contribution Autoplay doesn't work in Alexa

PlanPremium Family PlanCountrySpainDeviceAlexa My Question or IssueBest feature from Spotify is Autoplay, as it allows you to discover new music as related to your most liked/played songs. I recently purchased several Alexa devices, but Autoplay does...

  • Regular
  • Plan Premium Family Plan Country Spain Device Alexa   My Question or Issue Best feature from Spotify is Autoplay, as it allows you to discover new music as related to your most liked/pla...
  • danfooo
  • Gig Goer
  • 4249 Views
  • 8 replies
  • 3 likes
  • Other
  • 4249 Views
  • 8 replies
  • 3 likes

Superuser Contribution Shuffle only plays the first few songs

PlanPremiumCountryUSDeviceWindows, iOSOperating Systemnewest on both My Question or IssueI've noticed (especially for Spotify-made playlists) when I shuffle, the same few songs play constantly. I've especially noticed this when listening to Deep Dive...

  • Regular
  • Plan Premium Country US Device Windows, iOS Operating System newest on both   My Question or Issue I've noticed (especially for Spotify-made playlists) when I shuffle, the same few son...
  • BobAnne2012
  • Casual Listener
  • 4319 Views
  • 14 replies
  • 0 likes
  • music
    Other
  • 4319 Views
  • 14 replies
  • 0 likes