Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

56002 Views

7 replies

4 likes

  • 56002 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

unicornio575

Visitor

37388 Views

209 replies

18 likes

Other
  • 37388 Views
  • 209 replies
  • 18 likes

blackberry not supported anymore?

I wrote to the support, they told me to post it here. I am a premium customer for over a year now and the BlackBerry app is totally useless. I have to re-sync every second time I open the app. If I added a new song to my playlist it NEVER updates, I ...

Regular

I wrote to the support, they told me to post it here.   I am a premium customer for over a year now and the BlackBerry app is totally useless. I have to re-sync every second time I open the ap...

Marco

Community Legend

654 Views

3 replies

0 likes

  • 654 Views
  • 3 replies
  • 0 likes

WD TV Live: Spotify doesn't update artist

When I run a playlist the music title and image change with each new song, but the artist remains the same as for the first song of that session. Any idea how to fix that?

Casual Listener

When I run a playlist the music title and image change with each new song, but the artist remains the same as for the first song of that session. Any idea how to fix that?  

robertbeddow

Casual Listener

811 Views

4 replies

1 likes

  • 811 Views
  • 4 replies
  • 1 likes

Solved!! Windows Phone 8 App will not play tracks or download playlists.

DescriptionWindows Phone App will not play tracks or download playlists. A more detailed description, using numbered steps Start the AppAttempt to start any track: from playlists, what’s new, inbox, etc.Ellipses run across the top of the app… no erro...

Casual Listener

Description Windows Phone App will not play tracks or download playlists.     A more detailed description, using numbered steps   Start the App Attempt to start any track: from...

Sherlockgriffin

Newbie

5880 Views

10 replies

0 likes

WP 8
  • 5880 Views
  • 10 replies
  • 0 likes

Solved!! Can brands use Spotify?

Hi, I am wondering if companies can create their own Spotify playlists, with track suggestions from staff and customers? Is there any term or condition which prevents brands from being able to do this? Thanks Rob

Newbie

Hi,   I am wondering if companies can create their own Spotify playlists, with track suggestions from staff and customers?   Is there any term or condition which prevents brands fro...

harmalarma

Casual Listener

34732 Views

36 replies

2 likes

Social & Random
  • 34732 Views
  • 36 replies
  • 2 likes

Disabled Sync on 3G mutiple times. still downloaded over cellular.

Besides the app crashing, not playing songs on load and requiring muliple reloads, strange syncing issues....I turned off Sync on 3G, closed the app thinking it was ok. Opened, played some music. I start getting text messages...a bunch of them, that ...

Music Fan

Besides the app crashing, not playing songs on load and requiring muliple reloads, strange syncing issues....I turned off Sync on 3G, closed the app thinking it was ok. Opened, played some music. I s...

583 Views

0 replies

0 likes

WP 8
  • 583 Views
  • 0 replies
  • 0 likes

Spotify in Onkyo wont stream from Nas.

Hi all Hope someone has an idea of what's going on. So yeah, I have spotify on my Onkyo 515. All is well at first. At some point, not sure when it occurred the first time, but it would skip tracks I know is on my NAS drive. Not all of them, just some...

Regular

Hi all   Hope someone has an idea of what's going on. So yeah, I have spotify on my Onkyo 515. All is well at first. At some point, not sure when it occurred the first time, but it would skip ...

Micros

Regular

1124 Views

8 replies

1 likes

Onkyo
  • 1124 Views
  • 8 replies
  • 1 likes

Solved!! Song/Album Request

I would REALLY appreciate if u could get Kevin Gates album - In The Mean Time. Or just the song Shooting Stars by Kevin Gates

Casual Listener

I would REALLY appreciate if u could get Kevin Gates album - In The Mean Time. Or just the song Shooting Stars by Kevin Gates

Afriadynm

Casual Listener

12527 Views

64 replies

0 likes

  • 12527 Views
  • 64 replies
  • 0 likes

Could not find Samsung-Smart TV Application on Samsung Store

Hi, I can't seem to find spotify app from the Samsung TV app store. Where can I get it from ? TV Model : UE40ES6800 Country : Lativa

Casual Listener

Hi,   I can't seem to find spotify app from the Samsung TV app store. Where can I get it from ?   TV Model : UE40ES6800 Country : Lativa

Joe

Community Legend

2832 Views

3 replies

0 likes

  • 2832 Views
  • 3 replies
  • 0 likes

How to get Spotify to play through Sony stereo

Hi, I have spotify premium, but I can't figure out how to get it playing from my PC through my Sony stereo system which is DNLA enabled. It is a Sony CMT-MX700Ni. Can you only play spotify through its partner products?

Newbie

Hi,   I have spotify premium, but I can't figure out how to get it playing from my PC through my Sony stereo system which is DNLA enabled. It is a Sony CMT-MX700Ni. Can you only play spotify...

Joe

Community Legend

3044 Views

1 replies

0 likes

Other
  • 3044 Views
  • 1 replies
  • 0 likes

Spotify for Roku: adding a song to a Playlist just spins, never completes

If I'm listening to a song on Spotify for Roku, and I click the "+ Playlist" button, I just get a pop-up "Add track to playlist" that just spins. I've kept it up for the duration of a song many times and it has never once added a song to a playlist. ...

Regular

If I'm listening to a song on Spotify for Roku, and I click the "+ Playlist" button, I just get a pop-up  "Add track to playlist" that just spins. I've kept it up for the duration of a song many...

Peter__

Community Legend

770 Views

1 replies

1 likes

  • 770 Views
  • 1 replies
  • 1 likes

Solved!! Cannot login blackberry 9900

After replacing my BB 9900 (I had problems with my old BB9900) I reinstalled Spotify but I cannot login, it keep on spinning for ages and does not access my premium account.<br>I tried to delete and reinstall, I deleted the Spotify directory, but not...

Regular

After replacing my BB 9900 (I had problems with my old BB9900) I reinstalled Spotify but I cannot login, it keep on spinning for ages and does not access my premium account.&lt;br&gt;I tried ...

Peter__

Community Legend

1652 Views

8 replies

0 likes

BB10
  • 1652 Views
  • 8 replies
  • 0 likes

playlists disappears

Hi, I have a premium account that I run on my win phone 8 and my win 8 laptop, I also have the account setup on my logitech radio. My problem is that when I create a new playlist it dissappares after a while (1-2 days). It doesn't matter where I crea...

Newbie

Hi, I have a premium account that I run on my win phone 8 and my win 8 laptop, I also have the account setup on my logitech radio. My problem is that when I create a new playlist it dissappares aft...

Peter__

Community Legend

536 Views

1 replies

0 likes

WP 8
  • 536 Views
  • 1 replies
  • 0 likes

[BB] Radio features

Is there a roadmap for spotify client on blackberry ? The hard work is already done. Hope new features will come soon.

Regular

Is there a roadmap for spotify client on blackberry ? The hard work is already done. Hope new features will come soon.

trollsroyce

Regular

573 Views

2 replies

1 likes

  • 573 Views
  • 2 replies
  • 1 likes

[Roku] Playback stutters and stops on Roku channel

The Spotify playback on my Roku has started to stutter and stop mid-song. Sometimes it'll play about 5 songs from a playlist and stop. Sometimes it will play a single song, stutter for a minute, then stop. None of my other Roku channels expreience th...

Casual Listener

The Spotify playback on my Roku has started to stutter and stop mid-song.  Sometimes it'll play about 5 songs from a playlist and stop.  Sometimes it will play a single song, stutter for a ...

mikehochleut

Newbie

8295 Views

19 replies

12 likes

Other
  • 8295 Views
  • 19 replies
  • 12 likes

No 'radio' function for Spotify on Squeezebox Touch?

A function I appreciate a lot on my smartphone ist the 'radio' function, which makes a playlist of music pieces similar to the one Istart with. I did not find it in Spotify on my Squeezebox Touch. Do you have some idea or information? Thanks in advan...

Casual Listener

A function I appreciate a lot on my smartphone ist the 'radio' function, which makes a playlist of music pieces similar to the one Istart with. I did not find it in Spotify on my Squeezebox Touch. ...

Joe

Community Legend

1616 Views

4 replies

0 likes

Logitech
  • 1616 Views
  • 4 replies
  • 0 likes

Denon AVR-2113 Sportify radio

Hi, Is the "Radio" feature available on Denon AVR-2113? If so, where can I find it? Otherwise, are there plans to add it? As this is a really great way to discover new music, but I can't use it on a proper music device.

Newbie

Hi, Is the "Radio" feature available on Denon AVR-2113? If so, where can I find it? Otherwise, are there plans to add it? As this is a really great way to discover new music, but I can't use it on ...

Peter__

Community Legend

893 Views

1 replies

0 likes

  • 893 Views
  • 1 replies
  • 0 likes

trouble syncing devices

Hi, I just subscribed to spotify premium. But it won't pick up any of my devices. I have an RCA mp3 player and a micro sd card for a samsung reality. It won't sync with either one.

Newbie

Hi,   I just subscribed to spotify premium.  But it won't pick up any of my devices.  I have an RCA mp3 player and a micro sd card for a samsung reality.  It won't sync with e...

Peter__

Community Legend

551 Views

1 replies

0 likes

  • 551 Views
  • 1 replies
  • 0 likes

Solved!! Is it possible to create Spotify URLs?

How would i create a valid Spotify URL with a given artist/album (or song) like e.g. last.fm does?e.g. http://www.last.fm/music/Tori+Amos/Little+Earthquakes/Precious+Things --> Tori Amos – Precious ThingsIs this even possible? (i'd love if you guys r...

Regular

How would i create a valid Spotify URL with a given artist/album (or song) like e.g. last.fm does? e.g. http://www.last.fm/music/Tori+Amos/Little+Earthquakes/Precious+Things --> To...

Phagah1

Casual Listener

57328 Views

8 replies

1 likes

Other
  • 57328 Views
  • 8 replies
  • 1 likes

48 Hours to send a Device Password?!

Why does it take 48 hours to get a device password?! I went to https://www.spotify.com/us/account/set-device-password/ and it tells me my Spotify account number. I click on the "Send e-mail to set password" button. And I never get the password email....

Newbie

  Why does it take 48 hours to get a device password?! I went to https://www.spotify.com/us/account/set-device-password/ and it tells me my Spotify account number. I click on the "Sen...

Joker17

Casual Listener

392 Views

1 replies

0 likes

  • 392 Views
  • 1 replies
  • 0 likes