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Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • boom_boom_pow
  • Newbie
  • 2019 Views
  • 19 replies
  • 6 likes
  • Other
  • 2019 Views
  • 19 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17731 Views
  • 8 replies
  • 2 likes
  • Other
  • 17731 Views
  • 8 replies
  • 2 likes

Spotify stops playing through HEOS speakers during second song

New Problem after many moons of no trouble: First song plays well on HEOS, part way in to second song, the song continues to progress in the app but no longer a sound on HEOS speakers. Other HEOS music servers (Pandora, Amazon) play without incident ...

  • Regular
  • New Problem after many moons of no trouble: First song plays well on HEOS, part way in to second song, the song continues to progress in the app but no longer a sound on HEOS speakers. Other HEOS mu...
  • Ahmer1213
  • Casual Listener
  • 12804 Views
  • 93 replies
  • 5 likes
  • 12804 Views
  • 93 replies
  • 5 likes

Superuser Contribution [iOS][Playlists] Autoplay is always on

I am a premium customer. When I play Spotify via the SONOS app random songs play while I am listening to a playlist. Autoplay is turned off in the Spotify app. I noticed this on 19th March 2023. Please ensure the Autoplay turns off when it is turned ...

  • Visitor
  • I am a premium customer. When I play Spotify via the SONOS app random songs play while I am listening to a playlist.  Autoplay is turned off in the Spotify app.  I noticed this on...
  • AlejaR
  • Moderator
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music feed not showing

PlanPremium FamilyCountry DeviceiPhone 12Operating SystemiOS 16.4 My Question or IssueMy account recently switched from a premium duo to a premium family and when I created my own new account for the premium family, the music and podcast feed were go...

  • Casual Listener
  •   Plan Premium Family Country   Device iPhone 12 Operating System iOS 16.4   My Question or Issue My account recently switched from a premium duo to a premium family and whe...
  • Dian
  • Spotify Legend
  • 389 Views
  • 3 replies
  • 0 likes
  • music
  • 389 Views
  • 3 replies
  • 0 likes

Superuser Contribution [iOS] It’s baby

Can you please post my song it’s baby on Spotify it would mean the world please xx

  • Visitor
  • Can you please post my song it’s baby on Spotify it would mean the world please xx
  • Yordan
  • Moderator
  • 197 Views
  • 1 replies
  • 0 likes
  • iOS
  • 197 Views
  • 1 replies
  • 0 likes

Superuser Contribution Artist hacked?

Hello,I was making myself a new playlist when I realised that some of my liked titles were unavailable. Since I was still listening to them just day before, I went to the artist's page and realised that all their content was removed, pictures, song e...

  • Visitor
  • Hello, I was making myself a new playlist when I realised that some of my liked titles were unavailable. Since I was still listening to them just day before, I went to the artist's page and realised...
  • Lyubka
  • Moderator
  • 289 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 289 Views
  • 1 replies
  • 0 likes

Superuser Contribution blends don’t change

i have an issue with the blend feature. my friends and i made a blend because it sounds like a fun concept, but since we made it last summer, it has not really changed. i know people from spotify have said that it’s based on your listening and you do...

  • Newbie
  • i have an issue with the blend feature. my friends and i made a blend because it sounds like a fun concept, but since we made it last summer, it has not really changed. i know people from spotify hav...
  • Eni
  • Moderator
  • 228 Views
  • 1 replies
  • 0 likes
  • music
  • 228 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't change my region and payment update

Hi. i just moved to Canada from Turkey and i can't change the region to Canada. It says your region is not correct. i tried to change from my profile but it's not working ( it doesn't allow you to change country)

  • Casual Listener
  • Hi. i just moved to Canada from Turkey and i can't change the region to Canada. It says your region is not correct. i tried to change from my profile but it's not working ( it doesn't allow you to ch...
  • Eni
  • Moderator
  • 876 Views
  • 3 replies
  • 0 likes
  • 876 Views
  • 3 replies
  • 0 likes

I used to see all epidsodes of the tv series Friends. Now I only see a few. How can I get the rest

Plan PremiumFree/PremiumCountry canada Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Premium Free/Premium Country canada   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or...
  • 144 Views
  • 0 replies
  • 0 likes
  • Other
  • 144 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify Connect Samsung Soundbar from outside my network

Hey! When I have friends visiting me, somethimes they want to connect their phone with a spotify-premium account to my Samsung soundbar with Spotify Connect. But after they have been connected they can start playing music on my soundbar from their ow...

  • Newbie
  • Hey!   When I have friends visiting me, somethimes they want to connect their phone with a spotify-premium account to my Samsung soundbar with Spotify Connect. But after they have been connect...
  • MihailY
  • Moderator
  • 1900 Views
  • 5 replies
  • 1 likes
  • Connect
    music
    Other
    Samsung
  • 1900 Views
  • 5 replies
  • 1 likes

Superuser Contribution Video is completely missing on the web page.

The video player is totally gone on the web player. It works in the app but the app is a horrible horrible crashing memory hog that gets my fan going about a minute after launching it. Where is web video?????

  • Music Fan
  • The video player is totally gone on the web player. It works in the app but the app is a horrible horrible crashing memory hog that gets my fan going about a minute after launching it. Where is web ...
  • MihailY
  • Moderator
  • 926 Views
  • 1 replies
  • 0 likes
  • 926 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Newest Episodes of Joe Rogan Experience Not Showing Up

PlanPremiumCountryUSADeviceMacbook Pro late 2012Operating SystemMojave My Question or IssueThe newest episode of Joe Rogan's podcast that is shown to me is from 3 months ago. Sometimes new episodes will be recommended to me on the home page but those...

  • Casual Listener
  • Plan Premium Country USA Device Macbook Pro late 2012 Operating System Mojave   My Question or Issue The newest episode of Joe Rogan's podcast that is shown to me is from 3 months ago....
  • wbowers0704
  • Visitor
  • 9023 Views
  • 6 replies
  • 0 likes
  • Other
  • 9023 Views
  • 6 replies
  • 0 likes

Superuser Contribution Why does spotify play recommended song for you and does not stop?

I start out playing my playlist, then at some point, it starts playing "Playing recommended songs for you". I try to switch back to my playlist but it will not go back, just keeps play the recommended. I have researched this online and it is telling ...

  • Visitor
  • I start out playing my playlist, then at some point, it starts playing "Playing recommended songs for you". I try to switch back to my playlist but it will not go back, just keeps play the recommende...
  • AlejaR
  • Moderator
  • 830 Views
  • 1 replies
  • 0 likes
  • 830 Views
  • 1 replies
  • 0 likes

How do I go back to only Premium?

How do I go back to only Premium? I don't need a Premium Duo. It's just me again. It looks like I only can go back to Spotify Free

  • Visitor
  • How do I go back to only Premium? I don't need a Premium Duo. It's just me again. It looks like I only can go back to Spotify Free
  • AdamDam
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Superuser Contribution Have I party banned an artist?

We have played a new album, particular one song a lot at work. We have done it many times before. (A silly joke) Now the artist doesn't come up anymore on random/after playlists run out and such. The album we played is still there. But I don't even g...

  • Casual Listener
  • We have played a new album, particular one song a lot at work. We have done it many times before. (A silly joke) Now the artist doesn't come up anymore on random/after playlists run out and such. The...
  • MihailY
  • Moderator
  • 201 Views
  • 2 replies
  • 0 likes
  • 201 Views
  • 2 replies
  • 0 likes

Superuser Contribution No me permite usar mi plan de prepago.

Compré una tarjeta digital y puse el código,me lo aceptó muy bien pero a la hora de escuchar la música pues no tenía el plan,intento nuevamente a canjear el código y ya no me lo acepta.

  • Visitor
  • Compré una tarjeta digital y puse el código,me lo aceptó muy bien pero a la hora de escuchar la música pues no tenía el plan,intento nuevamente a canjear el código y ya no me lo acepta.
  • MihailY
  • Moderator
  • 350 Views
  • 1 replies
  • 0 likes
  • 350 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify for Artists

For some time now in Spotify for Artists, saves since 2015 or 'All Time' are not showing. I can only see saves within the last 24 hours and 28 days. When you go to 'All Time' or 'Since 2015' it just shows a dash. Listeners also disappear of you selec...

  • Visitor
  • For some time now in Spotify for Artists, saves since 2015 or 'All Time' are not showing. I can only see saves within the last 24 hours and 28 days. When you go to 'All Time' or 'Since 2015' it just ...
  • Lyubka
  • Moderator
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs suddenly stop when playing.

Hi, everyoneWhen I play songs on the app they start out fine, but every now and then the song just suddenly stops and you have to press the play button, which then restarts the song from the beginning. It is happening more and more frequently.I also ...

  • Visitor
  • Hi, everyone When I play songs on the app they start out fine, but every now and then the song just suddenly stops and you have to press the play button, which then restarts the song from the beginn...
  • Lyubka
  • Moderator
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes