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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

56235 Views

7 replies

4 likes

  • 56235 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

unicornio575

Visitor

37461 Views

209 replies

18 likes

Other
  • 37461 Views
  • 209 replies
  • 18 likes

Stop showing Spotify Duo ads to premium users.

I don't think it's respectful of paying user's to show them ads for another service, when the main draw to purchase premium is to avoid ads.The box appears on top on my liked songs playlist, and must be closed frequently. I am the only person using m...

Visitor

I don't think it's respectful of paying user's to show them ads for another service, when the main draw to purchase premium is to avoid ads. The box appears on top on my liked songs playlist, and mu...

Orin2

Visitor

1253 Views

3 replies

12 likes

  • 1253 Views
  • 3 replies
  • 12 likes

Superuser Contribution SUSCRIBI PREMIUM DESDE MI CUENTA GRATUITA Y SE CREO UNA CUENTA NUEVA

suscribi PREMIUM desde el banner de mi cuenta GRATUITA, se creo una cuenta nueva, con otro usuario, quiero mantener mi cuenta anterior pero PREMIUM

Visitor

suscribi PREMIUM desde el banner de mi cuenta GRATUITA, se creo una cuenta nueva, con otro usuario, quiero mantener mi cuenta anterior pero PREMIUM

Yordan

Moderator

240 Views

1 replies

0 likes

  • 240 Views
  • 1 replies
  • 0 likes

My county gives every student free premium account.. its not there anymore

I’m in ducal county and they give students free premium accounts and now my account isn’t premium but we have not been told otherwise

Visitor

I’m in ducal county and they give students free premium accounts and now my account isn’t premium but we have not been told otherwise

Maxim

Spotify Star

237 Views

1 replies

0 likes

  • 237 Views
  • 1 replies
  • 0 likes

Superuser Contribution Abnormal high speed when hearing postcasts in my iPhone. How can it be fixed?

PlanPremiumCountryIsrael , ChileDeviceiPhone 12 Pro MaxOperating SystemiOS 16.6.1 My Question or Issue. Suddenly, during last 2 weeks, I cannot hear podcasts correctly, because of abnormal high speed of reproduction of the recordings. How can this be...

Visitor

Plan Premium Country Israel , Chile Device iPhone 12 Pro Max Operating System iOS 16.6.1   My Question or Issue.  Suddenly, during last 2 weeks, I cannot hear podcasts correctly, ...

Yordan

Moderator

216 Views

1 replies

0 likes

Other
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify for Podcasters

Hi, I am a PhD Student and have been asked to help produce a podcast. I have a personal family Spotify account which we use as a family- do I use this to log into Spotify for Podcasters or do I need a new separate one?

Visitor

Hi, I am a PhD Student and have been asked to help produce a podcast. I have a personal family Spotify account which we use as a family- do I use this to log into Spotify for Podcasters or do I need...

Elena

Moderator

301 Views

1 replies

0 likes

  • 301 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can`t unfollow podcast

I can`t unfollow a podcast, there`s no content any more and no option to unfollow. How do i remove it from my list?The podcast is called "Antisuperpodden" by Kristine Storli Henningsen

Visitor

I can`t unfollow a podcast, there`s no content any more and no option to unfollow. How do i remove it from my list? The podcast is called "Antisuperpodden" by Kristine Storli Henningsen

Elena

Moderator

279 Views

1 replies

0 likes

Other
  • 279 Views
  • 1 replies
  • 0 likes

Audio quality adjustment greyed out

I recently reinstalled Spotify on my Android phone, after it started acting up. Now, I cannot adjust the audio quality setting. It is set to automatic, and the adjustment for both streaming and download is greyed out. I have reinstalled the app, agai...

Casual Listener

I recently reinstalled Spotify on my Android phone, after it started acting up. Now, I cannot adjust the audio quality setting. It is set to automatic, and the adjustment for both streaming and downl...

653 Views

0 replies

0 likes

Other
  • 653 Views
  • 0 replies
  • 0 likes

Superuser Contribution Porque se sigue cobrando el servicio si no tengo ninguna tarjeta guardada?

Por accidente en una ocasión compré el servicio individual y después lo cancelé y compré otro, pero mes con mes siguen cobrando el servicio individual y ni siquiera hay una tarjeta guardada para que lo cobren.

Visitor

Por accidente en una ocasión compré el servicio individual y después lo cancelé y compré otro, pero mes con mes siguen cobrando el servicio individual y ni siquiera hay una tarjeta guardada para que ...

Joan

Moderator

216 Views

1 replies

0 likes

  • 216 Views
  • 1 replies
  • 0 likes

What bit rate is Spotfy using? Is it is different depending music type?

I can't find any information about the bit rate Spotify use.Can I choose the bit rate?If so, what's the highest bit rate available?

Visitor

I can't find any information about the bit rate Spotify use. Can I choose the bit rate? If so, what's the highest bit rate available?

Maxim

Spotify Star

210 Views

1 replies

0 likes

  • 210 Views
  • 1 replies
  • 0 likes

shuffle doesn't go on.

when i click shuffle it says something like "you have found premium feature". i have spotify premium. why it doesn't go on?

Visitor

when i click shuffle it says something like "you have found premium feature". i have spotify premium. why it doesn't go on?

mauve_minnow

Roadie

323 Views

1 replies

0 likes

  • 323 Views
  • 1 replies
  • 0 likes

Superuser Contribution Jam interrupted by switching a device to play music on

PlanPremium FamilyCountryFinlandDeviceSamsung Galaxy A52gOperating SystemWindows 11 My Question or IssueEver since the new update of the now so-called jam, when I want to transition to make my music play from PC (where I am logged into the same accou...

Newbie

Plan Premium Family Country Finland Device Samsung Galaxy A52g Operating System Windows 11   My Question or Issue Ever since the new update of the now so-called jam, when I want to tra...

ScarletWitchh

Newbie

1611 Views

3 replies

2 likes

Music
Other
  • 1611 Views
  • 3 replies
  • 2 likes

report a podcast

trying to report a podcast but cant work out how to

Visitor

trying to report a podcast but cant work out how to

Maxim

Spotify Star

288 Views

1 replies

0 likes

  • 288 Views
  • 1 replies
  • 0 likes

Superuser Contribution Already played podcast episodes history is gone

PlanPremiumCountrySwedenDeviceSamsung Galaxy S9 or any Windows machineOperating SystemAndroid 10 says "One UI-version 2.5", Windows 10, Windows 11 I have been listening to a podcast which has over 500 episodes, skipping episodes randomly. As of a cou...

Newbie

Plan Premium Country Sweden Device Samsung Galaxy S9 or any Windows machine Operating System Android 10 says "One UI-version 2.5", Windows 10, Windows 11   I have been listening to...

Not applicable

1867 Views

2 replies

0 likes

Other
  • 1867 Views
  • 2 replies
  • 0 likes

Superuser Contribution Playlists Won't Hold Repeat

I make playlists for my friends, select the REPEAT ALL feature, so that it will go back to the top of the playlist and start playing the first song again. Before, this feature would hold this setting once I left the playlist and played other music-- ...

Visitor

I make playlists for my friends, select the REPEAT ALL feature, so that it will go back to the top of the playlist and start playing the first song again. Before, this feature would hold this setting...

Dian

Spotify Legend

1214 Views

1 replies

2 likes

Other
  • 1214 Views
  • 1 replies
  • 2 likes

Superuser Contribution i wanted to do top 5 eras taylor swift but it just said stay tuned

I saw that i could rank my top 5 taylor swift eras so i tried it but when i clicked the link all it said was stay tuned

Visitor

I saw that i could rank my top 5 taylor swift eras so i tried it but when i clicked the link all it said was stay tuned

Skyylar

Visitor

2394 Views

2 replies

0 likes

  • 2394 Views
  • 2 replies
  • 0 likes