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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

59759 Views

7 replies

4 likes

  • 59759 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

gdaley89

Visitor

38175 Views

213 replies

18 likes

Other
  • 38175 Views
  • 213 replies
  • 18 likes

Lyrics in Russian & Ukrainian not available on TV, available everywhere else.

PlanPremiumCountryPolandDeviceSony Bravia X94JOperating SystemGoogle TV My Question or IssueI noticed that lyrics of Russian and Ukrainian songs don't show up on TV, but are available on all other devices I tested this on. It seems this issue isn't r...

Visitor

Plan Premium Country Poland Device Sony Bravia X94J Operating System Google TV   My Question or Issue I noticed that lyrics of Russian and Ukrainian songs don't show up on TV, but are ...

240 Views

0 replies

0 likes

TV
  • 240 Views
  • 0 replies
  • 0 likes

Superuser Contribution We want to learn more about the corporate music policy

Dear team,I would like to learn more about sportify legal music streaming policy for our restaurants and hotels.We look forward to a long-term cooperation on this matterPlease help me feedback via my email: **bleep**Thank you and best regards

Visitor

Dear team, I would like to learn more about sportify legal music streaming policy for our restaurants and hotels. We look forward to a long-term cooperation on this matter Please help me feedback ...

Yordan

Moderator

357 Views

1 replies

0 likes

  • 357 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution There is a wrong movement's name in this album

https://open.spotify.com/album/6lg8VPqTJLNcn7liAjSExP?si=asn1v2-ORyKRVbBJG_y2sg Second Movement, Symphony No.4. You tagged this movement to Symphony No.3 which is a mistake. Looking forwart to correct it soon.

Casual Listener

https://open.spotify.com/album/6lg8VPqTJLNcn7liAjSExP?si=asn1v2-ORyKRVbBJG_y2sg   Second Movement, Symphony No.4. You tagged this movement to Symphony No.3 which is a mistake. Looking forwart ...

Yordan

Moderator

401 Views

2 replies

0 likes

Other
  • 401 Views
  • 2 replies
  • 0 likes

Superuser Contribution Opening other apps pauses Spotify - fix this

How do you create a new library? Sounds like a convenient option. Premium DuoUSA Device(iPhone 13 Pro)Operating System(iOS 16.6) My Question or Issuea recent change has caused Spotify to pause the music or podcast when I open an other open that possi...

Casual Listener

How do you create a new library? Sounds like a convenient option.   Premium Duo USA   Device (iPhone 13 Pro) Operating System (iOS 16.6)   My Question or Issue a recent chan...

Yordan

Moderator

3675 Views

3 replies

1 likes

fix auto stop
  • 3675 Views
  • 3 replies
  • 1 likes

Superuser Contribution Ctrl + L shortcut opens search menu but doesn't always highlight the searchbar

My IssueThe Ctrl + L shortcut to bring up search doesn't always highlight the searchbar, meaning I'd sometimes have to click the searchbar with my mouse to type into it. This only happens sometimes which makes me think this is unintended behaviour wh...

Newbie

My Issue The Ctrl + L shortcut to bring up search doesn't always highlight the searchbar, meaning I'd sometimes have to click the searchbar with my mouse to type into it. This only happens sometimes...

Eni

Moderator

270 Views

1 replies

0 likes

Other
  • 270 Views
  • 1 replies
  • 0 likes

Premiun

might be a stupid question sorry but I have Premium and doesnt let me download songs to my computer or my Virtual DJ.. any idea why?? thanks guys.. Jose

Visitor

might be a stupid question sorry but I have Premium and doesnt let me download songs to my computer or my Virtual DJ..  any idea why??   thanks guys..   Jose 

Billy-J

Spotify Star

295 Views

1 replies

0 likes

  • 295 Views
  • 1 replies
  • 0 likes

Superuser Contribution Permanent Collaborator Codes

I would like the ability to make collaborator codes permanent. For instance, every year I make a playlist for my new hockey team dressing room. It would be nice to have permanent codes for this. Not everyone will notice or join during the 7 day windo...

Visitor

I would like the ability to make collaborator codes permanent.   For instance, every year I make a playlist for my new hockey team dressing room. It would be nice to have permanent codes for t...

Eni

Moderator

613 Views

1 replies

0 likes

Connect
Other
  • 613 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify for Artists: songs missing on Releases tab that do shows up on Songs tab

My Question or IssueEvery release distributed by external labels, whether it is a single, EP or remix, shows up on both my 'Songs' and 'Releases' tab on Spotify for Artists. There are 4 tracks I have released myself via Distrokid and my own label cal...

Casual Listener

My Question or Issue Every release distributed by external labels, whether it is a single, EP or remix, shows up on both my 'Songs' and 'Releases' tab on Spotify for Artists. There are 4 tracks I ha...

Dian

Spotify Legend

506 Views

1 replies

0 likes

Other
  • 506 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Podcasts episodes are being played out of order - backwards

PlanFamilyCountryUSADeviceOnePlus 10 / PCOperating SystemAndroid / Windows 11 My Question or IssueI listen to a lot of podcasts and audiobooks in the form of podcasts, and Spotify keeps playing them out of order. Lets say Chapter 10 ends, and it will...

Newbie

Plan Family Country USA Device OnePlus 10 / PC Operating System Android / Windows 11   My Question or Issue I listen to a lot of podcasts and audiobooks in the form of podcasts, and Sp...

ElkHeart4Dinner

Newbie

2931 Views

2 replies

3 likes

Other
  • 2931 Views
  • 2 replies
  • 3 likes

Superuser Contribution Spotify Music Stuttering when Playing on Fire TV Stick

PlanPremiumCountryUSADeviceFire TV Stick 4K MaxOperating SystemFire OS 7.6.4.6 My Question or IssueWhen playing music on the fire stick, there are moments where the song will stutter in its playback (quickly pausing and playing repeatedly) until the ...

Casual Listener

Plan Premium Country USA Device Fire TV Stick 4K Max Operating System Fire OS 7.6.4.6   My Question or Issue When playing music on the fire stick, there are moments where the song will...

Dian

Spotify Legend

650 Views

1 replies

0 likes

Music
Onkyo
TV
  • 650 Views
  • 1 replies
  • 0 likes

Superuser Contribution Jordan Peterson Podcasts do not Work

PlanFree/Premium (Both)CountrySpain (VPN running through France)DeviceDell Elitebook LaptopOperating SystemWindows 10 Enterprise My Question or IssueI've tried all options, except downloading the app (because I cannot on this laptop). For some reason...

Regular

Plan Free/Premium (Both) Country Spain (VPN running through France) Device Dell Elitebook Laptop Operating System Windows 10 Enterprise   My Question or Issue I've tried all options, e...

Need_Assistance

Regular

907 Views

2 replies

0 likes

Other
  • 907 Views
  • 2 replies
  • 0 likes

Superuser Contribution Problem with listening with my friends in a session

While listening to music in a session with my friend the songs play for couple seconds and then go back to the start and I can’t even skip to the part he is listening to. He makes the sessions on the phone (cuz the feature on discord sometimes just d...

Casual Listener

While listening to music in a session with my friend the songs play for couple seconds and then go back to the start and I can’t even skip to the part he is listening to. He makes the sessions on the...

Susan_GP

Moderator

322 Views

3 replies

0 likes

Other
  • 322 Views
  • 3 replies
  • 0 likes

Problemas con reproducir podcast

Tengo problemas para reproducir los episodios nuevos de Relatos de la Noche, le pongo play y no me reproduce, y al querer entrar al episodio me aparece la leyenda de "algo salio mal" y ya no me lo reproduce.

Visitor

Tengo problemas para reproducir los episodios nuevos de Relatos de la Noche, le pongo play y no me reproduce, y al querer entrar al episodio me aparece la leyenda de "algo salio mal" y ya no me lo re...

Alberto2606

Visitor

452 Views

1 replies

0 likes

  • 452 Views
  • 1 replies
  • 0 likes

how to contact customer support?

I am having difficulty paying for premium account. How do I contact customer support to try to get it resolved? All I've been able to find so far is the static page with basic steps to attempt to resolve the issue (none of which worked).

Regular

I am having difficulty paying for premium account. How do I contact customer support to try to get it resolved?   All I've been able to find so far is the static page with basic steps to attem...

Joan

Moderator

3817 Views

3 replies

0 likes

  • 3817 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Friend activity shows "1 hour" for friends who are currently listening

PlanPremiumCountryDeviceDell LaptopOperating SystemWindows 10 Enterprise My Question or IssueFriend activity shows "1 hour" for friends who are currently listening at that moment, instead of the usual symbol. I log onto Spotify on a different compute...

Casual Listener

Plan Premium Country Device Dell Laptop Operating System Windows 10 Enterprise   My Question or Issue Friend activity shows "1 hour" for friends who are currently listening at that mome...

mete1099

Casual Listener

3136 Views

2 replies

0 likes

Music
  • 3136 Views
  • 2 replies
  • 0 likes