Help Wizard

Step 1

NEXT STEP

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • KrazyM
  • Newbie
  • 1592 Views
  • 15 replies
  • 5 likes
  • Other
  • 1592 Views
  • 15 replies
  • 5 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17590 Views
  • 8 replies
  • 1 likes
  • Other
  • 17590 Views
  • 8 replies
  • 1 likes

Superuser Contribution redeem premium, it asks for my address but doesn’t allow me to add it.

This is an ongoing problem. I’ll try to redeem my premium but when I go to redeem it, it says error accrued and says I need to insert my address but will not let me put it in.

  • Visitor
  • This is an ongoing problem. I’ll try to redeem my premium but when I go to redeem it, it says error accrued and says I need to insert my address but will not let me put it in.
  • MihailY
  • Moderator
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Desktop][Podcasts] Logical sorting of titles

To give some background info:I have a bunch of podcast episodes that are named entirely of

  • Regular
  • To give some background info: I have a bunch of podcast episodes that are named entirely of <title>-<episode#>   They're local files. When I attempt to sort them logically, it do...
  • toddmedema
  • Visitor
  • 515 Views
  • 7 replies
  • 0 likes
  • Desktop
    Podcasts
  • 515 Views
  • 7 replies
  • 0 likes

Superuser Contribution How do I filter explicit songs on Blend playlists?

On other parts of the app, there's an option to filter out explicit songs when listening to an album/playlist. However, when I go to create/listen to Blend playlists, I can't find this option. It'd be particularly helpful when creating Blends with fa...

  • Casual Listener
  • On other parts of the app, there's an option to filter out explicit songs when listening to an album/playlist. However, when I go to create/listen to Blend playlists, I can't find this option. It'd b...
  • Eni
  • Moderator
  • 554 Views
  • 1 replies
  • 0 likes
  • 554 Views
  • 1 replies
  • 0 likes

Superuser Contribution no puedo descargar musica en mi celular

me robaron mi celular la semana pasada y apenas pude acceder a mi cuenta de spotify lo que sucede es que cuando quiero descargar musica me dice que elimine mis decargas en otro dispositivo pero no lo tengo, elimine mis descargas desde la aplicacion y...

  • Visitor
  • me robaron mi celular la semana pasada y apenas pude acceder a mi cuenta de spotify lo que sucede es que cuando quiero descargar musica me dice que elimine mis decargas en otro dispositivo pero no lo...
  • AlejaR
  • Moderator
  • 341 Views
  • 1 replies
  • 0 likes
  • 341 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hola! Quiero pasarme a plan premium y no me deja

Quiero obtener el plan individual y no me toma los datos de la tarjeta, por favor necesito una solución. Hace 1 mes que vengo con este problema, ya intente con varias

  • Visitor
  • Quiero obtener el plan individual y no me toma los datos de la tarjeta, por favor necesito una solución. Hace 1 mes que vengo con este problema, ya intente con varias
  • AlejaR
  • Moderator
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Superuser Contribution Google Nest speaker does not play although Spotify says it is playing.

On both Android and Windows Spotify apps it shows playing nest speaker, but it does not. Google assistant will activate Spotify, but no sound. I can choose the "Living Room Speaker" and still no sound. In all cases, Spotify shows it is playing but th...

  • Visitor
  • On both Android and Windows Spotify apps it shows playing nest speaker, but it does not. Google assistant will activate Spotify, but no sound. I can choose the "Living Room Speaker" and still no soun...
  • Eni
  • Moderator
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Superuser Contribution The storylines have disappeared from my Spotify. How can I get them back?

Usually when I want to access a storyline I just scroll down and under the lyrics is the storyline. On a specific song on my friends account, the storyline show up. This means I am sure that storyline exist for the songs I am checking. But the storyl...

  • Visitor
  • Usually when I want to access a storyline I just scroll down and under the lyrics is the storyline. On a specific song on my friends account, the storyline show up. This means I am sure that storylin...
  • Xnoahhax
  • Casual Listener
  • 1071 Views
  • 3 replies
  • 1 likes
  • 1071 Views
  • 3 replies
  • 1 likes

UK or German person but live in Spain

PlanFree/PremiumCountrySpainDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am English speaking, but I live in Spain. I have no links to the UK other than language...

  • Newbie
  •   Plan Free/Premium Country Spain Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...
  • Taylith
  • Community Legend
  • 126 Views
  • 1 replies
  • 1 likes
  • Other
  • 126 Views
  • 1 replies
  • 1 likes

[Android][Developer] Playing a song while connecting to Bluetooth

Hi Spotify! I've noticed that when we play songs while Bluetooth is connected to a car or any other electronic product, we can't play songs when we open the camera, which is internal and comes with every mobile device. Also, no other music app has th...

  • Spotify
  • Spotify
  • Hi Spotify!   I've noticed that when we play songs while Bluetooth is connected to a car or any other electronic product, we can't play songs when we open the camera, which is internal and c...
  • 215 Views
  • 0 replies
  • 1 likes
  • Android
    Developer
  • 215 Views
  • 0 replies
  • 1 likes

Superuser Contribution Issue with premium in different location

Plan Premium Country Singapore/Korea Device iPhone 12 Operating System iOS 16.2 My Question or Issue I am subscribing premium with Singtel buy-in option (in SG) and am currently in Korea. My user name: ***SNIP[moderator edit]SNIP*** but somehow all o...

  • Newbie
  • Plan Premium Country Singapore/Korea  Device iPhone 12 Operating System iOS 16.2   My Question or Issue   I am subscribing premium with Singtel buy-in option...
  • Alex
  • Spotify Legend
  • 140 Views
  • 1 replies
  • 0 likes
  • Connect
    Other
  • 140 Views
  • 1 replies
  • 0 likes

[Web Player][Search] Artist's Albums in chronological order and Album release dates.

Please list the Artist's Albums in chronological order and bring back release dates next to Albums. This just makes it really difficult searching for a particular album and then playing through an Artist Discog. Please reinstate this feature.

  • Casual Listener
  • Please list the Artist's Albums in chronological order and bring back release dates next to Albums. This just makes it really difficult searching for a particular album and then playing through an Ar...
  • mayarammoinho
  • Casual Listener
  • 870 Views
  • 2 replies
  • 6 likes
  • Search
    Web Player
  • 870 Views
  • 2 replies
  • 6 likes

Solved!!Superuser Contribution BBC News Global Podcast - does not play

Plan PremiumCountry UKDevice iPhone 11, iOS 14.7.1My Question or Issue When I try to press play there is no sound and the show/cursor does not move. I've noticed this for approx 3 months.

  • Casual Listener
  • Plan Premium Country UK Device iPhone 11, iOS 14.7.1 My Question or Issue When I try to press play there is no sound and the show/cursor does not move. I've noticed this for approx ...
  • Hazyk
  • Visitor
  • 5572 Views
  • 12 replies
  • 0 likes
  • Other
  • 5572 Views
  • 12 replies
  • 0 likes

Solved!!Superuser Contribution When I play a song it plays then stops

I think something went wrong with my account it won't let me see my profile and the music will not play it was working yesterday

  • Casual Listener
  • I think something went wrong with my account it won't let me see my profile and the music will not play it was working yesterday
  • Eni
  • Moderator
  • 236 Views
  • 3 replies
  • 0 likes
  • 236 Views
  • 3 replies
  • 0 likes

Superuser Contribution Re: Can’t add songs to playlists

Dear spotify, Me and my friends both use spotify free on our chromebooks and recently our spotify's have been having loading troubles. Our playlists aren't loading and only specific ones work . Also if we try to add songs it doesn't work . Also if we...

  • Visitor
  • Dear spotify,  Me and my friends both use spotify free on our chromebooks and recently our spotify's have been having loading troubles. Our playlists aren't loading and only specific ones work ...
  • AlejaR
  • Moderator
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Superuser Contribution Someone hacked into my account. How can I force them out of my account

Someone got into my account. I need to force them out of my account so I can listen to music again. I just reset my password but it wont kick them out of my account.

  • Visitor
  • Someone got into my account. I need to force them out of my account so I can listen to music again. I just reset my password but it wont kick them out of my account.
  • AlejaR
  • Moderator
  • 371 Views
  • 2 replies
  • 0 likes
  • 371 Views
  • 2 replies
  • 0 likes

Superuser Contribution How can I contact to send partnership with Spotify Vietnam?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Vasil
  • Moderator
  • 177 Views
  • 1 replies
  • 0 likes
  • Other
  • 177 Views
  • 1 replies
  • 0 likes