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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

59595 Views

7 replies

4 likes

  • 59595 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

texasjimtate

Visitor

38124 Views

214 replies

18 likes

Other
  • 38124 Views
  • 214 replies
  • 18 likes

Solved!!Superuser Contribution Someone’s echo dot is connected to my account

Pretty much as it says on the title. Someone is logged in to my Spotify account and have connected their echo. I have tried to ‘forget device’ several times and it’s still there. Please help me removing them from the account! PlanPremiumCountryUKDevi...

Casual Listener

Pretty much as it says on the title. Someone is logged in to my Spotify account and have connected their echo. I have tried to ‘forget device’ several times and it’s still there. Please help me remov...

Eni

Moderator

2367 Views

3 replies

0 likes

Connect
  • 2367 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium Duo my wife who lives with me can not connect

PlanPremium CountryBelgiumDevice(IphoneOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSpotify accepts my address in Belgium however it says France as country of living; maybe because I m paying with a french crédit card… ...

Visitor

Plan Premium  Country Belgium Device (Iphone Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Spotify accepts my address in Belgium however it ...

Susan_GP

Moderator

228 Views

1 replies

0 likes

Other
  • 228 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bug when scrolling long lists of podcast episodes

PlanPremiumCountryUKDevice(IPhone XS Max)Operating System(iOS 16.6) My Question or IssueThere is buggy behaviour when scrolling a long list of podcast episodes - the list jumps back or forward erratically, or jumps to the top or bottom of the list, m...

Newbie

Plan Premium Country UK Device (IPhone XS Max) Operating System (iOS 16.6)   My Question or Issue There is buggy behaviour when scrolling a long list of podcast episodes - the list jum...

FiscalYam

Casual Listener

1625 Views

6 replies

2 likes

Other
  • 1625 Views
  • 6 replies
  • 2 likes

Solved!!Superuser Contribution Podcasts won't sync between ios devices

I'm not able to sync podcasts between my iPhone and iPad. If I go onto 'new episodes' on my iPhone and mark episodes as played this doesn't reflect on my iPad, which means I have about two months worth of 'unplayed' episodes on my iPad - despite the ...

Casual Listener

I'm not able to sync podcasts between my iPhone and iPad. If I go onto 'new episodes' on my iPhone and mark episodes as played this doesn't reflect on my iPad, which means I have about two months wor...

Touchoffrost84

Casual Listener

1383 Views

2 replies

0 likes

Other
  • 1383 Views
  • 2 replies
  • 0 likes

Superuser Contribution Older podcast episodes restart when controlling playback

PlanPremiumCountryAustralia DeviceiPhone SE (3rd gen)Operating SystemiOS 16.6 My Question or IssueJust wanted to say that my Spotify experience has been superb, thank you developers. I will continue to be a happy user! Whenever I pause/play/+-15/chan...

Newbie

Plan Premium Country Australia  Device iPhone SE (3rd gen) Operating System iOS 16.6   My Question or Issue Just wanted to say that my Spotify experience has been superb, thank yo...

OscarDC

Moderator

280 Views

1 replies

0 likes

Music
  • 280 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't Access AI DJ

PlanPremiumCountryAustraliaDevice(iPhone 14 Plus, Macbook Pro 2020)Operating System(iOS 10) My Question or Issue I know its really only just started rolling out in Australia but all my family and friends with premium accounts can access it. I've trie...

Newbie

Plan Premium Country Australia Device (iPhone 14 Plus, Macbook Pro 2020) Operating System (iOS 10)   My Question or Issue   I know its really only just started rolling out in Aus...

Lionboy20

Newbie

1197 Views

2 replies

1 likes

Other
  • 1197 Views
  • 2 replies
  • 1 likes

Spotify won’t work on home wifi on firestick

PlanPremiumCountryUKDeviceFirestickOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSpotify will load in my firestick but won’t play anything - either just holds or skips songs very quickly. 3-4 secs plays with no volume th...

Newbie

Plan Premium Country UK Device Firestick Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Spotify will load in my firestick but won’t play anything ...

247 Views

0 replies

0 likes

Other
  • 247 Views
  • 0 replies
  • 0 likes

Superuser Contribution Volume balance

PlanPremiumGermany Laptop / Windows 10 My Question or Issue: I have set the automatic volume control / balance so that all songs have the same 'loudness' - however, it doesnt work and consequently have to adjust the volume all the time... I have down...

Visitor

Plan Premium Germany   Laptop / Windows 10   My Question or Issue:  I have set the automatic volume control / balance so that all songs have the same 'loudness' - however, it do...

Novy

Moderator

9891 Views

5 replies

0 likes

  • 9891 Views
  • 5 replies
  • 0 likes

Re: Quiero reportar un error en la letra de una cancion

Hola buenas me gustaria reportar un error de la cancion "Soy un buen tipo" de Beny JR.El fallo es que en la parte que dice "Oye, esta tu amigo delante tuyo y nunca dijiste nada" en realidad dice "Oye, insulte a tu amigo delante tuyo y nunca dijiste n...

Visitor

Hola buenas me gustaria reportar un error de la cancion "Soy un buen tipo" de Beny JR. El fallo es que en la parte que dice "Oye, esta tu amigo delante tuyo y nunca dijiste nada" en realidad dice "O...

Lyubka

Moderator

594 Views

1 replies

0 likes

  • 594 Views
  • 1 replies
  • 0 likes

Superuser Contribution When I choose an option in picture-in-picture it slows down my podcast.

PlanPremiumCountryUSADeviceiPhone 11Operating SystemiOS version 16.6Spotify version8.8.60.501 My Question or IssueI play my podcasts at 1.5 speed. Whenever I leave the app and it goes to picture-in-picture, if I take an action from there, it slows do...

Newbie

Plan Premium Country USA Device iPhone 11 Operating System iOS version 16.6 Spotify version 8.8.60.501   My Question or Issue I play my podcasts at 1.5 speed. Whenever I leave the ap...

Susan_GP

Moderator

378 Views

1 replies

0 likes

Other
  • 378 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast not playing

PlanPremiumCountryIreland DeviceiPhone SE 2nd generation Operating System(iOS 16 ) My Question or IssueWhen I try to play a podcast it dosent play. I click on the play button on any podcast I can see that I have clicked on the play button but it does...

Visitor

  Plan Premium Country Ireland  Device iPhone SE 2nd generation  Operating System (iOS 16 )   My Question or Issue When  I try to play a podcast it dosent  pl...

Lyubka

Moderator

257 Views

1 replies

0 likes

Other
  • 257 Views
  • 1 replies
  • 0 likes

Superuser Contribution My podcast stats are not updating

PlanPremiumCountry: Uruguay DeviceAllOperating SystemAll My Question or IssueStats for Coqueto Escenario podcast (https://open.spotify.com/show/3RY42PichUh8GrCTMa5Kbc?si=4c9e0faee85446ac) in Spotify for Podcasters are not updating since some days ago...

Newbie

Plan Premium Country: Uruguay   Device All Operating System All   My Question or Issue Stats for Coqueto Escenario podcast (https://open.spotify.com/show/3RY42PichUh8GrCTMa5Kbc?si...

Lyubka

Moderator

419 Views

1 replies

0 likes

Other
  • 419 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song changed to instrumental?

PlanFreeCountryUSADeviceSamsung Galaxy S21 and HP LaptopOperating SystemAndroid and Windows 11 My Question or IssueThere is a song that has been on my liked songs and playlists for a long time. All of a sudden though, whenever that song played it onl...

Newbie

Plan Free Country USA Device Samsung Galaxy S21 and HP Laptop Operating System Android and Windows 11   My Question or Issue There is a song that has been on my liked songs and playlis...

xfgp

Casual Listener

2308 Views

2 replies

0 likes

Other
  • 2308 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Premium Duo

I have Spotify Premium Duo (I am the plan manager, and my wife is a plan member). My kids have an Amazon Echo which is linked to our Spotify. When the kids play music from Spotify on their Alexa, it kicks me out of my account. My wife is home with th...

Casual Listener

I have Spotify Premium Duo (I am the plan manager, and my wife is a plan member).  My kids have an Amazon Echo which is linked to our Spotify.  When the kids play music from Spotify on thei...

Alex

Spotify Legend

310 Views

1 replies

0 likes

Other
  • 310 Views
  • 1 replies
  • 0 likes

Superuser Contribution video wont play

video wont play on my phone. i have all the settings set proper to allow video. i have cleared the app cache and logged out and signed back in. this used to fix it. i have the pixel 7 pro.

Visitor

video wont play on my phone. i have all the settings set proper to allow video. i have cleared the app cache and logged out and signed back in. this used to fix it. i have the pixel 7 pro.

Dian

Spotify Legend

234 Views

1 replies

0 likes

  • 234 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution My Shazam tracks are not syncing with Spotify. Help please?

I have already tried disconnecting, deleting and reinstalling both Shazam and Spotify several times. I switched from android to iPhone a year ago and since then not one song has synced even though the playlist is still being created.

Visitor

I have already tried disconnecting, deleting and reinstalling both Shazam and Spotify several times. I switched from android to iPhone a year ago and since then not one song has synced even though th...

MyrdhinBZH

Newbie

12409 Views

15 replies

2 likes

  • 12409 Views
  • 15 replies
  • 2 likes

Superuser Contribution Bath & Body Parts Podcast Glitch

PlanPremiumCountryUS DeviceSamsung S21 & iPhone 14 PlusOperating SystemiOS & Android My Question or IssueBath & Body Parts podcast is glitched. On both my phone (Samsung S21) and my mom's phone (iPhone 14 Plus) specific episodes will play either noth...

Newbie

  Plan Premium Country US   Device Samsung S21 & iPhone 14 Plus Operating System iOS & Android   My Question or Issue Bath & Body Parts podcast is glitched. On ...

Joan

Moderator

218 Views

1 replies

0 likes

Samsung
  • 218 Views
  • 1 replies
  • 0 likes