Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • bluejuiceno1
  • Newbie
  • 8481 Views
  • 60 replies
  • 8 likes
  • Other
  • 8481 Views
  • 60 replies
  • 8 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19533 Views
  • 9 replies
  • 2 likes
  • Other
  • 19533 Views
  • 9 replies
  • 2 likes

Superuser Contribution Spotify radio playlist

Soo disappointed in Spotify. This is not my life anymore, where ir playlist radio, why you took it down. For why I'm really angry. Then for what I'm paying. I can do this all stuff in SoundCloud for free.

  • Casual Listener
  • Soo disappointed in Spotify. This is not my life anymore, where ir playlist radio, why you took it down. For why 😭 I'm really angry. Then for what I'm paying. I can do this all stuff in SoundCloud f...
  • Yordan
  • Moderator
  • 283 Views
  • 2 replies
  • 0 likes
  • 283 Views
  • 2 replies
  • 0 likes

Superuser Contribution New album with old mastering singles remastered

Hello, I released two sinlges last year. Now One of them is the most listened song I have in my profile of Spotify. Now I want to release a new album including both singles but with a different mastering. Will Spotify unify the views of both verions ...

  • Newbie
  • Hello,   I released two sinlges last year. Now One of them is the most listened song I have in my profile of Spotify. Now I want to release a new album including both singles but with a differ...
  • Yordan
  • Moderator
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Superuser Contribution Storage

Why is my storage almost full when I have non of my songs or playlist downloaded what even is other?

  • Newbie
  • Why is my storage almost full when I have non of my songs or playlist downloaded what even is other?  
  • AlejaR
  • Moderator
  • 177 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution Let us submit bugreports from the app.

I have been browsing the community pages, but while it solves questions about the app, I am not able to figure out how to post bugs to the community. I have two bugs where an offline item is stuck in my like's playlist, and there is no way to remove ...

  • Visitor
  • I have been browsing the community pages, but while it solves questions about the app, I am not able to figure out how to post bugs to the community. I have two bugs where an offline item is stuck in...
  • AlejaR
  • Moderator
  • 782 Views
  • 1 replies
  • 0 likes
  • 782 Views
  • 1 replies
  • 0 likes

Superuser Contribution No problem, just a question.

No problem, just a question.Is it possible to indicate at the bottom of the playback the song that is playing, which is linked to this song in the playlist?Is it easier to find the song when you restart Spotify because then it goes back to #1 in the ...

  • Casual Listener
  • No problem, just a question. Is it possible to indicate at the bottom of the playback the song that is playing, which is linked to this song in the playlist? Is it easier to find the song when you ...
  • Alex
  • Spotify Legend
  • 215 Views
  • 3 replies
  • 0 likes
  • 215 Views
  • 3 replies
  • 0 likes

How can Spotify get away with this? (ONKYO support)

Spotify have punished early adopters, many of who have invested hunders of euros in compatible hardware, and have spent good money on a premium subscription. They have taken their money, taken manufacturers license money, and now destroy that valuabl...

  • Gig Goer
  • Spotify have punished early adopters, many of who have invested hunders of euros in compatible hardware, and have spent good money on a premium subscription.   They have taken their money, tak...
  • msellers
  • Casual Listener
  • 3249 Views
  • 15 replies
  • 19 likes
  • BB10
    Boxee
    Connect
    Denon
    Ford SYNC
    Logitech
    Marantz
    music
    Onkyo
    Other
    Philips
    Sony
    Symbian
    WD
  • 3249 Views
  • 15 replies
  • 19 likes

Two songs in an album greyed out for no reason.

Okay, so I'm not really sure whether this is a really messed up licensing issue or an issue on my end, but for some reason two of the songs in Agalloch's album The Serpent & the Sphere are missing. The first one "Birth and Death of the Pillars of Cre...

  • Casual Listener
  • Okay, so I'm not really sure whether this is a really messed up licensing issue or an issue on my end, but for some reason two of the songs in Agalloch's album The Serpent & the Sphere are missin...
  • Extremer
  • Casual Listener
  • 700 Views
  • 3 replies
  • 1 likes
  • music
    Other
  • 700 Views
  • 3 replies
  • 1 likes

Cannot Play Podcasts on Sonos

Hi- I noticed this was posted in 2016 but I do not see a solution. I still have not found a way to listen to Spotify podcasts on my Sonos speakers. Thanks

  • Visitor
  • Hi- I noticed this was posted in 2016 but I do not see a solution. I still have not found a way to listen to Spotify podcasts on my Sonos speakers.  Thanks
  • sonnyb
  • Casual Listener
  • 2766 Views
  • 2 replies
  • 13 likes
  • 2766 Views
  • 2 replies
  • 13 likes

Superuser Contribution Error when trying to submit my podcast to Spotify (email address)

When I tried to "upload" the RSS feed of my podcast to spotify i found this error: What can i do to fix it? Your podcast RSS feed is missing some things:Email adress The RSS is: http://www.ivoox.com/educa-sin-rodeos_fg_f1666299_filtro_1.xml Thanks a ...

Captura de pantalla 2019-02-20 a las 21.21.25.png
  • Casual Listener
  •   When I tried to "upload" the RSS feed of my podcast to spotify i found this error:       What can i do to fix it?   Your podcast RSS feed is missing some thin...
  • user-removed
  • Not applicable
  • 61131 Views
  • 28 replies
  • 8 likes
  • Other
  • 61131 Views
  • 28 replies
  • 8 likes

Superuser Contribution IOS BETA

I’ve been trying to get access to The IOS BETA version of The app everyday for over 5 months now, could you guys please make room for more or remove some inactive users.

  • Newbie
  • I’ve been trying to get access to The IOS BETA version of The app everyday for over 5 months now, could you guys please make room for more or remove some inactive users. 
  • GuttoHabrazacks
  • Visitor
  • 304 Views
  • 2 replies
  • 1 likes
  • 304 Views
  • 2 replies
  • 1 likes

Superuser Contribution why is my playlist skipping the first song and going to another song

I created a playlist today,and i had the portals songs in it by melanie martinez,but instead of playing the first song,it skipped to the song spider web

  • Visitor
  • I created a playlist today,and i had the portals songs in it by melanie martinez,but instead of playing the first song,it skipped to the song spider web
  • OscarDC
  • Moderator
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

My Last.fm isn't scrobbling no matter what I try.

No Plan/Free PlanFreeUnited States My Question or Issue:My Last.fm won't scrobble. I've tried every remedy, including the ones on their official pages, but nothing has worked. Music shows on my volt.fm and discord, so I don't know why it doesn't regi...

  • Newbie
  • No Plan/Free Plan Free United States   My Question or Issue: My Last.fm won't scrobble. I've tried every remedy, including the ones on their official pages, but nothing has worked. Music sh...
  • 268 Views
  • 0 replies
  • 0 likes
  • Other
  • 268 Views
  • 0 replies
  • 0 likes

Superuser Contribution Incorrect Artist Credits

PlanPremiumCountryAustraliaMy Question or Issuehttps://open.spotify.com/track/59RLxHGJ70UO9ZkgEAiXxDsi=0cb3c9974a034509https://open.spotify.com/track/6d7F5o6DCzPvGb05ARTo9s?si=edcefac8d2c4491fhttps://open.spotify.com/track/5ZEUtHh0ERr9bTGyNp0ZTZ?si=d...

  • Visitor
  • Plan Premium Country Australia My Question or Issue https://open.spotify.com/track/59RLxHGJ70UO9ZkgEAiXxDsi=0cb3c9974a034509 https://open.spotify.com/track/6d7F5o6DCzPvGb05ARTo9s?si=edcefac8d2c...
  • OscarDC
  • Moderator
  • 398 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 398 Views
  • 1 replies
  • 0 likes

Superuser Contribution access my local files on desktop - Settings do not have local files opt

I am trying to access my local files on my computer - under my setting options only 2 sections come up Language and Library layout nothing else. Could you please help me thank you

  • Visitor
  • I am trying to access my local files on my computer - under my setting options only 2 sections come up Language and Library layout nothing else. Could you please help me thank you
  • Alex
  • Spotify Legend
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Superuser Contribution What does total minutes listened include?

I just got my email telling me how many minutes I listened to Spotify this year and was wondering what that included? Is it just minutes listened in the app or does it count web player too? Does it include offline listening?

  • Visitor
  • I just got my email telling me how many minutes I listened to Spotify this year and was wondering what that included? Is it just minutes listened in the app or does it count web player too? Does it i...
  • fwaiirryy
  • Newbie
  • 5553 Views
  • 2 replies
  • 1 likes
  • Other
  • 5553 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify for Artists: Bulk download all historical data before upcoming deletion on June 30?

Spotify has announced that Spotify for Artists will delete all historical analytics data from 2020 and earlier on June 30, 2023.Is there a bulk download feature available for this? If not, could you pretty please make it possible? The link above ment...

  • Regular
  • Spotify has announced that Spotify for Artists will delete all historical analytics data from 2020 and earlier on June 30, 2023. Is there a bulk download feature available for this? If not, could ...
  • Alex
  • Spotify Legend
  • 330 Views
  • 1 replies
  • 0 likes
  • Other
  • 330 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcasts visible on public page but invisible on my account

Podcasts visible on public page but invisible on my account I am on a free plan and based in Luxembourg. I have a normal Spotify account and a Spotify Podcasters account which are linked with each other. A few weeks ago, I uploaded a series of podcas...

  • Newbie
  • Podcasts visible on public page but invisible on my account   I am on a free plan and based in Luxembourg. I have a normal Spotify account and a Spotify Podcasters account which are linked w...
  • Joan
  • Moderator
  • 174 Views
  • 1 replies
  • 0 likes
  • Other
  • 174 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pressing play starts playlist BASED ON current list

Anytime I go to a playlist, whether it be curated or an user created one, and select play, Spotify will always instead play "Playlist based on" the playlist I chose. If I click it a second time, then it will play the correct list. Is there something ...

  • Newbie
  • Anytime I go to a playlist, whether it be curated or an user created one, and select play, Spotify will always instead play "Playlist based on" the playlist I chose. If I click it a second time, then...
  • Joan
  • Moderator
  • 155 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 155 Views
  • 1 replies
  • 0 likes

Superuser Contribution remove podcast from ' your shows '

About a week ago I accidently clicked on some anime asmr podcast and now it shows up whenever I open the Spotify app under the 'Your Shows' tab. I was wondering if there was a way to remove podcasts from 'Your Shows', as I would rather not have borde...

  • Newbie
  • About a week ago I accidently clicked on some anime asmr podcast and now it shows up whenever I open the Spotify app under the 'Your Shows' tab. I was wondering if there was a way to remove podcasts ...
  • Sarahsfella
  • Newbie
  • 4213 Views
  • 4 replies
  • 3 likes
  • Other
  • 4213 Views
  • 4 replies
  • 3 likes