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Forum Posts

Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

41904 Views

7 replies

2 likes

  • 41904 Views
  • 7 replies
  • 2 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

jror2011

Visitor

34279 Views

183 replies

16 likes

Other
  • 34279 Views
  • 183 replies
  • 16 likes

Superuser Contribution Rank a podcast is not possible

Hello, it is not possible in my Account to rank a podcast. There is no sign for settings or the three dots to select anything...as described online. RegardsChristin

Visitor

Hello,  it is not possible in my Account to rank a podcast. There is no sign for settings or the three dots to select anything...as described online.    Regards Christin  &nb...

Eni

Moderator

267 Views

1 replies

0 likes

Music
  • 267 Views
  • 1 replies
  • 0 likes

Superuser Contribution A l'écoute d'un livre audio Spotify lance un chapitre aléatoire

J'écoute un livre audio dans ma voiture. Les chapitres défilent en se suivant. Puis sans prévenir, spotify me remet un chapitre déjà lu ou repart du début du livre, ou encore me balance un Podcast qui n'a rien à voir avec mon livre audio

Visitor

J'écoute un livre audio dans ma voiture. Les chapitres défilent en se suivant. Puis sans prévenir, spotify me remet un chapitre déjà lu ou repart du début du livre, ou encore me balance un Podcast qu...

Joan

Moderator

318 Views

1 replies

0 likes

  • 318 Views
  • 1 replies
  • 0 likes

Superuser Contribution Public playlists aren’t displayed on my profile

PlanFreeCountryUSDeviceHP Chromebook 14 Operating SystemChrome Os My Question or IssueHey, I use a Chromebook and because of that I can’t use the actual desktop app and therefore have to resort to the web player. 2 days ago I noticed that my public p...

Casual Listener

Plan Free Country US Device HP Chromebook  14   Operating System Chrome Os   My Question or Issue Hey, I use a Chromebook and because of that I can’t use the actual desktop ...

kaylee_0815

Newbie

980 Views

3 replies

0 likes

Music
Other
  • 980 Views
  • 3 replies
  • 0 likes

Superuser Contribution Instagram Stories audio quality

Hi, Is it possible to get an audio quality on Spotify similar to the one delivered by Instagram Stories? Best regards. FM

Newbie

Hi, Is it possible to get an audio quality on Spotify similar to the one delivered by Instagram Stories? Best regards. FM

Alex

Spotify Legend

1067 Views

1 replies

1 likes

  • 1067 Views
  • 1 replies
  • 1 likes

web player skips 5 songs, plays a song for 10 seconds and then audio stops

hi all, my web player seems to not be working properly. it skips 5 songs, plays the song for 10 seconds and then the audio stops, although the progress bar keeps moving. seems to have been an issue a few years ago too.

Newbie

hi all, my web player seems to not be working properly. it skips 5 songs, plays the song for 10 seconds and then the audio stops, although the progress bar keeps moving. seems to have been an issue a...

kaworu_bloodpaw

Roadie

299 Views

1 replies

1 likes

Other
  • 299 Views
  • 1 replies
  • 1 likes

Solved!! How do I change the display?

The song title and artist used to be displayed below the album cover but now it is listed above the album cover and it looks really strange. How can I change the display so that it is back to normal?

Visitor

The song title and artist used to be displayed below the album cover but now it is listed above the album cover and it looks really strange. How can I change the display so that it is back to normal?

kaworu_bloodpaw

Roadie

2094 Views

1 replies

0 likes

  • 2094 Views
  • 1 replies
  • 0 likes

Superuser Contribution Only You Feature

PlanPremiumCountryPhilippinesDeviceIphone 11 Pro MaxOperating SystemiOS 14 My Question or IssueThe Audio Birth Chart did not appear on my Only You wrapped.

Visitor

Plan Premium Country Philippines Device Iphone 11 Pro Max Operating System iOS 14   My Question or Issue The Audio Birth Chart did not appear on my Only You wrapped.

Chocodivine

Music Fan

22684 Views

46 replies

73 likes

Samsung
  • 22684 Views
  • 46 replies
  • 73 likes

Playing random tracks

Playing anything. A playlist. An album. After first track plays it goes to a rap song. I detest rap. I can’t even play more than one track on an album.

Visitor

Playing anything. A playlist. An album. After first track plays it goes to a rap song. I detest rap. I can’t even play more than one track on an album.

geovanebento

Roadie

256 Views

1 replies

0 likes

  • 256 Views
  • 1 replies
  • 0 likes

Superuser Contribution Web Player for Podcasts missing video

On Crome, Firefox and Safari on MacOS or Windows The Web Player for podcasts (Joe Rogan) is missing the video. Clicking on the video button does nothing other than bring up an empty video player. Audio does play.

Music Fan

On Crome, Firefox and Safari  on MacOS or Windows   The Web Player for podcasts (Joe Rogan) is missing the video.  Clicking on the video button does nothing other than bring up an em...

Angelmarauder

Newbie

8371 Views

43 replies

7 likes

Other
  • 8371 Views
  • 43 replies
  • 7 likes

Podcasts not playing in playlist on web browser

I'm on a web-browser, with a playlist consisting of about 4 podcasts and >~250 songs. When I get to the podcasts in my playlist, they refuse to play. It skips to a different song, it registers as playing but no audio goes through, a bunch of differen...

Visitor

I'm on a web-browser, with a playlist consisting of about 4 podcasts and >~250 songs. When I get to the podcasts in my playlist, they refuse to play. It skips to a different song, it registers as ...

kaworu_bloodpaw

Roadie

375 Views

1 replies

0 likes

Music
  • 375 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Connect not working on Philips TAPR802

Yes, tried all remedies given in issue marked "resolved". The Philips tapr802 radio, when put to its Spotify channel, displays a "click Play button". Spotify shows the radio as connected device, but playing a song will not change anything, no sound p...

Newbie

Yes, tried all remedies given in issue marked "resolved". The Philips tapr802 radio, when put to its Spotify channel, displays a "click Play button". Spotify shows the radio as connected device, but ...

Alex

Spotify Legend

1226 Views

1 replies

0 likes

  • 1226 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can I pitch my song less than 7 days from release?

Hi there, I uploaded my song on DistroKid 10 days ago for a release date of 2nd Feb, and it says it's already been sent to Spotify. However, until now I still don't have a Spotify for Artists URI, and as a result I will have to pitch my song to curat...

Visitor

Hi there, I uploaded my song on DistroKid 10 days ago for a release date of 2nd Feb, and it says it's already been sent to Spotify. However, until now I still don't have a Spotify for Artists URI, an...

Joan

Moderator

716 Views

1 replies

0 likes

  • 716 Views
  • 1 replies
  • 0 likes

Superuser Contribution release radar playlist title changed language (english to mandarin)

logged on today and the playlist supposed to be titled "Release Radar" now says "新歌雷达" and the description says "捕提你关注的艺人的最新音乐,以及为你推荐的最新单曲。每周五更新。"

Newbie

logged on today and the playlist supposed to be titled "Release Radar" now says "新歌雷达" and the description says "捕提你关注的艺人的最新音乐,以及为你推荐的最新单曲。每周五更新。"

Alex

Spotify Legend

0 Views

1 replies

0 likes

  • 0 Views
  • 1 replies
  • 0 likes

Superuser Contribution Como quito las sugerencias que me da la App?

Yo tengo una Alexa y le pido una canción y reproduce una que no pedí, entonces al ingresar a la App de Spotify me aparece la canción y me dice que es radio de sugerencias pero no sé cómo hacerle para que no pase esto

Visitor

Yo tengo una Alexa y le pido una canción y reproduce una que no pedí, entonces al ingresar a la App de Spotify me aparece la canción y me dice que es radio de sugerencias pero no sé cómo hacerle para...

Alex

Spotify Legend

526 Views

1 replies

0 likes

  • 526 Views
  • 1 replies
  • 0 likes

Superuser Contribution ¿Por que no puedo abrir la aplicación Spotify?

Intento abrir la aplicación y no me deja, ya probé lo de borrar cache y almacenamiento, también lo de desinstalar y volver a instalar y lo de la carpeta com.spotify y no me resulta nada. Necesito mi música por favor.

Visitor

Intento abrir la aplicación y no me deja, ya probé lo de borrar cache y almacenamiento, también lo de desinstalar y volver a instalar y lo de la carpeta com.spotify y no me resulta nada. Necesito mi ...

Eni

Moderator

584 Views

1 replies

0 likes

  • 584 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Blocking shows

Purchased a premium subscription so young child can enjoy music rather than youtube videos. Discovered there are full length videos available on spotify as well (not the repeating canvas videos). Is there any way to block this content?

Newbie

Purchased a premium subscription so young child can enjoy music rather than youtube videos. Discovered there are full length videos available on spotify as well (not the repeating canvas videos). Is ...

MihailY

Moderator

647 Views

1 replies

1 likes

Other
  • 647 Views
  • 1 replies
  • 1 likes

Superuser Contribution Xbox One cannot open Spotify

PlanFreeCountryUSDeviceXbox One, HP Pavilion 144hz Gaming Laptop, Samsung Galaxy S21 FE 5GOperating SystemWindows 10, Android 12 My Question or IssueAttempting to open the Spotify application on my Xbox One results in a failure to load, getting perpe...

Regular

Plan Free Country US Device Xbox One, HP Pavilion 144hz Gaming Laptop, Samsung Galaxy S21 FE 5G Operating System Windows 10, Android 12   My Question or Issue Attempting to open the Sp...

MihailY

Moderator

686 Views

1 replies

0 likes

Other
Samsung
  • 686 Views
  • 1 replies
  • 0 likes

Superuser Contribution google me enseña una canción en spotify pero no la encuentro

https://open.spotify.com/album/0s1mxKKNuw55Tr4kNGjwWW este es el resultado de google pero en spotify, la aplicación no la encuentro y no me fío entrando por google cuando tengo la aplicación

Visitor

https://open.spotify.com/album/0s1mxKKNuw55Tr4kNGjwWW este es el resultado de google pero en spotify, la aplicación no la encuentro y no me fío entrando por google cuando tengo la aplicación

Vasil

Moderator

302 Views

1 replies

0 likes

  • 302 Views
  • 1 replies
  • 0 likes