Help Wizard

Step 1

NEXT STEP

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • scxttlxnd
  • Newbie
  • 529 Views
  • 4 replies
  • 2 likes
  • Other
  • 529 Views
  • 4 replies
  • 2 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17170 Views
  • 8 replies
  • 1 likes
  • Other
  • 17170 Views
  • 8 replies
  • 1 likes

About hifi

So I've read some rumors around the web about the lossless audio quality, and i can't say for sure but must places said its gonna be in additional price, well im not from usa so i kinda have problem with some songs not being playable and if they gonn...

  • Newbie
  • So I've read some rumors around the web about the lossless audio quality, and i can't say for sure but must places said its gonna be in additional price, well im not from usa so i kinda have problem ...
  • 1042 Views
  • 0 replies
  • 5 likes
  • music
  • 1042 Views
  • 0 replies
  • 5 likes

Superuser Contribution Instagram link shows wrong cover art

PlanPremiumCountryBelgiumDeviceOn every deviceOperating SystemAndroid My Question or IssueWhen first shared my new podcast episode called ‘The Donor’ I uploaded the wrong cover art picture. (My name spelled incorrectly, stupid I know) When I changed ...

  • Newbie
  • Plan Premium Country Belgium Device On every device Operating System Android   My Question or Issue When first shared my new podcast episode called ‘The Donor’ I uploaded the wrong cov...
  • Xenia
  • Moderator
  • 334 Views
  • 1 replies
  • 0 likes
  • Connect
    Other
  • 334 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Car] Every track is listed as Track 1

Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue...
  • django101
  • Casual Listener
  • 2121 Views
  • 18 replies
  • 2 likes
  • Car
  • 2121 Views
  • 18 replies
  • 2 likes

Superuser Contribution Cannot skip on song results

When I play a song in the songs section on the search results page I expect the next listed song to be played when I click next. But in the latest version of the beta web player (aka desktop app) it does nothing. That's a nice feature for some users ...

  • Regular
  • When I play a song in the songs section on the search results page I expect the next listed song to be played when I click next. But in the latest version of the beta web player (aka desktop app) it ...
  • MafeG
  • Spotify Legend
  • 461 Views
  • 1 replies
  • 1 likes
  • BB10
    Boxee
    Connect
    Denon
    Logitech
    music
    Other
    Philips
    PlayStation
    ps3
    Samsung
    Symbian
    TV
    WD
    WP 8
  • 461 Views
  • 1 replies
  • 1 likes

Google Home And Spotify

Well… I use Spotify on my google mini normally to fall asleep to. But something strange happens. After I tell it to play music then put a sleep timer on it I start falling asleep then a couple minutes later it stops. I ask it to resume then it plays ...

  • Casual Listener
  • Well… I use Spotify on my google mini normally to fall asleep to. But something strange happens. After I tell it to play music then put a sleep timer on it I start falling asleep then a couple minute...
  • 261 Views
  • 0 replies
  • 0 likes
  • Connect
  • 261 Views
  • 0 replies
  • 0 likes

Superuser Contribution Loudness Normalization? Songs are reading louder than -14LUFS

I've measured the LUFS on a handful of songs on the Spotify desktop app using the Loudness plugin in Logic and also Izotope's Insight 2, and they are reading at -10LUFS, -12LUFS etc - see attached screenshot. I thought Spotify would normalize them to...

  • Casual Listener
  • I've measured the LUFS on a handful of songs on the Spotify desktop app using the Loudness plugin in Logic and also Izotope's Insight 2, and they are reading at -10LUFS, -12LUFS etc - see attached sc...
  • o_mestre
  • Music Fan
  • 2284 Views
  • 4 replies
  • 1 likes
  • Other
  • 2284 Views
  • 4 replies
  • 1 likes

Superuser Contribution Podcast episodes randomly disappear

PlanPremiumCountryUSADeviceLG G8 thinQ, PS4Operating SystemAndroid 10, PS4 My Question or IssueI recently started listening Not Another DnD Podcast, and am currently on episode 7 from March 2018. Sometimes on the podcast page there will only be episo...

  • Newbie
  • Plan Premium Country USA Device LG G8 thinQ, PS4 Operating System Android 10, PS4   My Question or Issue I recently started listening Not Another DnD Podcast, and am currently on episo...
  • Elena
  • Moderator
  • 450 Views
  • 1 replies
  • 0 likes
  • Other
    PlayStation
  • 450 Views
  • 1 replies
  • 0 likes

Podcast Playback Speed for Galaxy Watch 3

Hi,Does anyone knows how to change podcast speed when using a Galaxy Watch 3 independently?Maaaaaany thanks

  • Newbie
  • Hi, Does anyone knows how to change podcast speed when using a Galaxy Watch 3 independently? Maaaaaany thanks 😉
  • 277 Views
  • 0 replies
  • 0 likes
  • App & Features
  • 277 Views
  • 0 replies
  • 0 likes

[Desktop][Other] Spotify music when put on Facebook Video is getting muted due to a copywrite match

Facebook has muted the Spotify Music on Video I uploaded to Facebook.It says: Your video is partially muted due to a copywrite match.I've been messaging Facebook several times, but they are not fixing this and getting the audio back on for the Spotif...

  • Visitor
  • Facebook has muted the Spotify Music on Video I uploaded to Facebook. It says: Your video is partially muted due to a copywrite match. I've been messaging Facebook several times, but they are not f...
  • 199 Views
  • 0 replies
  • 0 likes
  • Desktop
    Other
  • 199 Views
  • 0 replies
  • 0 likes

Superuser Contribution Podcast episode list started to behave weird

PlanPremiumDeviceMoto G6+Operating SystemAndroid Pie My Question or IssueRecently these 2 issues started and now they are constant and very annoying. Removing and reinstalling the app didn't solve the issues. 1) When scrolling through the list of epi...

  • Newbie
  • Plan Premium Device Moto G6+ Operating System Android Pie   My Question or Issue Recently these 2 issues started and now they are constant and very annoying. Removing and reinstalling th...
  • Eni
  • Moderator
  • 781 Views
  • 1 replies
  • 0 likes
  • Other
  • 781 Views
  • 1 replies
  • 0 likes

[All Platforms][Browse] Stop implementing fancy functions and fix the basics!

Spotify is slowly becoming a bloated mess with a lot of dumb features that no one asked for. The newest addition is voice recognition with suggestions based on the evalutation of your mood...Source: https://www.bbc.com/news/entertainment-arts-5583965...

  • Regular
  • Spotify is slowly becoming a bloated mess with a lot of dumb features that no one asked for. The newest addition is voice recognition with suggestions based on the evalutation of your mood... Source...
  • -StigtriX-
  • Regular
  • 657 Views
  • 1 replies
  • 1 likes
  • All Platforms
    Browse
  • 657 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Opinions on Podcasts

Just a place to discuss opinions on podcasts. Do you like them? Hate them? What are your favorite podcasts? Least favorites? How do you think Spotify should handle podcasts in the future?Personally I find podcasts to be overhyped. I keep on getting a...

  • Roadie
  • Just a place to discuss opinions on podcasts. Do you like them? Hate them? What are your favorite podcasts? Least favorites? How do you think Spotify should handle podcasts in the future? P...
  • Eclipse_31
  • Roadie
  • 3894 Views
  • 32 replies
  • 4 likes
  • Podcast Discussion
  • 3894 Views
  • 32 replies
  • 4 likes

[Android] spotify starts on home stereo full volume autonomously

Spotify starts on home stereo full volume autonomously, has happened twice now. Only solution is to keep it on but one time (not one of the two times but immediately following the the second time) it bumped the volume to full while listening at a low...

  • Visitor
  • Spotify starts on home stereo full volume autonomously, has happened twice now. Only solution is to keep it on but one time (not one of the two times but immediately following the the second time) it...
  • 220 Views
  • 0 replies
  • 0 likes
  • Android
  • 220 Views
  • 0 replies
  • 0 likes

[iOS][Other] 30 minutes ad free music

a few months ago, Spotify was working fine and i was getting about 20 mins instead of 30 mins of ad free music. this really didn't bother me until i started getting no ad free music after i was told that i would get 30 full minutes of it. i'd get the...

  • Newbie
  • a few months ago, Spotify was working fine and i was getting about 20 mins instead of 30 mins of ad free music. this really didn't bother me until i started getting no ad free music after i was told ...
  • 470 Views
  • 0 replies
  • 1 likes
  • iOS
    Other
  • 470 Views
  • 0 replies
  • 1 likes

Superuser Contribution [Community][Connect] Idea unclear? Ask for detail!

When I as a user spend time on giving you feedback on your product instead of cancelling my subscription, I am basically investing in your product for free!So how about, when you think that sth is unclear (just unclear, not rude or impolite), you jus...

  • Regular
  • When I as a user spend time on giving you feedback on your product instead of cancelling my subscription, I am basically investing in your product for free! So how about, when you think that sth i...
  • Xenia
  • Moderator
  • 404 Views
  • 1 replies
  • 0 likes
  • Connect
  • 404 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Community] Merging ideas reopens idea

I posted an idea today and received an emai lsaying it had been merged into a comment on another idea. However that idea has been closed. I understand that ostensibly you monitor closed ideas to see if they get 500 votes in 18 months but I do not thi...

  • Regular
  • I posted an idea today and received an emai lsaying it had been merged into a comment on another idea. However that idea has been closed. I understand that ostensibly you monitor closed ideas to see ...
  • Alex
  • Spotify Legend
  • 400 Views
  • 1 replies
  • 0 likes
  • 400 Views
  • 1 replies
  • 0 likes

Superuser Contribution Collaborative Playlist Not Syncing

I recently made a collaborative playlist on my laptop. When I open the playlist on the spotify web player, it shows all the songs people have added to it using the link I sent them. When I try to view it on the spotify app on my phone/laptop, there a...

  • Casual Listener
  • I recently made a collaborative playlist on my laptop. When I open the playlist on the spotify web player, it shows all the songs people have added to it using the link I sent them. When I try to vie...
  • Ver
  • Spotify Legend
  • 762 Views
  • 3 replies
  • 0 likes
  • music
  • 762 Views
  • 3 replies
  • 0 likes

Superuser Contribution Subscribe website artist/developer to listen to title?

PlanPremiumCountryNLMy Question or IssueFor some titles I have to subscribe to the artist website, so I can hear the title with no voice intro's. Why is that? I have payed for no adds (premium). Can anyone explane?

  • Newbie
  •   Plan Premium Country NL My Question or Issue For some titles I have to subscribe to the artist website, so I can hear the title with no voice intro's. Why is that? I have payed for no ad...
  • Eni
  • Moderator
  • 397 Views
  • 1 replies
  • 0 likes
  • music
  • 397 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify does not see Sonos

Hi, I've googled this issue and found people with the same issue dating back to 2013, but I have not found a solution. When in the Spotify app (mac laptop and Android phone), it rarely sees my Sonos system. However, the Sonos app does see Spotify. I ...

  • Casual Listener
  • Hi,   I've googled this issue and found people with the same issue dating back to 2013, but I have not found a solution. When in the Spotify app (mac laptop and Android phone), it rarely sees ...
  • Eni
  • Moderator
  • 2442 Views
  • 5 replies
  • 0 likes
  • Connect
  • 2442 Views
  • 5 replies
  • 0 likes

Superuser Contribution Connectivity issues on all my devices

PlanPremiumCountryUSADevice(iPhone 8 iOS 14.4, Macbook Pro late 2013 OS 10.14 Mojave , Mac Pro OS 10.13.6 High Sierra, iPad 4)Operating Systemsee aboveMy Question or Issue Music is grayed out. I read the FAQ and it might be connected to my VPN. I ins...

  • Casual Listener
  •   Plan Premium Country USA Device (iPhone 8 iOS 14.4, Macbook Pro late 2013 OS 10.14 Mojave  , Mac Pro OS 10.13.6 High Sierra, iPad 4) Operating System see above My Question or Iss...
  • CarlosE
  • Moderator
  • 538 Views
  • 3 replies
  • 0 likes
  • Connect
  • 538 Views
  • 3 replies
  • 0 likes