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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

55911 Views

7 replies

4 likes

  • 55911 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

unicornio575

Visitor

37376 Views

209 replies

18 likes

Other
  • 37376 Views
  • 209 replies
  • 18 likes

Superuser Contribution Search > Discover > Top Recommendations > All bug

I'm a big user of the Search > Discover > Top Recommendations feature. For years now, I've noticed an issue with this feature. If I click on the "Show All" link and navigate to the next page and start scrolling all the recommendations just keep repea...

Casual Listener

I'm a big user of the Search > Discover > Top Recommendations feature. For years now, I've noticed an issue with this feature. If I click on the "Show All" link and navigate to the next page an...

Novy

Moderator

192 Views

1 replies

0 likes

  • 192 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify app crashes when playing a specific podcast episode

PlanPremiumCountryCzech republicDeviceGoogle pixel 8 ProOperating SystemAndroid 15 My Question or IssueHi, I have a problem with playing a podcast episode. Everytime i try to play this episode, the spotify app crashes. I only hear 2-3 seconds of the ...

Casual Listener

  Plan Premium Country Czech republic Device Google pixel 8 Pro Operating System Android 15   My Question or Issue Hi, I have a problem with playing a podcast episode. Everytime ...

jeremymitchem

Visitor

804 Views

7 replies

0 likes

Other
  • 804 Views
  • 7 replies
  • 0 likes

Hide Account When Sharing A Playlist

Hello, Is it possible to hide your account information and name when you share a Playlist? Essentially the receiver would only get a song list, anonymously, they couldn't see what account made it or sent it. Thank you.

Visitor

Hello,    Is it possible to hide your account information and name when you share a Playlist?  Essentially the receiver would only get a song list, anonymously, they couldn't see wha...

Maxim

Spotify Star

235 Views

1 replies

0 likes

Other
  • 235 Views
  • 1 replies
  • 0 likes

How can I launch Chromecast Audio automatically ?

Hi,How can I automatically connect the Chromecast at app launch?Also, how do I prevent it from disconnecting when nothing is playing, after a while?Cheers PlanPremiumCountryFrance MacBook Air M1, iPhone 13Operating SystemIos18 Mac OS 15 My Question o...

Regular

Hi, How can I automatically connect the Chromecast at app launch? Also, how do I prevent it from disconnecting when nothing is playing, after a while? Cheers   Plan Premium Country Franc...

153 Views

0 replies

0 likes

  • 153 Views
  • 0 replies
  • 0 likes

Superuser Contribution Podcasts don't play anymore

Plan: Premium; Country: The Netherlands; Device: Samsung S24, Iphone and laptop as well; Operating System: One UI 6.1 (for samsung phone) My Question or Issue:Hi,For over two weeks now some podcasts haven’t been playing anymore. I have tried other de...

Casual Listener

Plan: Premium; Country: The Netherlands; Device: Samsung S24, Iphone and laptop as well; Operating System: One UI 6.1 (for samsung phone)   My Question or Issue: Hi, For over two weeks ...

OscarDC

Moderator

2377 Views

5 replies

0 likes

Samsung
  • 2377 Views
  • 5 replies
  • 0 likes

Reembolso , cobrança feita após cancelamento!

Vi que tava sendo cobrando em uma conta de banco que não utilizo mais um valor de 31,99 e logo fiz cancelamento do plano, e mesmo assim foi cobrado em uma conta débito de outro banco meu sem eu saber!

Visitor

Vi que tava sendo cobrando em uma conta de banco que não utilizo mais um valor de 31,99 e logo fiz cancelamento do plano, e mesmo assim foi cobrado em uma conta débito de outro banco meu sem eu saber!

ribezaz

Spotify Star

129 Views

1 replies

1 likes

  • 129 Views
  • 1 replies
  • 1 likes

Not able to see some features of spotify like sleep timer amd share playlis

Not able to see some features of spotify like sleep timer amd share playlist or songs . Having difficulty on accessing these features on the Spotify app in an Andriod phone . Also the song stops in between automatically.

Newbie

Not able to see some features of spotify like sleep timer amd share playlist or songs . Having difficulty on accessing these features on the Spotify app in an Andriod phone . Also the song stops in b...

ribezaz

Spotify Star

137 Views

1 replies

1 likes

  • 137 Views
  • 1 replies
  • 1 likes

My app language got changed

Somehow my language got changed, maybe to polish. Supposedly there is a drop down two levels down in settings but I’m not finding it.

Newbie

    Somehow my language got changed, maybe to polish.  Supposedly there is a drop down two levels down in settings but I’m not finding it.  

RayyW0

Spotify Star

299 Views

1 replies

0 likes

Other
  • 299 Views
  • 1 replies
  • 0 likes

Idea submission

Hi, I hope someone reads this and take this into consideration. I would very much like to share an idea perhaps a new and unique feature for spotify. I want to keep it confidential so do tell me how to approach so that i can pitch my idea. Thank you!...

Newbie

Hi, I hope someone reads this and take this into consideration. I would very much like to share an idea perhaps a new and unique feature for spotify. I want to keep it confidential so do tell me how ...

172 Views

0 replies

1 likes

Other
Samsung
  • 172 Views
  • 0 replies
  • 1 likes

Solved!!Superuser Contribution Incorrect streams on Spotify for artists ?

PlanPremiumCountryMoldovaDevice(PC , Samsung A12)Operating System(Android) My Question or IssueYesterday I looked on one of my song I uploaded . It showed 200 streams and so . But when I clicked on it it showed me only 2 streams . Monthly listeners d...

Casual Listener

  Plan Premium Country Moldova Device (PC , Samsung A12) Operating System (Android)   My Question or Issue Yesterday I looked on one of my song I uploaded . It showed 200 streams...

dj_inflamed

Casual Listener

724 Views

2 replies

0 likes

Music
Samsung
  • 724 Views
  • 2 replies
  • 0 likes

Superuser Contribution Podcast downloads

Can’t download podcasts music works fine, old downloads still there but whenever i try to download new podcasts it doesnt even start and my storage isnt full problem also persists on updated ipad airPlanPremium DuoCountry DeviceiPhone 13 ProOperating...

Newbie

Can’t download podcasts music works fine, old downloads still there but whenever i try to download new podcasts it doesnt even start and my storage isnt full problem also persists on updated ipad air...

nooneinpart

Casual Listener

1426 Views

9 replies

3 likes

  • 1426 Views
  • 9 replies
  • 3 likes

Superuser Contribution App wont open.I am a premium subscriber

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Ivelina

Moderator

209 Views

1 replies

0 likes

  • 209 Views
  • 1 replies
  • 0 likes

Scrobbling to last.fm not working when using spotify connect

When using the Spotify app to listen via Sonos speakers (through Spotify Connect), the Last.fm scrobbling does not work. It functions well when listening from the phone or through AirPlay to the same speakers. I believe the problem lies with Spotify ...

Casual Listener

When using the Spotify app to listen via Sonos speakers (through Spotify Connect), the Last.fm scrobbling does not work. It functions well when listening from the phone or through AirPlay to the same...

260 Views

0 replies

1 likes

Possible Bug
  • 260 Views
  • 0 replies
  • 1 likes

JBL Authentics L16 Old Firmware File Needed

Hey!I recently bought a JBL Authentics L16 speaker and have a problem with the firmware upgrade that enables spotify connect. There is a thread from 2015 that i can't reply in, so i'm opening a new one.I have the spotify firmware file but need the ol...

Newbie

Hey! I recently bought a JBL Authentics L16 speaker and have a problem with the firmware upgrade that enables spotify connect. There is a thread from 2015 that i can't reply in, so i'm opening a...

225 Views

0 replies

0 likes

Other
  • 225 Views
  • 0 replies
  • 0 likes

Superuser Contribution Daily Drive News Podcast Not Switching

PlanFree/PremiumCountryPhilippines Device(Infinix Hot 30i)Operating System(Android 12)My Question or IssueMy ABS-CBN News Did Not News Update Want Switch To GMA Integraded News PH Today

Music Fan

Plan Free/Premium Country Philippines   Device (Infinix Hot 30i) Operating System (Android 12) My Question or Issue My ABS-CBN News Did Not News Update Want Switch To GMA Integraded Ne...

Vasil

Moderator

176 Views

1 replies

0 likes

Music
Other
  • 176 Views
  • 1 replies
  • 0 likes

Best Setup for Seamless Spotify Streaming on a Laptop?

Hey everyone, I’ve been using Spotify for years, and I love discovering new music and curating playlists. However, I’ve noticed that my laptop sometimes struggles with seamless playback, especially when I have multiple apps running in the background....

Casual Listener

Hey everyone,   I’ve been using Spotify for years, and I love discovering new music and curating playlists. However, I’ve noticed that my laptop sometimes struggles with seamless playback, esp...

288 Views

0 replies

0 likes

Desktop
  • 288 Views
  • 0 replies
  • 0 likes