Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • noodles4
  • Newbie
  • 6749 Views
  • 47 replies
  • 6 likes
  • Other
  • 6749 Views
  • 47 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19035 Views
  • 9 replies
  • 2 likes
  • Other
  • 19035 Views
  • 9 replies
  • 2 likes

Superuser Contribution Inquiry regarding Remote Learning and Mentorship Opportunities

Dear Spotify Team, Recently I've begun my programming journey, focusing on backend development. Spotify has been an immense source of inspiration for me, as there hasn't been a day without me using Spotify to listen to music. The impact that a single...

  • Casual Listener
  • Dear Spotify Team,   Recently I've begun my programming journey, focusing on backend development. Spotify has been an immense source of inspiration for me, as there hasn't been a day without m...
  • Dawidkay
  • Casual Listener
  • 482 Views
  • 2 replies
  • 0 likes
  • 482 Views
  • 2 replies
  • 0 likes

Is there a way to change the billing due date?

I just need to make my billing due date for like 2 weeks later then the date it's due. Is there a way to do that?

  • Visitor
  • I just need to make my billing due date for like 2 weeks later then the date it's due. Is there a way to do that?
  • Maxim
  • Spotify Star
  • 71 Views
  • 1 replies
  • 0 likes
  • 71 Views
  • 1 replies
  • 0 likes

Spotify Web Player STILL BROKEN - Stops after some seconds, skips tracks, DRM on...

Hello would someone kindly finally start working on a real fix for the Web Player not working on LibreWolf?!The playback is just stopping after some seconds and it is also skipping tracks.Was working fine once! Signing out of all devices did not fix ...

  • Regular
  • Hello   would someone kindly finally start working on a real fix for the Web Player not working on LibreWolf?! The playback is just stopping after some seconds and it is also skipping track...
  • Hibiki_Ojizo
  • Regular
  • 560 Views
  • 1 replies
  • 4 likes
  • music
  • 560 Views
  • 1 replies
  • 4 likes

Superuser Contribution Audiobooks with premium account

PlanPremium monthly payment CountryUkDevicePixel 7Operating System(iOS 10, Android Oreo, Windows 10,etc.) I am a plan manager for a premium account. Renewal payment was taken yesterday but my audiobook hours allowance of 15 hours has not updated. I h...

  • Casual Listener
  •   Plan Premium monthly payment  Country Uk Device Pixel 7 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   I am a plan manager for a premium account. Renewal p...
  • Ajohns78
  • Visitor
  • 3155 Views
  • 3 replies
  • 0 likes
  • 3155 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution I have premium individual and my time capsule wont show up

On the spotify website it says that sound capsule works on every sub but premium mini. I have a premium individual and my sound capsule wont show up anywhere. Why is that?

  • Newbie
  • On the spotify website it says that sound capsule works on every sub but premium mini. I have a premium individual and my sound capsule wont show up anywhere. Why is that?
  • Not applicable
  • 1375 Views
  • 2 replies
  • 0 likes
  • 1375 Views
  • 2 replies
  • 0 likes

Superuser Contribution Quel appareil permet d’écouter Spotify sans utiliser de téléphone ?

Je cherche un appareil qui permet d’écouter Spotify mais sans utiliser de téléphone!C’est pour ma fille de 10 ans qui n’a pas de téléphone et aimerait écouter librement Spotify dans sa chambre sans emprunter sans arrêt mon téléphone !!!

  • Visitor
  • Je cherche un appareil qui permet d’écouter Spotify mais sans utiliser de téléphone! C’est pour ma fille de 10 ans qui n’a pas de téléphone et aimerait écouter librement Spotify dans sa chambre sans...
  • Ivelina
  • Moderator
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Superuser Contribution order liked songs

PlanPremiumCountryNetherlandsDeviceiPhone 13 proOperating SystemiOS 15 My Question or IssueIs there any way to reorder my liked songs? Last year, there was this album from which i’d liked every track, but just yesterday, i accidentally unliked one of...

  • Newbie
  • Plan Premium Country Netherlands Device iPhone 13 pro Operating System iOS 15   My Question or Issue Is there any way to reorder my liked songs? Last year, there was this album from wh...
  • Thomas12341
  • Visitor
  • 1344 Views
  • 4 replies
  • 1 likes
  • 1344 Views
  • 4 replies
  • 1 likes

Superuser Contribution Random Chapter in Audiobook

I'm listening to an audiobook (Shades of Grey by Jasper Fforde) and chapter 102 belongs to another book. Chapter 101 is fine, chapter 103 comes back to the same British male narrator but chapter 102 has an American sounding woman taking about chapter...

  • Newbie
  • I'm listening to an audiobook (Shades of Grey by Jasper Fforde) and chapter 102 belongs to another book. Chapter 101 is fine, chapter 103 comes back to the same British male narrator but chapter 102 ...
  • Dessi
  • Moderator
  • 85 Views
  • 1 replies
  • 0 likes
  • Other
  • 85 Views
  • 1 replies
  • 0 likes

Superuser Contribution On the home page why does it only show four playlists instead of six?

Before on the homepage it used to show six playlists stacked but now it only shows four of my playlists

  • Casual Listener
  • Before on the homepage it used to show six playlists stacked but now it only shows four of my playlists
  • OscarDC
  • Moderator
  • 291 Views
  • 3 replies
  • 0 likes
  • 291 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Daylist Stuck

PlanPremium Family CountryUSA DeviceSamsung Galaxy S24 Operating SystemAndroid My Question or IssueI recently discovered audiobooks on Spotify and got hooked. I didn't want it messing up the Daylist (which I used very frequently) so I added them to a...

  • Casual Listener
  • Plan Premium Family    Country USA   Device Samsung Galaxy S24   Operating System Android   My Question or Issue I recently discovered audiobooks on Spotify and ...
  • scniab
  • Casual Listener
  • 290 Views
  • 2 replies
  • 0 likes
  • Samsung
  • 290 Views
  • 2 replies
  • 0 likes

Superuser Contribution Artist radio and Fans Also Like Disappeared

Hi everyone, About a month ago, my band finally got a Fans also like + Artist radio. However, one week later it completely disappeared. I mailed the Spotify For Artist helpdesk around 20x times already without getting a decent answer on why this occu...

  • Music Fan
  • Hi everyone,    About a month ago, my band finally got a Fans also like + Artist radio.  However, one week later it completely disappeared.  I mailed the Spotify For Artis...
  • BarrelHausMusic
  • Casual Listener
  • 4031 Views
  • 13 replies
  • 3 likes
  • Other
  • 4031 Views
  • 13 replies
  • 3 likes

Solved!!Superuser Contribution Tesla offline music?

Hi! Have searched but can´t find a Y/N so here goes:In the Tesla in car app, can I save music offline? Thnx in advance /jensb

  • Newbie
  • Hi!   Have searched but can´t find a Y/N so here goes: In the Tesla in car app, can I save music offline?   Thnx in advance /jensb
  • danielribeirosi
  • Newbie
  • 9880 Views
  • 11 replies
  • 6 likes
  • Other
  • 9880 Views
  • 11 replies
  • 6 likes

Superuser Contribution How to browse all audiobooks in one genre

I would like to be able to browse all available audiobooks in my preferred genre categories, but I can only search by title or view books on the genre screen as 'New and trending releases' or 'Teen & Young Adult picks'.

  • Visitor
  • I would like to be able to browse all available audiobooks in my preferred genre categories, but I can only search by title or view books on the genre screen as 'New and trending releases' or 'Teen &...
  • PurpleSaline
  • Newbie
  • 197 Views
  • 2 replies
  • 0 likes
  • 197 Views
  • 2 replies
  • 0 likes

Superuser Contribution Song Title Language

Please make it possible to have original, untranslated song titles for Japanese and Korean songs.

  • Newbie
  • Please make it possible to have original, untranslated song titles for Japanese and Korean songs.
  • Anoudgha
  • Visitor
  • 205 Views
  • 2 replies
  • 0 likes
  • 205 Views
  • 2 replies
  • 0 likes

Superuser Contribution Help

I can't move the Spotify playback bar on my phone. On my computer, I can.I'm on spotify free

  • Visitor
  • I can't move the Spotify playback bar on my phone. On my computer, I can. I'm on spotify free
  • OscarDC
  • Moderator
  • 638 Views
  • 1 replies
  • 0 likes
  • 638 Views
  • 1 replies
  • 0 likes

Superuser Contribution unauthorized error for sign in- podcasters

PlanFreeCountryUSDeviceMacbook Pro 2017Operating SystemmacOS Ventura 13.6.7 My Question or IssueHello all, for the past few weeks i've tried to sign into my Spotify of Podcasters account but when I click the "log-in" button, it takes to an error page...

  • Visitor
  • Plan Free Country US Device Macbook Pro 2017 Operating System macOS Ventura 13.6.7   My Question or Issue Hello all, for the past few weeks i've tried to sign into my Spotify of Podcas...
  • Vasil
  • Moderator
  • 307 Views
  • 1 replies
  • 0 likes
  • Other
  • 307 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to view playlists from other accounts

PlanFreeCountryUSADeviceDELL LaptopOperating SystemChrome My Question or IssueI have seen that this issue was addressed by another user in 2020 and was reported as solved, but I have been experiencing this problem for a long time now (a few months). ...

  • Regular
  • ...ut I have been experiencing this problem for a long time now (a few months). I have four playlists on my account,  all of them public. However, when looking at my profile from a different a...
  • Vasil
  • Moderator
  • 512 Views
  • 11 replies
  • 0 likes
  • Other
  • 512 Views
  • 11 replies
  • 0 likes