Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • Covenantbirmingham
  • Visitor
  • 3741 Views
  • 28 replies
  • 6 likes
  • Other
  • 3741 Views
  • 28 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 18264 Views
  • 8 replies
  • 2 likes
  • Other
  • 18264 Views
  • 8 replies
  • 2 likes

Superuser Contribution Alexa can't play Spotify music

PlanFreeCountryVietnam DeviceSamsung Note10+(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(android new) My Question or IssueMy alexa already linked with Spoticy successfull but can not play music on spotify.When I ask "Alexa, Pla...

  • Newbie
  • Plan Free Country Vietnam   Device Samsung Note10+ (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (android new)   My Question or Issue My alexa already lin...
  • Elena
  • Moderator
  • 612 Views
  • 1 replies
  • 0 likes
  • music
  • 612 Views
  • 1 replies
  • 0 likes

When did spotify come into existance

Hey all , I just wanted to know when spotify came into existance and did it come before 2015 or after that .Because I got to know recently some months back only about spotify till then I used to use other apps and websites.

  • Regular
  • Hey all , I just wanted to know when spotify came into existance and did it come before 2015 or after that .Because I got to know recently some months back only about spotify till then I used to use ...
  • Sebasty
  • Community Legend
  • 1377 Views
  • 1 replies
  • 0 likes
  • Music Discussion
  • 1377 Views
  • 1 replies
  • 0 likes

How fast do the songs come

Hey all , I am musician and I had a doubt . I just wanted to know how fast the songs come to spotify because I have seen a delay in the songs that come to spotify . I have also observed that some of the songs are not present on spotify If you guys fi...

  • Regular
  • Hey all , I am musician and I had a doubt . I just wanted to know how fast the songs come to spotify because I have seen a delay in the songs that come to spotify . I have also observed that some of ...
  • Sebasty
  • Community Legend
  • 519 Views
  • 1 replies
  • 0 likes
  • Music Discussion
  • 519 Views
  • 1 replies
  • 0 likes

Superuser Contribution Two tracks from Album "LOC Kargil" are low quality

My Question or IssueTracks "Main Kahin Bhi Rahoon" and "Khush Rahena" from Album "LOC Kargil" are low quality. Rest of the tracks are high quality.

  • Visitor
  • My Question or Issue Tracks "Main Kahin Bhi Rahoon" and "Khush Rahena" from Album "LOC Kargil" are low quality. Rest of the tracks are high quality.
  • Ivan
  • Spotify Legend
  • 292 Views
  • 1 replies
  • 0 likes
  • Other
  • 292 Views
  • 1 replies
  • 0 likes

listen to a podcast on one device and music on a different device on the same account. Possible?

I want to listen to a podcast on my PC and music for my little baby brother on a laptop on the same account. I haven't found anything on this topic... I think i messed up when I linked my devices...

  • Visitor
  • I want to listen to a podcast on my PC and music for my little baby brother on a laptop on the same account. I haven't found anything on this topic... I think i messed up when I linked my devices...&...
  • Billy-J
  • Spotify Star
  • 538 Views
  • 1 replies
  • 0 likes
  • Other
  • 538 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tracks are mistakenly assigned to an existing artist

PlanPremiumCountryRussia Device(HP Notebook)Operating System(Windows 10) My Question or IssueToday was the release of my first album. Spotify automatically put him under the pseudonym of an artist already existing on Spotify's site. Can I appeal for ...

  • Visitor
  • Plan Premium Country Russia   Device (HP Notebook) Operating System (Windows 10)   My Question or Issue Today was the release of my first album. Spotify automatically put him und...
  • Xenia
  • Moderator
  • 572 Views
  • 1 replies
  • 0 likes
  • Other
  • 572 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't find my profile in the search

Plan: Free (for now, cause I'm new here)Country: RussiaDevice(iPhone 6 plus, Lenovo laptop) Operating System(iOS 6 plus, Windows 10) My Question or IssueI registered twice because I couldn't access my first account on the iphone, but in both of them ...

  • Regular
  • Plan: Free (for now, cause I'm new here) Country: Russia Device (iPhone 6 plus, Lenovo laptop)  Operating System (iOS 6 plus, Windows 10)   My Question or Issue I registered tw...
  • 11137056010
  • Regular
  • 405 Views
  • 2 replies
  • 0 likes
  • Other
  • 405 Views
  • 2 replies
  • 0 likes

❌ Spotify not scrobbling tracks from Garmin to Last.fm ❌

PlanPremiumCountryUkraine DeviceGarmin Forerunner 245MOperating SystemAndroid My Question or IssueHi! Spotify is not scrobbling music from my Garmin Forerunner 245M watch when syncing with Spotify. It does not scrobble my listened tracks to last.fm.H...

  • Casual Listener
  • Plan Premium Country Ukraine   Device Garmin Forerunner 245M Operating System Android   My Question or Issue Hi! Spotify is not scrobbling music from my Garmin Forerunner 245M wa...
  • hans-jürgen
  • Roadie
  • 1702 Views
  • 5 replies
  • 2 likes
  • Other
  • 1702 Views
  • 5 replies
  • 2 likes

Image blurred for no reason

PlanPremiumCountryCanadaDeviceSamsung a70 but had the issue since samsung s8Operating SystemAndroid My Question or IssueWhy is this image blurred and has a warning saying it's not an explicit or sensitive photo? I've never seen this for any other son...

  • Newbie
  • Plan Premium Country Canada Device Samsung a70 but had the issue since samsung s8 Operating System Android   My Question or Issue Why is this image blurred and has a warning saying it'...
  • NAJS
  • Regular
  • 2061 Views
  • 3 replies
  • 6 likes
  • Samsung
  • 2061 Views
  • 3 replies
  • 6 likes

Can’t play 2.1 on a Marantz SR 5012, no subwoofer

I have a typical 5.1 setup with bookshelf speakers bi-amped. Works great for tv and movies. Hoping to play Spotify on stereo setting with subwoofer. Is this possible?

  • Newbie
  • I have a typical 5.1 setup with bookshelf speakers bi-amped. Works great for tv and movies. Hoping to play Spotify on stereo setting with subwoofer. Is this possible?
  • Peterkawa
  • Visitor
  • 865 Views
  • 1 replies
  • 0 likes
  • 865 Views
  • 1 replies
  • 0 likes

access to "Spotify Canvas" feature

I am a music artist on Spotify. My artist name is "Money Mike Sandberg". I am releasing new music soon and want access to the "Spotify Canvas" feature. How can I get access to this feature? -Money Mike Sandberg

  • Casual Listener
  • I am a music artist on Spotify.  My artist name is "Money Mike Sandberg".   I am releasing new music soon and want access to the "Spotify Canvas" feature.   How can I get access to...
  • AdamDam
  • Spotify Star
  • 549 Views
  • 1 replies
  • 0 likes
  • Other
  • 549 Views
  • 1 replies
  • 0 likes

Alien top50

PlanFreeCountryUkraine DeviceNubia M2Operating SystemAndroid 6 My Question or Issue I think this is not Android related issue. Yesterday Spotify application showed Regional Top50 in the notification drawer. When I tapped on it the Spotify showed Top5...

  • Visitor
  • Plan Free Country Ukraine   Device Nubia M2 Operating System Android 6   My Question or Issue   I think this is not Android related issue.   Yesterday Spotify applic...
  • 268 Views
  • 0 replies
  • 1 likes
  • Other
  • 268 Views
  • 0 replies
  • 1 likes

Spotify Disconnects from PlayStation 4

PlanPremiumCountryUSADevicePS4Operating System My Question or IssueFor months now Spotify on PS4 plays for about 20 mins or a few songs, goes mute then disconnects and I have to log in again or completely close the program and relaunch. Often times, ...

  • Newbie
  • Plan Premium Country USA Device PS4 Operating System     My Question or Issue For months now Spotify on PS4 plays for about 20 mins or a few songs, goes mute then disconnects and...
  • VizslaGuy
  • Regular
  • 391 Views
  • 1 replies
  • 1 likes
  • Other
  • 391 Views
  • 1 replies
  • 1 likes

Still getting the 10-second-song bug on the Web Player

Running Windows 10, Premium user, Web Player. Among the agonizing mess of bugs that the web player STILL has, I'm getting the bug where all songs mysteriously cut out after 10 seconds. No idea why. No idea how. Anyway, **bleep** the devs, Spotify is ...

  • Roadie
  • Running Windows 10, Premium user, Web Player.   Among the agonizing mess of bugs that the web player STILL has, I'm getting the bug where all songs mysteriously cut out after 10 seconds. &nbs...
  • 297 Views
  • 0 replies
  • 0 likes
  • music
    Other
  • 297 Views
  • 0 replies
  • 0 likes

Shuffle only does last ~200 songs or so

I am aware that this has been submitted before (I saw a post claiming this is fixed in 2016), but it's 2020 and this is still broken for me. Please fix this for Windows 10 Desktop version

  • Casual Listener
  • I am aware that this has been submitted before (I saw a post claiming this is fixed in 2016), but it's 2020 and this is still broken for me. Please fix this for Windows 10 Desktop version
  • brianthesith
  • Casual Listener
  • 606 Views
  • 3 replies
  • 2 likes
  • Desktop
    Your Library
  • 606 Views
  • 3 replies
  • 2 likes

Discover Weekly disappeared

PlanPremiumCountryUkraineDevice(Xiaomi Mi 9 SE)Operating System(Android 10) My Question or IssueI've not been using Spotify for 3 months for some reasons, but now I'm using it daily again. I noticed that my Discover Weekly is gone. I thought maybe it...

  • Casual Listener
  • Plan Premium Country Ukraine Device (Xiaomi Mi 9 SE) Operating System (Android 10)   My Question or Issue I've not been using Spotify for 3 months for some reasons, but now I'm using i...
  • Hubo
  • Community Legend
  • 750 Views
  • 3 replies
  • 0 likes
  • Other
  • 750 Views
  • 3 replies
  • 0 likes

Superuser Contribution Daily Mix algorithm - can I make these playlilsts better?

I used to listen to Daily Mixes a lot on different occasions, cause they were really different and could differentiate one genre from another. But now it's just a bunch of playlists with all sorts of artist. I have 6 Daily Mixes and pretty much none ...

  • Regular
  • I used to listen to Daily Mixes a lot on different occasions, cause they were really different and could differentiate one genre from another. But now it's just a bunch of playlists with all sorts of...
  • Petya
  • Community Legend
  • 496 Views
  • 1 replies
  • 0 likes
  • Other
  • 496 Views
  • 1 replies
  • 0 likes

[All Platforms][Podcasts] No genre showing on my new podcast

My podcast went up on Spotify yesterday, no problem, and I have been into the Spotify podcast manager and have added a genre, but no genre is showing when I look at the podcast on Spotify... HELP!!

  • Visitor
  • My podcast went up on Spotify yesterday, no problem, and I have been into the Spotify podcast manager and have added a genre, but no genre is showing when I look at the podcast on Spotify...  &...
  • 217 Views
  • 0 replies
  • 0 likes
  • All Platforms
    Podcasts
  • 217 Views
  • 0 replies
  • 0 likes

Does Your Phone Need To Be On When You Want To Play Something Of Spotify On Google HOme?

HelloI would just love to link Google Home With Spotify Through my phone but then be able to play things on Spotify without my phone being on.That's the main reason why I am thinking of buying a google home.So I can just play music without checking m...

  • Regular
  • Hello I would just love to link Google Home With Spotify Through my phone but then be able to play things on Spotify without my phone being on. That's the main reason why I am thinking of buyin...
  • filipvanhoute
  • Regular
  • 376 Views
  • 2 replies
  • 0 likes
  • music
  • 376 Views
  • 2 replies
  • 0 likes