Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • bmo1984
  • Visitor
  • 6871 Views
  • 48 replies
  • 6 likes
  • Other
  • 6871 Views
  • 48 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19052 Views
  • 9 replies
  • 2 likes
  • Other
  • 19052 Views
  • 9 replies
  • 2 likes

How do I return my Home, Library,etc bar to its original position?

PlanFree DeviceAmazon Kindle My Question or Issue:Hey, I was on my spotify interface earlier and I think I may have touched something, because my taskbar (Home, Library, Search) changed from being at the bottom of the screen to the side. I looked in ...

  • Visitor
  •   Plan Free   Device Amazon Kindle   My Question or Issue: Hey, I was on my spotify interface earlier and I think I may have touched something, because my taskbar (Home, Librar...
  • 293 Views
  • 0 replies
  • 0 likes
  • Other
  • 293 Views
  • 0 replies
  • 0 likes

Search

Hello!When I search on Spotify my search is overloaded with podcasts instead of music, even if I search a super popular artist such as drake, the majority of the results(and even the first result) are podcast episodes. This only started happening in ...

  • Visitor
  • Hello! When I search on Spotify my search is overloaded with podcasts instead of music, even if I search a super popular artist such as drake, the majority of the results(and even the first result) ...
  • Billy-J
  • Spotify Star
  • 388 Views
  • 1 replies
  • 0 likes
  • Other
  • 388 Views
  • 1 replies
  • 0 likes

Where I Can See My Rewards

Hi, So I wanted to know if there is a way to see my rewards? Or is that only for the official "Rock Stars" and not the "Rising Stars" yet? Also, when do you get to leave the "Rising Star" Stage and go to the "Rock Star" Stage? Just wondering and curi...

  • Composer
  • Hi,    So I wanted to know if there is a way to see my rewards? Or is that only for the official "Rock Stars" and not the "Rising Stars" yet? Also, when do you get to leave the "Rising St...
  • Billy-J
  • Spotify Star
  • 589 Views
  • 1 replies
  • 0 likes
  • Other
  • 589 Views
  • 1 replies
  • 0 likes

[All Platforms][Other][Missing I18N] Missing i18n in renewal mail: Family_Premium_V2

Hi, I just re-enabled Spotify premium before the canceled period ran out.The header in the email contained what I assume is an i18n key indicating that there are missing translations. The key is: Family_Premium_V2Language is german. I've originally t...

  • Newbie
  • Hi,   I just re-enabled Spotify premium before the canceled period ran out. The header in the email contained what I assume is an i18n key indicating that there are missing translations. &...
  • 295 Views
  • 0 replies
  • 0 likes
  • All Platforms
    Other
  • 295 Views
  • 0 replies
  • 0 likes

Spotify for Galaxy Watch in Russian Galaxy Store

PlanPremiumCountryRussiaDeviceSamsung Galaxy WatchOperating SystemTizen 4.0.0.7 My Question or IssueToday Spotify came to Russia! I've been waiting for it so much! I've found Spotify app in Google Play store, but I can't find Spotify app in Samsung G...

  • Visitor
  • Plan Premium Country Russia Device Samsung Galaxy Watch Operating System Tizen 4.0.0.7   My Question or Issue Today Spotify came to Russia! I've been waiting for it so much! I've found...
  • miharek
  • Casual Listener
  • 2203 Views
  • 4 replies
  • 7 likes
  • Connect
    music
    Samsung
  • 2203 Views
  • 4 replies
  • 7 likes

Spotify visualizer comming soon?..

Beste Spotify; Ik heb ontdekt dat het onmogelijk is om een ​​goede visualizer te vinden die werkt met Spotify. Ik las ook dat je op genoeg likes wacht als iemand een idee had voor de ideeënbox. Maar! Ik zag dat iemand 2000 likes kreeg door een visual...

  • Visitor
  • Beste Spotify; Ik heb ontdekt dat het onmogelijk is om een ​​goede visualizer te vinden die werkt met Spotify. Ik las ook dat je op genoeg likes wacht als iemand een idee had voor de ideeënbox. Maar!...
  • EthanS1
  • Community Legend
  • 1086 Views
  • 1 replies
  • 1 likes
  • 1086 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Liked songs and genres

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue it would be an awesome idea to be able to have different tabs under liked songs that are div...

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Alex
  • Spotify Legend
  • 1305 Views
  • 1 replies
  • 1 likes
  • music
    Other
  • 1305 Views
  • 1 replies
  • 1 likes

Bug

When I when I search Mohammad Rafi in spotify and after that when I click on Mohammed Rafi my app get auto close in my realme 3 pro

  • Visitor
  • When I when I search Mohammad Rafi in spotify and after that when I click on Mohammed Rafi my app get auto close in my realme 3 pro  
  • 400 Views
  • 0 replies
  • 0 likes
  • 400 Views
  • 0 replies
  • 0 likes

[All Platforms][Playlists] Japanese lyrics

The Japanese lyrics for some Japanese songs are not authentic Japanese (I.e. Should not contain simplified chinese words) . Would appreciate if you could update the words. Thank you.

  • Visitor
  • The Japanese lyrics for some Japanese songs are not authentic Japanese (I.e. Should not contain simplified chinese words) . Would appreciate if you could update the words. Thank you.
  • 373 Views
  • 0 replies
  • 0 likes
  • All Platforms
    Playlists
  • 373 Views
  • 0 replies
  • 0 likes

Superuser Contribution Why did Cartel get removed from spotify?

Hello, why did Cartel and it's members' profiles and songs get removed from Spotify?(I'm talking about this Cartel https://open.spotify.com/album/3BlPzzq4eYuDuh9vblDP66 ) I'd love to get a real answer instead of a copy paste, thanks.

  • Casual Listener
  • Hello, why did Cartel and it's members' profiles and songs get removed from Spotify? (I'm talking about this Cartel https://open.spotify.com/album/3BlPzzq4eYuDuh9vblDP66 )  I'd love to ge...
  • Kilchoman91
  • Visitor
  • 1301 Views
  • 2 replies
  • 2 likes
  • music
    Other
  • 1301 Views
  • 2 replies
  • 2 likes

[All Platforms][Playlists] improve algorithm to match african music

Good day.Not sure I'd call this an idea, its more of a concern. But I thought I'd post it here anyways instead of using your support email where I'll receive a generic response. Your matching algorithm and capabilities when it comes to African music ...

  • Casual Listener
  • Good day. Not sure I'd call this an idea, its more of a concern. But I thought I'd post it here anyways instead of using your support email where I'll receive a generic response.   Your match...
  • Luan
  • Spotify Star
  • 331 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Playlists
  • 331 Views
  • 1 replies
  • 0 likes

Solved!! Issue I found about an artist’s profile (check body for more info)

FreeCountryAustraliaDeviceiPad 5Operating SystemiOS 13.5.1 My Question or IssueHello! I found a cool song called Sunbut when I went on the artist’s profile it said they haven’t made any songs. (https://open.spotify.com/album/6tHCk9BWwFTiT7FfTYYoxi)(h...

  • Regular
  • Free Country Australia Device iPad 5 Operating System iOS 13.5.1   My Question or Issue Hello! I found a cool song called Sun but when I went on the artist’s profile it said they haven...
  • StickyLegend
  • Regular
  • 1496 Views
  • 4 replies
  • 0 likes
  • Other
  • 1496 Views
  • 4 replies
  • 0 likes

Liked songs not appearing as liked

PlanFreeCountry DeviceAcer laptopOperating SystemWindows 10 My Question or IssueI am using the web player on Firefox. If I go to my liked songs playlist and play the songs, the green heart at the bottom left isn't filled in. If I right click on the s...

  • Casual Listener
  • Plan Free Country   Device Acer laptop Operating System Windows 10   My Question or Issue I am using the web player on Firefox. If I go to my liked songs playlist and play the son...
  • kimir97
  • Casual Listener
  • 1225 Views
  • 6 replies
  • 1 likes
  • Other
  • 1225 Views
  • 6 replies
  • 1 likes

Solved!!Superuser Contribution [Radio] Create New Station button missing

PlanPremiumCountryUSAPlatformWindows 10 On the Radio screen, I used to be able to create a new station by clicking the Create New Station button, as described here in the documentation. But that button has disappeared from the page, and there does no...

  • Casual Listener
  • Plan Premium Country USA Platform Windows 10   On the Radio screen, I used to be able to create a new station by clicking the Create New Station button, as described here in the documenta...
  • aak6yjk-_r05
  • Newbie
  • 32357 Views
  • 79 replies
  • 214 likes
  • 32357 Views
  • 79 replies
  • 214 likes

Can't remove greyed out song from Favorites

PlanFreeCountry USOperating SystemWindows 10 My Question or Issue I have a lot of songs in my saved favorites that are apparently not available on Spotify so they show up as greyed out. The problem is, selecting the heart icon to try to remove the tr...

  • Regular
  •   Plan Free Country  US Operating System Windows 10   My Question or Issue  I have a lot of songs in my saved favorites that are apparently not available on Spotify so th...
  • odoggyfresh
  • Regular
  • 1841 Views
  • 1 replies
  • 1 likes
  • music
    Other
  • 1841 Views
  • 1 replies
  • 1 likes

Notifications for Posts I Made

How do I get notifications for the posts I made? Is there an option to automatically subscribe to all the posts I make?

  • Composer
  • How do I get notifications for the posts I made? Is there an option to automatically subscribe to all the posts I make? 
  • YulTheWizard
  • Composer
  • 823 Views
  • 2 replies
  • 0 likes
  • Other
  • 823 Views
  • 2 replies
  • 0 likes

Post Automatically Became a Solution

So, I had a question. Anyways, someone answered it and it immediately became a solution. However, I never made it a solution.

  • Composer
  • So, I had a question. Anyways, someone answered it and it immediately became a solution. However, I never made it a solution. 
  • 312 Views
  • 0 replies
  • 0 likes
  • Other
  • 312 Views
  • 0 replies
  • 0 likes

1 month badge

I don't know if the badge still exists... anyways, I've been a member of a month (more than one month) and I haven't gotten the badge...

  • Composer
  • I don't know if the badge still exists... anyways, I've been a member of a month (more than one month) and I haven't gotten the badge... 
  • EthanS1
  • Community Legend
  • 2269 Views
  • 1 replies
  • 0 likes
  • Other
  • 2269 Views
  • 1 replies
  • 0 likes

Spotify Plugins and Marketplace

Wnat to increase margins spotify, allow more 3rd party development. Create a market place within app for 3rd party plugins and services ie lyrics, new user interface addons for music player, etc. Control the marketplace by closely vetting premium plu...

  • Casual Listener
  • Wnat to increase margins spotify, allow more 3rd party development.  Create a market place within app for 3rd party plugins and services ie lyrics, new user interface addons for music player, et...
  • dcampagne
  • Newbie
  • 8995 Views
  • 4 replies
  • 6 likes
  • Mac
    Web Player
    Windows
  • 8995 Views
  • 4 replies
  • 6 likes