Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • Covenantbirmingham
  • Visitor
  • 3733 Views
  • 28 replies
  • 6 likes
  • Other
  • 3733 Views
  • 28 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 18261 Views
  • 8 replies
  • 2 likes
  • Other
  • 18261 Views
  • 8 replies
  • 2 likes

Spotify play counts when using Sonos

I have noticed that when I use Sonos to stream music from Spotify, those songs do not appear in my Spotify music history.Are those streams still being recorded by Spotify (so that artists are still being paid for the streams)? If so, is it possible t...

  • Newbie
  • I have noticed that when I use Sonos to stream music from Spotify, those songs do not appear in my Spotify music history. Are those streams still being recorded by Spotify (so that artists are sti...
  • buzzybee43
  • Newbie
  • 980 Views
  • 1 replies
  • 1 likes
  • 980 Views
  • 1 replies
  • 1 likes

Spotify will not shuffle

Me and my partner recently upgraded to premium but our music has stopped shuffling. We usually connect from desktop/mobile to PS4 but no matter which platform we listen from, it stops shuffling anyway. After every song we have to press the shuffle bu...

  • Casual Listener
  • Me and my partner recently upgraded to premium but our music has stopped shuffling. We usually connect from desktop/mobile to PS4 but no matter which platform we listen from, it stops shuffling anywa...
  • SincereSix
  • Newbie
  • 1252 Views
  • 1 replies
  • 1 likes
  • PlayStation
    Sony
    WD
  • 1252 Views
  • 1 replies
  • 1 likes

Superuser Contribution Sonos not appearing on Spotify connect

PlanPremiumCountry UKDeviceSonos1Operating SystemSonos My Question or Issue Sonos not appearing in Spotify connect despite being able to play music from my account if i use the Sonos App.

  • Music Fan
  • Plan Premium Country  UK Device Sonos1 Operating System Sonos   My Question or Issue  Sonos not appearing in Spotify connect despite being able to play music from my account ...
  • Jemi
  • Spotify Legend
  • 57888 Views
  • 15 replies
  • 6 likes
  • Connect
  • 57888 Views
  • 15 replies
  • 6 likes

Solved!! Yamaha MusicCast issue with some songs

Hello, For around a couple of weeks now certain songs won't play on my Yamaha TX-V581. Songs with the issue include:Comet Gain - You can hide your love foreverJust Blankets - PolydactylSonder Bombs - Shitty Boyfriend Once they break they seem to stay...

  • Casual Listener
  • Hello,   For around a couple of weeks now certain songs won't play on my Yamaha TX-V581. Songs with the issue include: Comet Gain - You can hide your love forever Just Blankets - Polyda...
  • gazwald
  • Casual Listener
  • 2197 Views
  • 4 replies
  • 1 likes
  • Other
  • 2197 Views
  • 4 replies
  • 1 likes

Solved!! Where did yuzu go?

I was wondering why yuzu is no longer available on spotify, i can see the remnants of a (yuzu) playlist, but when i click it I get the flag and the statement “This playlist is currently empty”. Are they no longer in a contract with Spotify? iphone 7

  • Newbie
  • I was wondering why yuzu is no longer available on spotify, i can see the remnants of a (yuzu) playlist, but when i click it I get the flag and the statement “This playlist is currently empty”. Are t...
  • Maxim
  • Spotify Star
  • 8321 Views
  • 1 replies
  • 0 likes
  • music
  • 8321 Views
  • 1 replies
  • 0 likes

Transferring downloaded content?

PlanPremiumCountry Samsung Galaxy 9Operating SystemAndroid Oreo My Question or Issue My son who uses spotify has recently expresses an interest in having an old cassette walkman. Is it legal to copy content downloaded from spotify over to cassette? T...

  • Newbie
  • Plan Premium Country  Samsung Galaxy 9 Operating SystemAndroid Oreo   My Question or Issue  My son who uses spotify has recently expresses an interest in having an old cass...
  • Maxim
  • Spotify Star
  • 321 Views
  • 1 replies
  • 0 likes
  • Other
  • 321 Views
  • 1 replies
  • 0 likes

Solved!! Daily Mix playlists don't play

My daily mix playlists, all six of them, have all their songs grayed out. They don't show any songs as ready to play. How can I fix this? Thanks.

  • Roadie
  • My daily mix playlists, all six of them, have all their songs grayed out. They don't show any songs as ready to play.   How can I fix this?   Thanks.
  • OneByBoo
  • Roadie
  • 1205 Views
  • 4 replies
  • 0 likes
  • metal
    Pop
    rock
  • 1205 Views
  • 4 replies
  • 0 likes

Spotify not linking with google home mini

Im a spotify premium user and everytime I try to link it with my google home, it does not work. I click 'agree' and then get stuck on this screen (screenshot below)Could anyone help out please as its quite annoying.

  • Newbie
  • Im a spotify premium user and everytime I try to link it with my google home, it does not work. I click 'agree' and then get stuck on this screen (screenshot below) Could anyone help out please as i...
  • neri102xd
  • Casual Listener
  • 1821 Views
  • 3 replies
  • 3 likes
  • music
  • 1821 Views
  • 3 replies
  • 3 likes

My music is not listed on Instagram Music Sticker

[I'm not sure this is the correct section, but I'm sure that this kind of topic doesn't exists on this community] Hy Community Instagram has a nice feature, a sticker on instagram stories designed to play a background music from Spotify. There are ev...

  • Newbie
  •      [I'm not sure this is the correct section, but I'm sure that this kind of topic doesn't exists on this community]   Hy Community   Instagram has a nice feature, a ...
  • 4455 Views
  • 0 replies
  • 3 likes
  • music
  • 4455 Views
  • 0 replies
  • 3 likes

Songs being removed from my playlist?

PlanFreeCountry USADevice(Multiple)Operating System(Multiple) My Question or Issue So I have this one really big playlist and I’ve basically been putting everything I listen to in it but it seem like after a while songs I’ve put in there are getting ...

  • Casual Listener
  • Plan Free Country  USA Device (Multiple) Operating System (Multiple)   My Question or Issue  So I have this one really big playlist and I’ve basically been putting everything...
  • Keanu_C
  • Community Legend
  • 362 Views
  • 1 replies
  • 0 likes
  • music
  • 362 Views
  • 1 replies
  • 0 likes

Too Many Tabs, but in Error

I have a problem.. Every time I try to log into the web player I'm greeted with So you've discovered the tab limit... You've got too many tabs open. Close this one and continue listening.However I don't have any other tabs open anywhere. Running on W...

  • Newbie
  • I have a problem..  Every time I try to log into the web player I'm greeted with  So you've discovered the tab limit... You've got too many tabs open. Close this one and continue listenin...
  • cvi-dj0xn_r0b
  • Casual Listener
  • 11615 Views
  • 21 replies
  • 14 likes
  • Other
  • 11615 Views
  • 21 replies
  • 14 likes

Shuffle Play Turns Off in car BT

Plan PremiumFree/PremiumCountry US Device iPhone XS Max Operating System iOS 12.1.1(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue: Right after I downloaded the last Spotify update on my iPhone - v8.4.79.933 - the Shuffle function turns ...

  • Newbie
  • Plan Premium Free/Premium Country US   Device iPhone XS Max   Operating System iOS 12.1.1 (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue:  Right afte...
  • 377 Views
  • 0 replies
  • 0 likes
  • Other
  • 377 Views
  • 0 replies
  • 0 likes

Re: Cannot find Spotify App in Amazon App Store for Kindle Fire

I'm having the same problem - I can find the Spotify app on Amazon but it says that my Kindle Fire is incompatible. Is there a way to get around this?

  • Casual Listener
  • I'm having the same problem - I can find the Spotify app on Amazon but it says that my Kindle Fire is incompatible. Is there a way to get around this?
  • Peter
  • Spotify Legend
  • 2232 Views
  • 1 replies
  • 0 likes
  • 2232 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify for Galaxy Watch keep asking for premium upgrade

Hi, I just downloaded Spotify for Galaxy Watch. When I logged in to my account, the apps on the phone keep asking me to upgrade my account to premium while I am a premium user myself. In result, I cannot even log in to my Spotify account in Galaxy Wa...

  • Newbie
  • Hi,  I just downloaded Spotify for Galaxy Watch. When I logged in to my account, the apps on the phone keep asking me to upgrade my account to premium while I am a premium user myself. In resul...
  • Peter
  • Spotify Legend
  • 1061 Views
  • 1 replies
  • 1 likes
  • 1061 Views
  • 1 replies
  • 1 likes

Songs keep going missing

Look, recently 2 of my favourite songs have gone missing. First was “Strawberries and Ciggarettes” - Troye Sivan. And second just today “Mia Khalifa Diss Track” - iLOVEFRiDAY. I understand Spotify has to agree with the label but these songs have been...

  • Music Fan
  • Look, recently 2 of my favourite songs have gone missing. First was “Strawberries and Ciggarettes” - Troye Sivan. And second just today “Mia Khalifa Diss Track” - iLOVEFRiDAY. I understand Spoti...
  • supergirl558824
  • Music Fan
  • 6603 Views
  • 4 replies
  • 27 likes
  • music
  • 6603 Views
  • 4 replies
  • 27 likes

Spotify Connect on Raumfeld Stereo M: Playlist always starts from the beginning

PlanPremiumCountryGermanyDeviceLenovo V-320, Raumfeld Stereo MOperating SystemWindows 10 My Question or Issue I'm using Spotify on Raumfeld Stereo M via Spotify Connect. Since a few weeks, the selected playlist plays two or three tracks and then alwa...

  • Newbie
  • Plan Premium Country Germany Device Lenovo V-320, Raumfeld Stereo M Operating System Windows 10   My Question or Issue  I'm using Spotify on Raumfeld Stereo M via Spotif...
  • 273 Views
  • 0 replies
  • 0 likes
  • Connect
    Other
  • 273 Views
  • 0 replies
  • 0 likes

Little to no Chromebook support! Can't select multiple songs on app nor web player!

Hello, I am a premium user and finding it to be a waste of money with the lack of Chromebook/Chrome OS support. One heavy issue is the inabilty to select and drag multiple songs into a new playlist. you mean to tell me Spotify expects Chromebook user...

  • Newbie
  • Hello,    I am a premium user and finding it to be a waste of money with the lack of Chromebook/Chrome OS support.    One heavy issue is the inabilty to select and drag multip...
  • 1143 Views
  • 0 replies
  • 24 likes
  • Other
  • 1143 Views
  • 0 replies
  • 24 likes

Album I'd like to listen to appears to not be availible in my country, but I havet it on CD

PlanPremiumCountry PolandMy Question or Issue I'd like to listen to Fables of the Sleepless Empire by Unexpect, but it appears to be not availible in my country. I have bought their CD. Can I somehow open this CD with Spotify to proove that I have li...

  • Newbie
  • Plan Premium Country  Poland My Question or Issue  I'd like to listen to Fables of the Sleepless Empire by Unexpect, but it appears to be not availible in my country. I have bought the...
  • NitinJain
  • Regular
  • 546 Views
  • 1 replies
  • 1 likes
  • music
  • 546 Views
  • 1 replies
  • 1 likes