Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!
My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...
Newbie
61765 Views
7 replies
4 likes
Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...
PlanFreeCountry SpainDeviceA computerOperating SystemWindows 7 My Question or IssueThe web player give me the message in the image when I try to use it (An error has occurred. Somehing hasn't gone as it should. Try reloading the page.)I've reloaded t...
Plan Free Country Spain Device A computer Operating System Windows 7 My Question or Issue The web player give me the message in the image when I try to use it (An error has o...
Spotify Legend
2038 Views
4 replies
0 likes
PlanPremiumCountry United KingdomDeviceIphone xOperating System(iOS 12.1.4 My Question or Issue I'm having trouble linking my new premium account to my alexa via the app.I'm selecting, settings, music, link new service. But when i click on the spotif...
Plan Premium Country United Kingdom Device Iphone x Operating System (iOS 12.1.4 My Question or Issue I'm having trouble linking my new premium account to my alexa via th...
Spotify Legend
386 Views
1 replies
0 likes
PlanPremiumCountryUS DeviceWindows 7Operating SystemWindows 7 My Question or Issue I have just switch to the newest comcast router and can no longer see songs on Spotify from my computer. My guess is it has to do with some gateway settings. On my pho...
Plan Premium Country US Device Windows 7 Operating System Windows 7 My Question or Issue I have just switch to the newest comcast router and can no longer see songs on Sp...
Spotify Legend
2352 Views
3 replies
0 likes
PlanFree/PremiumCountry TurkeyDevice NoOperating System(Windows 7) My Question or IssueBu çalma listesi boş diyor. (Önceden böyle bir sorunum yoktu fakat sonralardan olmaya başladı.) Spotify'i sildim ve yükledim, güncel sürümünü.(Tam 6 kez) Bütün olu...
Plan Free/Premium Country Turkey Device No Operating System (Windows 7) My Question or Issue Bu çalma listesi boş diyor. (Önceden böyle bir sorunum yoktu fakat sonralarda...
Newbie
21232 Views
13 replies
5 likes
Plan PremiumCountry US Device: Motorola Moto G5Operating System: Android 8.1.0 (I also have Spotify for PC but I've not tried this bug from it yet) This is an issue with Spotify Connect. I use SC for two contexts:* Phone to my Sonos Connect (I contro...
Plan Premium Country US Device: Motorola Moto G5 Operating System: Android 8.1.0 (I also have Spotify for PC but I've not tried this bug from it yet) This is an issue ...
Newbie
4702 Views
12 replies
1 likes
Hi guys, I used my mom's Google Home once to play music from my Spotify while visiting. I don't live with her, so I don't use the Google Home at all, and no matter how many times I tell Spotify to forget that device, EVERY TIME someone in my family t...
Hi guys, I used my mom's Google Home once to play music from my Spotify while visiting. I don't live with her, so I don't use the Google Home at all, and no matter how many times I te...
Spotify Legend
36672 Views
1 replies
6 likes
I'm creating playlists programatically and I was wondering about the limits. I read that only 10.000 Songs can be saved to one playlist/all playlists together. Can anyone clearify this for me? How many songs can one playlist contain? Does this includ...
I'm creating playlists programatically and I was wondering about the limits. I read that only 10.000 Songs can be saved to one playlist/all playlists together. Can anyone clearify this for me? How ma...
Spotify Legend
38652 Views
1 replies
2 likes
I am using Android 7.1.1, Chromecast video 3rd gen and Chromecast mini's and have the lastest free version of Spotify, everything works but the shuffle feature. If I am casting the shuffle feature will disappear after changing a couple of playlists ?...
I am using Android 7.1.1, Chromecast video 3rd gen and Chromecast mini's and have the lastest free version of Spotify, everything works but the shuffle feature. If I am casting the shuff...
Spotify Legend
436 Views
1 replies
0 likes
Hello,I'm using a combo of the web player and the chrome app on my Chromebook. Each time I play a song, it seems like its playing but no sound is coming out. The volume on both the computer and the web player are at maximum. Then when I click the vol...
Hello, I'm using a combo of the web player and the chrome app on my Chromebook. Each time I play a song, it seems like its playing but no sound is coming out. The volume on both the computer...
Casual Listener
2541 Views
4 replies
0 likes
Hey, I'm 99% sure my account was hacked and was being used to bot for listnens. I've forced log out on all devices and changed my password. Just curious if I should report this to somewhere.I can get a list of the artists in the three playlist my acc...
Hey, I'm 99% sure my account was hacked and was being used to bot for listnens. I've forced log out on all devices and changed my password. Just curious if I should report this to somewhere. ...
Community Legend
948 Views
1 replies
0 likes
PlanPremiumCountryBrasil DeviceWeb playerOperating SystemUbuntu distroMy Question or IssueI'm listening to a playlist and when I click on a given music of this playlist, it plays another one, not the one I clicked. I recorded an video so you guys can...
Plan Premium Country Brasil Device Web player Operating System Ubuntu distro My Question or Issue I'm listening to a playlist and when I click on a given music of this playlist, it pla...
Spotify Legend
2930 Views
3 replies
0 likes
I am a UK Amazon Echo user and Spotify subscriber. My usual Amazon.co.uk account does not allow me to specifiy Spotify as the default music server. This layla.amazon account does activate the radio buttons. Does anyone know the difference made by sta...
I am a UK Amazon Echo user and Spotify subscriber. My usual Amazon.co.uk account does not allow me to specifiy Spotify as the default music server. This layla.amazon account does activate th...
468 Views
0 replies
0 likes
PlanPremiumCountry ItalyDeviceFord SYNCOperating SystemiOS 12.1.4 My Question or IssueGood morning,I'm a Premium user and I have some Spotify bluetooth connection problems. When I connect my iPhone 7 bluetooth with the SYNC of my Ford Fiesta 2015 and...
Plan Premium Country Italy Device Ford SYNC Operating System iOS 12.1.4 My Question or Issue Good morning, I'm a Premium user and I have some Spotify bluetooth...
1483 Views
0 replies
0 likes
This is something I’ve been wondering for a long time now – I’ve reported many songs/albums on Spotify for typos, incorrect album ordering, etc. and they are never fixed. I have emails showing reports I’ve submitted from 2015 that are still not fixed...
This is something I’ve been wondering for a long time now – I’ve reported many songs/albums on Spotify for typos, incorrect album ordering, etc. and they are never fixed. I have emails showing report...
Spotify Legend
1065 Views
1 replies
1 likes
My Question or IssueFor some reason I can't access my stats anymore. Spotifywrapped.com just redirects to https://open.spotify.com/genre/2018-page. Is there any way to see how many minutes I listened to music last year or any of the other stats?
My Question or Issue For some reason I can't access my stats anymore. Spotifywrapped.com just redirects to https://open.spotify.com/genre/2018-page. Is there any way to see how ...
Community Legend
3206 Views
1 replies
0 likes
I use the Premium account in Spotify Windows, after some songs can't play and reading some guild I decided to delete everything and install Spotify again, but this time all songs can't play, even in the website of this PC, other devices also OK but t...
I use the Premium account in Spotify Windows, after some songs can't play and reading some guild I decided to delete everything and install Spotify again, but this time all songs can't p...
Newbie
1913 Views
4 replies
1 likes
Hi, yesterday i wash maching my app fo love in the link in facebook and there was a conection issue and the browser showme all the content of the config file in the server, i can see the passwords, ip data bases aws pass etc and i want to report it i...
Hi, yesterday i wash maching my app fo love in the link in facebook and there was a conection issue and the browser showme all the content of the config file in the server, i can see the passwords, i...
Spotify Legend
484 Views
1 replies
0 likes
Is it still possible to see my Spotify 2018 Analytics/Statistics.If I used the Spotify Wrapped Link, it show me only 2 Playlist, with my top Tracks, and other unlisten music. So is that still possible? Or not anymore Nochmal in Deutsch:Kann ich meine...
Is it still possible to see my Spotify 2018 Analytics/Statistics. If I used the Spotify Wrapped Link, it show me only 2 Playlist, with my top Tracks, and other unlisten music. So is that still possi...
Community Legend
1768 Views
1 replies
0 likes
Premium FamilyMy Question or Issue Hi there,I am looking for a way to wake-up with Spotify without using a Smartphone.My problem is the following : I am a firefighter and I'm often called at night. I take my smartphone with me wich leaves my wife wit...
Premium Family My Question or Issue Hi there, I am looking for a way to wake-up with Spotify without using a Smartphone. My problem is the following : I am a firefighter and I'm often calle...
Casual Listener
6110 Views
4 replies
0 likes
PlanPremiumCountryGermany DeviceSky Go My Question or IssueHow can I change the sound quality in the Spotify app on my Sky Go receiver? I can't find a menu item there for this setting. GreetingRolf
Plan Premium Country Germany Device Sky Go My Question or Issue How can I change the sound quality in the Spotify app on my Sky Go receiver? I can't find a menu item ther...
Community Legend
867 Views
1 replies
0 likes
