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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

55837 Views

7 replies

4 likes

  • 55837 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

unicornio575

Visitor

37372 Views

209 replies

18 likes

Other
  • 37372 Views
  • 209 replies
  • 18 likes

Daily Mix Looking At Skipped Songs? Generating Additional Mixes Stuck On A Genre?

PlanPremium My Question or IssueRight now I have 6 Daily Mixes, covering 2-3 genres, and correlating to maybe 15% of my saved songs. Looking back on what I've been listening to lately, I feel like the mixes are all leaning closer to the songs I've be...

Music Fan

Plan Premium     My Question or Issue Right now I have 6 Daily Mixes, covering 2-3 genres, and correlating to maybe 15% of my saved songs.   Looking back on what ...

737 Views

0 replies

0 likes

Other
  • 737 Views
  • 0 replies
  • 0 likes

Car Player

Hello Since the last upgrade to 8.4.74 I can play music in my car (Skoda Oktavia 2015) over USB. The car has not the CarPlay feature as the newer have. It’s just USB. If the IPhone is connected over USB In the display all the track information are vi...

Newbie

Hello  Since the last upgrade to 8.4.74 I can play music in my car (Skoda Oktavia 2015) over USB. The car has not the CarPlay feature as the newer have. It’s just USB.   If the IPhone is...

436 Views

0 replies

0 likes

Connect
Music
  • 436 Views
  • 0 replies
  • 0 likes

Why isn't my podcast uploading from Podbean?

My Question or Issue My podcast is taking over an hour to upload from Podbean to Spotify which isn't normal. It is already on every other platform.

Newbie

    My Question or Issue  My podcast is taking over an hour to upload from Podbean to Spotify which isn't normal. It is already on every other platform.

809 Views

0 replies

0 likes

Other
  • 809 Views
  • 0 replies
  • 0 likes

Problem playing my playlists on Amazon Echo 2

Plan: Premium (Family)Country: UK Device: Amazon Echo 2 I'm trying to play my playlist on Spotify using Alexa voice commands, but it can't find playlist not published by 'Spotify'. Case 1: I have a playlist called "Piano", and when I say 'Alexa, play...

Casual Listener

Plan: Premium (Family) Country: UK  Device:  Amazon Echo 2   I'm trying to play my playlist on Spotify using Alexa voice commands, but it can't find playlist not pub...

davidmorenomad

Casual Listener

3904 Views

2 replies

1 likes

Other
  • 3904 Views
  • 2 replies
  • 1 likes

Superuser Contribution Discovery Weekly List is not Updating after several Weeks of Spotify Usage

Hi,my "Your Discovery Weekly" Playlist is not updating on Mondays as it should.While my account is a bit older I use Spotify regulary since approx 2 month and am a premium Member since 3 weeks. What can I do to ensure the List is updated weekly ? Sim...

Newbie

Hi, my "Your Discovery Weekly" Playlist is not updating on Mondays as it should. While my account is a bit older I use Spotify regulary since approx 2 month and am a premium Member since 3 weeks. ...

Katerina

Spotify Legend

499 Views

1 replies

0 likes

Other
  • 499 Views
  • 1 replies
  • 0 likes

[Web Player][Music] Web Player - Skips songs partway through

Hey Spotify, Recently while using the web player I've began to notice that certain songs cannot be played completely, and cut out at a certain point and do not skip to the next playable section, but instead just end. I suspect this has something to d...

Newbie

Hey Spotify,   Recently while using the web player I've began to notice that certain songs cannot be played completely, and cut out at a certain point and do not skip to the next playable sect...

398 Views

0 replies

0 likes

Music
Web Player
  • 398 Views
  • 0 replies
  • 0 likes

Superuser Contribution Don't have Discover Weekly playlist

- Subscription: premium through family plan- The account is registered in Mexico- 4 weeks using Spotify, tons of songs and albums "saved", daily listening I have checked:- under "Playlists"- under "Browse"- Directly searching for "Discover Weekly" in...

Newbie

- Subscription: premium through family plan - The account is registered in Mexico - 4 weeks using Spotify, tons of songs and albums "saved", daily listening   I have checked: - under "Playl...

Daisy

Spotify Legend

1878 Views

1 replies

0 likes

Other
  • 1878 Views
  • 1 replies
  • 0 likes

Superuser Contribution Que comience la radio de la playlist automáticamente

Buenas noches! Antes yo era feliz! Se acababa la reproducción de una playlist y automáticamente se reproducía la radio de esta playlist, era feliz, conocía nuevos grupos y la música sonaba infinitamente, era feliz. Qué ha pasado? Ya no soy feliz! Me ...

Newbie

      Buenas noches!   Antes yo era feliz! Se acababa la reproducción de una playlist y automáticamente se reproducía la radio de esta playlist, era feliz, conocía nuevos gru...

Jemi

Spotify Legend

1025 Views

1 replies

0 likes

Music
  • 1025 Views
  • 1 replies
  • 0 likes

Streambeet

I heard from indie band guru (a seemingly reputable source) that the company "Streambeet" is supposedly a way to pay for actual listeners that doesn't use bots/click farms, but I also don't know if there's a way to verify other than with Spotify Dire...

Newbie

I heard from indie band guru (a seemingly reputable source) that the company "Streambeet" is supposedly a way to pay for actual listeners that doesn't use bots/click farms, but I also don't know if t...

924 Views

0 replies

2 likes

Other
  • 924 Views
  • 0 replies
  • 2 likes

Spotify Gear S3 Bugs

Plan:Premium Device:Samsung Gear S3 Frontier & Samsung Galaxy S7 edgeOperating System:Tizen 3.0.0.2 & Android 8.0App Version:1.2.1 & 8.4.74.463 My Question or Issue: Hey guys, some days ago I got the Gear S3 to replace my Smart Watch 3. The main reas...

Newbie

Plan: Premium   Device: Samsung Gear S3 Frontier & Samsung Galaxy S7 edge Operating System: Tizen 3.0.0.2 & Android 8.0 App Version: 1.2.1 & 8.4.74.463   My Question o...

991 Views

0 replies

4 likes

Samsung
  • 991 Views
  • 0 replies
  • 4 likes

Superuser Contribution Local files on TV?

PlanPremiumCountry AustriaDeviceAmazon Fire TV StickOperating SystemAmazon Fire TV Stick My Question or Issue I was wondering if it's possible to add local files to a playlist from a pc and somehow synchronize these with the Spotify app on Fire TV St...

Newbie

Plan Premium Country  Austria Device Amazon Fire TV Stick Operating System Amazon Fire TV Stick   My Question or Issue   I was wondering if it's possible to add local files ...

Jemi

Spotify Legend

5467 Views

1 replies

3 likes

Other
  • 5467 Views
  • 1 replies
  • 3 likes

Spotify in Firefox Doesn't work

This problem has come up before, but remains unsolved. Web Player does not play anything in Firefox 62.0.3, but does in Chrome. OS is macOS 10.12.6. How is it possible that this is still a problem?

Regular

This problem has come up before, but remains unsolved. Web Player does not play anything in Firefox 62.0.3, but does in Chrome. OS is macOS 10.12.6.   How is it possible that this is still a p...

Nico

Community Legend

584 Views

1 replies

0 likes

Music
Other
  • 584 Views
  • 1 replies
  • 0 likes

Graduates and Internships

Does Spotify limit internships to only current students? I graduated last year and I plan to attend grad school next fall; however, I’d also like the opportunity to intern with Spotify to get some experience within the music business since it’s my dr...

Newbie

Does Spotify limit internships to only current students? I graduated last year and I plan to attend grad school next fall; however, I’d also like the opportunity to intern with Spotify to get some ex...

731 Views

0 replies

0 likes

  • 731 Views
  • 0 replies
  • 0 likes

unable to play music

PlanFreeCountry HungaryDevice Operating System My Question or Issue My account failed to play music on any device (pc, laptop, mobile). I tried to log out, checked the connection, tried basically everything what's in the list on the support page. My ...

Newbie

Plan Free Country  Hungary Device   Operating System     My Question or Issue  My account failed to play music on any device (pc, laptop, mobile). I tried to log ou...

Nico

Community Legend

299 Views

1 replies

0 likes

Music
  • 299 Views
  • 1 replies
  • 0 likes

Two Artists with the Same Name

There are two artists on spotify with the same name; one is the Kpop group "SEVENTEEN", while the other is an indie producer, "seventeen" (soundcloud.com/danilosmos). Somehow, the latter's music appears on SEVENTEEN's artist page, which has caused a ...

Casual Listener

There are two artists on spotify with the same name; one is the Kpop group "SEVENTEEN", while the other is an indie producer, "seventeen" (soundcloud.com/danilosmos). Somehow, the latter's music appe...

484 Views

0 replies

0 likes

Other
  • 484 Views
  • 0 replies
  • 0 likes

All songs stop after 9 seconds

I have been using the Spotify web player just fine for months on Chrome and now all of a sudden songs only play for 9 seconds. My browser is up to date and nothing else has changed but how long I can play a song. How do you fix this problem? I am usi...

Newbie

I have been using the Spotify web player just fine for months on Chrome and now all of a sudden songs only play for 9 seconds. My browser is up to date and nothing else has changed but how long I can...

Nico

Community Legend

1164 Views

1 replies

2 likes

Music
  • 1164 Views
  • 1 replies
  • 2 likes

Spotify Connect & auto-play music (after playlist finished...)

Can I use the auto-play music (continous music based on selected playlist) feature on a Spotify connect speaker? When music is playing I can't change the settings of "playback" from a mobile device ... does it depend from the device it was last playi...

Regular

Can I use the auto-play music (continous music based on selected playlist) feature on a Spotify connect speaker? When music is playing I can't change the settings of "playback" from a mobile device ....

403 Views

0 replies

0 likes

Connect
  • 403 Views
  • 0 replies
  • 0 likes

Fix Chromecast Audio connection issues (volume, song controls)

Hey! I have the same or similar issues as mentioned in this closed Ongoing issues thread. This already happened to me in 2017 (or maybe also before, can’t remember the dates exactly), but then I reported it here and after a while it seemed to have be...

Casual Listener

Hey! I have the same or similar issues as mentioned in this closed Ongoing issues thread. This already happened to me in 2017 (or maybe also before, can’t remember the dates exactly), but then I repo...

francoboy7

Regular

3608 Views

4 replies

7 likes

Android
Connect
  • 3608 Views
  • 4 replies
  • 7 likes

Will Spotify ever fix the shuffle feature?

I have a playlist with over a thousand songs on it and it will play the same 200-300 over and over again. There are other songs that have haven't even been played yet or maybe once. Upon research I see that many others like me have this problem. The ...

Casual Listener

I have a playlist with over a thousand songs on it and it will play the same 200-300 over and over again.  There are other songs that have haven't even been played yet or maybe once.  Upon ...

disappointed5

Casual Listener

729 Views

1 replies

7 likes

Other
  • 729 Views
  • 1 replies
  • 7 likes

Banner ads covering last song on playlist

PlanFreeCountryThe U.S. DeviceAcer Chromebook CB3-131Operating SystemChrome OS Version **bleep**.0.3497.95 My Question or IssueAs you can see, the ad covers the last song (there is one more song below Inside Out)

Casual Listener

Plan Free Country The U.S.  Device Acer Chromebook CB3-131 Operating System Chrome OS Version **bleep**.0.3497.95    My Question or Issue As you can see, the ad cove...

squaresquaresqu

Casual Listener

1118 Views

1 replies

1 likes

Music
  • 1118 Views
  • 1 replies
  • 1 likes