Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • noodles4
  • Newbie
  • 6653 Views
  • 47 replies
  • 6 likes
  • Other
  • 6653 Views
  • 47 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19017 Views
  • 9 replies
  • 2 likes
  • Other
  • 19017 Views
  • 9 replies
  • 2 likes

Solved!! Morning Alarm Playlist

PlanPremium My Question or Issue I was wondering if there was any way I could shuffle the playlist I set as my Alarm in the morning. I think it just plays the songs in order but i would like it to shuffle. Does anyone maybe know a solution?

  • Casual Listener
  •   Plan Premium  My Question or Issue  I was wondering if there was any way I could shuffle the playlist I set as my Alarm in the morning. I think it just plays the songs in order b...
  • Nico
  • Community Legend
  • 3885 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 3885 Views
  • 1 replies
  • 0 likes

Instagram Stories

I cant no longer post songs to my Instagram Stories, was working fine before, but now song just stops and resets, How can I fix it?Using an Android device Thanks!

  • Newbie
  •   I cant no longer post songs to my Instagram Stories,  was working fine before, but now song just stops and resets, How can I fix it? Using an Android device   Thanks!  
  • Nico
  • Community Legend
  • 741 Views
  • 1 replies
  • 0 likes
  • Other
  • 741 Views
  • 1 replies
  • 0 likes

Solved!! Why can't my friends edit our collaborative playlist?

Question:I started a collaborative playlist and shared with friends via WhatsApp and Facebook messages. Pretty sure I did this exactly per Spotify instructions. Friends say they can not add songs. What's the solution?

  • Casual Listener
  • Question: I started a collaborative playlist and shared with friends via WhatsApp and Facebook messages. Pretty sure I did this exactly per Spotify instructions.    Friends say they ca...
  • Nico
  • Community Legend
  • 21326 Views
  • 1 replies
  • 0 likes
  • Other
  • 21326 Views
  • 1 replies
  • 0 likes

Commercial Idea

I have idea of commercial for Spotify and i want to share this with someone from spotify stuff. Is there some communication channel for this purpose for certain language (Poland) ?

  • Newbie
  • I have idea of commercial for Spotify and i want to share this with someone from spotify stuff. Is there some communication channel for this purpose for certain language (Poland) ?
  • Luke
  • Spotify Star
  • 514 Views
  • 1 replies
  • 0 likes
  • 514 Views
  • 1 replies
  • 0 likes

Solved!! can't see all songs by an artist or band?

PlanFreeCountry USADeviceDesktop (firefox/chromeweb player extension app)Operating SystemWindows 10 My Question or Issue how to see all songs by an artist or group? i was able to do this but not anymore.i remember when i first started using sportify ...

  • Regular
  • Plan Free Country  USA Device Desktop (firefox/chromeweb player extension app) Operating System Windows 10   My Question or Issue    how to see all songs by an artist o...
  • Jose_M
  • Spotify Star
  • 17246 Views
  • 7 replies
  • 2 likes
  • Other
  • 17246 Views
  • 7 replies
  • 2 likes

Can't add songs to queue when listening through Sonos

PlanPremiumCountry GermanyDeviceWindows PC, Samsung Galaxy S8+Operating SystemWindows 10, Android OreoMy Question or Issue When I'm using Spotify on my PC or Smartphone, I am unable to put songs into the queue. When I click on add to queue on my PC, ...

  • Casual Listener
  • Plan Premium Country  Germany Device Windows PC, Samsung Galaxy S8+ Operating System Windows 10, Android Oreo My Question or Issue   When I'm using Spotify on my PC or Smartphone,...
  • fiskie
  • Casual Listener
  • 4925 Views
  • 4 replies
  • 2 likes
  • 4925 Views
  • 4 replies
  • 2 likes

Superuser Contribution Web Player keeps logging me out every 1-2 minutes

PlanPremiumCountry USADeviceWindows PCOperating SystemWindows (tried using both Internet Explorer and Edge browsers) My Question or Issue So far today, the web player (which I have never had issues with using on this computer for the past 4-5 months)...

  • Casual Listener
  • Plan Premium Country  USA Device Windows PC Operating System Windows (tried using both Internet Explorer and Edge browsers)   My Question or Issue  So far today, the web play...
  • mylengrave
  • Roadie
  • 3090 Views
  • 13 replies
  • 13 likes
  • Other
  • 3090 Views
  • 13 replies
  • 13 likes

Songs appear in my library from nowhere

PlanPremiumCountry IsraelDevice(OnePlus 3,Desktop)Operating System(Android Oreo, Windows 10.) My Question or Issue Hello all,Lately I have started noticing an odd thing.Songs are saved in my library without me listeing to them or clicking on them.Wou...

  • Casual Listener
  • Plan Premium Country  Israel Device (OnePlus 3,Desktop) Operating System (Android Oreo, Windows 10.)   My Question or Issue  Hello all, Lately I have started noticing a...
  • alex5496
  • Casual Listener
  • 688 Views
  • 6 replies
  • 0 likes
  • Other
  • 688 Views
  • 6 replies
  • 0 likes

Superuser Contribution Using smartwatch to control Spotify on smartphone

PlanFamilyCountry PolandDeviceRedmi phoneOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello,I am thinking about buying smartwatch which allow me to control spotify located on smartphone. Something like remote to tv.Can ...

  • Casual Listener
  • Plan Family Country  Poland Device Redmi phone Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello, I am thinking about buying smartwatch w...
  • sasiad
  • Casual Listener
  • 14102 Views
  • 2 replies
  • 0 likes
  • Connect
    music
    Other
  • 14102 Views
  • 2 replies
  • 0 likes

How do You E-Mail Spotify?

Does anyone know how to contact Spotify by e-mail for support? The "Contact Us" page at https://support.spotify.com/us/contact-spotify-support/ only allows you to chat for tech support. I don't have the time for a chat and want to communicate over e-...

  • Casual Listener
  • Does anyone know how to contact Spotify by e-mail for support? The "Contact Us" page at https://support.spotify.com/us/contact-spotify-support/ only allows you to chat for tech support.   ...
  • Jose_M
  • Spotify Star
  • 1374 Views
  • 1 replies
  • 0 likes
  • Other
  • 1374 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music not as loud in Xbox

My Question or IsssueSo ever since there was an update on Spotify on the Xbox my music doesn’t go as loud as it used to be. Even if I put it max volume it isn’t as loud as it used to be on my headphones. I don’t know if it’s just me or I did somethin...

  • Casual Listener
  • My Question or Isssue So ever since there was an update on Spotify on the Xbox my music doesn’t go as loud as it used to be. Even if I put it max volume it isn’t as loud as it used to be on my headp...
  • Jonathan123abc
  • Casual Listener
  • 809 Views
  • 2 replies
  • 0 likes
  • Other
  • 809 Views
  • 2 replies
  • 0 likes

Superuser Contribution Friends list for Facebook disappeared suddenly.

There was just an update for Spotify when I started up the app, and I went to look for my friends and they were gone only one friend is there, the went back and said one friend for faceook, but he was one too. What's going on?

  • Casual Listener
  • There was just an update for Spotify when I started up the app, and I went to look for my friends and they were gone only one friend is there, the went back and said one friend for faceook, but he wa...
  • cpicante123
  • Casual Listener
  • 6110 Views
  • 6 replies
  • 3 likes
  • Facebook
  • 6110 Views
  • 6 replies
  • 3 likes

Sorry, couldn't find that.

PlanFreeCountry USDeviceDESKTOPOperating SystemWINDOWS 10 My Question or IssueHello there! Since last week I can't connect to the webplayer because of the error "Sorry, couldn't find that." when i press the button "Log in with Spotify".I've tried ano...

  • Regular
  •   Plan Free Country  US Device DESKTOP Operating System WINDOWS 10   My Question or Issue Hello there! Since last week I can't connect to the webplayer because of the error ...
  • saucymandias
  • Casual Listener
  • 2632 Views
  • 18 replies
  • 0 likes
  • Connect
  • 2632 Views
  • 18 replies
  • 0 likes

Solved!!Superuser Contribution Google home alarm issues

Hello everyone! When I first tried to set an alarm with the Google Clock app and Spotify songs, it didn't work. It just kept loading amd never ended. Anyways, I tried later and now it's supposed to work. The alarm does sound with the playlist I chose...

  • Spotify Star
  • Spotify Star
  • Hello everyone!   When I first tried to set an alarm with the Google Clock app and Spotify songs, it didn't work. It just kept loading amd never ended. Anyways, I tried later and now it's supp...
  • Jose_M
  • Spotify Star
  • 2733 Views
  • 2 replies
  • 0 likes
  • Other
  • 2733 Views
  • 2 replies
  • 0 likes

Superuser Contribution Google home is not Seen by Spotify

PlanPremiumCountry Canada DeviceMacbook air iphone 7 google home mini google home standard My Question or Issue Hi, Both my Google home ( Mini and Standard ) is not seen by Spotify app on my mac. On my iphone, I see only my mini. The weird part is if...

  • Casual Listener
  •   Plan Premium Country Canada   Device Macbook air iphone 7 google home mini google home standard     My Question or Issue   Hi, Both my Google home ( Mini and Sta...
  • EnderWolfSan
  • Newbie
  • 13044 Views
  • 4 replies
  • 5 likes
  • 13044 Views
  • 4 replies
  • 5 likes

Archive Spotify managed Playlists

Hello everyone,I have run into a bit of trouble recently with a spotify playlist. Note this is a playlist managed specifically by spotify and not an artist. I followed the playlist and listened to the songs for a few months until one day spotify upda...

  • Newbie
  • Hello everyone, I have run into a bit of trouble recently with a spotify playlist. Note this is a playlist managed specifically by spotify and not an artist. I followed the playlist and listened to ...
  • Bethany_Dawn
  • Community Legend
  • 1007 Views
  • 1 replies
  • 1 likes
  • Other
  • 1007 Views
  • 1 replies
  • 1 likes

Superuser Contribution [Samsung Gear] [Bug / Missing functionality] Sync local files result in 'prefetch item unavailable'

PlanPremiumCountry GermanyDevice(Samsung Gear 3 Sport)Operating System(Samsung Gear 3 Sport and Windows 10) My Question or IssueCreated a playlist for my gear watch including local and cloud files. Clicked 'download' at playlist and got the notificat...

  • Casual Listener
  • Plan Premium Country  Germany Device (Samsung Gear 3 Sport) Operating System (Samsung Gear 3 Sport and Windows 10)   My Question or Issue Created a playlist for my gear watch incl...
  • Alfredo
  • Roadie
  • 2092 Views
  • 3 replies
  • 1 likes
  • Other
    Samsung
  • 2092 Views
  • 3 replies
  • 1 likes

[WP10] "Repeat one" gone for a while now

PremiumLumia 950XLWindows Phone 10 For over a month now I can't repeat only one songIt does not matter if that song is in a playlist, an album, on the artist page or anywhere, I can't enable repeat one, I have the choice between repeat all and nothin...

  • Regular
  • Premium Lumia 950XL Windows Phone 10   For over a month now I can't repeat only one song It does not matter if that song is in a playlist, an album, on the artist page or anywhere, I can't ...
  • 1168859404
  • Regular
  • 502 Views
  • 2 replies
  • 0 likes
  • 502 Views
  • 2 replies
  • 0 likes

Recover names of removed content on Spotify

I understand that content has to removed from Spotify at times at the discretion of the artist and other legal stuff. However, we should be able to keep a record of the song names and just grey them out, or put them in some old list. I keep playlists...

  • Newbie
  •   I understand that content has to removed from Spotify at times at the discretion of the artist and other legal stuff. However, we should be able to keep a record of the song names and just gr...
  • jsannn
  • Community Legend
  • 358 Views
  • 1 replies
  • 0 likes
  • music
  • 358 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Unwanted tracks

Plan: FreeFree/PremiumCountry: Italy Operating System: Android 8(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have a free account and have put some albums in my library.When I listen to an album, instead of some ad breaks, other auth...

  • Regular
  • Plan: Free Free/Premium Country: Italy   Operating System: Android 8 (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I have a free account and have put som...
  • SergioDavid
  • Roadie
  • 612 Views
  • 3 replies
  • 0 likes
  • Other
  • 612 Views
  • 3 replies
  • 0 likes