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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Other (Podcasts, Partners, etc. )

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Forum Posts

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 12689 Views
  • 8 replies
  • 0 likes
  • Other
  • 12689 Views
  • 8 replies
  • 0 likes

Cant choose sonos devices on spotify

When I play music off spotify and go to connect to my sonos devices, I click on my 'livingroom' device but it doesn't transfer over to livingroom and the same thing happens when I click on 'diningroom' device. The only device I can choose to play mus...

  • Casual Listener
  • When I play music off spotify and go to connect to my sonos devices, I click on my 'livingroom' device but it doesn't transfer over to livingroom and the same thing happens when I click on 'diningroo...
  • user-removed
  • Not applicable
  • 382 Views
  • 2 replies
  • 0 likes
  • SONOS
  • 382 Views
  • 2 replies
  • 0 likes

Play charts via Alexa

I would like to play the German Top 50 charts or the global Top 50 charts. If I tell Alexa she won't understand me. What is the command for Alexa so she plays charts via Spotify?

  • Newbie
  • I would like to play the German Top 50 charts or the global Top 50 charts. If I tell Alexa she won't understand me. What is the command for Alexa so she plays charts via Spotify?
  • 567 Views
  • 0 replies
  • 0 likes
  • 567 Views
  • 0 replies
  • 0 likes

Spotify web player not playing music

I've recently noticed that the spotify web player has been logging me out of my account and make me retype my password. I didn't think it was a concern as it loaded me back to where I was. However the main concern and issue is that today all of a sud...

  • Newbie
  • I've recently noticed that the spotify web player has been logging me out of my account and make me retype my password. I didn't think it was a concern as it loaded me back to where I was.  &nb...
  • lockan
  • Regular
  • 1231 Views
  • 8 replies
  • 1 likes
  • 1231 Views
  • 8 replies
  • 1 likes

Solved!! Cannot login into amazon Firestick Spotify app (Facebook connected account)

Hi,i would like to use the Spotify App with the amazon Firestick. But there is no option to login with Facebook. Have anyone an idea how it works? I tried using my device username with my facebook password but it didnt work. And I cant set a password...

  • Newbie
  • Hi, i would like to use the Spotify App with the amazon Firestick. But there is no option to login with Facebook. Have anyone an idea how it works? I tried using my device username with my facebook ...
  • fionalai27
  • Casual Listener
  • 13707 Views
  • 5 replies
  • 10 likes
  • Other
  • 13707 Views
  • 5 replies
  • 10 likes

Can't save albums

Hello, I'm having an issue trying to save new albums to my Spotify account. I click the "save" button under an album, and the button is shown as being pressed, but nothing happens. I've heard of there being a 10,000 song limit, but I'm having a hard ...

  • Newbie
  • Hello, I'm having an issue trying to save new albums to my Spotify account. I click the "save" button under an album, and the button is shown as being pressed, but nothing happens. I've heard of ther...
  • 496 Views
  • 0 replies
  • 2 likes
  • Web Player
  • 496 Views
  • 0 replies
  • 2 likes

Solved!! Web Player won't play

I'm subscribed to premium but today the web player just stopped working. I've tried the things that I can do that are recommended here: different browsers, sign out everywhere and sign back in, make sure flash is working, etc. But nothing works. I'm ...

  • Music Fan
  • I'm subscribed to premium but today the web player just stopped working. I've tried the things that I can do that are recommended here: different browsers, sign out everywhere and sign back in, make ...
  • ecarl65
  • Music Fan
  • 899 Views
  • 6 replies
  • 0 likes
  • Web Player
    Windows
  • 899 Views
  • 6 replies
  • 0 likes

Spotify connect not connecting

I cant connect to my sonos system. I have always been able to. Now it's not working. Fix it please, the lack of general support and communication skills is frustrating.

  • Newbie
  • I cant connect to my sonos system. I have always been able to. Now it's not working. Fix it please, the lack of general support and communication skills is frustrating. 
  • srgvg
  • Casual Listener
  • 381 Views
  • 1 replies
  • 1 likes
  • Connect
    SONOS
  • 381 Views
  • 1 replies
  • 1 likes

Problems controling Sonos via Spotify-app / spotify-Linux (spotify connect)

Good morning,I run into mystique trouble when connecting Sonos and Spotify. And I'm absolutle unsure where the root cause is.The Sonos system contains several Play:1 and Play:3 and a Connect. It runs rockstable for years. One week ago we started with...

  • Newbie
  • Good morning, I run into mystique trouble when connecting Sonos and Spotify. And I'm absolutle unsure where the root cause is. The Sonos system contains several Play:1 and Play:3 and a Connect. It ...
  • srgvg
  • Casual Listener
  • 489 Views
  • 5 replies
  • 1 likes
  • SONOS
  • 489 Views
  • 5 replies
  • 1 likes

Profanity Filter

Just signed up and never have used Spotify before. Got an Invoke and figured I'd try it out. Now my young daughter is asking to play songs and the un-edited version plays, or an alternate song by the artist plays - full of profanity. I'd like to have...

  • Newbie
  • Just signed up and never have used Spotify before.  Got an Invoke and figured I'd try it out.  Now my young daughter is asking to play songs and the un-edited version plays, or an alternate...
  • 410 Views
  • 0 replies
  • 5 likes
  • 410 Views
  • 0 replies
  • 5 likes

Windows phone issues

My Windows phone won't pair w/ my computer, & it's not accessing all of my account settings (like most playlists, saved songs, &c). Suggestions are welcome & appreciated.

  • Newbie
  • My Windows phone won't pair w/ my computer, & it's not accessing all of my account settings (like most playlists, saved songs, &c).   Suggestions are welcome & appreciated.
  • 192 Views
  • 0 replies
  • 0 likes
  • Other
  • 192 Views
  • 0 replies
  • 0 likes

How cast music to ChromeCast using web player

How can I start casting music to ChromeCast Audio when I'm using play.spotify.com ? Casting is working well form my phone or from PC application, but I don't see this option in the web player. Thank you.

  • Newbie
  • How can I start casting music to ChromeCast Audio when I'm using play.spotify.com ? Casting is working well form my phone or from PC application, but I don't see this option in the web ...
  • ssc-hrep3
  • Newbie
  • 7523 Views
  • 3 replies
  • 0 likes
  • Web Player
  • 7523 Views
  • 3 replies
  • 0 likes

Solved!! Lyrics on web player

Is there anyway to get an app or programm such as Musixmatch to play on the web player?

  • Community Legend
  • Is there anyway to get an app or programm such as Musixmatch to play on the web player?
  • creepyjosie
  • Newbie
  • 72720 Views
  • 6 replies
  • 8 likes
  • 72720 Views
  • 6 replies
  • 8 likes

Amazon Echo Christmas Music Black Hole

My echo dot (connected to Spotify as my primary music provider) will not acknowledge the existence of certain Christmas albums/music. For instance, I can say “Play Christmas music by Sufjan Stevens” and it will say “I can’t find any Christmas songs b...

  • Newbie
  • My echo dot (connected to Spotify as my primary music provider) will not acknowledge the existence of certain Christmas albums/music.   For instance, I can say “Play Christmas music by Sufjan ...
  • 308 Views
  • 0 replies
  • 0 likes
  • 308 Views
  • 0 replies
  • 0 likes

Playstation Network

Having trouble unlinking mycurrent spotify account from my old plystation network account and changing its linked status to my new playstation network account. I checked on PSN forums and it said to find the live chat help in spotify but I cannotfind...

  • Newbie
  • Having trouble unlinking mycurrent spotify account from my old plystation network account and changing its linked status to my new playstation network account. I checked on PSN forums and it said to ...
  • 254 Views
  • 0 replies
  • 0 likes
  • 254 Views
  • 0 replies
  • 0 likes

How Are Spotify's Traditional Public Performance Royalties Calculated?

I can't seem to find an answer to this. I've searched nearly all of Google, contacted collection agencies, and even contacted Spotify support, and no one has a good answer. How in the world does Spotify calculate their traditional public performance ...

  • Casual Listener
  • I can't seem to find an answer to this. I've searched nearly all of Google, contacted collection agencies, and even contacted Spotify support, and no one has a good answer.   How in ...
  • 370 Views
  • 0 replies
  • 1 likes
  • Other
  • 370 Views
  • 0 replies
  • 1 likes

Solved!! Nothing play at all

Everything on the Web Player works nomally for me except that nothing actually plays. The buttons respond visually, but aside from that, nothing works. There are no error messages. I have used Chrome and Firefox, cleared every form of data from the b...

  • Visitor
  • Everything on the Web Player works nomally for me except that nothing actually plays. The buttons respond visually, but aside from that, nothing works. There are no error messages.   I have us...
  • user-removed
  • Not applicable
  • 2227 Views
  • 4 replies
  • 0 likes
  • 2227 Views
  • 4 replies
  • 0 likes

Sponsorship

Hi,I'm currently at the University of Edinburgh and am throwing a huge party for 200 people in JanuaryIt would be a great way to get word around about Spotify as your target audience will be in attendanceLet me know what you think regarding sponsorsh...

  • Newbie
  • Hi, I'm currently at the University of Edinburgh and am throwing a huge party for 200 people in January It would be a great way to get word around about Spotify as your target audience will be in a...
  • 545 Views
  • 0 replies
  • 0 likes
  • 545 Views
  • 0 replies
  • 0 likes

How do I find my distributor.

Is there a way to find what distributor uploaded music to my account. I have already contacted a few services I thought may have it but the search is stil empty. I have older music on my account that I wish ot have removed but I am not aware of the d...

  • Casual Listener
  • Is there a way to find what distributor uploaded music to my account. I have already contacted a few services I thought may have it but the search is stil empty. I have older music on my account that...
  • 1311 Views
  • 0 replies
  • 10 likes
  • Other
  • 1311 Views
  • 0 replies
  • 10 likes

Connecting spotify to facebook

Ok, so here's the deal with the deal...I have a Spotify account that I set up when I was about 8 years old, aka... a LONG time ago. And now, I do NOT want the same name as I currently do have. So, I tried to connect it with my facebook since that app...

  • Newbie
  • Ok, so here's the deal with the deal... I have a Spotify account that I set up when I was about 8 years old, aka... a LONG time ago. And now, I do NOT want the same name as I currently do have.&nbsp...
  • 1024 Views
  • 0 replies
  • 0 likes
  • 1024 Views
  • 0 replies
  • 0 likes