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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

59734 Views

7 replies

4 likes

  • 59734 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

gdaley89

Visitor

38172 Views

213 replies

18 likes

Other
  • 38172 Views
  • 213 replies
  • 18 likes

Me Too revert

Hello, While browsing some unanswered topics, I have accidentally clicked the Me Too button. Now it shows that I have the same problem as the topic author (which is not true) and I cannot find a way to undo this action. Is it possible? Filip

Composer

Hello,   While browsing some unanswered topics, I have accidentally clicked the Me Too button. Now it shows that I have the same problem as the topic author (which is not true) and I cann...

Luke

Spotify Star

781 Views

3 replies

1 likes

  • 781 Views
  • 3 replies
  • 1 likes

Can't play this Album..

Can someone have a try and see if they can play this using the web player. I'm not having any luck https://open.spotify.com/album/0wRrdeq9lMDlzpZdngko7B Thanks

Casual Listener

Can someone have a try and see if they can play this using the web player. I'm not having any luck   https://open.spotify.com/album/0wRrdeq9lMDlzpZdngko7B   Thanks

CScotty

Casual Listener

679 Views

4 replies

0 likes

Other
  • 679 Views
  • 4 replies
  • 0 likes

Spotify web player suddenly won't play on Firefox

Web player has worked well for many months on Firefox (wired Ethernet connection). and suddenly stopped playing with all other data accessible on screen. iPod Touch and Dell Venue Spotify apps play fine and are noted on laptop screen as playing. Each...

Casual Listener

Web player has worked well for many months on Firefox (wired Ethernet connection). and suddenly stopped playing with all other data accessible on screen.   iPod Touch and Dell Venue Spotify ap...

Sebasty

Community Legend

2501 Views

1 replies

1 likes

  • 2501 Views
  • 1 replies
  • 1 likes

Solved!! My Content On Spotify

When I search "dusty futon" on Spotify, I find two "songs" in the search results. One of them is the very first ever recording of the Dusty Futon podcast and the other is an episode from last year. My current podcast hosting service has informed me t...

Casual Listener

When I search "dusty futon" on Spotify, I find two "songs" in the search results.  One of them is the very first ever recording of the Dusty Futon podcast and the other is an episode from last y...

BigJonSD

Casual Listener

949 Views

2 replies

0 likes

Music
  • 949 Views
  • 2 replies
  • 0 likes

Spotify on Consoles

I'm using spotify on my PS4 and I have recently logged out of the account on the console so when I try to log back in on the console all it says is that my spotify account is linked to another PSN account and i'm sure i'm not logged in anywhere else.

Visitor

I'm using spotify on my PS4 and I have recently logged out of the account on the console so when I try to log back in on the console all it says is that my spotify account is linked to another PSN ac...

patjasmo

Gig Goer

532 Views

1 replies

0 likes

  • 532 Views
  • 1 replies
  • 0 likes

Repeat feature stays only until I forward to next song. Want it on until I stop it.

Why can't repeat feature stay on as long as I want it. I would like to play as many different songs without always having to put it on repeat. I'd like to jump between playlists or repeat every song in the same playlist without having to hit repeat e...

Visitor

Why can't repeat feature stay on as long as I want it. I would like to play as many different songs without always having to put it on repeat. I'd like to jump between playlists or repeat every song ...

Alfredo

Roadie

1094 Views

5 replies

0 likes

  • 1094 Views
  • 5 replies
  • 0 likes

Samsung soundbar MS650 and spotify doesn't work

Hi all, We used to be able to play music on the soundbar via Spotify family premium account. Right now only my bf can use this feature. Every other way for playing music on the soundbar works for all of us, just not spotify. It doesn't recognize the ...

Newbie

Hi all,   We used to be able to play music on the soundbar via Spotify family premium account. Right now only my bf can use this feature. Every other way for playing music on the soundbar work...

Bi00

Newbie

2001 Views

1 replies

0 likes

  • 2001 Views
  • 1 replies
  • 0 likes

Solved!! 2017 wrapped stats

I wonder where can I find my stats for 2017. I've been to the 2017 page, but it only shows my top songs from 2017 and other playlists like that. So is there any way I can still check out how many minutes I've listened to music, etc.?

Casual Listener

I wonder where can I find my stats for 2017. I've been to the 2017 page, but it only shows my top songs from 2017 and other playlists like that. So is there any way I can still check out how man...

Pu55YDestr0y3r

Casual Listener

66949 Views

3 replies

1 likes

Music
  • 66949 Views
  • 3 replies
  • 1 likes

WD TV Live Media Player

Yesterday I started my 30 day free Premium Trial and it works on my computer. However when I try to login on my WD TV Live Media Player using the Spotify service loaded on it, I get a message from Spotify that says "Spotify Premium is required for th...

Casual Listener

Yesterday I started my 30 day free Premium Trial and it works on my computer. However when I try to login on my WD TV Live Media Player using the Spotify service loaded on it, I get a message from Sp...

user-removed

Not applicable

3070 Views

3 replies

0 likes

  • 3070 Views
  • 3 replies
  • 0 likes

Bluetooth controls not working

For months now I haven't been able to play or pause using my Bluetooth headphones and my car. I've tried fresh installs of the app, 2 different phones, 2 different Bluetooth headphones ,same results. Play and pause work just fine on other apps that I...

Casual Listener

For months now I haven't been able to play or pause using my Bluetooth headphones and my car. I've tried fresh installs of the app, 2 different phones, 2 different Bluetooth headphones ,same results....

Alfredo

Roadie

2341 Views

7 replies

2 likes

Android
bluetooth
Bluetooth play-pause button not working
  • 2341 Views
  • 7 replies
  • 2 likes

Solved!! Merging public playlists

Is there a way to put multiple public playlists together into one large playlist?

Newbie

Is there a way to put multiple public playlists together into one large playlist?

phan_times

Community Legend

2731 Views

1 replies

0 likes

  • 2731 Views
  • 1 replies
  • 0 likes

Can't play certain songs

I am currently running the free version of spotify and some songs can't seem to be playable. The play logo on the preview is not there like it is on other songs and i can't seem to find them in the search bar as well. They simply are not there. And e...

Casual Listener

I am currently running the free version of spotify and some songs can't seem to be playable. The play logo on the preview is not there like it is on other songs and i can't seem to find them in the s...

leany

Casual Listener

999 Views

2 replies

0 likes

  • 999 Views
  • 2 replies
  • 0 likes

Spotify Search isnt working

So, a few weeks ago, after and Xbox update, I opened up Spotify, and when I went to search for something, and when I typed the name of the song and pressed enter (menu on an Xbox one controller) and the keyboard goes down and it doesn't search anythi...

Newbie

So, a few weeks ago, after and Xbox update, I opened up Spotify, and when I went to search for something, and when I typed the name of the song and pressed enter (menu on an Xbox one controller) and ...

stratosnn

Composer

884 Views

1 replies

0 likes

  • 884 Views
  • 1 replies
  • 0 likes

Email notification

Dear SpotifyAs you sent me an email, I have uninstalled all of my android clients and reinstalledit. But again after a week I received another email, telling me to uninstall apps.would you please tell me what's the best way to prevent it again? Since...

Newbie

Dear Spotify As you sent me an email, I have uninstalled all of my android clients and reinstalledit. But again after a week I received another email, telling me to uninstall apps.would you please t...

Sebasty

Community Legend

541 Views

1 replies

0 likes

  • 541 Views
  • 1 replies
  • 0 likes

"It’s your birthday! Here’s a gift from us." Wrong date.

I don't know where to say this and I find this site to be vary difficult to figure out, so I'm not gonna even bother trying.But anyways, my birthday is on the 17th, not the 15th, so why am I getting this email now when I should be getting it on Satur...

Regular

I don't know where to say this and I find this site to be vary difficult to figure out, so I'm not gonna even bother trying. But anyways, my birthday is on the 17th, not the 15th, so why a...

AngryClient

Regular

5223 Views

4 replies

0 likes

Other
  • 5223 Views
  • 4 replies
  • 0 likes

Superuser Contribution Music

I have a suggestion, or if I have scrolled through the cover art of the album, I scroll to the right, it could be similar songs.

Visitor

I have a suggestion, or if I have scrolled through the cover art of the album, I scroll to the right, it could be similar songs.

Jemi

Spotify Legend

505 Views

1 replies

2 likes

  • 505 Views
  • 1 replies
  • 2 likes

Grammofy

Hey I just discovered Grammofy! Are there more services like this connected to spotify? Its great! please do more things like this and please let us know about them! Cheers!

Newbie

Hey I just discovered Grammofy! Are there more services like this connected to spotify? Its great! please do more things like this and please let us know about them!    Cheers! 

hans-jürgen

Roadie

689 Views

1 replies

0 likes

  • 689 Views
  • 1 replies
  • 0 likes

Solved!! How long does it take a country to get a Top 50 Chart once Spotify launches?

Spotify recently launched in Israel. How long does it take until users could start looking at the country's Top 50 Chart, like the many other countries that have Top 50 (and Viral 50) Charts under "Browse"?

Regular

Spotify recently launched in Israel. How long does it take until users could start looking at the country's Top 50 Chart, like the many other countries that have Top 50 (and Viral 50) Charts under "B...

Mamikoki44

Newbie

2491 Views

4 replies

0 likes

Music
Other
  • 2491 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Managing offline playlist on Samsung Gear

Hello Spotify community, Just wondering if anyone knows whether or not there is a way to remotely manage your offline playlists on a Samsung Gear Sport. The browsing is decent but I'd love to know if I can use my phone or computer to select what trac...

Newbie

Hello Spotify community,    Just wondering if anyone knows whether or not there is a way to remotely manage your offline playlists on a Samsung Gear Sport.  The browsing is decent b...

Jemi

Spotify Legend

658 Views

1 replies

0 likes

Samsung
  • 658 Views
  • 1 replies
  • 0 likes