Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • seaturtle22
  • Newbie
  • 16471 Views
  • 104 replies
  • 11 likes
  • Other
  • 16471 Views
  • 104 replies
  • 11 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 21137 Views
  • 9 replies
  • 2 likes
  • Other
  • 21137 Views
  • 9 replies
  • 2 likes

ps4 bitrate

Hello Spotify and thanks alot for your awesome service. The ps4 app was released today. It's awesome in every way, being able to control music through Spotify connect etc. But I cannot find any settings to choose bitrate. Is there only one bitrate av...

  • Roadie
  • Hello Spotify and thanks alot for your awesome service.   The ps4 app was released today. It's awesome in every way, being able to control music through Spotify connect etc. But I cannot find ...
  • stratosnn
  • Composer
  • 19524 Views
  • 19 replies
  • 1 likes
  • Other
  • 19524 Views
  • 19 replies
  • 1 likes

Spotify Connect only works from one account to Denon DRA-N4

Hi! We have a problem connecting to a Denon Ceol Piccolo DRA-N4 using Spotify Connect. We have two premium accounts and Spotify Connect works perfectly, but only one of our accounts can see the Denon in Spotify at a time. My girlfriends account works...

  • Casual Listener
  • Hi!  We have a problem connecting to a Denon Ceol Piccolo DRA-N4 using Spotify Connect. We have two premium accounts and Spotify Connect works perfectly, but only one of our accounts can see th...
  • StefanH80
  • Casual Listener
  • 1289 Views
  • 2 replies
  • 0 likes
  • Connect
    Denon
  • 1289 Views
  • 2 replies
  • 0 likes

PS4 says you can only 14 days listen in a another country but i live in my own country?!

Hello,I live in the NetherlandsBut i’ve got only German reclame.On my ps4 says the system “you can 14 days listen spotify in a another country” but i live right now in my own country. I live 15 km in front of German what can i do?

  • Newbie
  • Hello, I live in the Netherlands But i’ve got only German reclame. On my ps4 says the system “you can 14 days listen spotify in a another country” but i live right now in my own country.  I ...
  • stratosnn
  • Composer
  • 491 Views
  • 1 replies
  • 0 likes
  • 491 Views
  • 1 replies
  • 0 likes

Local pc songs on gear s3 smartwatch.

After finally managing to get a playlist containing local music files from my pc on my iphone 5s, I still am not able to download the same playlist on my smartwatch. My gear s3 only downloads the spotify songs in the playlist. Does anyone know if the...

  • Casual Listener
  • After finally managing to get a playlist containing local music files from my pc on my iphone 5s, I still am not able to download the same playlist on my smartwatch. My gear s3 only downloads the spo...
  • ikaros74
  • Newbie
  • 1391 Views
  • 4 replies
  • 5 likes
  • Other
  • 1391 Views
  • 4 replies
  • 5 likes

Spotify Connect no longer working on Denon S720W

Hi all, After months of working fine Spotify Connect has just ceased to function on my Denon S720W. I have tried:- reinstalling the app- playing from multiple other devices (my iPhone, other iPhones, iPads, latops)- checking for firmware updates on t...

  • Newbie
  • Hi all,   After months of working fine Spotify Connect has just ceased to function on my Denon S720W.   I have tried: - reinstalling the app - playing from multiple other devices (my ...
  • esetnik
  • Casual Listener
  • 520 Views
  • 1 replies
  • 0 likes
  • 520 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Discover] Revert back a recent change to Discover Weekly's algorithm

Last year I attended a conference where I heard one of the Discover Weekly scientist talk about the Discovery Weekly algortihm. I remembering her mentioning they discard certain genres from being included in the training data to account for christmas...

  • Newbie
  • Last year I attended a conference where I heard one of the Discover Weekly scientist talk about the Discovery Weekly algortihm. I remembering her mentioning they discard certain genres from being inc...
  • bloodorange503
  • Casual Listener
  • 842 Views
  • 2 replies
  • 1 likes
  • 842 Views
  • 2 replies
  • 1 likes

<br> tag to enter line breaks

HiEditing Artist bio adding rowline breaks the tag "
" becomes visible!!
tag are the html tag encode for line break. if into the html code

...

If you ar using XHTML the
must be properly closed, like this:
.

  • Regular
  • Hi Editing Artist bio adding rowline breaks the tag "<br>" becomes visible!! <br> tag are the html tag encode for line break. if into the html code <p> ...<br></p> I...
  • 4385 Views
  • 0 replies
  • 1 likes
  • HTML Errors
  • 4385 Views
  • 0 replies
  • 1 likes

Xbox connect

Basically spotify won't connect to my xbox and I use Facebook to login so I can't do password login, it worked until today but for some reason it logged out of my account and it shows on the list of devices but it won't connect no matter how long I w...

  • Newbie
  • Basically spotify won't connect to my xbox and I use Facebook to login so I can't do password login, it worked until today but for some reason it logged out of my account and it shows on the list of ...
  • stratosnn
  • Composer
  • 701 Views
  • 2 replies
  • 1 likes
  • 701 Views
  • 2 replies
  • 1 likes

Fire TV app has same Xbox One app "You're Offline" Message

Have both an Xbox One S and Fire TV, both apps have had "You're Offline" screen for several days. Mainly focused on the Fire TV for troubleshooting. I just uninstalled from the Xbox since I don't use that often. Back to Fire TV app, I cleared the dat...

  • Newbie
  • Have both an Xbox One S and Fire TV, both apps have had "You're Offline" screen for several days. Mainly focused on the Fire TV for troubleshooting. I just uninstalled from the Xbox since I don't use...
  • stratosnn
  • Composer
  • 528 Views
  • 1 replies
  • 0 likes
  • Other
  • 528 Views
  • 1 replies
  • 0 likes

Solved!! Spotify not working on ps4

Hi I closed the account that i was logged in into my ps4 When i opened the app cus i wanted to log back in again with my new account it shows me a black screen with Spotify in the middle and beneath it is says: 'Error connecting to Playstation Networ...

  • Visitor
  • Hi   I closed the account that i was logged in into my ps4   When i opened the app cus i wanted to log back in again with my new account it shows me a black screen with Spotify in the m...
  • stratosnn
  • Composer
  • 4714 Views
  • 2 replies
  • 1 likes
  • 4714 Views
  • 2 replies
  • 1 likes

Spotify for Amazon FireTv

Yesterday the Spotify app for my Amazon Firestick updated and I liked it a lot. The layout was improved, and they removed the pause/play symbol from the cover art as well as setting the background color to change with the album cover. Then today it r...

  • Newbie
  • Yesterday the Spotify app for my Amazon Firestick updated and I liked it a lot. The layout was improved, and they removed the pause/play symbol from the cover art as well as setting the background co...
  • stratosnn
  • Composer
  • 586 Views
  • 1 replies
  • 0 likes
  • 586 Views
  • 1 replies
  • 0 likes

Xbox One app showing wrong song

On the Xbox One Spotify app I have noticed the Now Playing song sometimes will get out of sync with the actual song playing. This seems to happen after some ads and also when removing a song from my collection. It will show the album/song/artist info...

  • Regular
  • On the Xbox One Spotify app I have noticed the Now Playing song sometimes will get out of sync with the actual song playing. This seems to happen after some ads and also when removing a song from my ...
  • stratosnn
  • Composer
  • 869 Views
  • 1 replies
  • 0 likes
  • Other
  • 869 Views
  • 1 replies
  • 0 likes

is a Libspotify alternative? any updates or anything.

I normally wouldn't complain on a forum, but you guys been saying a Libspotify alternative was going to happen, also the main reason I am upset you never post an update about it. I wouldn't mind the web api, but it can only play 30 seconds preview. L...

  • Regular
  • I normally wouldn't complain on a forum, but you guys been saying a Libspotify alternative was going to happen, also the main reason I am upset you never post an update about it. I wouldn't mind...
  • stratosnn
  • Composer
  • 3321 Views
  • 3 replies
  • 10 likes
  • Linux
    Web Player
    Windows
  • 3321 Views
  • 3 replies
  • 10 likes

Current Track in Mac Touch Bar

I have a new MacBook Pro with the Touch Bar thingy.I've noticed that the "icon" button in the Touch Bar brings a spotify controller with a (frankly useless) progress bar / scrubber, and previous/pause/next.Is there any way to have the Current Track t...

  • Newbie
  • I have a new MacBook Pro with the Touch Bar thingy. I've noticed that the "icon" button in the Touch Bar brings a spotify controller with a (frankly useless) progress bar / scrubber, and previous/pa...
  • 2989 Views
  • 0 replies
  • 38 likes
  • Other
  • 2989 Views
  • 0 replies
  • 38 likes

How can I find out which songs have already played in a play list?

When I shuffle a playlist and then go to search for a song or go to a different playlist, when I go back to my original playlist that was shuffling, it repeats tracks I have already listened to. Is there a way to see when a track last played or mark ...

  • Newbie
  • When I shuffle a playlist and then go to search for a song or go to a different playlist, when I go back to my original playlist that was shuffling, it repeats tracks I have already listened to. &nbs...
  • DannyB1717
  • Newbie
  • 4522 Views
  • 2 replies
  • 0 likes
  • Other
  • 4522 Views
  • 2 replies
  • 0 likes

Solved!! Chromcast - no sound

Hello all,I have a premium Spotify account, and a chromecast gen2. Previously I could use the casting option, but lately there is a problem. If I choose my chromecast as other device I cant hear music (however according to the app it goes) and on the...

  • Regular
  • Hello all, I have a premium Spotify account, and a chromecast gen2. Previously I could use the casting option, but lately there is a problem. If I choose my chromecast as other device I cant hear ...
  • user-removed
  • Not applicable
  • 28684 Views
  • 76 replies
  • 0 likes
  • 28684 Views
  • 76 replies
  • 0 likes

[XboxOne] Music playing with feedback

Hey, when I listen to music with spotify on my xbox it sounds like the songs I play are started two times.. But with an interval of like 0.3 seconds so I hear a lot of feedback and that is not nice..

  • Newbie
  • Hey, when I listen to music with spotify on my xbox it sounds like the songs I play are started two times.. But with an interval of like 0.3 seconds so I hear a lot of feedback and that is not nice.....
  • stratosnn
  • Composer
  • 497 Views
  • 1 replies
  • 0 likes
  • Other
  • 497 Views
  • 1 replies
  • 0 likes

Visit Spotify in Gothenburg

Hi. Is it possible for me to visit the Office in Gothenburg? I would like to get to know more about how you work agile in your organisation. Kind regards Lena

  • Newbie
  • Hi. Is it possible for me to visit the Office in Gothenburg? I would like to get to know more about how you work agile in your organisation.    Kind regards Lena
  • 532 Views
  • 0 replies
  • 0 likes
  • 532 Views
  • 0 replies
  • 0 likes

Gospel is Christian Music

There should be better integration of Gospel music in the 'Christian' genre and the Spotify generated playlists that are offered. There are dozens of Christian contemporary focused playlists and promoted albums and like 4 gospel playlists. I don't fe...

  • Newbie
  • There should be better integration of Gospel music in the 'Christian' genre and the Spotify generated playlists that are offered. There are dozens of Christian contemporary focused playlists and prom...
  • 356 Views
  • 0 replies
  • 0 likes
  • 356 Views
  • 0 replies
  • 0 likes