Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • DropDaBeet
  • Newbie
  • 11700 Views
  • 78 replies
  • 9 likes
  • Other
  • 11700 Views
  • 78 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20407 Views
  • 9 replies
  • 2 likes
  • Other
  • 20407 Views
  • 9 replies
  • 2 likes

Some artists won’t cast on Chromecast

Certain artists won’t play when I’m connected to Chromecast, or block Chromecast if I’m trying to connect. We like to connect to the TV as a nicer, louder speaker. I don’t understand why I’d only be allowed to listen on my phone or computer. The erro...

  • Newbie
  • Certain artists won’t play when I’m connected to Chromecast, or block Chromecast if I’m trying to connect. We like to connect to the TV as a nicer, louder speaker. I don’t understand why I’d only be ...
  • 399 Views
  • 0 replies
  • 0 likes
  • 399 Views
  • 0 replies
  • 0 likes

Play an entire album...?

Is there a way to play an entire album? I am using Web Player on Chrome with a Premium account... admitedly a fairly new and very frustrated user. I browsed up an album and pressed play on it. The 1st song played fine. After the 1st song finished, th...

  • Casual Listener
  • Is there a way to play an entire album?   I am using Web Player on Chrome with a Premium account... admitedly a fairly new and very frustrated user.   I browsed up an album and pressed ...
  • Sebasty
  • Community Legend
  • 1827 Views
  • 4 replies
  • 1 likes
  • Web Player
  • 1827 Views
  • 4 replies
  • 1 likes

Potential workaround for Android Auto issues affecting Volkswagon/Audi/SEAT/Skoda owners

So this thread is basically a follow-up this thread that had been closed: https://community.spotify.com/t5/Ongoing-Issues/Android-Auto-Sound-stops-playing-after-awhile/idi-p/1296063 Please read the first post of this thread to see if this is the prob...

  • Music Fan
  • So this thread is basically a follow-up this thread that had been closed:   https://community.spotify.com/t5/Ongoing-Issues/Android-Auto-Sound-stops-playing-after-awhile/idi-p/1296063   ...
  • 1308 Views
  • 0 replies
  • 1 likes
  • Android
    Mobile
  • 1308 Views
  • 0 replies
  • 1 likes

All my songs have unsaved

Not really sure what happened. I viewed the songs tab and had all my songs saved still. I started listening to one of them, then queued another song that I don't have saved. I switched tabs for ~2 minutes then went back to Spotify and all my songs we...

  • Casual Listener
  • Not really sure what happened. I viewed the songs tab and had all my songs saved still. I started listening to one of them, then queued another song that I don't have saved. I switched tabs for ~2 mi...
  • 534 Views
  • 0 replies
  • 0 likes
  • music
  • 534 Views
  • 0 replies
  • 0 likes

[PS4 and Connect? I think?] Someone else controlling Spotify on my PS4 while I am playing

Situation goes like this:I was playing an online game on my PS4 when all of a sudden the Spotify app turned on in the background and started playing music without seemingly any prompt from myself. I tried to pause it/turn it off but whoever activated...

  • Casual Listener
  • Situation goes like this: I was playing an online game on my PS4 when all of a sudden the Spotify app turned on in the background and started playing music without seemingly any prompt from myself.&...
  • 1015 Views
  • 0 replies
  • 0 likes
  • 1015 Views
  • 0 replies
  • 0 likes

Solved!! Share my account

Can i share my account with a friend? Can we use the same account at the same time?

  • Newbie
  • Can i share my account with a friend? Can we use the same account at the same time?
  • Maxim
  • Spotify Star
  • 603 Views
  • 1 replies
  • 0 likes
  • Other
  • 603 Views
  • 1 replies
  • 0 likes

Alexa & Sonos - Sam Smith

Hi I have just come across to Spotify from Deezer as Spotify supposedly works with Amazon Echo and Sonos. Last night when testing it out I asked "Alexa , play Sam Smith in the kitchen", however some other artist 'Sam Smith (AUS)' started playing obvi...

  • Newbie
  • Hi I have just come across to Spotify from Deezer as Spotify supposedly works with Amazon Echo and Sonos. Last night when testing it out I asked "Alexa , play Sam Smith in the kitchen", however some ...
  • suzanneship
  • Newbie
  • 833 Views
  • 1 replies
  • 0 likes
  • 833 Views
  • 1 replies
  • 0 likes

Spotify Webplayer (open.spotify.com) wont play tracks

I have been happily using spotify webplayer (play.spotify.com) on my Chromebook (ChromeOS) for a few years now.Unfortunatly when loading this site it redirects to open.spotify.com, the user interface looks similar but the play button is blacked out a...

  • Newbie
  • I have been happily using spotify webplayer (play.spotify.com) on my Chromebook (ChromeOS) for a few years now. Unfortunatly when loading this site it redirects to open.spotify.com, the user interfa...
  • DeadSulfur
  • Casual Listener
  • 1211 Views
  • 3 replies
  • 0 likes
  • Web Player
  • 1211 Views
  • 3 replies
  • 0 likes

Windows Phone 10 client incorrectly says offline

I am posting right now from my Windows Phone 10 browser. However, while I can post this, Spotify is saying that "You're Offline". EDIT: Oops, never mind. I see that without a premium account your phone has to be using WiFi - it won't work over "2G/3G...

  • Casual Listener
  • I am posting right now from my Windows Phone 10 browser. However, while I can post this, Spotify is saying that "You're Offline".   EDIT: Oops, never mind. I see that without a premium account...
  • 377 Views
  • 0 replies
  • 0 likes
  • Connect
  • 377 Views
  • 0 replies
  • 0 likes

How can I repeat a song?

When using the web client, how can I put a single song on repeat?Currently I create a new playlist that I edit to contain just that song. But that feels like way to much effort. Thanks for any suggestions!

  • Casual Listener
  • When using the web client, how can I put a single song on repeat? Currently I create a new playlist that I edit to contain just that song. But that feels like way to much effort.   Tha...
  • andomar
  • Casual Listener
  • 28213 Views
  • 4 replies
  • 1 likes
  • Web Player
  • 28213 Views
  • 4 replies
  • 1 likes

Your Music filled up–but it's not

Not talking about the absurd 9,999 limit (that every other music service doubles or more). Talking about how I'm at 9,202 songs and Spotify is telling me I can't save any more songs/albums. What's the deal here? If you're gonna limit us, at least let...

  • Roadie
  • Not talking about the absurd 9,999 limit (that every other music service doubles or more).   Talking about how I'm at 9,202 songs and Spotify is telling me I can't save any more songs/albums. ...
  • SlappyJoe
  • Casual Listener
  • 2231 Views
  • 2 replies
  • 2 likes
  • music
  • 2231 Views
  • 2 replies
  • 2 likes

Playstation link problems

Hello, I have changed from a PS3 to PS4 and I created a new playstation account. It will not allow me to link my Spotify to the new Playstation account as it says it is already linked. I have tried absolutely everything I can think of to resolve this...

  • Casual Listener
  • Hello,  I have changed from a PS3 to PS4 and I created a new playstation account. It will not allow me to link my Spotify to the new Playstation account as it says it is already linked.  ...
  • foxontherock
  • Casual Listener
  • 683 Views
  • 1 replies
  • 0 likes
  • PlayStation
    Sony
  • 683 Views
  • 1 replies
  • 0 likes

Samsung Smart TV - can't login after I changed Spotify password

I had logged in to the Spotify app on Samsung Smart TV ok.Some time afterwards I had to change my Spotify password,I did this ok in the usual way. Then, when I went back to log in on TV it told me,failed password, fair enough. But it doesn't prompt y...

  • Newbie
  • I had logged in to the Spotify app on Samsung Smart TV ok. Some time afterwards I had to change my Spotify password, I did this ok in the usual way.   Then, when I went back to log in on TV ...
  • MarcellaDPorru
  • Newbie
  • 3145 Views
  • 4 replies
  • 1 likes
  • Samsung
  • 3145 Views
  • 4 replies
  • 1 likes

Sonos and iOS

Hi, I‘m using Spotify on iOS and Sonos.Whith Apple Music I can use the same account in parallel I.e. I’m not forced to have two account, syncing playlists etc. Why isn’t it possible with Spotify? I remember well in the past it was working.Don’t wanna...

  • Casual Listener
  • Hi,   I‘m using Spotify on iOS and Sonos. Whith Apple Music I can use the same account in parallel I.e. I’m not forced to have two account, syncing playlists etc.   Why isn’t it possib...
  • 447 Views
  • 0 replies
  • 0 likes
  • 447 Views
  • 0 replies
  • 0 likes

Saved Artist become unsaved

I was adding new artists to my saved artist and when I went to go look in my music and then artist half of my previously saved artist disappeared. How do I fix this issue and why does it happen???

  • Newbie
  • I was adding new artists to my saved artist and when I went to go look in my music and then artist half of my previously saved artist disappeared. How do I fix this issue and why does it happen???
  • 447 Views
  • 0 replies
  • 0 likes
  • Other
  • 447 Views
  • 0 replies
  • 0 likes

Solved!! Please help: how do I save/export playlist?

I wish to know how to save the list of music I have added to my playlist in case of any fault which results in loss or some files missing?At the moment, the only way to monitor your tracks is to see the running total of tracks which only tells you th...

  • Music Fan
  • I wish to know how to save the list of music I have added to my playlist in case of any fault which results in loss or some files missing? At the moment, the only way to monitor your tracks is to ...
  • AlexMaster
  • Music Fan
  • 177669 Views
  • 22 replies
  • 4 likes
  • 177669 Views
  • 22 replies
  • 4 likes

Why Spotify said TaiWan is a country?

When I browsed the top 50 by country . I saw Spotify show TAIWAN as a country, which is not apposite. I mean , this list should be renamed to . PS, HONGKONG is also not a country. Hope the Spotify can fix it .

  • Newbie
  • When I browsed the top 50 by country . I saw Spotify show TAIWAN as a country, which is not apposite. I mean , this list should be renamed to <country and areas > .    PS, HONG...
  • 708 Views
  • 0 replies
  • 0 likes
  • iOS
    Shows
  • 708 Views
  • 0 replies
  • 0 likes

HEOS 1 LOSES CONNECTION AFTER 10 MINUTES !!!

I HAVE A SECOND GENERATION HEOS 1 SPEKER (HS2) THAT I BUY FROM 1 YEAR AGO, USE EVERYDAY... I HAVE SPOTIFY PREMIUM, BUT SINCE AUGUST 2017 I HAVE PROBLEMS WITH MY HEOS 1 ONLY WHEN I USE SPOTIFY CONNECT! ... IT BEGINS TO PLAY THE MUSIC THAT I SELECT, BU...

  • Newbie
  • I HAVE A SECOND GENERATION HEOS 1 SPEKER (HS2) THAT I BUY FROM 1 YEAR AGO, USE EVERYDAY... I HAVE SPOTIFY PREMIUM, BUT SINCE AUGUST 2017 I HAVE PROBLEMS WITH MY HEOS 1 ONLY WHEN I USE SPOTIFY CONNECT...
  • 869 Views
  • 0 replies
  • 1 likes
  • 869 Views
  • 0 replies
  • 1 likes

Student rabbat

Hey!I've seen in Spotify's website rabbit for students, but it was really strange that the rabbi only applies to college students and universities. I'm also a student but I'm going to Komvux and I want to get a student rabbit like all students, or I'...

  • Newbie
  • Hey! I've seen in Spotify's website rabbit for students, but it was really strange that the rabbi only applies to college students and universities. I'm also a student but I'm going to Komvux and I ...
  • 504 Views
  • 0 replies
  • 0 likes
  • 504 Views
  • 0 replies
  • 0 likes

Podcasts - More Rounded Political Options

The podcast selection on Spotify is heavily skewed to one side of the political Spectrum. Spotify owes it to the people to provide a more balanced offering of the political podcasts.There is a high demand for other types of political views other than...

  • Casual Listener
  • The podcast selection on Spotify is heavily skewed to one side of the political Spectrum.  Spotify owes it to the people to provide a more balanced offering of the political podcasts. There is...
  • 387 Views
  • 0 replies
  • 1 likes
  • 387 Views
  • 0 replies
  • 1 likes