Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • belilley
  • Newbie
  • 18986 Views
  • 119 replies
  • 11 likes
  • Other
  • 18986 Views
  • 119 replies
  • 11 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 21731 Views
  • 9 replies
  • 2 likes
  • Other
  • 21731 Views
  • 9 replies
  • 2 likes

Connected to other devices

I am unable to play certain songs on any of my devices other than my desktop as it says I am connected to another device. I have:-signed out of all devices from my account page-changed my password-tried everything else that has been suggested Some mu...

  • Newbie
  • I am unable to play certain songs on any of my devices other than my desktop as it says I am connected to another device.   I have: -signed out of all devices from my account page -changed m...
  • 375 Views
  • 0 replies
  • 0 likes
  • Connect
    music
  • 375 Views
  • 0 replies
  • 0 likes

Bluetooth Remote Controls do not work for Spotify

Hello,My issue concerns the headset control of switching between songs (previous/next song, pause / start). It works for all other apps (installed music player, Amazon Music, etc.), however, not for Spotify.Smartphone: Huwaei Honor 6; Headset: Sony M...

  • Newbie
  • Hello, My issue concerns the headset control of switching between songs (previous/next song, pause / start).  It works for all other apps (installed music player, Amazon Music, etc.), however,...
  • 700 Views
  • 0 replies
  • 1 likes
  • 700 Views
  • 0 replies
  • 1 likes

Christian Music Not on Genre Page

Dear Spotify, Please bring back the Christian Music genre back onto the Genre/Moods tab. Someone has recently told me that it is "not avaliable in some countries". I live in New Zealand... it was pretty avaliable 2 weeks ago, what has changed? It was...

  • Newbie
  • Dear Spotify,   Please bring back the Christian Music genre back onto the Genre/Moods tab. Someone has recently told me that it is "not avaliable in some countries". I live in New Zealand... i...
  • Reneedet
  • Casual Listener
  • 1063 Views
  • 1 replies
  • 2 likes
  • Christian
    Christian Rock
    genre
    Genre Radio
    Genres & Moods
    music
  • 1063 Views
  • 1 replies
  • 2 likes

Solved!! Music from split-up bands?

Hello,I wanted some clarification about this: if a band is split-up so no longer making music (like Dissection etc), is it still possible to request their music to be added on Spotify?Thank you

  • Regular
  • Hello, I wanted some clarification about this: if a band is split-up so no longer making music (like Dissection etc), is it still possible to request their music to be added on Spotify? Thank you ...
  • Sebasty
  • Community Legend
  • 1753 Views
  • 5 replies
  • 0 likes
  • music
  • 1753 Views
  • 5 replies
  • 0 likes

Xbox app play history?

Hi there! I was cooped up with the flu last week and checked out my Discover Weekly and was blown away by about ten tracks. I boot up my PC to check out the play history and... Nada. Is there any way of checking out what songs I listened to recently ...

  • Regular
  • Hi there!    I was cooped up with the flu last week and checked out my Discover Weekly and was blown away by about ten tracks.    I boot up my PC to check out the play history...
  • hans-jürgen
  • Roadie
  • 2639 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 2639 Views
  • 1 replies
  • 0 likes

Spotify - Discord

With this new update. Can you add "viewers" also a chat area(text) |

  • Casual Listener
  • With this new update. Can you add "viewers" also a chat area(text)  |
  • 799 Views
  • 0 replies
  • 0 likes
  • 799 Views
  • 0 replies
  • 0 likes

Play Queue removed?

I use the Chrome extension version of Spotify. I was trying to add a song to my play queue when I couldn't find an option of "add to queue", I tried with some other songs and none showed the option. I then tried to find the queue symbol, and I couldn...

  • Newbie
  • I use the Chrome extension version of Spotify. I was trying to add a song to my play queue when I couldn't find an option of "add to queue", I tried with some other songs and none showed the option. ...
  • IguanaSetup
  • Community Legend
  • 524 Views
  • 1 replies
  • 0 likes
  • 524 Views
  • 1 replies
  • 0 likes

Spotify app for windows RT

hi there, has an app for windows RT been made yet or still working on that? had a look at the microsoft store and couldnt seem to see it.if not is there a way i can use it online? cause that play.spotify.com didnt seem to work. thanks,Rene.

  • Newbie
  • hi there,   has an app for windows RT been made yet or still working on that?   had a look at the microsoft store and couldnt seem to see it. if not is there a way i can use it online?...
  • VNNGYN
  • Music Fan
  • 1000 Views
  • 1 replies
  • 0 likes
  • Other
  • 1000 Views
  • 1 replies
  • 0 likes

Spotify web player on Windows RT

Hi. I have been trying to get on the Spotify web player on my windows surface 2. But everytime I try to access the web player, I get redirected to the the home page. Can someone help me out?

  • Casual Listener
  • Hi. I have been trying to get on the Spotify web player on my windows surface 2. But everytime I try to access the web player, I get redirected to the the home page. Can someone help me out?
  • VNNGYN
  • Music Fan
  • 5108 Views
  • 4 replies
  • 1 likes
  • Web Player
    Windows
  • 5108 Views
  • 4 replies
  • 1 likes

Solved!! Spotify mOnEyS

When do you send the info about how many plays a song has to the royalty distributors. Distrokid says it takes about 2-3 months sometimes shorter but i refuse to think that could possibly be true.

  • Casual Listener
  • When do you send the info about how many plays a song has to the royalty distributors. Distrokid says it takes about 2-3 months sometimes shorter but i refuse to think that could possibly be true.
  • DaddyFayke
  • Casual Listener
  • 1073 Views
  • 2 replies
  • 0 likes
  • 1073 Views
  • 2 replies
  • 0 likes

Solved!! Edit offline devices

I frequently reset my android phone which also frequently causes my iPod to lose it's status as an offline device. I would like to be able to manage this list without resyncing my iPod all the time. This process takes hours because of how iOS pauses ...

  • Roadie
  • I frequently reset my android phone which also frequently causes my iPod to lose it's status as an offline device. I would like to be able to manage this list without resyncing my iPod all the time. ...
  • MadmanOnWheels
  • Roadie
  • 1954 Views
  • 4 replies
  • 0 likes
  • Other
  • 1954 Views
  • 4 replies
  • 0 likes

I press the button dislike this track

Hi, I pressed the button dislike this track in radio, but i don't wanted. Help me and sorry for my english

  • Visitor
  • Hi, I pressed the button dislike this track in radio, but i don't wanted. Help me  and sorry for my english 
  • 401 Views
  • 0 replies
  • 0 likes
  • 401 Views
  • 0 replies
  • 0 likes

Spotify in Dubai, UAE

Just moved out here and now my account wont work. Is there a way to get around this? Because as far as I understand, Spotify is not available in the UAE. I have a free account. Thanks.

  • Visitor
  • Just moved out here and now my account wont work. Is there a way to get around this? Because as far as I understand, Spotify is not available in the UAE. I have a free account.   Thanks.
  • user-removed
  • Not applicable
  • 92646 Views
  • 17 replies
  • 4 likes
  • Other
  • 92646 Views
  • 17 replies
  • 4 likes

Spotify Disconnects from Google Cast

Hello all, I have just noticed that when using Spotify via Google Cast on NVIDIA Shield TV my app will disconnect from the TV but will keep playing on the TV. When I reconnect it stops the music and starts from where it disconnected. I don't know if ...

  • Regular
  • Hello all,   I have just noticed that when using Spotify via Google Cast on NVIDIA Shield TV my app will disconnect from the TV but will keep playing on the TV. When I reconnect it stops the m...
  • 1024 Views
  • 0 replies
  • 1 likes
  • music
  • 1024 Views
  • 0 replies
  • 1 likes

terrible performance in windows phone

spotify is showing sorry,there's nothing here under browse section in windows phone...

  • Newbie
  • spotify is showing sorry,there's nothing here under browse section in windows phone...
  • Sebasty
  • Community Legend
  • 923 Views
  • 3 replies
  • 0 likes
  • 923 Views
  • 3 replies
  • 0 likes

Free Spotify Radio on Sonos?

Since Spotify Radio is available on iOS with free Spotify Account, I would think/hope I would also be able to listen to Spotify on my Sonos system (as I'm able to do with other online streamers). Are there any plans to offer this ability?

  • Casual Listener
  • Since Spotify Radio is available on iOS with free Spotify Account, I would think/hope I would also be able to listen to Spotify on my Sonos system (as I'm able to do with other online streamers). &nb...
  • maichrcol
  • Newbie
  • 16747 Views
  • 54 replies
  • 277 likes
  • 16747 Views
  • 54 replies
  • 277 likes

Spotify Connect & Echo Dot issue

I connected my Echo to Spotify. It worked great for a few days. Now the Echo does not appear as an available device. And when I tell Alexa to play Spotify, it plays the last playlist that was playing before the device was no longer avail. I tried unl...

  • Casual Listener
  • I connected my Echo to Spotify. It worked great for a few days. Now the Echo does not appear as an available device. And when I tell Alexa to play Spotify, it plays the last playlist that was playing...
  • 641 Views
  • 0 replies
  • 0 likes
  • Connect
  • 641 Views
  • 0 replies
  • 0 likes

Spotify Web Player

is spotify web player not working right now? I logged in and it just keeps showing "Connecting to Spotify..".

  • Regular
  • is spotify web player not working right now? I logged in and it just keeps showing "Connecting to Spotify..".
  • alexiswynegar21
  • Newbie
  • 34363 Views
  • 14 replies
  • 1 likes
  • Web Player
  • 34363 Views
  • 14 replies
  • 1 likes

Spotify On Chromebook!!

Hi there!I had downloaded the Spotify Web Player app on my Acer Chromebook, and it's been working perfectly for the past few months. Just yesterday, I was opening the app to listen to some music, when suddenly, it looked like it had updated completel...

  • Newbie
  • Hi there! I had downloaded the Spotify Web Player app on my Acer Chromebook, and it's been working perfectly for the past few months.   Just yesterday, I was opening the app to listen to some...
  • user-removed
  • Not applicable
  • 35814 Views
  • 22 replies
  • 14 likes
  • 35814 Views
  • 22 replies
  • 14 likes

Emin vs Dj Emin - move songs to correct artist

Two songs on spotify where assigned to the wrong artist:https://open.spotify.com/track/3d2zdzYBSqx3GuhyercwJe?si=3-Q3P1xxRtK4x_nU7-y3Dw https://open.spotify.com/track/7vP9I5xf9m2XsZWqCA9hfO?si=2j9FMXETTMi2VLRpKPq6JQ They are both by the cologne Dj Em...

  • Roadie
  • Two songs on spotify where assigned to the wrong artist: https://open.spotify.com/track/3d2zdzYBSqx3GuhyercwJe?si=3-Q3P1xxRtK4x_nU7-y3Dw   https://open.spotify.com/track/7vP9I5xf9m2XsZWqCA9hf...
  • Dj_Fex
  • Roadie
  • 549 Views
  • 1 replies
  • 0 likes
  • Other
  • 549 Views
  • 1 replies
  • 0 likes