Help Wizard

Step 1

NEXT STEP

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 16825 Views
  • 8 replies
  • 1 likes
  • Other
  • 16825 Views
  • 8 replies
  • 1 likes

"You're Listening on SM-G925V" Error

I'm trying to listen to my Spotify on my chromebook, but no matter what I do it claims I'm "listening on SM-G925V," and refuses to let me change the device to my web player. So doing my darnedest I googled what the heck a SM-G925V was and realized it...

  • Newbie
  • I'm trying to listen to my Spotify on my chromebook, but no matter what I do it claims I'm "listening on SM-G925V," and refuses to let me change the device to my web player. So doing my darnedes...
  • 277 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 277 Views
  • 0 replies
  • 0 likes

Web Player stream noise from banner ads

Has anyone else noticed with a free account that the web player stream cuts/chops when the banner ad is refreshed? I thought it was my home computer or home wireless or broadband speed, then as I stared at the web player I saw the noise comes each ti...

Spotify-Banner-Ad-Example.PNG
  • Newbie
  • Has anyone else noticed with a free account that the web player stream cuts/chops when the banner ad is refreshed? I thought it was my home computer or home wireless or broadband speed, then as I sta...
  • 354 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 354 Views
  • 0 replies
  • 0 likes

Spotfy não está fazendo stream online

Eu tenho vários CD's baixados no meu computador, porém a maioria é com qualidade baixa. Fiz um teste como mostra a imagem abaixo e quando escolho um CD para ouvir pelo programa, o stream não é feito online e sim apenas a reprodução a partir do arquiv...

Captura de Tela (12).png
  • Newbie
  • Eu tenho vários CD's baixados no meu computador, porém a maioria é com qualidade baixa. Fiz um teste como mostra a imagem abaixo e quando escolho um CD para ouvir pelo programa, o stream não é f...
  • 211 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 211 Views
  • 0 replies
  • 0 likes

Recommended Songs

How can you stop recommendations for listening? Spotify keeps inserting songs from Recommendations into a playlist I'm listening to all night, and I don't want to listen to the recommended songs nor have them added into my playlist.

  • Regular
  • How can you stop recommendations for listening?  Spotify keeps inserting songs from Recommendations into a playlist I'm listening to all night, and I don't want to listen to the recommended song...
  • vwgomez2003
  • Regular
  • 234 Views
  • 1 replies
  • 0 likes
  • Other
  • 234 Views
  • 1 replies
  • 0 likes

listening to web player on Desktop problems

Does anyone know why when I start my spotify web player on my desktop, I cannot listen to it there, I have to listen to it on my cell phone?

  • Newbie
  • Does anyone know why when I start my spotify web player on my desktop, I cannot listen to it there, I have to listen to it on my cell phone?
  • iamandyhill
  • Community Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 206 Views
  • 1 replies
  • 0 likes

No sound when listening on Bluetooth headphones connected to Samsung TV

I've got a brand ne Samsung 32" TV UE32M5000, setup Spotify on it, but don't get sound or playback when listening on Either of my Bluetooth headphones !!Any help appreciated.

  • Newbie
  • I've got a brand ne Samsung 32" TV UE32M5000, setup Spotify on it, but don't get sound or playback when listening on Either of my Bluetooth headphones !! Any help appreciated.
  • 667 Views
  • 0 replies
  • 0 likes
  • 667 Views
  • 0 replies
  • 0 likes

Spotify paused

Hi! I´m not sure if this issue is due to Spotify or our new system at work, but I´ll give this a try. I work at a switch board for a company, and 2 weeks ago we got a new platform for our phone service. But since we got the new one Spotify is paused ...

  • Newbie
  • Hi!   I´m not sure if this issue is due to Spotify or our new system at work, but I´ll give this a try.   I work at a switch board for a company, and 2 weeks ago we got a new platform f...
  • 229 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 229 Views
  • 0 replies
  • 0 likes

Discover Weekly didn't update this week

Logged in as usual via SonosPlaylist is same as last weekLogged out via SonosLogin in via SpotifyPlaylist is same as last weekUnfollowed playlist.Signed out of spotifySigned back into spotify (normal username/pw, not Facebook)Refollowed Discover Week...

  • Casual Listener
  • Logged in as usual via Sonos Playlist is same as last week Logged out via Sonos Login in via Spotify Playlist is same as last week Unfollowed playlist. Signed out of spotify Signed back into s...
  • amandablum
  • Casual Listener
  • 287 Views
  • 2 replies
  • 0 likes
  • Web Player
  • 287 Views
  • 2 replies
  • 0 likes

LG SMART TV NOT SHOWING PLAYLISTS

Hey! For some reason, for a couple of months, some of my playlists hasn't been showing up on my Smart TV (LG, model: 32LB580B-UG). It says "loading" all the time. I have a premium membership. I have reset, re login, and still nothing. Can you please ...

  • Newbie
  • Hey! For some reason, for a couple of months, some of my playlists hasn't been showing up on my Smart TV (LG, model: 32LB580B-UG). It says "loading" all the time. I have a premium membership. I ...
  • 303 Views
  • 0 replies
  • 0 likes
  • Other
  • 303 Views
  • 0 replies
  • 0 likes

Hitting Shuffle over and over brings back the same order of songs

When i like to hear random musik of my library, i usually hit the "shuffle"-button until the order of the next ~15 songs sound interesting to me. But sadly the same songs hit the top of the list over and over again. That's not what i was expecting. I...

  • Newbie
  • When i like to hear random musik of my library, i usually hit the "shuffle"-button until the order of the next ~15 songs sound interesting to me. But sadly the same songs hit the top of the list over...
  • 387 Views
  • 0 replies
  • 1 likes
  • Other
  • 387 Views
  • 0 replies
  • 1 likes

Playlist deletion

I accidentally deleted my playlist the other day. Does any one know how I can recover this? I spent years building it.

  • Newbie
  • I accidentally deleted my playlist the other day. Does any one know how I can recover this? I spent years building it.
  • hotnspicyyyyyy
  • Roadie
  • 248 Views
  • 1 replies
  • 0 likes
  • Other
  • 248 Views
  • 1 replies
  • 0 likes

joelthezombie15

Whenever I listen to a playlist on shuffle it doesn't shuffle very well. Like I will end up with 5 songs from band A and then a song or two from band B, then 3 from back C then 4 from band A again. Its playing things from the same artists too frequen...

  • Regular
  • Whenever I listen to a playlist on shuffle it doesn't shuffle very well. Like I will end up with 5 songs from band A and then a song or two from band B, then 3 from back C then 4 from band A again. I...
  • Aselia
  • Newbie
  • 305 Views
  • 3 replies
  • 0 likes
  • Web Player
    Windows
  • 305 Views
  • 3 replies
  • 0 likes

Missing functions in TV App (LG WebOS)

I have just downloaded the WebOS app of Spotify for my LG TV, but I am quite disapointed by it's funtionality? * I can't browse favorite artists * No Radio support Am I missing something, or should I cancel my subscription again?

  • Regular
  • I have just downloaded the WebOS app of Spotify for my LG TV, but I am quite disapointed by it's funtionality?   * I can't browse favorite artists * No Radio support   Am I missin...
  • BatBuchanan
  • Newbie
  • 2432 Views
  • 6 replies
  • 3 likes
  • Other
  • 2432 Views
  • 6 replies
  • 3 likes

Superuser Contribution Pésimo funcionamiento con Windows 10 Mobile

La aplicación es excelente y funcionaba muy bien mientras tuve Windows Phone 8.1Cuando mi Lumia 735 se actualizó a Windows Mobile 10, la app dejo de funcionar.La reinstale 5 veces y sigue igual.Que se puede hacer?

  • Music Fan
  • La aplicación es excelente y funcionaba muy bien mientras tuve Windows Phone 8.1 Cuando mi Lumia 735 se actualizó a Windows Mobile 10, la app dejo de funcionar. La reinstale 5 veces y sigue igual. ...
  • Flor42
  • Casual Listener
  • 2776 Views
  • 19 replies
  • 1 likes
  • Other
    WP 8
  • 2776 Views
  • 19 replies
  • 1 likes

www.spotify.com/roku to sign up link not working

trying to access Spotify via my Roku 2. Instructions say to go to www.spotify.com/roku to sign up but the link is not working. Help?

  • Newbie
  • trying to access Spotify via my Roku 2.  Instructions say to go to www.spotify.com/roku to sign up but the link is not working.  Help?
  • Socorro1
  • Newbie
  • 9307 Views
  • 9 replies
  • 6 likes
  • 9307 Views
  • 9 replies
  • 6 likes

three offline device limit!

I only have two devices on spotify and apparently the limit of three devices has been exceeded and in doing so 300+ songs have been deleted... NOT HAPPY! And I don't know how to change it! HELP

  • Newbie
  • I only have two devices on spotify and apparently the limit of three devices has been exceeded and in doing so 300+ songs have been deleted... NOT HAPPY! And I don't know how to change it! HELP
  • 253 Views
  • 0 replies
  • 0 likes
  • 253 Views
  • 0 replies
  • 0 likes

Way to know time/date or playlist you saved a song to?

I recently went to listen to an artist playing a nearby venue and loved their sound and realized I had at some point saved the track and downloaded it for offline listening. I have it set up so my many playlists including discovery weekly each week a...

  • Gig Goer
  • I recently went to listen to an artist playing a nearby venue and loved their sound and realized I had at some point saved the track and downloaded it for offline listening. I have it set up so my ma...
  • lindseylonadier
  • Gig Goer
  • 3098 Views
  • 2 replies
  • 0 likes
  • music
    Other
  • 3098 Views
  • 2 replies
  • 0 likes

"This song is unavailable" for almost entire album

This issue occurs off an on every once and a while, but never happened with an entire album. I live in the US and wouldn't assume this would be blocked in my country for any reason, but I've tried everything to fix the issue, including logging out an...

  • Visitor
  • This issue occurs off an on every once and a while, but never happened with an entire album. I live in the US and wouldn't assume this would be blocked in my country for any reason, but I've tried ev...
  • 299 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 299 Views
  • 0 replies
  • 0 likes

Solved!! Can't import iTunes playlist (Premium)

I have been struggling after finally buying the spotify premium account, with importing my music and playlists from iTunes. I have been reading around and it looks like they have completely gotten rid of the import playlist feature? Is this so? If no...

  • Regular
  • I have been struggling after finally buying the spotify premium account, with importing my music and playlists from iTunes. I have been reading around and it looks like they have completely gotten ri...
  • mc171
  • Casual Listener
  • 15219 Views
  • 12 replies
  • 0 likes
  • music
  • 15219 Views
  • 12 replies
  • 0 likes