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Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • Covenantbirmingham
  • Visitor
  • 3733 Views
  • 28 replies
  • 6 likes
  • Other
  • 3733 Views
  • 28 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 18261 Views
  • 8 replies
  • 2 likes
  • Other
  • 18261 Views
  • 8 replies
  • 2 likes

Removal of New Releases in Browse->Discover->New Releases

This was a fundamnetal part of my listening habits. A personalised list of new music coming out, who wouldnt want that feature. Can someone from spotify explain why I don't see this anymore? And how can I get it back. Is this kind of list accessible ...

  • Regular
  • This was a fundamnetal part of my listening habits.  A personalised list of new music coming out, who wouldnt want that feature.  Can someone from spotify explain why I don't see this...
  • ngosman
  • Newbie
  • 664 Views
  • 4 replies
  • 6 likes
  • Windows
  • 664 Views
  • 4 replies
  • 6 likes

Problemas para pasar al siguiente tema, o volver al anterior.

Que tal? Mirando el foro encontre gente con el mismo problema, pero sin solucion alguna ... Me acaban de incluir en el plan familiar de Spotify, pero tengo un problema, el cual vuelve inutil la aplicación. El inconveniente es que NO PUEDO ADELANTAR, ...

  • Newbie
  • Que tal? Mirando el foro encontre gente con el mismo problema, pero sin solucion alguna ...   Me acaban de incluir en el plan familiar de Spotify, pero tengo un problema, el cual vuelve inutil...
  • 782 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 782 Views
  • 0 replies
  • 0 likes

Blutooth clipping and speed up tracks x2

(not English...)Hi !I've got a problem on Spotify desktop applicaition.When I connect the bluetooth speaker ( Philips SBT300/12 ) spotify speed up the song x2 so... 1 sec = 2 sec of the song....When i switch off the Blt speaker and plug ears speakers...

  • Casual Listener
  • (not English...) Hi ! I've got a problem on Spotify desktop applicaition. When I connect the bluetooth speaker ( Philips SBT300/12 ) spotify speed up the song x2 so... 1 sec = 2 sec of the song....
  • Batou_34
  • Casual Listener
  • 639 Views
  • 1 replies
  • 0 likes
  • 639 Views
  • 1 replies
  • 0 likes

Logging into Integra DTR-40.5

I've disconnected myself from Facebook so I believe I am only logging in with a Spotify account. When I try to log into my receiver I get an error and wants to take me back to manage accounts. I've found on Spotify's site about logging in with a nume...

  • Regular
  • I've disconnected myself from Facebook so I believe I am only logging in with a Spotify account.  When I try to log into my receiver I get an error and wants to take me back to manage accounts. ...
  • southlida
  • Regular
  • 2892 Views
  • 16 replies
  • 0 likes
  • Onkyo
  • 2892 Views
  • 16 replies
  • 0 likes

[BB] Play button for "Join the Revolution" by Duke Pope Zero not working

https://open.spotify.com/album/7CRmDAolrutKHxdBZWvSpn Play button not working. Also the song title or artist name does not show up in search. Hope this can be fixed asap. Was planning to link to Spotify and generate traffic from Feature FM, but have ...

  • Casual Listener
  • https://open.spotify.com/album/7CRmDAolrutKHxdBZWvSpn   Play button not working. Also the song title or artist name does not show up in search. Hope this can be fixed asap. Was planning to lin...
  • 219 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 219 Views
  • 0 replies
  • 0 likes

Looking for a suitable stereo with Spotify Connect for someone with a developmental disorder

I wonder if anyone has any recommendations for a home stereo system with Spotify Connect that is very easy to use. I understand most system are meant to be used with the spotify app, but I'm looking for a system where at least play/pause and skip tra...

  • Casual Listener
  • I wonder if anyone has any recommendations for a home stereo system with Spotify Connect that is very easy to use.   I understand most system are meant to be used with the spotify app, but&nbs...
  • ron77
  • Casual Listener
  • 447 Views
  • 2 replies
  • 0 likes
  • 447 Views
  • 2 replies
  • 0 likes

Chromecast long gaps between songs

I’m using Spotify on a Chromecast using an iPhone as a remote. This all worked perfectly until this weekend - there is now a 5 to 10-second gap between every song. Is anyone else having this problem? All apps up to date.

  • Newbie
  • I’m using Spotify on a Chromecast using an iPhone as a remote. This all worked perfectly until this weekend - there is now a 5 to 10-second gap between every song. Is anyone else having this problem?...
  • Jabeat86
  • Newbie
  • 899 Views
  • 3 replies
  • 2 likes
  • 899 Views
  • 3 replies
  • 2 likes

Spotify Wont Connect To Internet (Error Code 4)

I have literally been playing games, watching videos, and **bleep**, i'm even typing this from the SAME COMPUTER Spotify thinks is offline. Sometimes I can log in, other times the "Service is unavailable" but thats the furthest I've gotten. Can't Bro...

  • Newbie
  • ...o 'http' - Using a VPN - Checking all boxes in firewall for private/public access - Disabling Anti-virus/Anti-malware - Running "Spotify Web Helper" again after opening the program - Updating A...
  • 535 Views
  • 0 replies
  • 1 likes
  • Web Player
    Windows
  • 535 Views
  • 0 replies
  • 1 likes

Love the politics!

Thanks for the political interlude, Spotify. How refreshing! 

  • Newbie
  • Thanks for the political interlude, Spotify. How refreshing! 
  • 192 Views
  • 0 replies
  • 0 likes
  • 192 Views
  • 0 replies
  • 0 likes

"Discover Weekly" is all religious praise music..?!

My "Discover Weekly" for 2 or 3 weeks now has been all weird religious praise music. "A mighty fortress is our god" and stuff like that. All I've listened to is garage rock, trad jazz, rockabilly, surf. How do I reset this silly thing?

  • Casual Listener
  • My "Discover Weekly" for 2 or 3 weeks now has been all weird religious praise music.  "A mighty fortress is our god" and stuff like that.   All I've listened to is garage rock, trad jazz,...
  • annistyn
  • Roadie
  • 427 Views
  • 3 replies
  • 0 likes
  • 427 Views
  • 3 replies
  • 0 likes

Next song while playing a game?

So. I like Spotify and bought Pro Version too. Now i saw last time a YT-Video, where LoL player raged. In the corner I saw the current playing music. Because he raged, he tapped a lot of keys on his keyboard. But I want to know, how to see the curren...

  • Newbie
  • So. I like Spotify and bought Pro Version too. Now i saw last time a YT-Video, where LoL player raged. In the corner I saw the current playing music. Because he raged, he tapped a lot of keys on his ...
  • mcc1ane
  • Music Fan
  • 5486 Views
  • 1 replies
  • 0 likes
  • 5486 Views
  • 1 replies
  • 0 likes

Web Player "Shuffle"

Any thoughts on how to bust the absolutely awful "shuffle" on the Web Player? It fixes on the same set of songs all the time I have a 167 song playlist, and this is how the shuffle works by song number in the playlist: 159, 163, 158, 157, 161, 166, 1...

  • Casual Listener
  • Any thoughts on how to bust the absolutely awful "shuffle" on the Web Player? It fixes on the same set of songs all the time   I have a 167 song playlist, and this is how the shuffle works by ...
  • 421 Views
  • 0 replies
  • 1 likes
  • Web Player
  • 421 Views
  • 0 replies
  • 1 likes

Trouble with the Play Queue screen. It switches to the Browse screen by itself.

Hello All. When I try to change my view to the Play Queue screen it reverts back to the Browse screen. I have noticed that it appears to happen immediatly after the ad banner pops up at the bottom of the screen. Obviously I am using the free version ...

  • Newbie
  • Hello All. When I try to change my view to the Play Queue screen it reverts back to the Browse screen. I have noticed that it appears to happen immediatly after the ad banner pops up at the bottom of...
  • 278 Views
  • 0 replies
  • 1 likes
  • Web Player
    Windows
  • 278 Views
  • 0 replies
  • 1 likes

Solved!! Chromecast spotify app no longer plays sound

After several tests i've found that the spotify app does not play audio via our chromecast. Other apps (youtube, netflix, etc) all play audio with no issues. The app GUI appears to operates as it should, showing playback info and track time properly....

  • Casual Listener
  • After several tests i've found that the spotify app does not play audio via our chromecast. Other apps (youtube, netflix, etc) all play audio with no issues.   The app GUI appears to operates ...
  • JFFP
  • Casual Listener
  • 4922 Views
  • 19 replies
  • 7 likes
  • 4922 Views
  • 19 replies
  • 7 likes

Spotify Ads

How do you do promotional advertisement for your own music?

  • Newbie
  • How do you do promotional advertisement for your own music?
  • 206 Views
  • 0 replies
  • 0 likes
  • 206 Views
  • 0 replies
  • 0 likes

Firefox User agent no longer allowed?

This browser doesn't support Spotify Web Player. Switch browsers or download Spotify for your desktop. I'm using Pale Moon with User Agent Mode set to Firefox Compatibility. This worked fine until today.

  • Music Fan
  • This browser doesn't support Spotify Web Player. Switch browsers or download Spotify for your desktop.   I'm using Pale Moon with User Agent Mode set to Firefox Compatibility. This worked fine...
  • CAJ69I
  • Casual Listener
  • 1175 Views
  • 2 replies
  • 2 likes
  • Web Player
  • 1175 Views
  • 2 replies
  • 2 likes

Web Player: play.spotify vs open.spotify

For the past two-three weeks I've been having issues with the web player. The main issue seems to be that rather than seeing play.spotify in the URL, it automatically redirects me to open.spotify - this happens both when I try accessing the web playe...

  • Regular
  • For the past two-three weeks I've been having issues with the web player.    The main issue seems to be that rather than seeing play.spotify in the URL, it automatically redirects me to o...
  • vaahtera
  • Casual Listener
  • 17081 Views
  • 30 replies
  • 16 likes
  • Web Player
  • 17081 Views
  • 30 replies
  • 16 likes

Premium download quality

My download options very HIGH quality but download not Good quality ı cant hear kicks or bassline spotify change this quality

  • Newbie
  • My download options very HIGH quality but download not Good quality ı cant hear kicks or bassline spotify change this quality 
  • 238 Views
  • 0 replies
  • 0 likes
  • 238 Views
  • 0 replies
  • 0 likes

Onkyo Output support

Since Spotify stopped support for Onkio, can anybody suggest an alternative to Spotify?

  • Newbie
  • Since Spotify stopped support for Onkio, can anybody suggest an alternative to Spotify?
  • 307 Views
  • 0 replies
  • 0 likes
  • Onkyo
  • 307 Views
  • 0 replies
  • 0 likes