Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • VirtualR3ality
  • Casual Listener
  • 20766 Views
  • 125 replies
  • 13 likes
  • Other
  • 20766 Views
  • 125 replies
  • 13 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 22189 Views
  • 9 replies
  • 2 likes
  • Other
  • 22189 Views
  • 9 replies
  • 2 likes

Amazon echo can't find music

I just got an amazon echo gen 2 and half the songs i try to get it to play i get the response "I can't find XXXX on spotify" or something of the sorts. If i say the name of song an artist it works for most but it doesn't when i try to play anything o...

  • Newbie
  • I just got an amazon echo gen 2 and half the songs i try to get it to play i get the response "I can't find XXXX on spotify" or something of the sorts. If i say the name of song an artist it works fo...
  • Bluebug
  • Newbie
  • 849 Views
  • 1 replies
  • 0 likes
  • 849 Views
  • 1 replies
  • 0 likes

Can’t access a track

Hey there, I can’t access the track Preach from Ivan Dorn’s album OTD. The album OTD (only 3 tracks) is accessable only through google. What can be done in order to listen to the full album?

  • Casual Listener
  • Hey there,   I can’t access the track Preach from Ivan Dorn’s album OTD. The album OTD (only 3 tracks) is accessable only through google.    What can be done in order to listen to ...
  • LeylaMammadova
  • Casual Listener
  • 432 Views
  • 2 replies
  • 0 likes
  • Other
  • 432 Views
  • 2 replies
  • 0 likes

bose or Spotify at fault after update

Soundtouch app not able to play imported playlists via Spotify (Track is unavailable in your country)- Spotify is not able to connect to Soundtouch devices via Spotify connect, speaker is listed but error message: Spotify is not active on this device

  • Newbie
  • Soundtouch app not able to play imported playlists via Spotify (Track is unavailable in your country) - Spotify is not able to connect to Soundtouch devices via Spotify connect, speaker is listed bu...
  • jperk
  • Casual Listener
  • 633 Views
  • 2 replies
  • 0 likes
  • 633 Views
  • 2 replies
  • 0 likes

My Nike+ runclub can not see a spotify

I just got a Spotify premium Acct cause I want to use it with my Nike run app but the app can not pair because I can not see spotify app in a pair music screen in Nike run app Please help, thank you

  • Newbie
  • I just got a Spotify premium Acct cause I want to use it with my Nike run app but the app can not pair because I can not see spotify app in a pair music screen in Nike run app   Please help, t...
  • 413 Views
  • 0 replies
  • 0 likes
  • 413 Views
  • 0 replies
  • 0 likes

[Mobile][Discover]

Travel to Malaysia, search for new talented at here. Meanwhile student from musical can get intern here with spotify .

  • Newbie
  • Travel to Malaysia, search for new talented at here.  Meanwhile student from musical can get intern here with spotify .
  • 339 Views
  • 0 replies
  • 0 likes
  • 339 Views
  • 0 replies
  • 0 likes

Spotify in Malaysia

Since in Malaysia many talents does undiscover, and giving opportunity jobs here

  • Newbie
  • Since in Malaysia many talents does undiscover,  and giving opportunity jobs here  
  • 357 Views
  • 0 replies
  • 0 likes
  • 357 Views
  • 0 replies
  • 0 likes

Jump Back In

My Jump Back In was removed from mobile (which was good) but I can still see it on Web Player. I wanted it removed because my old Discover Weekly--from my old account which data was transferred--is there. How often does this Jump Back In updates?

  • Roadie
  • My Jump Back In was removed from mobile (which was good) but I can still see it on Web Player.   I wanted it removed because my old Discover Weekly--from my old account which data was transfer...
  • 521 Views
  • 0 replies
  • 0 likes
  • 521 Views
  • 0 replies
  • 0 likes

Adding Picture to Profile

I am trying to add aprofile picture to my account. When I go to "edit account", there is no place to add or change any picture. Is this because I don't have Premium?

  • Casual Listener
  • I am trying to add aprofile picture to my account. When I go to "edit account", there is no place to add or change any picture. Is this because I don't have Premium?
  • stiniflower
  • Newbie
  • 2103 Views
  • 3 replies
  • 0 likes
  • 2103 Views
  • 3 replies
  • 0 likes

Deleting Albums?

My favourite song "Lay Down Your Love" by Whitesnake seems to be deleted by Spotify yesterday. In fact the whole album seems to be missing. I have listened to this album many times on Spotify and for some reason it seems to have dissapeared. Can some...

  • Newbie
  • My favourite song "Lay Down Your Love" by Whitesnake seems to be deleted by Spotify yesterday. In fact the whole album seems to be missing. I have listened to this album many times on Spotify and for...
  • reactreality101
  • Roadie
  • 2443 Views
  • 1 replies
  • 0 likes
  • Denon
  • 2443 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Connect audio quality

Hi! I cannot find this information or setting anywhere. What audio quality is used for Spotify Connect? I have a Denon AVR connected to WiFi.Is it possible to set audio quality by device? In details I want to set audio quality for WiFi devices to be ...

  • Community Legend
  • Hi! I cannot find this information or setting anywhere. What audio quality is used for Spotify Connect? I have a Denon AVR connected to WiFi. Is it possible to set audio quality by device? I...
  • danschy
  • Newbie
  • 38663 Views
  • 7 replies
  • 5 likes
  • Denon
  • 38663 Views
  • 7 replies
  • 5 likes

Discovery Weekly Doesn't Play My Style

For the past month or so my Discovery Weekly playlist has been practically all Rap. Occasionally I play some, but my list is pretty much entirely Rap instead of all the stuff I normally listen to.For a while I also found random playlists added to my ...

  • Newbie
  • For the past month or so my Discovery Weekly playlist has been practically all Rap. Occasionally I play some, but my list is pretty much entirely Rap instead of all the stuff I normally listen t...
  • Sebasty
  • Community Legend
  • 448 Views
  • 1 replies
  • 0 likes
  • 448 Views
  • 1 replies
  • 0 likes

Denon RCD-N8

Hi, folks. Got a "Empty List" message earlier when using Spotify on the above device. Consequently, I performed a factory reset on the unit itself and am now unable to even log on to the service at all when I re-enter my account details. Has support ...

  • Regular
  • Hi, folks.   Got a "Empty List" message earlier when using Spotify on the above device.   Consequently, I performed a factory reset on the unit itself and am now unable to even log on t...
  • SunStar1
  • Casual Listener
  • 3082 Views
  • 8 replies
  • 1 likes
  • Denon
  • 3082 Views
  • 8 replies
  • 1 likes

Superuser Contribution Following Multiple Discover Weekly playlists

I followed a friends DW playlist ( share link- web player) and now I can no longer see my own. Is there a way to follow multiple DW playlist, as well as my own? Also, how can I regain access to mine?

  • Casual Listener
  • I followed a friends DW playlist ( share link- web player) and now I can no longer see my own.  Is there a way to follow multiple DW playlist, as well as my own?  Also, how can I regain acc...
  • Alfredo
  • Roadie
  • 871 Views
  • 1 replies
  • 0 likes
  • 871 Views
  • 1 replies
  • 0 likes

TAKE DOWN SPOTIFY++

There are special websites that provide a illegal app called Spotify++. Using this app will cause us music creators to not get our monetization. Websites include tweakbox and tutu app please figure out a way to get rid of them. Thanks

  • Casual Listener
  • There are special websites that provide a illegal app called Spotify++. Using this app will cause us music creators to not get our monetization. Websites include tweakbox and tutu app please figure o...
  • 1779 Views
  • 0 replies
  • 0 likes
  • 1779 Views
  • 0 replies
  • 0 likes

Stop Alexa/Echo from saying "from Spotify" all the time

Hi,I am listening to Spotify via Alexa/Amazon Echo Dot.I'm mainly listening to one song at a time, and since Alexa says "from Spotify" after every song I ask for, I hear "from Spotify" about 200 times a day.Is there a way to stop her from saying it?I...

  • Newbie
  • Hi, I am listening to Spotify via Alexa/Amazon Echo Dot. I'm mainly listening to one song at a time, and since Alexa says "from Spotify" after every song I ask for, I hear "from Spotify" about 200 ...
  • 2942 Views
  • 0 replies
  • 8 likes
  • 2942 Views
  • 0 replies
  • 8 likes

Can't log into a spotify family account from the invitation mail.

Hello, I am the owner of a family account and one of the members can't access the account from the invitation mail.Did it already happen to someone ? Thank you very much.

  • Newbie
  • Hello,    I am the owner of a family account and one of the members can't access the account from the invitation mail. Did it already happen to someone ?   Thank you very much.
  • Jeffrey014
  • Roadie
  • 400 Views
  • 1 replies
  • 0 likes
  • 400 Views
  • 1 replies
  • 0 likes

Syncing Spotify to iPod Classic

I have a fifth gen ipod classic that I would like to put my Spotify playlists on. I see that there's no longer a "devices" section so how am I supposed to put Spotify on my ipod?

  • Newbie
  • I have a fifth gen ipod classic that I would like to put my Spotify playlists on. I see that there's no longer a "devices" section so how am I supposed to put Spotify on my ipod?
  • LucDhont
  • Casual Listener
  • 4685 Views
  • 2 replies
  • 0 likes
  • 4685 Views
  • 2 replies
  • 0 likes

Randomly connects to spotify web player

My spotfity on both my laptop and my iphone randomly switch from playing on the device to playing on web player. I have never used the web player and the music it plays is from a random playlist I have never heard.

  • Newbie
  • My spotfity on both my laptop and my iphone randomly switch from playing on the device to playing on web player. I have never used the web player and the music it plays is from a random playlist I ha...
  • K1ngr4t
  • Newbie
  • 3712 Views
  • 14 replies
  • 4 likes
  • 3712 Views
  • 14 replies
  • 4 likes

Chromecast crashes every time a certain ad plays

So this has been happening for about a month where whenever i cast to my chromecast and the Columbia Bank ad plays, it crashes the chromecast then it has to restart. then when i cast to it again it plays the same ad and the cycle continues

  • Newbie
  • So this has been happening for about a month where whenever i cast to my chromecast and the Columbia Bank ad plays, it crashes the chromecast then it has to restart. then when i cast to it again it p...
  • keliii
  • Newbie
  • 895 Views
  • 1 replies
  • 1 likes
  • 895 Views
  • 1 replies
  • 1 likes