Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!
My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...
Newbie
55837 Views
7 replies
4 likes
Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...
Every time I open up the Web Player, it's just stuck on the last song I played, without playing it. Clicking play or attempting to play another song doesn't do anything. I tried disabling ad-blockers (which doesn't really do anything for Spotify anyw...
Every time I open up the Web Player, it's just stuck on the last song I played, without playing it. Clicking play or attempting to play another song doesn't do anything. I tried disabling ad-blockers...
Newbie
2554 Views
3 replies
2 likes
Hii have Spotify Premium and can play my music through my i-phone and i-pad however when I try to play it throuigh SONOS i get a message advising me I need to upgrade to Premium. I have logged out and back in again and i have removed and reinstalled ...
Hi i have Spotify Premium and can play my music through my i-phone and i-pad however when I try to play it throuigh SONOS i get a message advising me I need to upgrade to Premium. I have logged out ...
457 Views
0 replies
0 likes
Hi, Strangely my friend can view and listen to Chasing Grace's album called nowhere near old enough, however this album doesn't show up at all on my spotify account. He shared the album with me, and now I can see it but the songs are greyed out and I...
Hi, Strangely my friend can view and listen to Chasing Grace's album called nowhere near old enough, however this album doesn't show up at all on my spotify account. He shared t...
Community Legend
598 Views
1 replies
0 likes
I didn’t receive a presale code for the DVSN concert in San Diego, CA. I emailed customer service and they did NOT respond with a specific answer but I received a generic email that said use community and support site. Can anyone help please? I have ...
I didn’t receive a presale code for the DVSN concert in San Diego, CA. I emailed customer service and they did NOT respond with a specific answer but I received a generic email that said use communit...
Casual Listener
2398 Views
4 replies
0 likes
I can see all my playlists on my webplayer account but there is no play button to listen to anything.This happens on every different computer I try to access my account from. Please help!
I can see all my playlists on my webplayer account but there is no play button to listen to anything. This happens on every different computer I try to access my account from. Please help!
Newbie
464 Views
1 replies
0 likes
...from my Spotify Connect devices. Even after signing out on everything.
...from my Spotify Connect devices. Even after signing out on everything.
399 Views
0 replies
0 likes
Hi, my spotify web player skips songs continuosly without playing them. It's fine on my phone, but what is not working is my desktop webplayer. i have tried refreshing it many times since last week and it still will skip songs without playing them. w...
Hi, my spotify web player skips songs continuosly without playing them. It's fine on my phone, but what is not working is my desktop webplayer. i have tried refreshing it many times since last week a...
Community Legend
572 Views
1 replies
1 likes
Hi, with my AudioCast speaker i have the possibilities to play a URI playlist with the following HTTP string:http ://10.10.10.254/httpapi.asp?command=setPlayerCmd:play:uriPlay the URI http ://10.10.10.254/httpapi.asp?command=setPlayerCmd:playlist:uri...
Hi, with my AudioCast speaker i have the possibilities to play a URI playlist with the following HTTP string: http ://10.10.10.254/httpapi.asp?command=setPlayerCmd:play:uri Play the URI http ...
1052 Views
0 replies
3 likes
My Spotify web player locks up whenever it reaches the first advertisement. So I get to hear about 5 songs each day unless I log out and log back in again. This has been happeneing for months. Running Windows (don't know what version because I'm not ...
My Spotify web player locks up whenever it reaches the first advertisement. So I get to hear about 5 songs each day unless I log out and log back in again. This has been happeneing for mo...
Community Legend
481 Views
1 replies
0 likes
Hi fellows. May I confirm for Spotify for Android TV, the Pause button has to be awkwardly placed right smack on the center of the album art in the playback segment of the UI?: I'd tried pressing "Back" on the TV & the entire playback segment recedes...
Hi fellows. May I confirm for Spotify for Android TV, the Pause button has to be awkwardly placed right smack on the center of the album art in the playback segment of the UI?: I'd tried...
487 Views
0 replies
1 likes
Hi,For example, if I go on the main spotify account (the one with 7m followers) and then on public playlists, I see far more playlists in the web player than in the windows version. On my mobile, it even says there are about 1700 playlists available,...
Hi, For example, if I go on the main spotify account (the one with 7m followers) and then on public playlists, I see far more playlists in the web player than in the windows version. On my mobile, i...
529 Views
0 replies
0 likes
I linked a Google Home to my Spofity account. The Google Home is configured for multiple users. Myself and my wife. We have a family Spotify account. I have configured Spofity in the Google Home app to link her Spotify account. When she asks to play ...
I linked a Google Home to my Spofity account. The Google Home is configured for multiple users. Myself and my wife. We have a family Spotify account. I have configured Sp...
Casual Listener
175370 Views
12 replies
39 likes
I need a refund because I’ve canceled my spotify and it’s charged me the last 2 months and I don’t even have premium but it continues to charge me I need an email or something to talk to someone
I need a refund because I’ve canceled my spotify and it’s charged me the last 2 months and I don’t even have premium but it continues to charge me I need an email or something to talk to someone
Music Fan
769 Views
1 replies
0 likes
Hi All, I know I should create a new post for each idea but I'll not do it because I know spotify want to make money not a good music service. Spotify's tarket is not who really love and understand music but the vast majority of people who doesn't re...
Hi All, I know I should create a new post for each idea but I'll not do it because I know spotify want to make money not a good music service. Spotify's tarket is not who really love a...
1716 Views
0 replies
0 likes
When I try to log in to the web player from Chrome, it just takes me right back to the Log In/ Sign up page. It was just working 10 minutes ago, then it logged me out and now I can't get back in
When I try to log in to the web player from Chrome, it just takes me right back to the Log In/ Sign up page. It was just working 10 minutes ago, then it logged me out and now I can't get back in 😞&n...
Casual Listener
561 Views
2 replies
1 likes
I was previously using an iPhone 7+ and paired it with my Samsung Gear Sport watch. This worked fine, as I was able to download the Spotify App, download offline playlists, etc. Over the weekend, my new iPhone X arrived so I had to wipe the watch and...
I was previously using an iPhone 7+ and paired it with my Samsung Gear Sport watch. This worked fine, as I was able to download the Spotify App, download offline playlists, etc. Over the weekend, my ...
775 Views
0 replies
0 likes
Hey since today i having issues to stream music to the Chromecast via Google home.I receive the error message mentioned in the subject.Sometimes it is working without any errors but then again it starts to mess around.Any ideas how to fix this? Best ...
Hey 🙂 since today i having issues to stream music to the Chromecast via Google home. I receive the error message mentioned in the subject. Sometimes it is working without any errors...
Newbie
838 Views
1 replies
0 likes
I've used spotify web player since 9th grade and I've just started having this issue. I'm using Chrome but I have a windows computer. Yesterday I made a playlist and was using it as usual, and I tried to click on a song. It said I was listening to my...
I've used spotify web player since 9th grade and I've just started having this issue. I'm using Chrome but I have a windows computer. Yesterday I made a playlist and was using it as usual, and I trie...
Community Legend
415 Views
1 replies
0 likes
Trying to use web player on a chromebook. Everytime I try to log in the screen just goes blank, I refresh the page and it's back at the login stage. Very annoying Just tried to use web player on a macbook and it's the same thing.
Trying to use web player on a chromebook. Everytime I try to log in the screen just goes blank, I refresh the page and it's back at the login stage. Very annoying Just trie...
838 Views
0 replies
0 likes
I am really a big fan of Ariana. I just want to know form you guys please help that when her live concert is going to be held in ohio or other regions near to my area. your answers will be really apprecitable from me.
I am really a big fan of Ariana. I just want to know form you guys please help that when her live concert is going to be held in ohio or other regions near to my area. your answers will be really app...
405 Views
0 replies
0 likes
