Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • Covenantbirmingham
  • Visitor
  • 3735 Views
  • 28 replies
  • 6 likes
  • Other
  • 3735 Views
  • 28 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 18261 Views
  • 8 replies
  • 2 likes
  • Other
  • 18261 Views
  • 8 replies
  • 2 likes

Fixing the issue "Storage changed after every Restart"

This is a real bugbear for me and never happens at a convenient moment causing me to eith be without offline music or having to use precious bandwidth re-downloading all my offline music, Many GBs of it! See thread from the community below: https://c...

  • Newbie
  • This is a real bugbear for me and never happens at a convenient moment causing me to eith be without offline music or having to use precious bandwidth re-downloading all my offline music, Many GBs of...
  • 196 Views
  • 0 replies
  • 0 likes
  • 196 Views
  • 0 replies
  • 0 likes

Haftalık keşifteyim şarkıların aşırı kötü olması

Ya hocam allah aşkına bu haftalık keşif bölümündeki şarkılarının seçiyor? Yani bu kadar kötü bir seçim spotify gibi müzik devine yakışıyor mu hiç? Her hafta seçtiğiniz bu 30 şarkı dinlenebilecek en kötü şarkılar mı, onları mı seçiyorsunuz yani? Bu se...

  • Newbie
  • Ya hocam allah aşkına bu haftalık keşif bölümündeki şarkılarının seçiyor? Yani bu kadar kötü bir seçim spotify gibi müzik devine yakışıyor mu hiç? Her hafta seçtiğiniz bu 30 şarkı dinlenebilecek en k...
  • 416 Views
  • 0 replies
  • 0 likes
  • 416 Views
  • 0 replies
  • 0 likes

Explicit album

Hello, I wanted to listen to J Coles 2014 Forest Hills Drive album, but all the songs are clean versions even tho they have explicit label next to them. I dont like the clean version. Can you please fix it ? Thank you.

  • Newbie
  • Hello, I wanted to listen to J Coles 2014 Forest Hills Drive album, but all the songs are clean versions even tho they have explicit label next to them. I dont like the clean version. Can you please ...
  • Mara_F
  • Roadie
  • 388 Views
  • 1 replies
  • 0 likes
  • 388 Views
  • 1 replies
  • 0 likes

Songs starting, stopping and skipping without warning

Hello,For roughly the past four days whenever I click into songs on Spotify, the first few that play will be ok but after a while they randomly pause, skip onto the next song or fast forward skipping through the song and onto the next song (even when...

  • Visitor
  • Hello, For roughly the past four days whenever I click into songs on Spotify, the first few that play will be ok but after a while they randomly pause, skip onto the next song or fast forward skip...
  • Mara_F
  • Roadie
  • 318 Views
  • 1 replies
  • 0 likes
  • 318 Views
  • 1 replies
  • 0 likes

Artist Radio for specific artist won't play; plays different artist

I would like to play the Artist Radio by Twenty One Pilots. However, when I try to play that radio, it plays songs by another recently played artist instead of the one I selected. When I press "next track" button, it will play the next track by the o...

  • Casual Listener
  • I would like to play the Artist Radio by Twenty One Pilots. However, when I try to play that radio, it plays songs by another recently played artist instead of the one I selected. When I press "next ...
  • annxbellll
  • Newbie
  • 851 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 851 Views
  • 1 replies
  • 0 likes

[Roku] Playback stutters and stops on Roku channel

The Spotify playback on my Roku has started to stutter and stop mid-song. Sometimes it'll play about 5 songs from a playlist and stop. Sometimes it will play a single song, stutter for a minute, then stop. None of my other Roku channels expreience th...

  • Casual Listener
  • The Spotify playback on my Roku has started to stutter and stop mid-song.  Sometimes it'll play about 5 songs from a playlist and stop.  Sometimes it will play a single song, stutter for a ...
  • mikehochleut
  • Newbie
  • 6713 Views
  • 19 replies
  • 12 likes
  • Other
  • 6713 Views
  • 19 replies
  • 12 likes

[All Platforms][Partnership] Adventure Sponsorship

What if spotify offered free premium to certain atletes or adventurers who promoted their brand? I am a multi sport athlete from Washington and I am posting this because I have an opportunity you may be interested in. I recently came up with and deve...

  • Newbie
  • What if spotify offered free premium to certain atletes or adventurers who promoted their brand? I am a multi sport athlete from Washington and I am posting this because I have an opportunity you may...
  • 350 Views
  • 0 replies
  • 0 likes
  • 350 Views
  • 0 replies
  • 0 likes

Samsung Smart TV not updating playlists

I have a samsung smart TV but i cant use it because the playlists dont update in it, so i have to be looking over and over for newer music. I dont know how this problem can be solved.PS: Im a premium member.Thanks

  • Regular
  • I have a samsung smart TV but i cant use it because the playlists dont update in it, so i have to be looking over and over for newer music. I dont know how this problem can be solved. PS: Im a premi...
  • Nicki_126
  • Newbie
  • 598 Views
  • 2 replies
  • 0 likes
  • Samsung
  • 598 Views
  • 2 replies
  • 0 likes

¡¡Ayuda por favor!! ¿Cómo elimino cuenta premium?

Un familiar lejano ocupó mi tarjeta de crédito sin permiso, para crear cuenta premium. ¿Cómo elimino esta acción?¿Qué hago para dejar su cuenta normal y no me cobren?.Me urge su ayuda. Imaginen lo frustrante de la situación.Mi mail. vinpintoca@gmail....

  • Casual Listener
  • Un familiar lejano ocupó mi tarjeta de crédito sin permiso, para crear cuenta premium. ¿Cómo elimino esta acción? ¿Qué hago para dejar su cuenta normal y no me cobren?. Me urge su ayuda. Imaginen l...
  • 304 Views
  • 0 replies
  • 0 likes
  • Other
  • 304 Views
  • 0 replies
  • 0 likes

Following?

Ive stopped following an artist and have nothing saved by them however, they continue to appear as following in my library. This is happening with several different artists and I've tried to get rid of them many different times but they keep coming b...

  • Newbie
  • Ive stopped following an artist and have nothing saved by them however, they continue to appear as following in my library. This is happening with several different artists and I've tried to get rid ...
  • Mara_F
  • Roadie
  • 331 Views
  • 1 replies
  • 0 likes
  • Ipod 5
  • 331 Views
  • 1 replies
  • 0 likes

TEŞEKKÜRLER

Çok güzel bir hizmetiniz var ama çeşitli nedenlerden dolayı premium üyleiğimi sonlandırma kararı aldım sonlandırmama rağmen mart ayına kadar premium özelliklerinden faydalanmamı sağladığınız için teşekkür ediyorum umarım daha iyi yerlere gelirsiniz h...

  • Newbie
  • Çok güzel bir hizmetiniz var ama çeşitli nedenlerden dolayı premium üyleiğimi sonlandırma kararı aldım sonlandırmama rağmen mart ayına kadar premium özelliklerinden faydalanmamı sağladığınız için teş...
  • 233 Views
  • 0 replies
  • 0 likes
  • 233 Views
  • 0 replies
  • 0 likes

Solved!! I can't find songs but friends can?

I tried to find songs but didn't found them. I tried to reinstall the app but it didn't work. I created a new account and tried to find the songs, and it did find them? But in my like real account I can't find them. All of my friends can find the son...

  • Newbie
  • I tried to find songs but didn't found them. I tried to reinstall the app but it didn't work. I created a new account and tried to find the songs, and it did find them? But in my like real accou...
  • Hubo
  • Community Legend
  • 680 Views
  • 1 replies
  • 0 likes
  • Android
    iOS
  • 680 Views
  • 1 replies
  • 0 likes

Songs stop playing early

It started with just a few songs that did it, and now mostly all of my songs are doing it. I'll click on a song for it to play, but it'll stop about 7-10 seconds in and just completely stop playing/move onto the next song/have an ad. It's gotten to t...

  • Newbie
  • It started with just a few songs that did it, and now mostly all of my songs are doing it. I'll click on a song for it to play, but it'll stop about 7-10 seconds in and just completely stop playing/m...
  • Hubo
  • Community Legend
  • 781 Views
  • 1 replies
  • 0 likes
  • iOS
  • 781 Views
  • 1 replies
  • 0 likes

Soptify uses too much RAM

I've already downloaded a new version of spotify but it still damage my RAM

  • Casual Listener
  • I've already downloaded a new version of spotify but it still damage my RAM
  • 695 Views
  • 0 replies
  • 0 likes
  • Mac
    Web Player
    Windows
  • 695 Views
  • 0 replies
  • 0 likes

radio won't load on chromebook

i added the spotify extension to my chromebook and i can listen to playlists but the radio feature never stops loading. is there a way to get it to work?

  • Newbie
  • i added the spotify extension to my chromebook and i can listen to playlists but the radio feature never stops loading. is there a way to get it to work? 
  • 416 Views
  • 0 replies
  • 0 likes
  • Other
  • 416 Views
  • 0 replies
  • 0 likes

What are you doing?

I don't understand what your company is doing. You started off with an amazing and unique product and literally haven't gone up from there once, only down. All you've done with your application is remove features... I don't see ANYTHING that you've a...

  • Music Fan
  • I don't understand what your company is doing. You started off with an amazing and unique product and literally haven't gone up from there once, only down. All you've done with your application is re...
  • 734 Views
  • 0 replies
  • 0 likes
  • Other
  • 734 Views
  • 0 replies
  • 0 likes

Spotify, can you acknowledge long-standing issue: constantly loses connection to Chromecast Audio

I've had a Chromecast Audio for around 3 months, and the entire time I've had the same issues that makes it annoying to listen to music. The problem can easily be described as such: - I open spotify and find Chromecast under available devices. I conn...

  • Gig Goer
  • I've had a Chromecast Audio for around 3 months, and the entire time I've had the same issues that makes it annoying to listen to music.   The problem can easily be described as such:   ...
  • sindreg
  • Gig Goer
  • 583 Views
  • 1 replies
  • 3 likes
  • 583 Views
  • 1 replies
  • 3 likes

Shuffle needs to be fixed asap.

It keps playing 12 songs over and over. Not even in a random order and regardless of what song i start on and regardless of how many uppdates ive done. I sucks!

  • Newbie
  • It keps playing 12 songs over and over. Not even in a random order and regardless of what song i start on and regardless of how many uppdates ive done. I sucks!
  • 222 Views
  • 0 replies
  • 0 likes
  • Other
  • 222 Views
  • 0 replies
  • 0 likes

Improve algorithm when playing from search

Well, sometimes I start a search for specific band, say "Dire Straits". The results bring albums from the artist and also playlists in which such artist is included. As I want to hear similar songs (not only the artist I searched for), I select one o...

  • Newbie
  • Well, sometimes I start a search for specific band, say "Dire Straits". The results bring albums from the artist and also playlists in which such artist is included. As I want to hear similar songs (...
  • 246 Views
  • 0 replies
  • 0 likes
  • 246 Views
  • 0 replies
  • 0 likes