Help Wizard

Step 1

NEXT STEP

Other (Podcasts, Partners, etc. )

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 15238 Views
  • 8 replies
  • 1 likes
  • Other
  • 15238 Views
  • 8 replies
  • 1 likes

Superuser Contribution Logged in to spotify web player but cant find my music just account overviw ?

Logged in through web player but i cant access any of my music playlist ? Also when i click the get spotify for free it asking me to download app . I can access on a desktop through the web player so why not the browser on cell phone ?

  • Newbie
  • Logged in through web player but i cant access any of my music playlist ? Also when i click the get spotify for free it asking me to download app . I can access on a desktop through the web player so...
  • EstefanyA_Bog
  • Roadie
  • 239 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 239 Views
  • 1 replies
  • 0 likes

Superuser Contribution Revoking Sonos App Access - Does this log my account out of other Sonos players?

I have my own Sonos system, but have also logged into my Spotify account on other Sonos systems (via the app), and did not know that I needed to log out of my account before leaving that person's house. I am now having trouble with someone accessing ...

  • Casual Listener
  • I have my own Sonos system, but have also logged into my Spotify account on other Sonos systems (via the app), and did not know that I needed to log out of my account before leaving that person's hou...
  • CwazyGirl
  • Casual Listener
  • 900 Views
  • 2 replies
  • 0 likes
  • 900 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cache Windows 10 mobile full and can not be emptied

Spotify please answer the problem of solving the problem of the full cache memory of Windows 10 on a mobile device.

  • Newbie
  • Spotify please answer the problem of solving the problem of the full cache memory of Windows 10 on a mobile device. 
  • Alejandar
  • Spotify
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

Superuser Contribution [All Platforms][NOW] Fix my Glitch and Give us User to User messaging and Sharing Back!

Nick Is very correct it is a very poor aggravating thing that we can not send people not on facebook friends a song at all. They said in a past post I read on here that it is to reduce spam sent to people that we don't know. The fact is that Spotify ...

  • Visitor
  • Nick Is very correct it is a very poor aggravating thing that we can not send people not on facebook friends a song at all. They said in a past post I read on here that it is to reduce spam sent to p...
  • Alejandar
  • Spotify
  • 600 Views
  • 1 replies
  • 0 likes
  • All Platforms
    NOW
  • 600 Views
  • 1 replies
  • 0 likes

Solved!! transfer playlists

Hi is it possible to transfer my playlists and my songs from one account to another?

  • Casual Listener
  • Hi is it possible to transfer my playlists and my songs from one account to another?
  • tomasrex
  • Roadie
  • 445 Views
  • 1 replies
  • 0 likes
  • Other
  • 445 Views
  • 1 replies
  • 0 likes

Superuser Contribution Study : Chill Music on Spotify to decrease the pain during surgical procedure

Hi Spotify,I'm Quentin from France.Well, I'm a resident in orthopedic surgery and since some months I get the idea to plug my bluetooth speaker during the ambulatory operations and to use the "Chill" Playlist on spotify. And guess what .... I've noti...

  • Newbie
  • Hi Spotify, I'm Quentin from France. Well, I'm a resident in orthopedic surgery and since some months I get the idea to plug my bluetooth speaker during the ambulatory operations and to use the "Ch...
  • Alejandar
  • Spotify
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Offline Tracks Limit

I have been using the Premium subscription for a while now, however i still do not know how it really works. What i saw on the Help section it shows 'With a Spotify Premium subscription you can sync up to 3,333 tracks from the Spotify catalogue on 3 ...

  • Casual Listener
  • I have been using the Premium subscription for a while now, however i still do not know how it really works. What i saw on the Help section it shows   'With a Spotify Premium subscription you ...
  • Toadtoad
  • Roadie
  • 266 Views
  • 3 replies
  • 0 likes
  • music
  • 266 Views
  • 3 replies
  • 0 likes

Spotify Won't Play Anything. PC Downloaded Version OR Web Player

Hi there,So I was playing songs on Spotify just now and all was working fine until suddenly and without warning, nothing will play at all. I keep getting the error message at the top saying 'Can't play the current song'. It is like this for ever song...

  • Visitor
  • Hi there, So I was playing songs on Spotify just now and all was working fine until suddenly and without warning, nothing will play at all. I keep getting the error message at the top saying 'Can'...
  • alexander_noir
  • Casual Listener
  • 317 Views
  • 2 replies
  • 0 likes
  • Web Player
    Windows
  • 317 Views
  • 2 replies
  • 0 likes

Solved!! After Windows Phone 10 anniversary update

Hi guys, since the Windows Phone 10 anniversary update, the Spotify app is not working. A constant "loading" display pops up, and a premium upgrade is requested, even I'm already a premium user. What shoul I do? I use Lumia 640XL. Big hug from Brazil...

  • Casual Listener
  • Hi guys, since the Windows Phone 10 anniversary update, the Spotify app is not working. A constant "loading" display pops up, and a premium upgrade is requested, even I'm already a premium user....
  • osornios
  • Spotify Star
  • 713 Views
  • 3 replies
  • 0 likes
  • 713 Views
  • 3 replies
  • 0 likes

Swift, the band out of Winston-Salem, NC.

Why is "Swift - Thoughts are Thought" and "Swift - Waging War" under some rapper? Swift is a heavy metal band out of Winston-Salem, NC. They have a facebook (https://www.facebook.com/SwiftNC/), and I've seen them live in concert. They need their own ...

  • Casual Listener
  • Why is "Swift - Thoughts are Thought" and "Swift - Waging War" under some rapper? Swift is a heavy metal band out of Winston-Salem, NC. They have a facebook (https://www.facebook.com/SwiftNC/), and I...
  • kuddster
  • Casual Listener
  • 890 Views
  • 2 replies
  • 0 likes
  • music
  • 890 Views
  • 2 replies
  • 0 likes

Spotify tracks keep deleting everytime I get into a free Wi-Fi zone with my phone

This is annoying. If I go to the mall or some store, every single time my tracks are always deleted, so I leave my house with 200+ songs and come back home with about 6. It happens all the time and annoys the **bleep** out of me.

  • Newbie
  • This is annoying. If I go to the mall or some store, every single time my tracks are always deleted, so I leave my house with 200+ songs and come back home with about 6. It happens all the time ...
  • osornios
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Superuser Contribution Windows lumia 640

I am already a premium user( family pack) I log in with Facebook, and i am certain that is my account. But in my phone it still appear to be on the free version. I have already re-installed it twice.

  • Newbie
  • I am already a premium user( family pack) I log in with Facebook, and i am certain that is my account. But in my phone it still appear to be on the free version. I have already re-installed it twice.
  • EstefanyA_Bog
  • Roadie
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Superuser Contribution Matched "Suggested Songs"

Okay guys, here's the thing. I'm pretty sure that Spotify gets paid a lot of money by artists or record companies to include particular songs as "suggested songs". I get that; it's a smart move. But, the thing that bothers me is that when suggested s...

  • Casual Listener
  • Okay guys, here's the thing. I'm pretty sure that Spotify gets paid a lot of money by artists or record companies to include particular songs as "suggested songs". I get that; it's a smart move. But,...
  • EstefanyA_Bog
  • Roadie
  • 232 Views
  • 1 replies
  • 0 likes
  • All Platforms
    music
  • 232 Views
  • 1 replies
  • 0 likes

Get the US Government to okay the use of Web-based music players.

Please somehow appeal to the US Government and get them to reverse their policy on the use of Web-based music players in Federal buildings such as Embassies, the various Departments( Defense, Agriculture, Energy, etc.), Smithsonian Institutes, and Ar...

  • Newbie
  • Please somehow appeal to the US Government and get them to reverse their policy on the use of Web-based music players in Federal buildings such as Embassies, the various Departments( Defense, Agricul...
  • 151 Views
  • 0 replies
  • 0 likes
  • 151 Views
  • 0 replies
  • 0 likes

Superuser Contribution Trouble with ps4

Tried playing some music from my ps4, which has been working earlier. Now it seems that some (many) songs cant be played, and when i press play, it decides to jump from the song i have chosen to 1-3 songs forward. Tried about 20-30 songs on the top l...

  • Casual Listener
  • Tried playing some music from my ps4, which has been working earlier. Now it seems that some (many) songs cant be played, and when i press play, it decides to jump from the song i have chosen to 1-3 ...
  • Mathiaslok
  • Casual Listener
  • 401 Views
  • 2 replies
  • 0 likes
  • PlayStation
  • 401 Views
  • 2 replies
  • 0 likes

Solved!! Update problems

I have enjoyed Spotify Premium both on my Windows Phone and Samsung Smart TV for some time now. However, following a recent Spotify update the app on my phone keeps informing me to upgrade to premium and I cannot sign into the account on the TV. I ha...

  • Newbie
  • I have enjoyed Spotify Premium both on my Windows Phone and Samsung Smart TV for some time now. However, following a recent Spotify update the app on my phone keeps informing me to upgrade to premium...
  • osornios
  • Spotify Star
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Spotify Web Player - Songs stuck in Queue

I am using the Spotify Web Player in Chrome. Yesterday I loaded a playlist into my queue and listened for a while. Today, whenever I try to play a new playlist, the radio, or anything, it will play the first song in the play list I am loading up toda...

  • Roadie
  •  I am using the Spotify Web Player in Chrome.  Yesterday I loaded a playlist into my queue and listened for a while.   Today, whenever I try to play a new playlist, the radio, or an...
  • marcus00
  • Roadie
  • 762 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 762 Views
  • 1 replies
  • 0 likes

[Web Player] Unable to login using Webplayer on Firefox because of Language Packs

To login to the webplayer on Firefox I had to reinstall a language pack. I had two different Windows computers with similar plugin profiles on Firefox. Webplayer worked on one but not the other. The only difference is one has non-English language pac...

  • Visitor
  • To login to the webplayer on Firefox I had to reinstall a language pack.   I had two different Windows computers with similar plugin profiles on Firefox. Webplayer worked on one but not the ot...
  • 146 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 146 Views
  • 0 replies
  • 0 likes