Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Lone2
  • Casual Listener
  • 7007 Views
  • 49 replies
  • 6 likes
  • Other
  • 7007 Views
  • 49 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19093 Views
  • 9 replies
  • 2 likes
  • Other
  • 19093 Views
  • 9 replies
  • 2 likes

Spotify Marantz MCR 610

Spotify doesn't work properly on the MCR 610, the data keeps on loading till 90 %. The wifi works correctly.

  • Newbie
  • Spotify doesn't work properly on the MCR 610, the data keeps on loading till 90 %. The wifi works correctly.
  • 419 Views
  • 0 replies
  • 0 likes
  • 419 Views
  • 0 replies
  • 0 likes

Stuttering music playback LMS

I am experiencing problems with Spotify playback since last saturday when i use the official LMS Spotify App. Playback will stop every 4 seconds or so. With my desktop client it works fine. It seems that more users are affected: http://allestoringen....

  • Newbie
  • I am experiencing problems with Spotify playback since last saturday when i use the official LMS Spotify App. Playback will stop every 4 seconds or so. With my desktop client it works fine.   ...
  • 587 Views
  • 0 replies
  • 0 likes
  • Logitech
  • 587 Views
  • 0 replies
  • 0 likes

connect sound problems amplifier cambridge CX 200

I have problems with stuttering sound with spotify since saturday on my cambridge amplifier cx 200 ; my son had today the same problem with his own amplifier and also the dealer where I bought the amplifier has exactly the same problem als with other...

  • Newbie
  • I have problems with stuttering sound with spotify since saturday on my cambridge amplifier cx 200 ; my son had today the same problem with his own amplifier and also the dealer where I bought the am...
  • 341 Views
  • 0 replies
  • 0 likes
  • Connect
  • 341 Views
  • 0 replies
  • 0 likes

I can't play a song...

Mr. SPOTIFY. I write this requeriment because i can't play this song: https://play.spotify.com/track/6YYSCZdWqwEWSblC2hXyZM This track is THE POLICE and the name of track is DON'T STAND SO CLOSE TO ME '86 Please help me with this problemBest regards....

  • Newbie
  • Mr. SPOTIFY.   I write this requeriment because i can't play this song:   https://play.spotify.com/track/6YYSCZdWqwEWSblC2hXyZM   This track is THE POLICE and the name of track i...
  • 482 Views
  • 0 replies
  • 5 likes
  • 482 Views
  • 0 replies
  • 5 likes

Latest App for Samsung Smart TV

I think you must improve the App on samsung SmartTV(2014). I can't use the features for Spotify Premium. Please update these App to the new one! Like Tizen SmartTV(2015,2016)

  • Newbie
  • I think you must improve the App on samsung SmartTV(2014). I can't use the features for Spotify Premium. Please update these App to the new one! Like Tizen SmartTV(2015,2016)
  • 185 Views
  • 0 replies
  • 0 likes
  • 185 Views
  • 0 replies
  • 0 likes

504 and 500 errors

hey, what could be the case when Spotify gives these two error codes? I can not use the service browser (Chrome) on Windows or on a Chromebook.

  • Music Fan
  • hey, what could be the case when Spotify gives these two error codes? I can not use the service browser (Chrome) on Windows or on a Chromebook.
  • annamaria4
  • Music Fan
  • 338 Views
  • 3 replies
  • 0 likes
  • Connect
  • 338 Views
  • 3 replies
  • 0 likes

Web Player Issue

It won't let me play music on the web player because it says I am connected to my iPhone. I tried alot of things, even deleting the app, and it still said that. Help.

  • Casual Listener
  • It won't let me play music on the web player because it says I am connected to my iPhone.  I tried alot of things, even deleting the app, and it still said that.  Help.
  • niccoli-johnny
  • Casual Listener
  • 246 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 246 Views
  • 1 replies
  • 0 likes

Spotify wont play any songs (chromebook)

Im trying to listen to spotify on my chromebook but nothing is playing at all. The volume bar on the bottom is on mute and if i try to raise the volume it just right back to mute automatically. There is a green bar on the bottom that says that I am l...

  • Newbie
  • Im trying to listen to spotify on my chromebook but nothing is playing at all. The volume bar on the bottom is on mute and if i try to raise the volume it just right back to mute automatically. There...
  • 303 Views
  • 0 replies
  • 0 likes
  • 303 Views
  • 0 replies
  • 0 likes

Spotify doesn't work on chromebook?

I have a chromebook so I can't actually download Spotify so I use the web player and now that's not working. I have to like log in and out a bunch of times before it finally works. It always says "Can't connect to spotify" please fix the web player s...

  • Newbie
  • I have a chromebook so I can't actually download Spotify so I use the web player and now that's not working. I have to like log in and out a bunch of times before it finally works. It always says "Ca...
  • user-removed
  • Not applicable
  • 9678 Views
  • 4 replies
  • 1 likes
  • Web Player
  • 9678 Views
  • 4 replies
  • 1 likes

[All Platforms][Music] Please sort out cover art issues

I think everybody has experienced this issue:The cover of a song you put in your playlist changes, but the song is the exact same one. Even the orginal cover still exists. This is really annoying, because it sometimes destroys playlist covers (i know...

  • Visitor
  • I think everybody has experienced this issue: The cover of a song you put in your playlist changes, but the song is the exact same one. Even the orginal cover still exists. This is really annoy...
  • 210 Views
  • 0 replies
  • 0 likes
  • All Platforms
    music
  • 210 Views
  • 0 replies
  • 0 likes

The whole Discover section in Browse disappeared across all devices

Hi, I've been using US Spotify account for about 4-5 months, but since I'm currently living in Japan, I decided to change my payment method to my local credit card. Since then the whole Discover section in Browse just disappeared. I only have access ...

  • Newbie
  • Hi,   I've been using US Spotify account for about 4-5 months, but since I'm currently living in Japan, I decided to change my payment method to my local credit card.    Since then...
  • 265 Views
  • 0 replies
  • 0 likes
  • 265 Views
  • 0 replies
  • 0 likes

In Marantz MCR610 the spotify stops after 1 hour of playing music

I have the Marantz MCR610. Since more than 2 months the spotify stops after 1 hour of playing music, when it is not before. It is very unpleasant because I am paying for a service that is not being rendered properly. I have been a spotify customer si...

  • Casual Listener
  • I have the Marantz MCR610. Since more than 2 months the spotify stops after 1 hour of playing music, when it is not before. It is very unpleasant because I am paying for a service that is not being r...
  • 579 Views
  • 0 replies
  • 0 likes
  • Marantz
  • 579 Views
  • 0 replies
  • 0 likes

discover weekly not update

hi, my discover weekly has not been updated for 5 weeks now. I have tried this solution; deleted cache, log out, uinstall, reinstall, log in, but nothing works. I use spotify every day om my home computer Mac, phone htc and work computer pc/windows a...

  • Casual Listener
  • hi,  my discover weekly has not been updated for 5 weeks now. I have tried this solution; deleted cache, log out, uinstall, reinstall, log in, but nothing works. I use spotify every day om my h...
  • Catee
  • Community Legend
  • 341 Views
  • 1 replies
  • 0 likes
  • music
  • 341 Views
  • 1 replies
  • 0 likes

Solved!! Spotify playback function working bad.

Keeps playing deleted songs. When i play a track, the next one is always a deleted song/album. It didn't do it before.What could I do about it?

  • Regular
  • Keeps playing deleted songs. When i play a track, the next one is always a deleted song/album. It didn't do it before.What could I do about it?
  • Sipylos_HUN
  • Regular
  • 484 Views
  • 2 replies
  • 0 likes
  • 484 Views
  • 2 replies
  • 0 likes

Adjusting volume in separate rooms grouped through SONOS...?

Being able to use Spotify on my phone to play music through my SONOS speakers is GREAT. My question: using Spotify on my phone, how do I adjust the volume in two separate 'rooms' that I have grouped through SONOS? The SONOS App allows such volume adj...

  • Regular
  • Being able to use Spotify on my phone to play music through my SONOS speakers is GREAT. My question: using Spotify on my phone, how do I adjust the volume in two separate 'rooms' that I have grouped ...
  • 495 Views
  • 0 replies
  • 0 likes
  • 495 Views
  • 0 replies
  • 0 likes

Long playlist for car and occasionally play on Sonos or amplifier

I have a long playlist in Spotify which I play in the car, I stream the music from my iPhone to the car stereo and sometimes I use the headphones.I like how the app remembers where it stopped when I get out of the car and it continues when I get into...

  • Regular
  • I have a long playlist in Spotify which I play in the car, I stream the music from my iPhone to the car stereo and sometimes I use the headphones. I like how the app remembers where it stopped when ...
  • 297 Views
  • 0 replies
  • 0 likes
  • 297 Views
  • 0 replies
  • 0 likes

How does newly released Album get streams?

Hi, I just released my classical piano album "Live, Dream, Love" and was pleasantly surprised to see that it got 42000 streams in the first two days. But afterward it dropped A LOT. I did notice that in the first 2 days, the streams over the 14 track...

  • Newbie
  • Hi, I just released my classical piano album "Live, Dream, Love" and was pleasantly surprised to see that it got 42000 streams in the first two days. But afterward it dropped A LOT. I did notice that...
  • 318 Views
  • 0 replies
  • 0 likes
  • music
  • 318 Views
  • 0 replies
  • 0 likes

Shazam

Hey, I love that all my shazams come up in a playlist. I had the two services disconnected for a chunk of this year, and just reconnected them. And now the shazam playlist isn't in order on spotify. All the songs just coppied over, in bulk on today's...

  • Newbie
  • Hey, I love that all my shazams come up in a playlist.  I had the two services disconnected for a chunk of this year, and just reconnected them.   And now the shazam playlist isn't in orde...
  • 237 Views
  • 0 replies
  • 0 likes
  • 237 Views
  • 0 replies
  • 0 likes

Why are some songs missing/unable to play on Spotify?

Why is a specific album from an artist blocked or removed from the library?In this case I am unable to play this album yet others from the same artist just plays fine.https://play.spotify.com/album/63McpWDS7P0dF06fqXQMCZ

  • Newbie
  • Why is a specific album from an artist blocked or removed from the library? In this case I am unable to play this album yet others from the same artist just plays fine. https://play.spotify.com/alb...
  • 446 Views
  • 0 replies
  • 0 likes
  • 446 Views
  • 0 replies
  • 0 likes

Admit the limitations of the spotify library

I am trying to make my "I want to hear the same song twice" playlist. When I search for Jack Johnson Badfish it says "Please make sure your words are spelled correctly..."I spelled it correctly. When I search for something on Netflix that they dont h...

  • Newbie
  • I am trying to make my "I want to hear the same song twice" playlist.  When I search for Jack Johnson Badfish it says "Please make sure your words are spelled correctly..." I spelled it ...
  • 249 Views
  • 0 replies
  • 0 likes
  • 249 Views
  • 0 replies
  • 0 likes