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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • jrchopshop
  • Casual Listener
  • 5620 Views
  • 40 replies
  • 6 likes
  • Other
  • 5620 Views
  • 40 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 18773 Views
  • 9 replies
  • 2 likes
  • Other
  • 18773 Views
  • 9 replies
  • 2 likes

Superuser Contribution Spottify on Sony Smart TV (Android)

I just installed Spotify (Premium) on my Sony Bravia Smart TV... works fine & plays the music... but for the life of me, I can't find the settings... like for crossfade, equal volume on all tracks etc. etc. There must be a button to get to the settin...

  • Visitor
  • I just installed Spotify (Premium) on my Sony Bravia Smart TV... works fine & plays the music... but for the life of me, I can't find the settings... like for crossfade, equal volume on all track...
  • user-removed
  • Not applicable
  • 1088 Views
  • 1 replies
  • 0 likes
  • 1088 Views
  • 1 replies
  • 0 likes

Web player plays 1 second of track and skips

Opera 40.0.2308.81 on Windows 10 Home Version 1511 OS Build 10586.589Fixed: the issue was due to Opera's built-in VPN which was turned on. For Web Player to play VPN needs to be off.

  • Newbie
  • Opera 40.0.2308.81 on Windows 10 Home Version 1511 OS Build 10586.589 Fixed: the issue was due to Opera's built-in VPN which was turned on. For Web Player to play VPN needs to be off.
  • 263 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 263 Views
  • 0 replies
  • 0 likes

Superuser Contribution Roberts Stream 93i Podcasts

Hello I have a Roberts Stream 93i and it as you know has Spotify Connect I can listen to Playlists Songs Albums etc but when I try to listen to a podcast it wont let me play it on my Roberts only on phone is this an issue as I want to listen to podca...

  • Newbie
  • Hello   I have a Roberts Stream 93i and it as you know has Spotify Connect I can listen to Playlists Songs Albums etc but when I try to listen to a podcast it wont let me play it on my Roberts...
  • user-removed
  • Not applicable
  • 1491 Views
  • 1 replies
  • 3 likes
  • 1491 Views
  • 1 replies
  • 3 likes

Solved!! Spotify running slowly

Hi, Lately it seems that Spotify has been taking longer and longer to buffer songs. I know my internet shouldn't be the problem, since I have speeds above 5/mbs. Does anyone have any ideas?

  • Casual Listener
  •  Hi,  Lately it seems that Spotify has been taking longer and longer to buffer songs. I know my internet shouldn't be the problem, since I have speeds above 5/mbs. Does anyone have any ide...
  • zomer
  • Casual Listener
  • 383 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 383 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can still play spotify on Denon AVR-X1200W sold to a friend 600kms far !!

Hello, We got a big issue today with Spotify and Denon AVR-X1200W.We sold this ampli to a friend living 600kms away from us and today we discovered we can still play Spotify on it. It interrupted the dvd she was watching and played our spotify music....

  • Newbie
  • Hello,   We got a big issue today with Spotify and Denon AVR-X1200W. We sold this ampli to a friend living 600kms away from us and today we discovered we can still play Spotify on it. It inte...
  • user-removed
  • Not applicable
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

Superuser Contribution Apple Car Play Ford Explorer 2017 Problem

I can play spotify just fine but when i disconnect my phone, go run into the store, come back, plug my phone back in and hit play on the screen spotify plays the music twice as fast as normal. Even if I play different songs or play lists its stuck at...

  • Casual Listener
  • I can play spotify just fine but when i disconnect my phone, go run into the store, come back, plug my phone back in and hit play on the screen spotify plays the music twice as fast as normal.  ...
  • 23susandr
  • Casual Listener
  • 520 Views
  • 2 replies
  • 0 likes
  • 520 Views
  • 2 replies
  • 0 likes

Superuser Contribution Will Premium work with a Pioneer N-50A-K?

Hi - I've got Premium but access via Chromebook, a Roberts radio and a 'smartphone' that is of average or lower IQ, so the functionality available falls well short of the description on the Spotify website. I'm thinking of getting a Pioneer N-50A-K h...

  • Casual Listener
  • Hi - I've got Premium but access via Chromebook, a Roberts radio and a 'smartphone' that is of average or lower IQ, so the functionality available falls well short of the description on the Spotify w...
  • user-removed
  • Not applicable
  • 967 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 967 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bug with chromecast

I wanted to report something strange. When I try to play songs of Lauren Daigle of the album "how can it be" my chromecast doesn't play it. If I switch to another song (of another artist/album) it plays the selected music. It's just like chromecast o...

  • Casual Listener
  • I wanted to report something strange. When I try to play songs of Lauren Daigle of the album "how can it be" my chromecast doesn't play it. If I switch to another song (of another artist/album) it pl...
  • Ruudbrakel
  • Casual Listener
  • 334 Views
  • 2 replies
  • 0 likes
  • 334 Views
  • 2 replies
  • 0 likes

Add new event provider

Hey, I am running an app where artists and labels can handle their events and push them to 3rd party sites (facebook, soundcloud ...), websites etc. Lately, I am receiving more requests of integrating a push to Spotify. I had a look at the API but no...

  • Newbie
  • Hey, I am running an app where artists and labels can handle their events and push them to 3rd party sites (facebook, soundcloud ...), websites etc. Lately, I am receiving more requests of integratin...
  • 367 Views
  • 0 replies
  • 0 likes
  • 367 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify no longer support Windows 10 mobile

Recently, windows 10 has an anniversary update. I tried open Spotify but it say there's an update on the store. I uninstalled it and tried install it back but it keep showing me error. please fix this.

  • Newbie
  • Recently, windows 10 has an anniversary update. I tried open Spotify but it say there's an update on the store. I uninstalled it and tried install it back but it keep showing me error. please fix thi...
  • user-removed
  • Not applicable
  • 416 Views
  • 1 replies
  • 0 likes
  • 416 Views
  • 1 replies
  • 0 likes

I can't access Spotify~ Need to install Adobe Flash (Won't Work)

For some reason I can't access spotify. After I log in, I get a window that says "To enjoy Spotify, please install Adobe Flash. It's Free". I clicked on the "Get Flash" button, and then I installed it multiple times, but it won't work. I am using a m...

  • Newbie
  • For some reason I can't access spotify. After I log in, I get a window that says "To enjoy Spotify, please install Adobe Flash. It's Free". I clicked on the "Get Flash" button, and then I installed i...
  • ASally
  • Newbie
  • 4869 Views
  • 2 replies
  • 0 likes
  • Mac
    Web Player
  • 4869 Views
  • 2 replies
  • 0 likes

Solved!! IE11 with web player "browser not supported"

Hi,I started having this problem last week. I have a "favorites bar" link straight to the web player for Spotify on IE11. It has worked from months from my home in Asia. Now, as of last week, it will intermittently tell me "browser not supported" and...

  • Regular
  • Hi, I started having this problem last week.  I have a "favorites bar" link straight to the web player for Spotify on IE11.  It has worked from months from my home in Asia.  Now, as o...
  • Swanny
  • Community Legend
  • 11610 Views
  • 14 replies
  • 0 likes
  • Web Player
  • 11610 Views
  • 14 replies
  • 0 likes

Musica offline.

Hola, yo tengo cuenta premium y tengo varias playlist sincronizadas para que se reproduzcan offline. Pero hay varias canciones que por alguna razón no tienen la flecha verde que significa que están disponibles offline, estas canciones tienen la flech...

  • Casual Listener
  • Hola, yo tengo cuenta premium y tengo varias playlist sincronizadas para que se reproduzcan offline. Pero hay varias canciones que por alguna razón no tienen la flecha verde que significa que están d...
  • litusland
  • Newbie
  • 8543 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
  • 8543 Views
  • 7 replies
  • 0 likes

Noise and dropouts on Chromecast

Spotify used to play just fine on my 2'nd generation Chromecast, but the last week or so, it has been a big problem with the sound quality. It is some kind of static noise and crackling dropouts of the sound. I've tried both the Android app, and play...

  • Casual Listener
  • Spotify used to play just fine on my 2'nd generation Chromecast, but the last week or so, it has been a big problem with the sound quality. It is some kind of static noise and crackling dropouts of t...
  • Skallagrimsson
  • Casual Listener
  • 581 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 581 Views
  • 1 replies
  • 0 likes

"6th Avenue Heartache" cuts off.

Hello,What I wanted to mention here is that the song "6th Avenue Heartache" by The Wallflowers cuts off at 3:45. The full lenght of the song is 5:37 and on Spotify it's only 3:45... It literally ends after 3:45.Any ideas? Any chances to fix this issu...

  • Visitor
  •  Hello, What I wanted to mention here is that the song "6th Avenue Heartache" by The Wallflowers cuts off at 3:45. The full lenght of the song is 5:37 and on Spotify it's only 3:45....
  • user-removed
  • Not applicable
  • 416 Views
  • 2 replies
  • 0 likes
  • Linux
    Mac
    Web Player
    Windows
  • 416 Views
  • 2 replies
  • 0 likes

Solved!! PS4: Songs repeating themselves and other issues

After the PS4 update 4.0.1 i did a "Rebuid Database" in safe mode because my updates are not downloading automatically while in rest mode. So I don't know if the isse has been caused by PS4 SSW 4.0.1 or else.Anyway, the problem(s) I have is that when...

  • Regular
  • After the PS4 update 4.0.1 i did a "Rebuid Database" in safe mode because my updates  are not downloading automatically while in rest mode. So I don't know if the isse has been caused by PS...
  • Jecht_Sin
  • Regular
  • 1071 Views
  • 1 replies
  • 0 likes
  • 1071 Views
  • 1 replies
  • 0 likes

Songs not working

Yesterday the Miley Cyrus Bangerz album was working fine for me (Im in the UK).I could listen to the whole album no problem. But today suddenly most of the album is grayed out and I cant listen to it.This is really annoying. Can someone help?

  • Newbie
  • Yesterday the Miley Cyrus Bangerz album was working fine for me (Im in the UK). I could listen to the whole album no problem. But today suddenly most of the album is grayed out and I cant listen to ...
  • 198 Views
  • 0 replies
  • 0 likes
  • 198 Views
  • 0 replies
  • 0 likes

Songs Not on Playlist Play

Whenever I play a playlist, the first song on the playlist plays but then the second song is a random song from another playlist. The only way I can listen to other songs on the playlist is if I go and press play, which defeats the purpose of shuffle...

  • Newbie
  • Whenever I play a playlist, the first song on the playlist plays but then the second song is a random song from another playlist. The only way I can listen to other songs on the playlist is if I go a...
  • 297 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 297 Views
  • 0 replies
  • 0 likes

Solved!! Couldn't access Web Player due to Adobe Flash

I opened the Spotify Web Player but I couldn't access the web player due to 'Flash player needed'. I checked with my Chromebook and the latest Adobe Flash Player is install but somehow I still couldn't access the Spotify Web Player. Please help me. I...

  • Newbie
  • I opened the Spotify Web Player but I couldn't access the web player due to 'Flash player needed'. I checked with my Chromebook and the latest Adobe Flash Player is install but somehow I still couldn...
  • CansadaCansada
  • Casual Listener
  • 1658 Views
  • 6 replies
  • 2 likes
  • Web Player
  • 1658 Views
  • 6 replies
  • 2 likes

Solved!! Daily Mix, only on iOS and Android?

Hi,We can get this playlist only in iOS or Android?Not even on the web player or windows phone?Can't see it.Thanks

  • Music Fan
  • Hi, We can get this playlist only in iOS or Android? Not even on the web player or windows phone? Can't see it. Thanks
  • harf4ng
  • Music Fan
  • 692 Views
  • 2 replies
  • 1 likes
  • Other
  • 692 Views
  • 2 replies
  • 1 likes