Help Wizard

Step 1

NEXT STEP

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • Lavander_chaos
  • Newbie
  • 1386 Views
  • 13 replies
  • 4 likes
  • Other
  • 1386 Views
  • 13 replies
  • 4 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17521 Views
  • 8 replies
  • 1 likes
  • Other
  • 17521 Views
  • 8 replies
  • 1 likes

Sonos disconnection issue

Hi all !I'd like to disconnect my Spotify account from a Sonos system I no more have access to.I already tried the "disconect from everywhere" option on account.spotify.com

  • Newbie
  • Hi all ! I'd like to disconnect my Spotify account from a Sonos system I no more have access to. I already tried the "disconect from everywhere" option on account.spotify.com
  • 459 Views
  • 0 replies
  • 1 likes
  • 459 Views
  • 0 replies
  • 1 likes

When will Spotify be available on 2016 Samsung Smart TV's

Is there any information or an expected date for when Spotify will be available on 2016 Samsung Smart TV's? I have recently bought one and was dissapointed to realise that there was no Spotify App.

  • Visitor
  • Is there any information or an expected date for when Spotify will be available on 2016 Samsung Smart TV's? I have recently bought one and was dissapointed to realise that there was no Spotify App.
  • Hubo
  • Community Legend
  • 702 Views
  • 1 replies
  • 2 likes
  • 702 Views
  • 1 replies
  • 2 likes

Solved!! Can't play songs under "Songs" in Your Music

Hi, I posted here about an hour ago but I don't see it in the forums anymore so I can only assume that I didn't actually post it so here goes again... I didn't renew my premium subscription so now I am a free user but I am unable to play songs in the...

  • Casual Listener
  • Hi,   I posted here about an hour ago but I don't see it in the forums anymore so I can only assume that I didn't actually post it so here goes again...   I didn't renew my premium...
  • ChronixPsyc
  • Casual Listener
  • 1417 Views
  • 13 replies
  • 3 likes
  • Web Player
    Windows
  • 1417 Views
  • 13 replies
  • 3 likes

Real music fans will pay enough for the good product Spotify was

I've seen something strange happening to the best music app ever made.- At first you could actually buy an album, DRM-free. I bought hundreds of 3-6-minute licenses that way....And yet, Spotify decided to cut that feature and let the industry dictate...

  • Music Fan
  • I've seen something strange happening to the best music app ever made. - At first you could actually buy an album, DRM-free. I bought hundreds of 3-6-minute licenses that way.... And yet, Spotify d...
  • 589 Views
  • 0 replies
  • 0 likes
  • Of
    quality
    service
    worse
  • 589 Views
  • 0 replies
  • 0 likes

can you please help because i am trying to delete my account.

i really need your help guys because durning i tried contact spotify support and then it asked me for last 4 digital for a credit card but unfortunately spotify support team always requires a last 4 digital credit card for premium user but i dont hav...

  • Casual Listener
  • i really need your help guys because durning i tried contact spotify support and then it asked me for last 4 digital for a credit card but unfortunately spotify support team always requires a last 4 ...
  • 375 Views
  • 0 replies
  • 0 likes
  • Other
  • 375 Views
  • 0 replies
  • 0 likes

ALL New Releases area/playlist?

Is there an area I havne't found or playlist, or site even that lists everything that has just been added to Spotify? A lot of artists release singeles and such on random days any more and I'd like to browse them. The New Releases area is far from co...

  • Gig Goer
  • Is there an area I havne't found or playlist, or site even that lists everything that has just been added to Spotify? A lot of artists release singeles and such on random days any more and I'd like t...
  • gsbryant
  • Gig Goer
  • 568 Views
  • 3 replies
  • 0 likes
  • Web Player
  • 568 Views
  • 3 replies
  • 0 likes

Solved!! Friend feed not showing up.

My account is not connected to Facebook, as I do not have one. The same is for my friend. We both reinstalled our launchers, and what we have recently listened to isn't showing up. We even asked each other to play a few songs to see what shows up. Sh...

  • Casual Listener
  • My account is not connected to Facebook, as I do not have one. The same is for my friend. We both reinstalled our launchers, and what we have recently listened to isn't showing up. We even asked each...
  • Mthedancer
  • Casual Listener
  • 2588 Views
  • 3 replies
  • 0 likes
  • Web Player
    Windows
  • 2588 Views
  • 3 replies
  • 0 likes

Black screen keeps me from logging in on Win 10 phone App

Hi everyone,it's a week I'm trying to log in with my Facebook account but when I type on the form the screen goes black and just the keyboard is showing.Thanks.

wp_ss_20160623_0001.png wp_ss_20160623_0002.png
  • Casual Listener
  • Hi everyone, it's a week I'm trying to log in with my Facebook account but when I type on the form the screen goes black and just the keyboard is showing. Thanks.
  • AxelIT
  • Casual Listener
  • 702 Views
  • 2 replies
  • 0 likes
  • 702 Views
  • 2 replies
  • 0 likes

Premium member, no services with web app

Unable to access previous music library and web app or log on through facebook. Unable to reset password or do anything to solve problems on web or android either. Just paid for 3 months of premium on android and was ready to get premium on web app b...

  • Casual Listener
  • Unable to access previous music library and web app or log on through facebook. Unable to reset password or do anything to solve problems on web or android either. Just paid for 3 months of premium o...
  • 262 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 262 Views
  • 0 replies
  • 0 likes

Paid for Android Premium unable to log on

Paid for premium on android. Now unable to log on through Facebook and cannot reset password through link. Also cannot open or log on to Spotify chrome app. Maybe I've been on longer than 14 days, but I want to save my music and pay for premium on we...

  • Casual Listener
  • Paid for premium on android. Now unable to log on through Facebook and cannot reset password through link. Also cannot open or log on to Spotify chrome app. Maybe I've been on longer than 14 days, bu...
  • 175 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 175 Views
  • 0 replies
  • 0 likes

Spotify Connect - Soundbar and wireless speakers

My ideal scenario would be to have a soundbar connected to the TV that supports spotify connect and then wireless speakers in the kitchen and study. I would then be able to send music to all speakers or just a selection from spotify. Spotify connect ...

  • Newbie
  • My ideal scenario would be to have a soundbar connected to the TV that supports spotify connect and then wireless speakers in the kitchen and study. I would then be able to send music to all speakers...
  • 891 Views
  • 0 replies
  • 0 likes
  • Connect
  • 891 Views
  • 0 replies
  • 0 likes

Multiple Artist-Names on Spotify (Last.FM)

Hello! I connected Spotify to my last.fm profile and noticed that there are multiple names for a single artist. eg 'Taeyeon' is also known as '태연'. last.fm redirects scrobbles via Spotify to her (correct) Korean name/tag automatically - probably beca...

  • Regular
  • Hello!   I connected Spotify to my last.fm profile and noticed that there are multiple names for a single artist. eg 'Taeyeon' is also known as '태연'. last.fm redirects scrobbles via Spotify to...
  • 613 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 613 Views
  • 0 replies
  • 0 likes

My musics stop being available offline

My musics are all available offline, and I'm listening to them very happy, but then, all of a sudden, they're not anymore. The green box for available offline turns off and I have to download all my music again. What can I do to fix this problem?

  • Casual Listener
  • My musics are all available offline, and I'm listening to them very happy, but then, all of a sudden, they're not anymore. The green box for available offline turns off and I have to download all my ...
  • Liszay
  • Casual Listener
  • 302 Views
  • 2 replies
  • 0 likes
  • music
    WP 8
  • 302 Views
  • 2 replies
  • 0 likes

Spotify Playstation 3 crash while startup.

Hello spotify-community,I have a problem with spotify on my ps3. When I start the application you only see for like 2 seconds the login bar in the right corner. After that the application automaticly will close, and I will come back to the ps3 menu. ...

  • Casual Listener
  • Hello spotify-community, I have a problem with spotify on my ps3. When I start the application you only see for like 2 seconds the login bar in the right corner. After that the application...
  • Bittencourt
  • Spotify Star
  • 285 Views
  • 1 replies
  • 0 likes
  • ps3
  • 285 Views
  • 1 replies
  • 0 likes

artist wont play

kevin **bleep** wilson wont play any more im not happy im an aussie in america

  • Newbie
  • kevin **bleep** wilson wont play any more im not happy im an aussie in america
  • osornios
  • Spotify Star
  • 281 Views
  • 1 replies
  • 0 likes
  • music
  • 281 Views
  • 1 replies
  • 0 likes

Windows Phone 8 problem login

Can´t login spotify premium with with my lumia 930 with Facebook. After entering user name and password, the app gets stuck.........doesn´t open............reinstallation didn´t help, with myolder lumia 920 with same software cyan version it is no pr...

  • Casual Listener
  • Can´t login spotify premium with with my lumia 930 with Facebook. After entering user name and password, the app gets stuck.........doesn´t open............reinstallation didn´t help,   wit...
  • Good02
  • Newbie
  • 1009 Views
  • 9 replies
  • 0 likes
  • WP 8
  • 1009 Views
  • 9 replies
  • 0 likes

Can not delete a playlist completely

I deleted playlists i generated. But i can still see those on other people's profiles who follows. I can still edit them, but can not delete completely. How can we get rid of a playlist for ever?

  • Casual Listener
  • I deleted playlists i generated. But i can still see those on other people's profiles who follows. I can still edit them, but can not delete completely. How can we get rid of a playlist for ever?&nbs...
  • Bittencourt
  • Spotify Star
  • 242 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 242 Views
  • 1 replies
  • 0 likes

Spotfiy won't play a song even though it's not grey.

Okay so it won't play some songs even though they aren't greyed out. It just skips over them. I'm using windows 10.

  • Regular
  • Okay so it won't play some songs even though they aren't greyed out. It just skips over them. I'm using windows 10.
  • rednblu
  • Roadie
  • 289 Views
  • 1 replies
  • 1 likes
  • Web Player
    Windows
  • 289 Views
  • 1 replies
  • 1 likes

Taste Rewind Does Not Work

When I go to the "taste rewind" website for Spotify, it lets me choose three artists, but when it says that my "taste rewind is ready," it will not let me scroll down to the completed playlist. Any insights would be helpful!

  • Regular
  • When I go to the "taste rewind" website for Spotify, it lets me choose three artists, but when it says that my "taste rewind is ready," it will not let me scroll down to the completed playlist. Any i...
  • ginolerebours
  • Regular
  • 1314 Views
  • 7 replies
  • 3 likes
  • music
  • 1314 Views
  • 7 replies
  • 3 likes

I found what I believe to be 2 songs in one track by mistake.

Hello Spotify community (and what I hope to be Spotify team members!) I found a track that I believe has 2 tracks in it by mistake! Back Home in Texas by Casey Donahew Band (Spotify URI: spotify:track:1QPc7krJseO8LF2BzDZ2Wd). The track ends as it sho...

  • Newbie
  • Hello Spotify community (and what I hope to be Spotify team members!)   I found a track that I believe has 2 tracks in it by mistake! Back Home in Texas by Casey Donahew Band (Spotify URI:&nbs...
  • 214 Views
  • 0 replies
  • 0 likes
  • music
  • 214 Views
  • 0 replies
  • 0 likes