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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

59956 Views

7 replies

4 likes

  • 59956 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

gdaley89

Visitor

38223 Views

213 replies

18 likes

Other
  • 38223 Views
  • 213 replies
  • 18 likes

Spotify connect and synchronized playslist

Hi,I synchronized several playlist in local on my PC/Nexus10/Lumia 950XL.I would like to play these playlists on my Denon AVR-X2200W but as I understoood, I need to have a network access to be able. So as my playlist are on my synchronized with my de...

Newbie

Hi, I synchronized several playlist in local on my PC/Nexus10/Lumia 950XL. I would like to play these playlists on my Denon AVR-X2200W but as I understoood, I need to have a network access to...

606 Views

0 replies

0 likes

Connect
Denon
Samsung
  • 606 Views
  • 0 replies
  • 0 likes

Solved!! Spotify WebPlayer prompts Flash in Firefox (46.0.1)

After I log in using the WebPlayer (https://play.spotify.com/) I'm prompted to install Flash. This also happens with Opera (37). It works fine in Edge but more to the point is why am I prompted for Flash in the first place when I have it installed. I...

Regular

  After I log in using the WebPlayer (https://play.spotify.com/) I'm prompted to install Flash.  This also happens with Opera (37).  It works fine in Edge but more to the point is why...

Talos1

Casual Listener

7529 Views

6 replies

1 likes

Web Player
Windows
  • 7529 Views
  • 6 replies
  • 1 likes

New Album

Hi,How can I make a request to add some albums of an Interpreter. For example "Frederik Vahle"Matze

Newbie

Hi, How can I make a request to add some albums of an Interpreter. For example "Frederik Vahle" Matze

user-removed

Not applicable

540 Views

1 replies

0 likes

Other
  • 540 Views
  • 1 replies
  • 0 likes

Solved!! Will Spotify pay from Facebook 30 sec preview button?

If I preview shared track on Facebook from 30 seconds preview, does Spotify pay for rightholders? Is there any difference between being logged in or logged out to Spotify account? Thanks.

Visitor

If I preview shared track on Facebook from 30 seconds preview, does Spotify pay for rightholders?   Is there any difference between being logged in or logged out to Spotify account?  ...

DonSolare

Roadie

4136 Views

5 replies

0 likes

Other
  • 4136 Views
  • 5 replies
  • 0 likes

Missing songs

I sommetimes go to the Netherlands and i like there songs. When i go to top viral and i found a song i can't listen to it. And i happen to me couple of time that i can't listen to a song from the Netherlands.Can't someone help me to understand , plea...

Newbie

I sommetimes go to the Netherlands and i like there songs. When i go to top viral and i found a song i can't listen to it. And i happen to me couple of time that i can't listen to a song from the Net...

user-removed

Not applicable

406 Views

1 replies

0 likes

Other
  • 406 Views
  • 1 replies
  • 0 likes

Lost connection to Heos

I was able to connect Spotify to my Heos equipment without problems. Now I do see the Heos equipment as available in Spotify connect, but when I sellect it it wil state 'verbinding maken' (connecting in Dutch) for a vew secconds and then it goes back...

Visitor

I was able to connect Spotify to my Heos equipment without problems. Now I do see the Heos equipment as available in Spotify connect, but when I sellect it it wil state 'verbinding maken' (connecting...

Bardomeister

Visitor

1478 Views

3 replies

1 likes

Denon
  • 1478 Views
  • 3 replies
  • 1 likes

Solved!! Problem with the lyrics on Spotify for Windows

So.. This happened to me today, and i already tried to uninstall it and install it again.. Tried EVERYTHING i could try. But i don't know what is going on.When i'm listening to new songs, i usually open the lyrics. But today when i added some new son...

Newbie

So.. This happened to me today, and i already tried to uninstall it and install it again.. Tried EVERYTHING i could try. But i don't know what is going on. When i'm listening to new songs, i usually...

MattSuda

Spotify Star

5703 Views

4 replies

0 likes

Music
Other
  • 5703 Views
  • 4 replies
  • 0 likes

music disapeared when offline (windows)

I have a Lumia phone with a premium Spotify account, I have a few songs to play offline, but recently when I loose my Wi-Fi connection I don't have any song downloaded

Newbie

I have a Lumia phone with a premium Spotify account, I have a few songs to play offline, but recently when I loose my Wi-Fi connection I don't have any song downloaded

592 Views

0 replies

0 likes

Music
Other
  • 592 Views
  • 0 replies
  • 0 likes

switching account info

How do I take the information from account and put it all in another account without having access to that account?

Newbie

How do I take the information from account and put it all in another account without having access to that account?

384 Views

0 replies

0 likes

Samsung
  • 384 Views
  • 0 replies
  • 0 likes

Podcasts on Windows Phone 8.1

Hi, is there any chance to listen to Podcasts on my Windows Phone device? Especially the german Podcast "Fest & Flauschig" is not available.

Newbie

Hi,   is there any chance  to listen to Podcasts on my Windows Phone device? Especially the german Podcast "Fest & Flauschig" is not available.  

MaryS

Roadie

635 Views

1 replies

0 likes

WP 8
  • 635 Views
  • 1 replies
  • 0 likes

Songs are not playing

Lately when I open the app it would show the song but it wouldn't play. The area where the minutes of how long the song is just said 0. I can skip to the next song and that one MIGHT play. Also if i get a few songs to play in a row it will stop in th...

Newbie

Lately when I open the app it would show the song but it wouldn't play. The area where the minutes of how long the song is just said 0. I can skip to the next song and that one MIGHT play. Also if i ...

329 Views

0 replies

0 likes

Web Player
  • 329 Views
  • 0 replies
  • 0 likes

Solved!! Spotify as default on amazon echo

The spotify setup page https://support.spotify.com/us/article/spotify-amazon-echo/ says you can make it the default on amazon echo, but i cant figure out how. My echo still defaults to amazon music can anyone help me out with this:? thanks!

Casual Listener

The spotify setup page   https://support.spotify.com/us/article/spotify-amazon-echo/   says you can make it the default on amazon echo, but i cant figure out how. My echo still defaults...

danmillest

Newbie

17453 Views

4 replies

0 likes

Other
  • 17453 Views
  • 4 replies
  • 0 likes

Spotify Payment

I updated my payment method and i paid for the premium. However i was logged into my old account. I logged into .y new account and its asking me to update my card info. Will i be charged again even tho i paid already on my other account?

Newbie

I updated my payment method and i paid for the premium. However i was logged into my old account. I logged into .y new account and its asking me to update my card info. Will i be charged again even t...

MaryS

Roadie

369 Views

1 replies

0 likes

Other
  • 369 Views
  • 1 replies
  • 0 likes

Spotify family on Sonos

Hello, My wife at home want to listen spotfy music over the Sonos soundbar. Do i heve to make a separate account for the Sonos or is there an other selution?Because when i use the same accound as on my iPhone the music will interupped i think. I have...

Newbie

Hello,   My wife at home want to listen spotfy music over the Sonos soundbar.   Do i heve to make a separate account for the Sonos or is there an other selution? Because when i use the...

MaryS

Roadie

717 Views

1 replies

0 likes

  • 717 Views
  • 1 replies
  • 0 likes

Connecting Spotify to Amazon Echo

Echo option is not showing up in my devices nor are any kind of 'find new devices' - how do I connect my spotify to my amazon echo with this feature not working for me?

Casual Listener

Echo option is not showing up in my devices nor are any kind of 'find new devices' - how do I connect my spotify to my amazon echo with this feature not working for me?

fabriciorsilva

Newbie

1063 Views

4 replies

0 likes

Other
  • 1063 Views
  • 4 replies
  • 0 likes

Classical Albums Won't Open on Web Player

Classical albums won't open when clicked on in the my music section, it just goes to a black screen. All other genres are fine, it only seems to happen with classical. You can see the songs in songs or artists but not albums. I am using google chrome...

Newbie

Classical albums won't open when clicked on in the my music section, it just goes to a black screen. All other genres are fine, it only seems to happen with classical. You can see the songs in songs ...

Bittencourt

Spotify Star

624 Views

1 replies

0 likes

Web Player
  • 624 Views
  • 1 replies
  • 0 likes

Spotify play counts on facebook

Hey Guys! I am doing a little research about Spotify for my school project and I was wondering if I post a 30 sec song preview in Facebook and person listens to it all, does it count as a play or not? I can't find any information on that anywhere. Th...

Newbie

Hey Guys!   I am doing a little research about Spotify for my school project and I was wondering if I post a 30 sec song preview in Facebook and person listens to it all, does it count as a pl...

526 Views

0 replies

0 likes

Other
  • 526 Views
  • 0 replies
  • 0 likes

How to set External SD as Offline Storage - Windows 10 Phone

I have seen lots of posts, and feature requests for this, but it is already available to do. If you already have Spotify Installedif you have the default app location set to the internal storage then...go to Settings > System > Storageselect "This De...

Casual Listener

I have seen lots of posts, and feature requests for this, but it is already available to do.   If you already have Spotify Installed if you have the default app location set to the internal s...

612 Views

0 replies

0 likes

Other
  • 612 Views
  • 0 replies
  • 0 likes