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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

59663 Views

7 replies

4 likes

  • 59663 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

gdaley89

Visitor

38147 Views

213 replies

18 likes

Other
  • 38147 Views
  • 213 replies
  • 18 likes

Spofiy Web does not work for me anymore!

Hey Guys, I have a major problem and I hope you can help me to fix it. Since a couple of months I am not able to start a single song in the Spotify Web Player. I am using Chrome as my main browser but after Spotify Web stopped working for it, I switc...

Casual Listener

Hey Guys,   I have a major problem and I hope you can help me to fix it.   Since a couple of months I am not able to start a single song in the Spotify Web Player.  I am using Chr...

Oleg3

Casual Listener

1183 Views

4 replies

0 likes

Web Player
Windows
  • 1183 Views
  • 4 replies
  • 0 likes

Spotify connect with Raumfeld wireless speakers

Just bought Raumfeld Stero L and stereo cubes in a multi-room solution for use with Spotify Connect and realized that it´s not possible to stream music from Spotify Connect to two rooms at the same time. This must be a bug, since other wise there wil...

Newbie

Just bought Raumfeld Stero L and stereo cubes in a multi-room solution for use with Spotify Connect and realized that it´s not possible to stream music from Spotify Connect to two rooms at the same t...

522 Views

0 replies

0 likes

Other
  • 522 Views
  • 0 replies
  • 0 likes

disapeared songs on my favourites playlist

Hi, I have changed the distribution of my favourites playlist and songs from november 2014 to june 2015 have disapeard...

Newbie

Hi,  I have changed the distribution of my favourites playlist and songs from november 2014 to june 2015 have disapeard... 

202 Views

0 replies

0 likes

Music
Other
  • 202 Views
  • 0 replies
  • 0 likes

PS4 App

Hi guys, I downloaded Spotify for PS4 and have 30 days free trials. As a reflex of all subscriptions, immediatly after downloading I got in to PS4 settings and deselected the automatic subscription renewal. What is happening now is that I want to get...

Newbie

  Hi guys,   I downloaded Spotify for PS4 and have 30 days free trials. As a reflex of all subscriptions, immediatly after downloading I got in to PS4 settings and deselected the automat...

257 Views

0 replies

0 likes

Other
  • 257 Views
  • 0 replies
  • 0 likes

İ need help

For 3 months agoİ paid 12.99 tl (means 4$) the normal price for turkeyFor the spotify premiumBut for 3months i started to pay 56.99 tl (means18$)So i open the spotify receipt and click to the pricesAnd when i click the prices which is 56.99tl it turn...

Newbie

For 3 months ago İ paid 12.99 tl (means 4$) the normal price for turkey For the spotify premium But for 3months i started to pay 56.99 tl (means18$) So i open the spotify receipt and click to the...

jean3601

Community Legend

394 Views

1 replies

0 likes

Music
Other
  • 394 Views
  • 1 replies
  • 0 likes

Chromecast: need to restart playback multiple times after track changes

First of all, thank you for Chromecast support, finally! But. When change tracks manually, e.g. search for a track when one is playing and select the results I usually have to hit play at least five times before the track starts and keeps playing, it...

Regular

First of all, thank you for Chromecast support, finally!   But. When change tracks manually, e.g. search for a track when one is playing and select the results I usually have to hit play at le...

412 Views

0 replies

0 likes

Other
  • 412 Views
  • 0 replies
  • 0 likes

So... I'm paying for ads now?

I've checked in Spotify client, on the site as well. I am a premium user, which means I'm paying for getting rid of ads, or at least that is what I thought.How come I get this in my spotify client? In the image above "köp" means "buy" for those who d...

Casual Listener

I've checked in Spotify client, on the site as well. I am a premium user, which means I'm paying for getting rid of ads, or at least that is what I thought. How come I get this in my spotify client?...

343 Views

0 replies

0 likes

Other
  • 343 Views
  • 0 replies
  • 0 likes

Windows Phone Lumia Denim - No app in store

Hi,I can't find the app in the app store, for windows phone. My phone is a lumia 535, but as far as I saw there should be a version available ?I'm from Austria, if that is of any relevance. Thanks

Regular

Hi, I can't find the app in the app store, for windows phone. My phone is a lumia 535, but as far as I saw there should be a version available ? I'm from Austria, if that is of any relevance. &nbs...

Ox1

Roadie

1550 Views

11 replies

0 likes

  • 1550 Views
  • 11 replies
  • 0 likes

Starred playlist shows on some devices but not on others.

Hi there I have been having problems accessing my starred playlist. It shows up on the web app and my windows phone, but not on my iPhone or windows 7 desktop. I'm so confused here! I have tried uninstalling the desktop app and reinstalling it again....

Music Fan

Hi there   I have been having problems accessing my starred playlist. It shows up on the web app and my windows phone, but not on my iPhone or windows 7 desktop. I'm so confused here! I have t...

MauriceMV

Spotify Star

393 Views

1 replies

0 likes

Web Player
Windows
  • 393 Views
  • 1 replies
  • 0 likes

PlayStation Music features

I wish I could post what I'm listening to from my Ps4 within the appWhy can't I crossfade my playlist from Ps4And listen to my local files through the ps4 app

Newbie

I wish I could post what I'm listening to from my Ps4 within the app Why can't I crossfade my playlist from Ps4 And listen to my local files through the ps4 app

268 Views

0 replies

0 likes

  • 268 Views
  • 0 replies
  • 0 likes

Spotify crashes on same song

Whenever the song is like 2 minutes in, spotify crashes. I go to play it a second time and then it works no problem. Anyone know why it keeps doing this? I have a Samsung Galaxy Note Edge.

Casual Listener

Whenever the song is like 2 minutes in, spotify crashes. I go to play it a second time and then it works no problem. Anyone know why it keeps doing this? I have a Samsung Galaxy Note Edge.

Dartsm

Casual Listener

521 Views

5 replies

0 likes

Samsung
  • 521 Views
  • 5 replies
  • 0 likes

PS4 kann nichts wiedergeben

Habe die App auf der PS4 bereits gelöscht und nochmal installiert, ohne Erfolg: Die Wiedergabe stoppt sofort, nachdem Play gedrückt wird. Auch über connect funktioniert es nicht.Der Fehler ist bereits seit einer Woche!Was kann ich da tun?

Casual Listener

Habe die App auf der PS4 bereits gelöscht und nochmal installiert, ohne Erfolg: Die Wiedergabe stoppt sofort, nachdem Play gedrückt wird. Auch über connect funktioniert es nicht. Der Fehler ist bere...

TeddyShinyu

Newbie

502 Views

1 replies

0 likes

Connect
Other
  • 502 Views
  • 1 replies
  • 0 likes

Spotify Connect volume not working with grouped speakers Samsung Multiroom

Hi,We have 3 Samsung M series speakers which support Spotify Connect. Individually they work fine with Spotify but when we group them using the Samsung Multiroom app it creates an issue with the volume control.In Spotify the speakers will show up as ...

Newbie

Hi, We have 3 Samsung M series speakers which support Spotify Connect. Individually they work fine with Spotify but when we group them using the Samsung Multiroom app it creates an issue with the vo...

424 Views

0 replies

0 likes

Samsung
  • 424 Views
  • 0 replies
  • 0 likes

BMW Connected Drive Sort all wrong

Hello, I have an iPhone 6 and with saved playlist I am noticing the with BMW ConnectedDrive that its showing a differnet sort then what I have in the app. Its really annoying as the sort the BMW is doing is by oldest song first, something I would nev...

Newbie

Hello,   I have an iPhone 6 and with saved playlist I am noticing the with BMW ConnectedDrive that its showing a differnet sort then what I have in the app.  Its really annoying as the so...

poisike

Roadie

996 Views

1 replies

0 likes

Connect
Other
  • 996 Views
  • 1 replies
  • 0 likes

Album doesn't play in desktop app but plays in web player

Hello, I was listening to one of my playlists in the desktop app (on Windows 8.1) when I noticed it kept skipping over a certain song - "Wildfire" by SBTRKT. (https://open.spotify.com/track/2WMRd3xAb9FwXopCRNWDq1) I tried to play the album that song ...

Casual Listener

Hello,   I was listening to one of my playlists in the desktop app (on Windows 8.1) when I noticed it kept skipping over a certain song - "Wildfire" by SBTRKT. (https://open.spotify.com/t...

efernandez1014

Casual Listener

459 Views

2 replies

0 likes

Web Player
Windows
  • 459 Views
  • 2 replies
  • 0 likes

Change plan and get refund

Want a refund of $9'.99 and 0.01 cents 0.01 cents and change my plan to the $29.99 a month

Newbie

Want a refund of $9'.99 and 0.01 cents 0.01 cents and change my plan to the $29.99 a month

kbrooksc

Community Legend

260 Views

1 replies

0 likes

Other
  • 260 Views
  • 1 replies
  • 0 likes

Web Player grinding to a halt

I'm in a situation where I have a Windows 10 computer on which I'm not allowed to put new apps. The Spotify Web Player worked fantastically as a work-around on my previous computers (running a corporately modded version of Windows 7), but it's having...

Casual Listener

I'm in a situation where I have a Windows 10 computer on which I'm not allowed to put new apps.  The Spotify Web Player worked fantastically as a work-around on my previous computers (running a ...

347 Views

0 replies

0 likes

Web Player
Windows
  • 347 Views
  • 0 replies
  • 0 likes

Web Player search bar not showing results

Hi Spotify Community, I am unfortunately having trouble getting the search results to show up on the web player. I am running Ubuntu 14.04.3 LTS, and using the latest version of Firefox (41.0.2). Is there anything I can do??? ex. Thanks! ~jkeaton8359

Regular

Hi Spotify Community,   I am unfortunately having trouble getting the search results to show up on the web player. I am running Ubuntu 14.04.3 LTS, and using the latest version of Firefox (41....

jporter2021sgis

Gig Goer

528 Views

1 replies

0 likes

Web Player
  • 528 Views
  • 1 replies
  • 0 likes

Revoke Spotify Connect Access

How can I revoke Spotify Connect Access from a specific device?It is a Connect cappable Denon Device and it is NOT in my home.I have only been in this friends WLAN once, and now, no matter where I am, This device is offered for playback. Since it is ...

Visitor

How can I revoke Spotify Connect Access from a specific device? It is a Connect cappable Denon Device and it is NOT in my home. I have only been in this friends WLAN once, and now, no matter where ...

user-removed

Not applicable

670 Views

2 replies

1 likes

Connect
Denon
  • 670 Views
  • 2 replies
  • 1 likes