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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • noodles4
  • Newbie
  • 6763 Views
  • 47 replies
  • 6 likes
  • Other
  • 6763 Views
  • 47 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19035 Views
  • 9 replies
  • 2 likes
  • Other
  • 19035 Views
  • 9 replies
  • 2 likes

Samsung Smart TV app, can't access "My Music"

Hey everyone! I just downloaded the spotify app on my samsung smart tv, and was a bit disappointed to find that I can't access "My Music" on it, I can access any playlists that were made including my old starred playlist, but since the primary way I ...

  • Newbie
  • Hey everyone!   I just downloaded the spotify app on my samsung smart tv, and was a bit disappointed to find that I can't access "My Music" on it, I can access any playlists that were made inclu...
  • NickCHAM
  • Newbie
  • 1289 Views
  • 2 replies
  • 1 likes
  • Other
    Samsung
  • 1289 Views
  • 2 replies
  • 1 likes

webplayer disconnect sometimes and playing stop during listening

hello, i 've some bugs again, webplayer disconnect sometimes ( as scrennshot in other post)and play stop during playing. nothing had change , only the https works now,before ,no. I'have test without adblock and noscript, no changement. help please ,i...

  • Visitor
  • hello,   i 've some bugs again, webplayer disconnect sometimes ( as scrennshot in other post)and play stop during playing. nothing had change , only the https works now,before ,no. I'have test...
  • 623 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 623 Views
  • 0 replies
  • 0 likes

Spotify premium doesn't go.

Hello, i had a two month trial that ended on 13 August so i ended the trial from there on my subscription. Today i checked my spotify but i still have premium. Could you please not charge me, i think there is a mistake

  • Casual Listener
  • Hello, i had a two month trial that ended on 13 August so i ended the trial from there on my subscription. Today i checked my spotify but i still have premium. Could you please not charge me, i think...
  • Nico
  • Community Legend
  • 479 Views
  • 6 replies
  • 0 likes
  • Samsung
  • 479 Views
  • 6 replies
  • 0 likes

Why does webplayer not work?

So I want to learn about the webplayer. For me on my home network it doesn't work even though the desktop app works, Android and PS4 also work. What is different? What is causing this? How do I fix it?

  • Regular
  • So I want to learn about the webplayer.   For me on my home network it doesn't work even though the desktop app works, Android and PS4 also work.   What is different? What is causing th...
  • Wonginism
  • Regular
  • 606 Views
  • 5 replies
  • 0 likes
  • Web Player
    Windows
  • 606 Views
  • 5 replies
  • 0 likes

I cant connect to spotify through ps4

hi im having problems with my spotify account through PS4 and everytime i log it says "log in failed due to Spotify is only aloud abroad for 14 days but i haven't been abroad recently its i think its something to do with the ps4 because i have tried ...

  • Newbie
  • hi im having problems with my spotify account through PS4 and everytime i log it says "log in failed due to Spotify is only aloud abroad for 14 days but i haven't been abroad recently its i think its...
  • 253 Views
  • 0 replies
  • 0 likes
  • music
  • 253 Views
  • 0 replies
  • 0 likes

Spotify Connect and Panasonic Allplay Speakers

Hello!I have an Panasonic ALL1, ALL5 and three ALL3 Allplay speakers. Until now they have been working fine with Spotify Connect. However, now I have noticed only the ALL1 and the ALL5 are appearing in Spotify Connect. The the ALL3 speakers are not a...

  • Newbie
  • Hello! I have an Panasonic ALL1, ALL5 and three ALL3 Allplay speakers. Until now they have been working fine with Spotify Connect. However, now I have noticed only the ALL1 and the ALL5 are appearin...
  • 886 Views
  • 0 replies
  • 1 likes
  • Connect
  • 886 Views
  • 0 replies
  • 1 likes

Radio Variety

I know it's no secret that Spotify's radio function is incredibly poor. Very little variety in artists, and little variety in those artist's songs. Essentially I'm just sick of seeing the same song twice within an interval of 8-12 or less songs. I kn...

  • Casual Listener
  • I know it's no secret that Spotify's radio function is incredibly poor. Very little variety in artists, and little variety in those artist's songs. Essentially I'm just sick of seeing the same song t...
  • laserlites
  • Casual Listener
  • 618 Views
  • 4 replies
  • 7 likes
  • music
  • 618 Views
  • 4 replies
  • 7 likes

Spotify Connect and Dolry HiFi Stone

Hello, I used to play music through my Dolry Hifi Stone S via Spotify Connect. But now the dolry device does not show up anymore in the device list of Spotify Conncet. Does anybody have an dea why? Thanks a lot! Luca

  • Newbie
  • Hello, I used to play music through my Dolry Hifi Stone S via Spotify Connect. But now the dolry device does not show up anymore in the device list of Spotify Conncet. Does anybody have an ...
  • dave_mac_24
  • Newbie
  • 432 Views
  • 1 replies
  • 0 likes
  • Other
  • 432 Views
  • 1 replies
  • 0 likes

Songs Not Adding to Playlist

I have a recent (last 3-4 months) issue on a playlist I maintain weekly. Typically I can only add 1 new song to it. When I try to add a second, the song does not add. If I shut down Spotify and re-start, then I can add another song. Sometimes, I can ...

  • Regular
  • I have a recent (last 3-4 months) issue on a playlist I maintain weekly. Typically I can only add 1 new song to it. When I try to add a second, the song does not add. If I shut down Spotify and re-st...
  • Nico
  • Community Legend
  • 2883 Views
  • 9 replies
  • 0 likes
  • music
    Other
  • 2883 Views
  • 9 replies
  • 0 likes

Solved!! Signing in

I just got spotify premium but it won't let me log in. Everytime I try to log in it just says this account has already been created, and then nothing happens.

  • Casual Listener
  • I just got spotify premium but it won't let me log in. Everytime I try to log in it just says this account has already been created, and then nothing happens.
  • Jason
  • Spotify Legend
  • 378 Views
  • 2 replies
  • 0 likes
  • Other
  • 378 Views
  • 2 replies
  • 0 likes

Sometimes I get offline Error message when I try to play a song

Hi all On my windows phone I sometimes cannot play songs, I get the following message:"Titel kann nicht abgespielt werden. Dies ist leider im Offlinemodus nicht möglich"This means: Spotify thinks it is offline and will not play songs But the phone is...

  • Casual Listener
  • Hi all   On my windows phone I sometimes cannot play songs, I get the following message: "Titel kann nicht abgespielt werden. Dies ist leider im Offlinemodus nicht möglich" This means: Spoti...
  • 222 Views
  • 0 replies
  • 0 likes
  • WP 8
  • 222 Views
  • 0 replies
  • 0 likes

Unable to download a certain .mp3 file.

Currently have multiple songs that I have put from local files on my desktop. I can access all of the local songs but one. What the heck is happening here? I am using a Nexus 6.

  • Newbie
  • Currently have multiple songs that I have put from local files on my desktop. I can access all of the local songs but one. What the heck is happening here? I am using a Nexus 6.
  • Liutorlas
  • Roadie
  • 289 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 289 Views
  • 1 replies
  • 0 likes

Can't play some tracks

Hi,i have played many songs on spotify but there is a whole album that i can't play.Here it is : https://play.spotify.com/album/1CGsIpmIBYSdRQ1euH5kz3Can you tell me why and is there a way to listen to it ?

  • Newbie
  • Hi, i have played many songs on spotify but there is a whole album that i can't play. Here it is : https://play.spotify.com/album/1CGsIpmIBYSdRQ1euH5kz3 Can you tell me why and is there ...
  • M0HX
  • Community Legend
  • 252 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 252 Views
  • 1 replies
  • 0 likes

Spotify function on Sonos cannot access to "your music"

In the section Spotify into Sonos controller (both Iphone and PC), it's not possibile to see the music saved (which appears in the app Spotify as "your music"). There are only favorites and playlists. It 'a very penalizing limitation, because I save ...

  • Casual Listener
  • In the section Spotify into Sonos controller (both Iphone and PC), it's not possibile to see the music saved (which appears in the app Spotify as "your music"). There are only favorites and...
  • Jason
  • Spotify Legend
  • 293 Views
  • 1 replies
  • 1 likes
  • 293 Views
  • 1 replies
  • 1 likes

Spotify on Blackberry 10

Hello, I would like to ask if you are working on a Spotify app for Blackberry 10 (I have Blackberry Z 10) and there is no native app for this phone which sucks. Please make an app so I can use it again

  • Newbie
  • Hello, I would like to ask if you are working on a Spotify app for Blackberry 10 (I have Blackberry Z 10) and there is no native app for this phone which sucks. Please make an app so I can use it aga...
  • emyvet
  • Music Fan
  • 1623 Views
  • 3 replies
  • 3 likes
  • BB10
  • 1623 Views
  • 3 replies
  • 3 likes

Screenless device.

Hello, I am a 21 year old E4 in the Navy. I started using spotify premium whilst in South Carolina and instantly fell in love with it. However, I am now in Washington stationed on a nuclear submarine. We are unable to bring certain types of devices d...

  • Newbie
  • Hello, I am a 21 year old E4 in the Navy. I started using spotify premium whilst in South Carolina and instantly fell in love with it. However, I am now in Washington stationed on a nuclear submarine...
  • emyvet
  • Music Fan
  • 757 Views
  • 3 replies
  • 0 likes
  • Other
  • 757 Views
  • 3 replies
  • 0 likes

Solved!! installing the Spotify app on my Blackberry classic

I have Spotify Premium and went to install it on my new Blackbery Classic. After signing in in the Amazon store and trying to 'get' the Spotify app, I get the error message 'please check that your billing address and payment method are from a support...

  • Casual Listener
  • I have Spotify Premium and went to install it on my new Blackbery Classic. After signing in in the Amazon store and trying to 'get' the Spotify app, I get the error message 'please check that your bi...
  • emyvet
  • Music Fan
  • 11773 Views
  • 3 replies
  • 0 likes
  • BB10
  • 11773 Views
  • 3 replies
  • 0 likes

Spotify non fa vedere "la tua musica" nel controller Sonos

Nella sezione Spotify del controller (sia da Iphone che da PC), non c'è la possibilità di vedere la musica salvata (che nell'app di Spotify appare come "la tua musica"). Ci sono solo i preferiti e le playlist. E' una limitazione molto penalizzante, p...

  • Casual Listener
  • Nella sezione Spotify del controller (sia da Iphone che da PC), non c'è la possibilità di vedere la musica salvata (che nell'app di Spotify appare come "la tua musica"). Ci sono solo i preferiti e le...
  • Jason
  • Spotify Legend
  • 354 Views
  • 1 replies
  • 0 likes
  • 354 Views
  • 1 replies
  • 0 likes

[WP 8.1] Buggy Spotify App

Nokia 625Windows Phone 8.1 App crashes often when you tap a songApp hardly ever plays songs whether online or offline synced, instead saying loading for a few seconds then going back to the playlistThis happens when on Wi-Fi at home or 3/4G out and a...

  • Visitor
  • Nokia 625 Windows Phone 8.1   App crashes often when you tap a song App hardly ever plays songs whether online or offline synced, instead saying loading for a few seconds then going back to ...
  • ixigrek
  • Regular
  • 371 Views
  • 1 replies
  • 1 likes
  • WP 8
  • 371 Views
  • 1 replies
  • 1 likes

Can't play songs on Nokia Lumia 635 Windows Phone

Every time I start up a playlist the song starts for a max of a second before being cut off by a loading screen. Then the loading screen disappears taking me back to the playlist but the song isn't playing anymore. I'm using a Nokia Lumia 635 and it ...

  • Casual Listener
  • Every time I start up a playlist the song starts for a max of a second before being cut off by a loading screen. Then the loading screen disappears taking me back to the playlist but the song isn't p...
  • ixigrek
  • Regular
  • 1170 Views
  • 2 replies
  • 1 likes
  • music
  • 1170 Views
  • 2 replies
  • 1 likes