Help Wizard

Step 1

NEXT STEP

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • KrazyM
  • Newbie
  • 1544 Views
  • 15 replies
  • 5 likes
  • Other
  • 1544 Views
  • 15 replies
  • 5 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17580 Views
  • 8 replies
  • 1 likes
  • Other
  • 17580 Views
  • 8 replies
  • 1 likes

Solved!! Internet source used by connect with Ps3

Can someone tell me which Internet connection is used when I am using connect on my mobile to play with my ps3? I want to avoid mobile data but don't get so see information whether it is streaming with the local wifi or the mobile data?! The ps3 is o...

  • Newbie
  • Can someone tell me which Internet connection is used when I am using connect on my mobile to play with my ps3? I want to avoid mobile data but don't get so see information whether it is streaming wi...
  • MattSuda
  • Spotify Star
  • 258 Views
  • 1 replies
  • 0 likes
  • Other
  • 258 Views
  • 1 replies
  • 0 likes

Spotify usage metrics

Quick question - Spotify sends out a "your year in review" page with all your usage trends with the service and such - is there a way of seeing what your rolling usage data is at any given time? I'd like to see how my most played songs and playlists ...

  • Casual Listener
  • Quick question - Spotify sends out a "your year in review" page with all your usage trends with the service and such - is there a way of seeing what your rolling usage data is at any given time? I'd ...
  • MattSuda
  • Spotify Star
  • 2106 Views
  • 2 replies
  • 2 likes
  • music
  • 2106 Views
  • 2 replies
  • 2 likes

Can you see when songs were added to a playlist?

I'm looking for a history of when and by who songs were added to a collaborative playlist - I could have sworn I used to be able to see this on the Android app when on playlist view, but not anymore. Any ideas? Thanks in advance.

  • Newbie
  • I'm looking for a history of when and by who songs were added to a collaborative playlist - I could have sworn I used to be able to see this on the Android app when on playlist view, but not anymore....
  • MattSuda
  • Spotify Star
  • 12421 Views
  • 1 replies
  • 0 likes
  • Other
  • 12421 Views
  • 1 replies
  • 0 likes

setting device password

Hey guys, i am trying to set a device password but when i go to the page where you can set it and send it to my email that is linked to my account i get this error message"We're sorry, your email address was not available, please try to log out, log ...

  • Newbie
  • Hey guys,   i am trying to set a device password but when i go to the page where you can set it and send it to my email that is linked to my account i get this error message "We're sorry, y...
  • vin520
  • Newbie
  • 582 Views
  • 5 replies
  • 1 likes
  • Other
  • 582 Views
  • 5 replies
  • 1 likes

Deleted songs

I have the app downloaded on my computer and I listen to music every day but yesterday when I went on, none of my music was there and it told me that I can add songs there. I had over 2000 songs in my list but I never put them on my playlist. How do ...

  • Newbie
  • I have the app downloaded on my computer and I listen to music every day but yesterday when I went on, none of my music was there and it told me that I can add songs there. I had over 2000 songs in m...
  • MattSuda
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • music
  • 228 Views
  • 1 replies
  • 0 likes

Symphony X-Iconoclast missing?

This album came out in 2011, it just randomly disappeared a few days ago .-. It shows up on the website, and I found a way to actually view the album but it's just the single "end of innocence". It even says 1 hour and 22 minutes in the description. ...

  • Casual Listener
  • This album came out in 2011, it just randomly disappeared a few days ago .-. It shows up on the website, and I found a way to actually view the album but it's just the single "end of innocence". It e...
  • MattSuda
  • Spotify Star
  • 590 Views
  • 1 replies
  • 0 likes
  • Other
  • 590 Views
  • 1 replies
  • 0 likes

Weird radio station track selection

I have been getting frustrated with my radio and i finally figure out why. I have a radio station for EvenS, a very liquid/chill electronic station but I am getting a lot, and i mean a LOT, of songs that are more like a common band makeup. ie guitar ...

  • Newbie
  • I have been getting frustrated with my radio and i finally figure out why. I have a radio station for EvenS, a very liquid/chill electronic station but I am getting a lot, and i mean a LOT, of songs ...
  • 267 Views
  • 0 replies
  • 0 likes
  • music
  • 267 Views
  • 0 replies
  • 0 likes

**Multiroom Spotify Remoteless**

Hi. It will be great if you can help set up upgarde to my multiroom sound setup. I currently have a PC running 24/7 using the Apple remote app for multiroom control of itunes on the PC simulteniously sharing to other applt tv's and airport express. I...

  • Casual Listener
  • Hi. It will be great if you can help set up upgarde to my multiroom sound setup.   I currently have a PC running 24/7 using the Apple remote app for multiroom control of itunes on the PC simul...
  • Tolerantie
  • Newbie
  • 592 Views
  • 2 replies
  • 0 likes
  • music
  • 592 Views
  • 2 replies
  • 0 likes

Spotify Connect does show but doesn't connect to Heos device

Hello all, Spotify, I've installed quite a few Spotify Connect devices and usually it goes all fine. However, I now have a customer and a Heos device with a spotify connect problem. In the iPhone (iPhone 4, iOS 7 latest version available, latest Spot...

  • Regular
  • Hello all, Spotify,   I've installed quite a few Spotify Connect devices and usually it goes all fine. However, I now have a customer and a Heos device with a spotify connect problem. &nbs...
  • TheRealMuffin
  • Regular
  • 2827 Views
  • 2 replies
  • 1 likes
  • Connect
    Denon
  • 2827 Views
  • 2 replies
  • 1 likes

[Fire-TV-Stick] doesn´t work

Hi! I just got my new Fire-TV Stick and installed the Spotify connect app. On my android phone I find the Stick but when i try to connect the speaker symbol just keeps blinking and on the fire-tv stick i get the message Ooops, something went wrong.Sa...

  • Newbie
  • Hi!   I just got my new Fire-TV Stick and installed the Spotify connect app. On my android phone I find the Stick but when i try to connect the speaker symbol just keeps blinking and on the fi...
  • bilbrox
  • Regular
  • 4106 Views
  • 10 replies
  • 3 likes
  • Connect
    Other
  • 4106 Views
  • 10 replies
  • 3 likes

[bug]Spotify app on philips - sometimes, don't play the following song on playlist

Hi, I'm on a smart TV (Philips).I play a playlist in shuffle mode (and with the albums pictures in "full screen".Sometimes (not systematic, but quite often), at the end of a song, the following one is not played.I have to press the down arrow on my r...

  • Casual Listener
  • Hi,   I'm on a smart TV (Philips). I play a playlist in shuffle mode (and with the albums pictures in "full screen". Sometimes (not systematic, but quite often), at the end of a song, the fo...
  • 474 Views
  • 0 replies
  • 0 likes
  • Philips
  • 474 Views
  • 0 replies
  • 0 likes

How do I get songs to be available for my playlist that don't show up in the Spotify search?

Just curious, and I'm sure this question has been asked a lot, but this is my first time out here. I have my own playlist on Spotify, which I created by using the search of the Spotify database for the songs that I wanted. I was looking to add three ...

  • Newbie
  • Just curious, and I'm sure this question has been asked a lot, but this is my first time out here.  I have my own playlist on Spotify, which I created by using the search of the Spotify database...
  • Mattosaurus
  • Community Legend
  • 569 Views
  • 1 replies
  • 0 likes
  • music
  • 569 Views
  • 1 replies
  • 0 likes

Spotify connect fail on PS4

I have spotify premium, and im trying to use spotify connect to controll my ps4.When i hit the connect button, it find my ps4, but i seems like i cant connect to it. Cause the connect button is still white "/I have a samsung galaxy s4Any tips?

  • Casual Listener
  • I have spotify premium, and im trying to use spotify connect to controll my ps4. When i hit the connect button, it find my ps4, but i seems like i cant connect to it. Cause the connect button is sti...
  • leogo78
  • Newbie
  • 771 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 771 Views
  • 1 replies
  • 0 likes

Arcade Fire's The Suburbs's Deluxe Edition doesn't play gaplessly

http://open.spotify.com/album/7fhy8EF51PpdmXfW03ZC6h — every track ends with about two seconds of silence, as opposed to the standard edition. Is this a Spotify issue?

  • Roadie
  • http://open.spotify.com/album/7fhy8EF51PpdmXfW03ZC6h — every track ends with about two seconds of silence, as opposed to the standard edition. Is this a Spotify issue?
  • 398 Views
  • 0 replies
  • 0 likes
  • music
  • 398 Views
  • 0 replies
  • 0 likes

PSN Linked already, can't log in

I'm attempting to sign in to my spotify account and it keeps saying that the account is already linked and I should log in with the playstation account. I've logged in once before on that same account but now it doesnt work. I tried to see if any oth...

  • Visitor
  • I'm attempting to sign in to my spotify account  and it keeps saying that the account is already linked and I should log in with the playstation account. I've logged in once before on that same ...
  • user-removed
  • Not applicable
  • 1022 Views
  • 1 replies
  • 0 likes
  • Other
  • 1022 Views
  • 1 replies
  • 0 likes

general

can i play music without internet? and also for free offline playing too?

  • Casual Listener
  • can i play music without internet? and also for free offline playing too?
  • atom1989
  • Community Legend
  • 238 Views
  • 1 replies
  • 0 likes
  • Other
  • 238 Views
  • 1 replies
  • 0 likes

Exclusive Spotify Commentary tracks sudenly removed

The commentary tracks that are exclusive to Spotify from the album "This Is Where We Are (Spotify Commentary Album)" by Priscilla Ahn suddenly became greyed out/unavailable. This is the link to the album https://open.spotify.com/track/1Xl4DEnVcDSwPAm...

  • Music Fan
  • The commentary tracks that are exclusive to Spotify from the album "This Is Where We Are (Spotify Commentary Album)" by Priscilla Ahn suddenly became greyed out/unavailable. This is the link to the a...
  • 230 Views
  • 0 replies
  • 0 likes
  • music
    Other
  • 230 Views
  • 0 replies
  • 0 likes

Mobile App on Windows

I can't listen to spotify at 160kb/s at work but think the rate for mobile users at 96kb/s would be fine but there is no option for this in windows. Is it possible to load and use a mobile application under windows rather than the windows option? tha...

  • Regular
  •   I can't listen to spotify at 160kb/s at work but think the rate for mobile users at 96kb/s would be fine but there is no option for this in windows.   Is it possible to load and use a ...
  • 164 Views
  • 0 replies
  • 0 likes
  • Other
  • 164 Views
  • 0 replies
  • 0 likes

Noticed some some werent full length

Found a new band I like so I added them on Spotify. When I listened to one of their albums through the player I thought it sounded like a couple of the songs cut out early so I restarted the track and it happened again. When it happened again I looke...

  • Newbie
  • Found a new band I like so I added them on Spotify. When I listened to one of their albums through the player I thought it sounded like a couple of the songs cut out early so I restarted the track an...
  • 146 Views
  • 0 replies
  • 0 likes
  • Other
  • 146 Views
  • 0 replies
  • 0 likes

Solved!! Windows desktop client and phone client both lose my music

Two weeks ago, after adding a new album to my music on the windows desktop client, it lost all other albums apart from the new one. Logging in through the web client confirmed they were all still saved. In the end, I was only able to restore by unins...

  • Casual Listener
  • Two weeks ago, after adding a new album to my music on the windows desktop client, it lost all other albums apart from the new one. Logging in through the web client confirmed they were all still sav...
  • thekelly
  • Casual Listener
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes