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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

55526 Views

7 replies

4 likes

  • 55526 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

unicornio575

Visitor

37292 Views

209 replies

18 likes

Other
  • 37292 Views
  • 209 replies
  • 18 likes

Solved!! Spotify can't play certain songs

Is it just me or is anyone else having trouble with the rendition of certain songs? Although I do have a Spotify Premium Account I seem to be increasingly experiencing a diffuculty with certain songs which can't be played. The number keeps growing an...

Newbie

Is it just me or is anyone else having trouble with the rendition of certain songs? Although I do have a Spotify Premium Account I seem to be increasingly experiencing a diffuculty with certain songs...

kbrooksc

Community Legend

532 Views

1 replies

0 likes

Other
  • 532 Views
  • 1 replies
  • 0 likes

Playlists change after one song

After I choose a playlist to listen to, it will play one song on that playlist and switch to a different playlist. It goes back to the same playlist every time. help. {{for example. I will choose to listen to my Josh Groban playlist. It will play one...

Casual Listener

After I choose a playlist to listen to, it will play one song on that playlist and switch to a different playlist. It goes back to the same playlist every time. help.  {{for example. I will choo...

354 Views

0 replies

0 likes

Web Player
  • 354 Views
  • 0 replies
  • 0 likes

Sonos Controller v5.5 no more folders

There are no more folders in the Sonos app, starting with version 5.4 and 5.5. According to Sonos, Spotify has changed its architecture or API. Please add them back in. No folders makes for a messy list of playlists. If I wanted that I would just go ...

Regular

There are no more folders in the Sonos app, starting with version 5.4 and 5.5.    According to Sonos, Spotify has changed its architecture or API.    Please add them back in. ...

shags2207

Casual Listener

3638 Views

22 replies

8 likes

  • 3638 Views
  • 22 replies
  • 8 likes

Unable to sign into the Spotify app

As the title says, but I can sign into this forum and post. It's annoying.I got my premium account through my cell carrier, Rogers.

Newbie

As the title says, but I can sign into this forum and post. It's annoying. I got my premium account through my cell carrier, Rogers.

336 Views

0 replies

0 likes

Samsung
  • 336 Views
  • 0 replies
  • 0 likes

Wrong albums in my music collection

On both the client (Mac) and web player, my albums have been replaced with someone else's. I don't know who's collection this is, but it's not mine. When I click on artists, it's correct, but songs and albums ar someone else's. I've tried logging out...

Casual Listener

On both the client (Mac) and web player, my albums have been replaced with someone else's. I don't know who's collection this is, but it's not mine. When I click on artists, it's correct, but songs a...

kn0wbody

Casual Listener

511 Views

2 replies

0 likes

Mac
Web Player
  • 511 Views
  • 2 replies
  • 0 likes

Android-desktop sync?

Songs added to "Your music" on my android phone are not syncing on the desktop app. They are syncing on the web/browser version of Spotify. I can't seem to find a solution on the various forums...

Newbie

Songs added to "Your music" on my android phone are not syncing on the desktop app. They are syncing on the web/browser version of Spotify. I can't seem to find a solution on the various forums...

311 Views

0 replies

0 likes

Android
Desktop
Web Player
  • 311 Views
  • 0 replies
  • 0 likes

Unable to send messages

Recently I received a message from one of the people I am following, but when I try to reply my message disappears. I've tried using the both the app and web player, but nothing works. Help?

Newbie

Recently I received a message from one of the people I am following, but when I try to reply my message disappears. I've tried using the both the app and web player,  but nothing works. Help?

324 Views

0 replies

1 likes

Web Player
Windows
  • 324 Views
  • 0 replies
  • 1 likes

Advertising on Spotify

Hello ! I work for San Lorenzo Bikinis and we are very interested in advertising with Spotify. I have been trying to contact Spotify through their 'Spotify for Brands' contact section for the past two months now and have not heard anything from them....

Casual Listener

Hello !   I work for San Lorenzo Bikinis and we are very interested in advertising with Spotify. I have been trying to contact Spotify through their 'Spotify for Brands' contact section for th...

rfcavellier

Newbie

820 Views

2 replies

0 likes

Desktop
iOS
Mobile
Web Player
  • 820 Views
  • 2 replies
  • 0 likes

[WP8] Cannot start playlists from Browse page

Hello Spotify team, It has been quite a while that I cannot tap on any of the recommended playlists at the top of the Browse page in the Windows Phone 8 app, the ones where the recommendations change throughout the day. I also cannot tap the "Top Lis...

Casual Listener

Hello Spotify team,   It has been quite a while that I cannot tap on any of the recommended playlists at the top of the Browse page in the Windows Phone 8 app, the ones where the recommen...

jingtaotan

Casual Listener

642 Views

7 replies

0 likes

WP 8
  • 642 Views
  • 7 replies
  • 0 likes

[Web Player] Works better on Google Chrome

Hey there. I have used Mozilla Firefox for ten years and Web Player was freezing a lot here. The Firefox not responding etc. When Changed to Chrome, I have no more these problems. Web Player loads even large playlists faster. If you have any problems...

Visitor

Hey there.   I have used Mozilla Firefox for ten years and Web Player was freezing a lot here. The Firefox not responding etc. When Changed to Chrome, I have no more these problems. Web Play...

user-removed

Not applicable

552 Views

2 replies

0 likes

Web Player
  • 552 Views
  • 2 replies
  • 0 likes

Songs keep playing from queue!?

I know this has been brought up before, but I still don't know how to fix it. So I choose a playlist/radio I want to listen to, the first song plays and I'm happy. But then it starts playing these random songs from the queue! It's really irritating w...

Newbie

I know this has been brought up before, but I still don't know how to fix it. So I choose a playlist/radio I want to listen to, the first song plays and I'm happy. But then it starts playing these ra...

252 Views

0 replies

0 likes

Music
  • 252 Views
  • 0 replies
  • 0 likes

Friend Feed not working at all

Hello everybody, This is my first tpost here. Since a while I am missing my friend feed (Windows 10). Instead of the friend feed, I am just getting the meassage: "Hmm, the Friend Feed failed to load." With the option to try again, which never works.I...

Regular

Hello everybody,   This is my first tpost here. Since a while I am missing my friend feed (Windows 10). Instead of the friend feed, I am just getting the meassage:   "Hmm, the Friend Fe...

olli1122

Regular

2815 Views

7 replies

1 likes

Web Player
Windows
  • 2815 Views
  • 7 replies
  • 1 likes

Licensing for College Radio

Hi! I am interested in using Spotify premium to stream music for DJs for my college's online radio station. We just started this service and we are using the free trial as of now. Additionally, we do not make any money from broadcasting radio. Can so...

Newbie

Hi! I am interested in using Spotify premium to stream music for DJs for my college's online radio station. We just started this service and we are using the free trial as of now. Additionally, we do...

756 Views

0 replies

4 likes

Other
  • 756 Views
  • 0 replies
  • 4 likes

Best bass songs playlist needed

Since this is my first question here, it might be placed in the wrong section, so please forgive me (and redirect me to the right topic). I am just going off a momentary crave after listening to "Around The World" by RHCP, and wanted to hear more off...

Casual Listener

Since this is my first question here, it might be placed in the wrong section, so please forgive me (and redirect me to the right topic).   I am just going off a momentary crave after listenin...

403 Views

0 replies

0 likes

Web Player
  • 403 Views
  • 0 replies
  • 0 likes

Spotify for amart tv

I have a Sony smart TV and I can use the app there.When it's gonna be available the app for these devices?

Newbie

I have a Sony smart TV and I can use the app there. When it's gonna be available the app for these devices?

user-removed

Not applicable

376 Views

1 replies

0 likes

Connect
  • 376 Views
  • 1 replies
  • 0 likes

Spotify Not Compatible with New Amazon Fire TV 2015

My brand new 2015 model Amazon Fire TV arrived today; and unlike my previous 2014 model, has no Spotify Connect App available. When I try to download it from the Amazon app store, it says it is compatible with my old Fire TV, but not the new one. I u...

Regular

My brand new 2015 model Amazon Fire TV arrived today; and unlike my previous 2014 model, has no Spotify Connect App available.   When I try to download it from the Amazon app store, it says it i...

earthman

Regular

556 Views

3 replies

0 likes

Other
  • 556 Views
  • 3 replies
  • 0 likes

Link doesn't work?

Try it, doesn't load up for me so why does it exist? https://open.spotify.com/track/3TqnIRVJA38qE1hyYov2F8

Newbie

Try it, doesn't load up for me so why does it exist?   https://open.spotify.com/track/3TqnIRVJA38qE1hyYov2F8

MauriceMV

Spotify Star

689 Views

1 replies

0 likes

Web Player
  • 689 Views
  • 1 replies
  • 0 likes

What does offline mode mean and why doesn't it work when I am offline

So... It seems that I have a different definition of "offline". My saved music does not play if I have a bad intenet connection. Clicking "offline mode" (iOS or Mac) makes no diff. It plays for a few seconds, then stops. I have to restart Spotify 5-1...

Newbie

So... It seems that I have a different definition of "offline". My saved music does not play if I have a bad intenet connection. Clicking "offline mode" (iOS or Mac) makes no diff. It plays for a few...

Amarro

Community Legend

1691 Views

1 replies

0 likes

Other
  • 1691 Views
  • 1 replies
  • 0 likes

false activity feed on facebook

Secret playlists will be posted on facebook! Played songs are not longer published on facebook! Version 1.0.15.133.gf21970bd and earlier.

Visitor

Secret playlists will be posted on facebook!   Played songs are not longer published on facebook!   Version 1.0.15.133.gf21970bd and earlier.

300 Views

0 replies

0 likes

Other
  • 300 Views
  • 0 replies
  • 0 likes