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FAQs

Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • noodles4
  • Newbie
  • 6758 Views
  • 47 replies
  • 6 likes
  • Other
  • 6758 Views
  • 47 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19035 Views
  • 9 replies
  • 2 likes
  • Other
  • 19035 Views
  • 9 replies
  • 2 likes

Premium account in China

Hey!
I've had spotify premium for a few years now, but a few weeks ago I moved to China. I got a vpn and everything, so it was first working perfectly. I pay monthly through my Finnish bank account, but now when I came to China it says they had proble...

  • Casual Listener
  • Hey!<br>I've had spotify premium for a few years now, but a few weeks ago I moved to China. I got a vpn and everything, so it was first working perfectly. I pay monthly through my Finnish bank ...
  • Peter__
  • Community Legend
  • 643 Views
  • 1 replies
  • 0 likes
  • Other
  • 643 Views
  • 1 replies
  • 0 likes

Denon And spotify Connect

Hi, I have just bought a Denon X1100 for my parents, and i was setting it up at their place. I just used my own phone, and afterwards tried to set it up on their phones. But ... The Denon X1100 is shown in my Spotify, no matter where i am ... I calle...

  • Newbie
  • Hi,   I have just bought a Denon X1100 for my parents, and i was setting it up at their place. I just used my own phone, and afterwards tried to set it up on their phones. But ... The Denon ...
  • Peter__
  • Community Legend
  • 1083 Views
  • 5 replies
  • 0 likes
  • 1083 Views
  • 5 replies
  • 0 likes

Ücretsiz olarak güncellenmesinin ardından...

Spotify Windows Phone mağazasında ücretsiz olarak güncellendi.Fakat şu an hesaba giriş yaparken premium hesap hatası veriyor. Teşekkürler.

  • Newbie
  • Spotify Windows Phone mağazasında ücretsiz olarak güncellendi.Fakat şu an hesaba giriş yaparken premium hesap hatası veriyor.           Teşekkürler.  
  • zoolevation
  • Casual Listener
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Solved!! verkeerde titel bij liedje

Kwam er achter dat er bij 2 nummers de titel verwisseld is. Kan ik dit ergens melden aan spotify?

  • Newbie
  • Kwam er achter dat er bij 2 nummers de titel verwisseld is.   Kan ik dit ergens melden aan spotify?
  • Jordi
  • Community Legend
  • 510 Views
  • 1 replies
  • 0 likes
  • 510 Views
  • 1 replies
  • 0 likes

wont disconnect from facebook

Hi, My spotify is connected to my daughters facebook and it won't disconnect. There isn't an option to disconnect from facebook under "preferences", there is only "connect to facebook" as though no account is connected. I have tried connecting to my ...

  • Newbie
  • Hi,  My spotify is connected to my daughters facebook and it won't disconnect. There isn't an option to disconnect from facebook under "preferences", there is only "connect to facebook" as tho...
  • kbrooksc
  • Community Legend
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

Spotify 0.9.12.10 for Windows 8.1 consists of critical bug

I installed it on my Asus 8" tablet and worked it correctly. However, there is a critical bug causing this program becoming unusable. On all tablets or laptops, it will stop the playback of music and go into sleep mode when there is inacitivity for a...

  • Music Fan
  • I installed it on my Asus 8" tablet and worked it correctly.  However, there is a critical bug causing this program becoming unusable.  On all tablets or laptops, it will stop the play...
  • kbrooksc
  • Community Legend
  • 300 Views
  • 1 replies
  • 0 likes
  • Other
  • 300 Views
  • 1 replies
  • 0 likes

songs got only 3 mins long...

Mischievous Kiss of Gina by G.NAmany songs got only 3 mins long... i can't enjoy those songs until end...

  • Casual Listener
  • Mischievous Kiss of Gina by G.NA many songs got only 3 mins long... i can't enjoy those songs until end...
  • TakeshiPan
  • Casual Listener
  • 286 Views
  • 2 replies
  • 0 likes
  • 286 Views
  • 2 replies
  • 0 likes

Spotify via Sonos playback buffer error

Hi there Im a bit new to this so please bear with me. I recently purchased a Sonos Connect, Play 3 and Spotify Premium in order to mulitroom stream using anOnkyo 605 in the living room, Play 3 in the kitchen. For the first day or so it worked perfect...

  • Newbie
  • Hi there   Im a bit new to this so please bear with me. I recently purchased a Sonos Connect, Play 3 and Spotify Premium in order to mulitroom stream using anOnkyo 605 in the living room, Pl...
  • benverveld
  • Newbie
  • 1221 Views
  • 1 replies
  • 0 likes
  • 1221 Views
  • 1 replies
  • 0 likes

Solved!! How much does spotify support windows phone?

Need to know if spotify is FULLY supported by windows phone, I am getting a Nokia Lumia 930 soon and wanna know if you guys stepped up from your Symbian ditch? By fully supported I mean; All functions in the app is useable, working and up to date. My...

  • Regular
  • Need to know if spotify is FULLY supported by windows phone, I am getting a Nokia Lumia 930 soon and wanna know if you guys stepped up from your Symbian ditch?   By fully supported I mean; ...
  • user-removed
  • Not applicable
  • 3022 Views
  • 9 replies
  • 0 likes
  • 3022 Views
  • 9 replies
  • 0 likes

Solved!! Goldfrapp "The Singles"

Anyone else having trouble listening to some tracks on The Singles of Goldfrapp? Especially on Utopia, when the music just breaks and skips.

  • Newbie
  • Anyone else having trouble listening to some tracks on The Singles of Goldfrapp? Especially on Utopia, when the music just breaks and skips.
  • user-removed
  • Not applicable
  • 551 Views
  • 1 replies
  • 0 likes
  • 551 Views
  • 1 replies
  • 0 likes

Login with Facebook fails on Windows Phone 8.0

Hi. Lumia 1020, Windows Phone 8.0. I am a premium user and installed Spotify today, but login with FB fails every time.I open Spotify, click Log In, click Log in with Facebook, enter user & password, click remember browser, is redirected back into Sp...

  • Casual Listener
  • Hi. Lumia 1020, Windows Phone 8.0. I am a premium user and installed Spotify today, but login with FB fails every time. I open Spotify, click Log In, click Log in with Facebook, enter user &...
  • commiesoft
  • Casual Listener
  • 809 Views
  • 1 replies
  • 0 likes
  • WP 8
  • 809 Views
  • 1 replies
  • 0 likes

Solved!! Help, spotify connect on receiver controlled by someone else

Hope you can help me. I've got a new receiver, Yamaha RX-V675 whith Spotify connect. I have Spotify free so cannot use this feature, no problem. My friend has Spotify Premium and is looking for a new receiver, so I invited him to try this with my rec...

  • Casual Listener
  • Hope you can help me. I've got a new receiver, Yamaha RX-V675 whith Spotify connect. I have Spotify free so cannot use this feature, no problem. My friend has Spotify Premium and is looking for a new...
  • RobinAnton
  • Casual Listener
  • 3700 Views
  • 3 replies
  • 1 likes
  • Other
  • 3700 Views
  • 3 replies
  • 1 likes

Hazelnut

¿Por qué ha desaparecido la opción "Descrubrir"?.

  • Newbie
  • ¿Por qué ha desaparecido la opción "Descrubrir"?.
  • 395 Views
  • 0 replies
  • 0 likes
  • 395 Views
  • 0 replies
  • 0 likes

[WP8] Spotify randomly flush offline playlists

Hi, I have a big problem using Spotify on my Nokia Lumia 925. I have many playlists in offline mode, and plenty of space on my device. But I still don't know why, but sometimes when I run the app, my offline playlists have been flushed away and I nee...

  • Casual Listener
  • Hi,   I have a big problem using Spotify on my Nokia Lumia 925. I have many playlists in offline mode, and plenty of space on my device. But I still don't know why, but sometimes when I ru...
  • DryMarker
  • Roadie
  • 318 Views
  • 3 replies
  • 0 likes
  • 318 Views
  • 3 replies
  • 0 likes

CABASSE and Wifi

Hello , i have a "Cabasse stream 3" sound installation . it has a wifi connection but impossible to use anything else but bluetooth to get connected to it with spotify. Do you plan as Deezer to become a partner of Cabasse so we can use it with a bett...

  • Casual Listener
  • Hello , i have a "Cabasse stream 3" sound installation . it has a wifi connection but impossible to use anything else but bluetooth to get connected to it with spotify. Do you plan as Deezer to becom...
  • groovybronx
  • Casual Listener
  • 855 Views
  • 2 replies
  • 0 likes
  • Other
  • 855 Views
  • 2 replies
  • 0 likes

Login with facebook not working on windows phone 8

Hi, I have a Lumia 925 and just downloaded the spotify app from the store. I see a link to log in with facebook but can not activate it... i'm unable to login to the app. I have a premium account for a month through a gift card which is now totally u...

  • Regular
  • Hi,   I have a Lumia 925 and just downloaded the spotify app from the store. I see a link to log in with facebook but can not activate it... i'm unable to login to the app.   I have...
  • Peter123456
  • Regular
  • 2716 Views
  • 9 replies
  • 0 likes
  • WP 8
  • 2716 Views
  • 9 replies
  • 0 likes

Spotify to USB/CD

My boyfriend has Spotify Premium but has deployed with the Navy. He has Spotify on his laptop but can't connect it to internet while at sea. Is there a way I can download playlists to usb or cd and send them to him. He's going to get bored of the sam...

  • Newbie
  • My boyfriend has Spotify Premium but has deployed with the Navy. He has Spotify on his laptop but can't connect it to internet while at sea. Is there a way I can download playlists to usb or cd and s...
  • adisib
  • Community Legend
  • 1012 Views
  • 1 replies
  • 0 likes
  • 1012 Views
  • 1 replies
  • 0 likes

Spotify V4.0 for Windows Phone. Use for free.

http://www.windowsphone.com/en-gb/store/app/spotify/10f2995d-1f82-4203-b7fa-46ddbd07a6e6 Listen for free.• Play any artist, album, or playlist on shuffle mode.Spotify Premium features.• Play any song, any time on any device.• Download music for offli...

  • Roadie
  • http://www.windowsphone.com/en-gb/store/app/spotify/10f2995d-1f82-4203-b7fa-46ddbd07a6e6   Listen for free. • Play any artist, album, or playlist on shuffle mode. Spotify Premium feature...
  • krzysztof_w
  • Regular
  • 812 Views
  • 6 replies
  • 1 likes
  • WP 8
  • 812 Views
  • 6 replies
  • 1 likes

Green Dot Next to Song

I really hope I'm in the correct section. Ok, i was looking for music on my desktop spotify and i come across this green dot next to a song. I just want to know what this means?

Green Dot
  • Casual Listener
  • I really hope I'm in the correct section.   Ok, i was looking for music on my desktop spotify and i come across this green dot next to a song.     I just want to know wh...
  • user-removed
  • Not applicable
  • 4078 Views
  • 2 replies
  • 0 likes
  • Other
  • 4078 Views
  • 2 replies
  • 0 likes

Solved!! Free Spotify Listening for Windows Phone

When will the new free listening service be available on Windows Phone 7.x and 8? Are there any plans to add this feature?

  • Newbie
  • When will the new free listening service be available on Windows Phone 7.x and 8? Are there any plans to add this feature?
  • GolezTrol
  • Regular
  • 9852 Views
  • 22 replies
  • 38 likes
  • 9852 Views
  • 22 replies
  • 38 likes