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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Lone2
  • Newbie
  • 7094 Views
  • 49 replies
  • 6 likes
  • Other
  • 7094 Views
  • 49 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19120 Views
  • 9 replies
  • 2 likes
  • Other
  • 19120 Views
  • 9 replies
  • 2 likes

Downloading MP3s

Is it possible to download tracks into MP3 format so I can burn them to CDs?

  • Newbie
  • Is it possible to download tracks into MP3 format so I can burn them to CDs?
  • Peter__
  • Community Legend
  • 337 Views
  • 3 replies
  • 0 likes
  • Other
  • 337 Views
  • 3 replies
  • 0 likes

premium account and random album playback

Hello I have a premium account but I can play all albums only in random order. It is very very annoying Its bug or a new amazing special feature only for premium users?

  • Regular
  • Hello I have a premium account but I can play all albums only in random order. It is very very annoying   Its bug or a new amazing special feature only for premium users? 
  • DryMarker
  • Roadie
  • 442 Views
  • 1 replies
  • 0 likes
  • 442 Views
  • 1 replies
  • 0 likes

Original account lost!

Basically, deacticvated facebook then i couldnt log in. assumed that upon reactivation it would be ok. But no, it created a brand new account. I have managed to track my old account and follow it, but i am still missing a few playlists! When i follow...

  • Newbie
  • Basically, deacticvated facebook then i couldnt log in. assumed that upon reactivation it would be ok. But no, it created a brand new account. I have managed to track my old account and follow it, bu...
  • Peter__
  • Community Legend
  • 1585 Views
  • 5 replies
  • 1 likes
  • 1585 Views
  • 5 replies
  • 1 likes

Windows Phone 8.1 app, v4.0.1.0 - why aren't there parades and confetti about this?

The first time I didn't hear it, I didn't even notice. The second time I didn't hear it, I thought I had to be wrong. So I tried again - and again - and again - and I STILL didn't hear the gaps between songs that ought not to have gaps between them. ...

  • Regular
  • The first time I didn't hear it, I didn't even notice.  The second time I didn't hear it, I thought I had to be wrong.  So I tried again - and again - and again - and I STILL didn't hear th...
  • Peter__
  • Community Legend
  • 1366 Views
  • 2 replies
  • 2 likes
  • 1366 Views
  • 2 replies
  • 2 likes

[WP8.1] Cache size...is there a limit or will it fill my phone.?

HelloI really want to know how much data is the app going to use up on my phone, a lumia 520. Is there a limit set to the space it can use for caching, or it will fill up all the available space, which is currently like 4gb. The faq only says it will...

  • Casual Listener
  • Hello I really want to know how much data is the app going to use up on my phone, a lumia 520. Is there a limit set to the space it can use for caching, or it will fill up all the available space, w...
  • Peter__
  • Community Legend
  • 1960 Views
  • 3 replies
  • 0 likes
  • WP 8
  • 1960 Views
  • 3 replies
  • 0 likes

Messaging not working on mobile app

So I have the mobile app on my phone, a Droid RAZR M, and my messages will not refresh, they are all from a few months ago. How would I fix this?

  • Music Fan
  • So I have the mobile app on my phone, a Droid RAZR M, and my messages will not refresh, they are all from a few months ago. How would I fix this?
  • Peter__
  • Community Legend
  • 1071 Views
  • 6 replies
  • 0 likes
  • Other
  • 1071 Views
  • 6 replies
  • 0 likes

i accidently deleted my musics that i added to my music

hi i deleted my musics that i added them from radio to my music i dont know there name how can i get them back or know what was there name?

  • Newbie
  • hi i deleted my musics that i added them from radio to my music i dont know there name how can i get them back or know what was there name?
  • Peter__
  • Community Legend
  • 369 Views
  • 1 replies
  • 0 likes
  • 369 Views
  • 1 replies
  • 0 likes

Spotify on multiple devices

I want to keep my old iPhone 4 at home and stream music but my playlists only show on my I phone 5 - I am a premium member. I should see them in both places right?

  • Newbie
  • I want to keep my old iPhone 4 at home and stream music but my playlists only show on my I phone 5 - I am a premium member. I should see them in both places right?
  • Peter__
  • Community Legend
  • 366 Views
  • 1 replies
  • 0 likes
  • Other
  • 366 Views
  • 1 replies
  • 0 likes

App in LG Smart TV. Argentina Region

Hi all. I have a tv LG Smart TV Cinema Home LA6200. I am from Argentina, and the region of the tv is Argentina.My question is Why the Spotify App is not available in Argentina (south america) region, and other regions does like US.Regards.

  • Newbie
  • Hi all. I have a tv LG Smart TV Cinema Home LA6200. I am from Argentina, and the region of the tv is Argentina. My question is Why the Spotify App is not available in Argentina (south america) r...
  • Peter__
  • Community Legend
  • 1391 Views
  • 1 replies
  • 0 likes
  • WP 8
  • 1391 Views
  • 1 replies
  • 0 likes

[WP 8] Deleting offline files

Hey folks, can you help me? Good. Today I was clearing my phone and I decided to remove some playlists of my phone because I'm not listening to these musics. My phone was using 1.548,0MB with these playlists, but when I removed, the app still using 1...

  • Casual Listener
  • Hey folks, can you help me? Good.   Today I was clearing my phone and I decided to remove some playlists of my phone because I'm not listening to these musics. My phone was using 1.548,0MB w...
  • Peter__
  • Community Legend
  • 1652 Views
  • 6 replies
  • 0 likes
  • WP 8
  • 1652 Views
  • 6 replies
  • 0 likes

Premium account in China

Hey!
I've had spotify premium for a few years now, but a few weeks ago I moved to China. I got a vpn and everything, so it was first working perfectly. I pay monthly through my Finnish bank account, but now when I came to China it says they had proble...

  • Casual Listener
  • Hey!<br>I've had spotify premium for a few years now, but a few weeks ago I moved to China. I got a vpn and everything, so it was first working perfectly. I pay monthly through my Finnish bank ...
  • Peter__
  • Community Legend
  • 644 Views
  • 1 replies
  • 0 likes
  • Other
  • 644 Views
  • 1 replies
  • 0 likes

Denon And spotify Connect

Hi, I have just bought a Denon X1100 for my parents, and i was setting it up at their place. I just used my own phone, and afterwards tried to set it up on their phones. But ... The Denon X1100 is shown in my Spotify, no matter where i am ... I calle...

  • Newbie
  • Hi,   I have just bought a Denon X1100 for my parents, and i was setting it up at their place. I just used my own phone, and afterwards tried to set it up on their phones. But ... The Denon ...
  • Peter__
  • Community Legend
  • 1084 Views
  • 5 replies
  • 0 likes
  • 1084 Views
  • 5 replies
  • 0 likes

Ücretsiz olarak güncellenmesinin ardından...

Spotify Windows Phone mağazasında ücretsiz olarak güncellendi.Fakat şu an hesaba giriş yaparken premium hesap hatası veriyor. Teşekkürler.

  • Newbie
  • Spotify Windows Phone mağazasında ücretsiz olarak güncellendi.Fakat şu an hesaba giriş yaparken premium hesap hatası veriyor.           Teşekkürler.  
  • zoolevation
  • Casual Listener
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Solved!! verkeerde titel bij liedje

Kwam er achter dat er bij 2 nummers de titel verwisseld is. Kan ik dit ergens melden aan spotify?

  • Newbie
  • Kwam er achter dat er bij 2 nummers de titel verwisseld is.   Kan ik dit ergens melden aan spotify?
  • Jordi
  • Community Legend
  • 515 Views
  • 1 replies
  • 0 likes
  • 515 Views
  • 1 replies
  • 0 likes

wont disconnect from facebook

Hi, My spotify is connected to my daughters facebook and it won't disconnect. There isn't an option to disconnect from facebook under "preferences", there is only "connect to facebook" as though no account is connected. I have tried connecting to my ...

  • Newbie
  • Hi,  My spotify is connected to my daughters facebook and it won't disconnect. There isn't an option to disconnect from facebook under "preferences", there is only "connect to facebook" as tho...
  • kbrooksc
  • Community Legend
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

Spotify 0.9.12.10 for Windows 8.1 consists of critical bug

I installed it on my Asus 8" tablet and worked it correctly. However, there is a critical bug causing this program becoming unusable. On all tablets or laptops, it will stop the playback of music and go into sleep mode when there is inacitivity for a...

  • Music Fan
  • I installed it on my Asus 8" tablet and worked it correctly.  However, there is a critical bug causing this program becoming unusable.  On all tablets or laptops, it will stop the play...
  • kbrooksc
  • Community Legend
  • 301 Views
  • 1 replies
  • 0 likes
  • Other
  • 301 Views
  • 1 replies
  • 0 likes

songs got only 3 mins long...

Mischievous Kiss of Gina by G.NAmany songs got only 3 mins long... i can't enjoy those songs until end...

  • Casual Listener
  • Mischievous Kiss of Gina by G.NA many songs got only 3 mins long... i can't enjoy those songs until end...
  • TakeshiPan
  • Casual Listener
  • 287 Views
  • 2 replies
  • 0 likes
  • 287 Views
  • 2 replies
  • 0 likes

Spotify via Sonos playback buffer error

Hi there Im a bit new to this so please bear with me. I recently purchased a Sonos Connect, Play 3 and Spotify Premium in order to mulitroom stream using anOnkyo 605 in the living room, Play 3 in the kitchen. For the first day or so it worked perfect...

  • Newbie
  • Hi there   Im a bit new to this so please bear with me. I recently purchased a Sonos Connect, Play 3 and Spotify Premium in order to mulitroom stream using anOnkyo 605 in the living room, Pl...
  • benverveld
  • Newbie
  • 1223 Views
  • 1 replies
  • 0 likes
  • 1223 Views
  • 1 replies
  • 0 likes

Solved!! How much does spotify support windows phone?

Need to know if spotify is FULLY supported by windows phone, I am getting a Nokia Lumia 930 soon and wanna know if you guys stepped up from your Symbian ditch? By fully supported I mean; All functions in the app is useable, working and up to date. My...

  • Regular
  • Need to know if spotify is FULLY supported by windows phone, I am getting a Nokia Lumia 930 soon and wanna know if you guys stepped up from your Symbian ditch?   By fully supported I mean; ...
  • user-removed
  • Not applicable
  • 3026 Views
  • 9 replies
  • 0 likes
  • 3026 Views
  • 9 replies
  • 0 likes

Solved!! Goldfrapp "The Singles"

Anyone else having trouble listening to some tracks on The Singles of Goldfrapp? Especially on Utopia, when the music just breaks and skips.

  • Newbie
  • Anyone else having trouble listening to some tracks on The Singles of Goldfrapp? Especially on Utopia, when the music just breaks and skips.
  • user-removed
  • Not applicable
  • 553 Views
  • 1 replies
  • 0 likes
  • 553 Views
  • 1 replies
  • 0 likes